• Proceedings of the Korea Information Processing Society Conference
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• 2000.10a
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• pp.559-562
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• 2000

제품시스템 전체에서 소프트웨어가 차지하는 비중이 압도적으로 커지고 있어 소프트웨어 품질이 제품 품질 전체를 좌우하게 되었다. 하지만 소프트웨어는 하드웨어 제품과는 다른 특성을 가지고 있어 제품의 품질을 쉽게 측정할 수 없다. 그러므로 제품 중심의 개선보다는 소프트웨어를 개발/생산하는 프로세스의 품질을 높임으로써 생산되는 소프트웨어의 품질을 높이는 프로세스 개선을 통하여 품질향상을 꾀하여야 한다. 당사에서는 1998년 말부터 CMM에 기반한 프로세스 개선을 추진하였으며 특히 시스템 하우스에서의 소프트웨어 개선 경험을 가지게 되었다. 본 논문에서는 이러한 개선 경험을 요약하여 기술하였다.

• The Journal of the Korea Contents Association
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• v.20 no.6
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• pp.342-353
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• 2020

The purpose of this study is to identify priority factors for improving service quality of cosmetic stores in drug stores(DRS) and department stores(DES) and to provide basic data for improving service quality of cosmetic stores by analyzing the service quality based on the Kano model and the Potential Customer Satisfaction Improvement (PCSI) Index. As a result, most items of quality factors of cosmetic stores in both stores were evaluated as attractive quality factors. As a result of PCSI Index comparison, the quality factors of 'Reliability', 'Responsiveness', and 'Empathy' items for DRS and 'Empathy' and 'Reliability' items for DES had higher priority for improvement. That is, if these factors are improved, there is a high potential to improve customer satisfaction. Through this study, practical implications were provided by identifying service quality factor classification and priorities for customer satisfaction improvement of DRS and DES. This is expected to contribute to the guidelines for improving customer satisfaction in the future.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• autumn
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• pp.262-265
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• 2003

We can agree that Quality Control in manufacturing industry have been improved successfully, but in construction industry, for example Sungsoo-Bridge broken out, Sampung Department store collapse, subway construction site explosion. and etc, it is difficult to be done. Because in manufacturing industry, they complete each other. If quality is not good. products aren't sold out. to sell more products they have to improve their products quality by themselves. However in construction industry they don't effort to improve quality if they get an order. Because if they get an order only completing their product is their job. There are engineering side, culturing side, and educational side to improve product quality. In this thesis I investigated evaluation system in construction industry. I am going to propose evaluation system by which they have effort to improve the quality even in construction industry.

• Proceedings of the Korean Information Science Society Conference
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• 2007.10c
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• pp.1-5
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• 2007

고객 데이터 중심의 통합을 근간으로 하는 CRM을 추진하면서 데이터 품질은 필수적인 선결과제로 인식되고 있어, 데이터 품질 개선을 위해 데이터, 데이터구조, 데이터관리프로세스를 대상으로 활발한 연구가 진행되고 있다. 본 논문에서는 데이터 품질 개선을 위해 표준화를 통한 데이터구조에 대한 품질관리 모델을 제안하고, 제시한 모델을 적용하여 기존 시스템의 관리 항목을 현저히 감소시켜 데이터구조의 품질을 개선하고 데이터구조 표준화 관리 시스템을 통하여 지속적인 개선이 가능하도록 하였다.

• Magazine of the Korea Concrete Institute
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• v.9 no.2
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• pp.13-22
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• 1997

• 한국IT서비스학회:학술대회논문집
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• 2007.11a
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• pp.345-350
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• 2007

최근 기업의 각 업무가 정보화 되면서 부문별, 업무별 정보시스템의 데이터 간에 심각한 중복성과 불일치성의 문제가 대두되면서 데이터 품질관리에 관심이 집중되고 있다. 본 연구는 실제로 데이터 표준 관리와 데이터 요구사항 관리를 통매 데이터 품질 관리 프로세스를 개선한 사례를 제시함으로써 데이터 품질 향상을 위해 노력하는 타 기업들에게 도움을 주고자 하였다. 또한, 개선된 데이터 품질 관리 프로세스에 대한 다차원적인 평가로서 데이터 품질, 생산성, 고객만족도, 조직 및 문화의 측면에서 정성 적이고 정량적인 지표를 통한 개선효과를 살펴보고 평가함으로써 제안된 프로세스에 의해 품질수준이 향상되었음을 검증하였고 평가 분석을 통한 시사점을 도출하였다.

