• The Journal of the Korea Contents Association
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• v.19 no.7
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• pp.444-455
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• 2019

This study is a descriptive research study to identify the relevance of the occupational stress, safety control, and patient safety-related nursing activities of the nurses working in comprehensive nursing care service ward, and to check the effect of the occupational stress on safety control and patient safety-related nursing activities. From March 11 to April 17, 2019, 137 nurses who worked in comprehensive nursing care service ward at four general hospitals were studied. The results of this study suggest that occupational stress has a negative correlation with safety control and patient safety-related nursing activities, and occupational stress negatively affects safety control and patient safety-related nursing activities. Based on the results of this study, it is expected that the work environment will be improved to reduce the occupational stress in order to promote the safety control and patient safety-related nursing activities of nurses in comprehensive nursing care service ward, and the development of various programs for occupational stress management will be necessary.

• The Journal of the Korea Contents Association
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• v.17 no.12
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• pp.617-627
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• 2017

The purpose of this study was to investigate the effect of medical service quality perceived by general hospital inpatients on satisfaction and loyalty. Data were collected and analyzed through questionnaires of 310 hospitalized patients in general hospital in Gyeonggi-do. The main results of this study are as follows. First, the effect of medical service quality on satisfaction was statistically significant in procedural procedure, hospital life (doctor, nurse), employee friendliness, hospital environment and service satisfaction(p <.001). Second, the effect of medical service quality on loyalty was statistically significant in hospitalization (nurse), hospitalization (doctor), hospital environment and service loyalty(p <.05). Finally, the effect of inpatient satisfaction on loyalty was found to have a significant effect on satisfaction(p <.001). The higher satisfaction with medical service quality affects the loyalty, and it is an important factor in future re-hospitalization and recommendation of hospital to others. Therefore, management should establish policies on quality of medical service to improve the satisfaction and loyalty of hospitalized patients. It should be reflected.

• The Journal of the Korea Contents Association
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• v.10 no.11
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• pp.304-317
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• 2010

The study was performed to measure structural relationship among service value, brand image, and royalty of patients in regional public hospitals in Korea. Based on the analysis, the study aims to establish strategic direction of the regional public hospitals. Through a review of related literatures, measurement variables were identified, and a path model was developed for the study. Five regional public hospitals were chosen, and questionnaire has been collected from 387 outpatients and 358 inpatients. The study found that service value has a positive direct effect on brand image, and brand image has a positive direct effect on loyalty. Based on the findings, it is desirable for the regional public hospitals should mange the issues with lower level of perception and those with bigger effect, and establish low pricing strategy with improving the quality of service they provide.

• Journal of the Korean Institute of Intelligent Systems
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• v.20 no.1
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• pp.66-75
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• 2010

With the advances in ubiquitous service infrastructure, healthcare services have drawn attention as one of promising application domains. In ubiquitous healthcare services, patients or care-givers as well as medical personnel are asked to play their roles and, in addition, the information system is supposed to have active roles. In medicine, clinical protocols have been developed and put into practice in order to reduce treatment variances and assure the service quality. In the same token, clinical protocols on ubiquitous service practices are need to be developed which takes into account both the clinical details and the ubiquitous service functionality. This paper introduces a clinical protocol modeling methodology which pays attention to participants and their tasks including contextual information. The proposed method has been successfully applied to a real application domain, OAB(overactive bladder) syndrome patient care to see how it builds a clinical protocol.

• Journal of Creative Information Culture
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• v.6 no.3
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• pp.129-139
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• 2020

As the variety of scientific technology has grown repeatedly since the 19th century, innovative technology is developing high-level in healthcare field. The system to improve patient's satisfaction for silver generation introduced in domestic medical process result from promotion of convergence technology. But utilization of small and medium hospital is inevitable with maintain limited performance around existing large hospitals and high cost service system. Therefore phenomenon that weakness of patient's satisfaction and service accessibility for silver generation occurs. This study propose the design method that Android-based low-cost smart medical treatment information service system to improve accessibility to user of small and medium hospital for effective patient's satisfaction services management and medical services.

