• Korea Trade Review
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• v.43 no.3
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• pp.147-168
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• 2018

Korean foreign direct investment (FDI) firms procure cheap raw materials, produce goods in developing countries featuring low rent and labor costs, and sell goods in world market. In this regard, global supply chain management is important to Korean FDI firms. The objective of this study is to analyze gaps in the performance of reliability and quality of supply chain orientations. To achieve this objective, this study confirms theoretical relationships between variables through prior research, selects measuring variables, and analyzes data collected from Korean FDI firms. Results are as follows; First, there is a gap in reliability performance among the levels of supply chain orientation. Managers should check the level of their supply chain orientation and make strategic and structural efforts to improve reliability performance. Second, there is a gap in quality performance among the levels of supply chain orientation. To improve quality performance, managers should identify the level of their supply chain orientation. In addition, managers can enhance quality performance on the basis of strategic and structural efforts.

• The Korean Journal of Archival Studies
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• no.58
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• pp.263-297
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• 2018

Archives of Government-Affiliated Organizations have responsibility for collecting and preserving valuable records produced during the business processes of their work and for actively serving users at the same time. This study applied Quality Function Deployment(QFD) techniques to analyzing user's actual requirements and proposing improvements for the archives service quality of central government agencies. In order to derive the components of the QFD, a survey was conducted among internal users of records centers in six central government agencies, as well as a literature study and interviews with working-level records researcher were also conducted. Afterwards, The House of Quality(HoQ) was constructed based on the user's requirements and technical characteristics derived, and the importance and priority of the recorder service technical characteristics were derived based on it. Based on the results, archives service of central government agencies should focus on improving the usability of records for internal user. Especially, it was confirm that the support for searching, reading and borrowing services should be strengthened.

• Management & Information Systems Review
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• v.30 no.2
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• pp.113-131
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• 2011

Today, researches on logistics service quality or supply chain management are highlighted due to intensification of competition and diversification of needs for customer service. This study have done a comparative analysis on supply chain partnership members' perception difference about importance of logistics service quality factors. It measured perception about logistics service quality which suppliers, carriers, and buyers regard as important and then conducted t-test in order to compare perception difference. It was found that quality factors of logistic service which suppliers, carriers, and buyers in supply chain partnership perceive as important were different. And disagreements among members were found in most items when market orientation and long term orientation was low while there was no difference among most members when market orientation and long term orientation was high.

• Korean Journal of Construction Engineering and Management
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• v.24 no.6
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• pp.63-65
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• 2023

BIM and AR technologies have been assessed as a means of enhancing productivity within the construction industry, through the provision of effortless access to critical data on site, achieved via the projection of 3D models and associated information onto actual structures. However, most of the previous researches for applying AR technology in construction quality management has been performed for construction projects in general, resulting in only overall on-site management solutions. Also, a few previous researches for the application of AR in the quality management of specific elements like reinforcements focused only on simple projection, so conducting specific quality inspection was impossible. Hence, this study aimed to develop a practically applicable BIM-based AR quality management system targeted for reinforcements. For the development of this system, the reinforcement inspection items on the quality checklist used at railway construction sites were analyzed, and four types of AR functions that can effectively address these items were developed and installed. The validation result of the system for the actual railway bridge showed a degradation of projection stability. This problem was solved through model simplification and enhancement of the AR device's hardware performance, and then the normal operation of the system was validated. Subsequently, the final developed reinforcement quality inspection system was evaluated for practical applicability by on-site quality experts, and the efficiency of inspection would significantly increase when using the AR system compared to the current inspection method for reinforcements.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2002.05a
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• pp.657-664
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• 2002

최근 고객관계 중시와 내부 프로세스 혁신의 대 명제 하에 경영 패러다임이 급속히 변화하고 있는데, 인터넷과 네트워크를 기반으로 하고 있는 최근의 비즈니스와 경쟁전략에 대한 연구는 대부분 새로운 비즈니스 창출이라는 측면에서 지나치게 온라인 기업들에 초점이 맞추어져 있다. 그러한 점에서 본 연구의 주된 목적은 고객만족과 내부 프로세스 최적화라는 품질경영의 핵심원천을 지원하기 위하여 IT와 결합된 전자적 품질경영기법의 구성요소를 제시하고 주요성공요인을 파악하여, eCRM과 관련된 학술적 연구자료를 제공하고 기업의 입장에서 보다 효과적인 의사결정의 기반을 제시하고자 하는 것이다. 이와 같은 목적을 달성하기 위해 e-비즈니스 내부활동, 업무성과, 경영성과, 그리고 상황요인으로서의 비즈니스 특성 및 정보관리 인프라간의 관계에 관한 연구모형 및 가설을 설정하여 분석하고자 한다. 연구모형의 분석을 통해 업무성과 향상을 위한 전자적 고객관리 활동에서 정보시스템 기능성과의 상호작용효과를 확인한 점은 본 연구에서 중요한 시사점인 동시에 기여점으로 작용하였다고 할 수 있다.