• The KIPS Transactions:PartD
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• v.9D no.3
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• pp.435-446
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• 2002

Recently, many IT organizations develop software system with reusable component. Effective reusing of components increases software development productivity and quality. And, development of high quality component documents decrease maintenance problems, which are issues in component-based software development. In this paper, we propose a quality evaluation model of component development documents by empirical research. It consists of component quality reference model (CQRM) and quality evaluation model (CQEM). CQRM contains quality guidelines for component developers. CQEM contains evaluation guidelines for component consumers and distributors. We performed case study to verify this paper. Also, we presented quality improvement methods and improvement effects of component development documents. The quality evaluation model of component development documents proposed in this paper leads component development documents with high quality, and provides a rational quality evaluation model.

• The Journal of the Korea Contents Association
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• v.12 no.7
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• pp.346-357
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• 2012

This study classified the various quality features of coffee shop by Kano model with customers' perspective. Also both satisfaction coefficient and dissatisfaction coefficient are calculated to analyse the relative influence of quality features on customer satisfaction. This study also dragged the potential customer satisfaction improvement index to scrutinize the quality improvement possibility for coffee shops. The analysis results showed that low price, luxurious interior, restfulness of table and chair, usability of wireless internet are belonged to the Attractive quality. On the other hand, cleanliness and hygiene, quality to price are identified as the One-dimensional quality. The current satisfaction level for both 'Caffe Bene' and 'Starbucks' are measured to draw the potential customer satisfaction improvement index. The result showed that low price and quality to price appeared to be the highest in its quality improvement possibility. The findings of this study help understanding the quality features to focus on and strengthening the competitiveness for coffee shops.

• Journal of Digital Convergence
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• v.15 no.4
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• pp.199-204
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• 2017

Good product quality is so essential to enabling firms to succeed that how to make the product quality better through technology development is one of the most important issues that many CEOs think over. With regard to the product quality improvement from firms' technology development, this study has made an attempt to empirically investigate the effect of the external information network diversity on the product quality improvement of the small and medium-sized enterprises (SMEs) in the information technology (IT) sector, mediated by their production process improvement. This research illuminates the following two points by empirically analyzing the 310 IT SMEs through the ordinary least squares regression analysis. First, IT SMEs' external information network diversity has a positive influence on their product quality improvement from technology development. Second, IT SMEs' production process improvement partially mediates the impact of their external information network diversity on the product quality improvement.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.11a
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• pp.90-95
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• 2006

고객 만족도조사 (Customer Satisfaction Index)는 기업 외부 관점에서 고객의 만족도를 조사하여 기업의 서비스 품질 개선에 기여한다. 그러나 기업 외부 관점의 고객만족도만의 서비스 평가뿐 아니라 내부 직원의 업무 평가를 통한 서비스 품질 개선도 필요하다. 내부 직원의 업무 평가는 직원 개개인의 능력까지 평가할 수 있는 COI(Customer Orientation Index)통해 이루어질 수 있다. 따라서 CSI 와 COI를 연계 분석하면 기업 외,내부 관점에서의 효과적이 서비스 품질 개선이 가능하다. 또, 고객만족을 위한 높은 서비스 품질을 유지하기 위해서는 서비스 품질 개선뿐 아니라 지속적인 관리와 모니터링도 필요한데 CSI 만으로는 한계가 있다. 이를 위해 CSI 분석 결과 도출된 핵심관리 프로세스를 지표화 하여 관리하기 위해 서비스 수준 계약서 (Service Level Agreement)에 반영하여 관리할 수 있다.