• Proceedings of the KSCN Conference
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• 2003.05a
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• pp.133-133
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• 2003

최근 의료환경의 변화에 적극적으로 대처하기 위해 병원이 당면한 과제는 환자들의 요구를 충족시킬 수 있는 양질의 의료서비스를 제공하여 경쟁력을 확보하는 것과 내부 경영의 효율성을 증대시키는 것이라 할 수 있다. 이에 본 연구의 목적은 급식환경의 개선에 따른 급식서비스의 변화가 환자식 만족도에 미치는 영향에 대하여 평가하고자 하였다. (중략)

• Journal of Convergence for Information Technology
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• v.7 no.4
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• pp.1-9
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• 2017

The purpose of this study, is to identify the factors affecting reuse intention, determine the accurate demand of suppliers and consumers for qualitative dental care service, and identify the cyclic factors positively affecting one another. The data were analyzed by SPSSWIN 18.0, t-test and one way ANOVA, Pearson correlation and Stepwise multiple regression. Human service quality was significantly positively correlated with service value (r=0.609) and reuse intention (r=0.627) and service value was significantly positively correlated with reuse intention (r=0.645). The higher service value, the higher human service quality, the lower medical service discrimination, the higher level of reuse intention, which accounted for 56.9%. Therefore, it is necessary to make optimal maintenance of the system from the broad viewpoint of dental care in general and apply it in practice by developing good methods steadily.

• Journal of the Institute of Electronics and Information Engineers
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• v.51 no.6
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• pp.50-59
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• 2014

In mobile healthcare service, the accurate detection and the notification of the emergency situation are important to chronic patients' life. In the existing healthcare service, the medical staff or medical service provider always judges patients' health status by monitoring from the measured from bio-data. However, it is difficult to monitor many patients in real-time simultaneously, because the medical staff should monitor the health status continuously. Furthermore, an emergency condition diagnosis based solely on the statistical level of the bio-data may be difficult, since the emergency judgment of the bio-data might differ depending on the health characteristics of each person such as age, history of disease, gender, etc. In order to solve this problem, this article presents an mobile healthcare system for emergency bio-data management using a personalized emergency policy. The salient feature of the proposed mobile healthcare system is that the characteristics of the health status of an unique patient is defined to the policy, which is used to judge the emergency condition of the bio-data measured from the patient. The prototype of proposed mobile healthcare system has been built to demonstrate the design concept.

• Journal of Industrial Convergence
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• v.22 no.9
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• pp.103-112
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• 2024

The purpose of this study is to understand the experiences of nurses working in integrated nursing service wards regarding patient safety nursing. To achieve the purpose of this study, data were collected through one-on-one in-depth interviews with nine clinical nurses working in the integrated nursing service ward at E University Hospital from October 1, 2019 to December 22, 2019. A pre-prepared semi-structured questionnaire was used for the interview, and the recordings were transcribed after the interview. Data were analyzed by applying the phenomenological method of Colaizzi. The results of this study reflected the patient safety nursing experience of the study participants, and 123 meaning units were discovered, which were derived into 9 themes and 4 theme clusters. : 'ambivalence of patient safety nursing,' 'pressure related to patient safety incidents,' 'advancement in patient safety through practical experience complementing adherence to principles,' and 'achieving safety nursing together with patients'. In conclusion, Integrated Nursing Service ward have a duality of patient safety, and it is necessary to recognize the need for a patient safety system suitable for integrated nursing service ward.

• The Monthly Diabetes
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• s.261
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• pp.34-37
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• 2011

만성신부전을 진단받고 관리를 해나가는 일은 많은 변화를 요구하며 매우 어려운 일이다. 환자와 가족들이 어떠한 어려움을 경험하는지를 살펴보고, 사회복지사들이 어떤 도움이 될 수 있는지 이야기하고자 한다. 추가적으로 만성신부전 환자들이 이용할 수 있는 사회복지제도 서비스 소개를 하고자 한다.