• Proceedings of the Korea Information Processing Society Conference
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• 2011.11a
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• pp.501-503
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• 2011

인터넷이 보편화되고 확산됨에 따라 클라우드 서비스가 급속히 확산되고 있다. SLA 란 서비스 제공자와 고객 간의 협약으로 서비스 제공자가 서비스 품질을 보증하기 위한 방법이다. 클라우드 컴퓨팅 환경에서의 SLA는 IT 서비스 제공자 입장에서 서비스 품질에 대한 고객만족도를 높이고 경쟁 사업자와의 차별화가 필요하므로 SLA를 통한 QoS 보장은 매우 중요한 요소이다. 그러나 클라우드 환경에서의 SLA에 대한 연구는 아직 초기 단계에 머물고 있다. 본 논문에서는 클라우드 서비스를 위한 SLA 관리 지표를 정의하고 이를 이용하여 QoS를 보장하는 SLA 관리 시스템을 설계하였다.

• Korean small business review
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• v.43 no.4
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• pp.95-115
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• 2021

Quality is an important factor influencing organizational performance, so it should be possible to accurately and effectively measure the quality perceived by members. The Consumer Cooperative can be seen as a retail industry by industry classification, and there are various studies based on the dimension of retail quality, but compared to the general retail industry, few studies have been conducted based on the quality level perceived by members. The purpose of this study is to develop quality dimensions and sub-attributes by analyzing in detail and elaborately how the quality of cooperative is viewed from the perspective of members who are both consumers and owners. To this end, the quality dimension of cooperative quality is needed to be newly developed and quality components are demonstrated based on previous studies on the quality dimension. The quality dimension of the cooperative was developed through prior research to suit the value of the cooperative in product, service, and social responsibility, and a survey was conducted to demonstrate the four major cooperative members in Korea. Through this, sub-dimensions were constructed and the quality dimension of the high-order model was demonstrated through exploratory factor analysis and confirmatory factor analysis. It aims to discover key management elements in terms of quality management and provide practical implications to management.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.18 no.4
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• pp.899-905
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• 2014

In order for corporations and institutions to perform efficient management, they first have to infer what factors customers seek for, then continuously strive to provide them with better service. The most important element to provide better service is accurate feedback from customers; however, Korea lacks of standardized system for measuring customer satisfaction. This study suggests the analysis system for survey, which evaluates customer satisfaction efficiently. The system sets up measuring factor for each service quality, and makes it possible to perform methodically. Especially, the system introduces scoring scheme so that it evaluates quality of service or unit service and prioritizes factors those need to be improved. Furthermore, the survey is operated via mobile and online system, which can be analyzed in real time, and lets foreigners use in their own languages. Through applying the analysis system of customer satisfaction survey to students who participated in work-study program, it substantiates the effectiveness of this system.

• Journal of the military operations research society of Korea
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• v.33 no.1
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• pp.31-42
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• 2007

While Defense Agency fur Technology and Quality(DTaQ) has been utilized a risk assessment method as a quality assurance activity for defense goods since 1999, a risk assessment method is known to be ineffective to identify defective items. The objective of this study is to propose the new evaluation method, that adjusts a relative priority of evaluation elements using AHP(Analytic Hierarchy Process). Newly evaluated scores have been applied to the risk assessment result of 2005 defective items to test a validity of the new evaluation model. The new model is capable to identify more high and medium risk-level items than the current method. The company risk-level gets more scores than the item risk-level in the new model.

• Journal of Korean Ophthalmic Optics Society
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• v.14 no.1
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• pp.1-7
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• 2009

Purpose: To improve the quality of Korean progressive addition lenses, we measured the optical and geometrical elements of them and evaluated their qualities. Methods: We have measured the refractive power, the thickness at optical center and prism power for home and foreign progressive addition lenses which were distributed in the domestic market, and then have done a comparative analysis according to international standards. Results: The qualities of Korean progressive addition lens were on an equal footing with famous foreign brand products, but they were out of tolerance in a few cases. Conclusions: The careful attention is required to progressive addition lens, therefore, it is considered that more precise quality control is an essential element to strength the competitiveness of Korean products in the world market.