• Journal of KIISE:Computer Systems and Theory
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• v.35 no.12
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• pp.552-559
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• 2008

Computing technologies are extending the means by which people communicate. Especially, virtual worlds have recently become successful, due to rapidly improving Information Technologies. Chat is a crucial function in current virtual worlds. We need a realistic and efficient communication framework for multi-agents participating in a virtual world. The main contribution of our work is twofold. First, we propose a realistic communication framework which enables 'Complete Talk' and 'Partial Talk' in terms of spatial relationships between avatar agents. Second, our system reconstructs a dialogue graph which maintains all transcripts in the form of directed graphs with temporal(dialogue sequences) and spatial information(physical positions) about communicating agents.

• Journal of the Korean Society for information Management
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• v.23 no.2
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• pp.81-96
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• 2006

Changes in document delivery service environment such as spread of web-based research information communication and direct communication between users and information providers have considerable effects on document delivery service institutes. Swift advances in information technology have allowed users to receive information on their desktops via web. Web-based document delivery makes the massive scale of reproduction and distribution possible so it needs to protect the copyright holders' rights. This study identifies the current trends and issues of document delivery service environment and reviews electronic document delivery services of foreign countries. Also this study introduces the domestic electronic document delivery service, e-DDS, and evaluates the copyright issues for the service.

• Journal of the Korean Society for information Management
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• v.36 no.1
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• pp.7-30
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• 2019

Open Science Project, which enables users to access and utilize public research results in a digital format, is being actively promoted overseas, and American university libraries are interested in research support service. Among the three OECD implementation measures, 'capacity building' can be effectively prepared through librarians' research support services. Therefore, this study investigated the policy of research support service implemented in leading American 13 university libraries in preparation for the open science era focusing on the recent literatures and library websites. Based on the best cases of research support service of American university libraries, I analyzed the homepage of 19 domestic research universities' library focusing on scholarly communication service and suggested improvements. In Korea, open access service and management of research data are lacking in terms of experience and expertise. This study result can be used as a basic reference when establishing the research support service plan needed in the open science era in the university library and can contribute to the improvement of the research ability of domestic researchers by introducing internationally competitive research support services.

• Proceedings of the Korean Society for Information Management Conference
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• 2004.08a
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• pp.141-145
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• 2004

Help-Desk 서비스는 도서관 현장에서 사서가 이용자와 직접 대면하는 서비스로 이용자가 도서관을 이용할 때 일어나는 커뮤니케이션이다. 이는 최초의 지식관리활동이다. 이용자의 요구에 따라다양하게 제공되고 발생되는 Help-Desk 서비스는 이용자 질문-해답서비스, 이용자 교육서비스, 참고정보서비스, 전자우편서비스, 전자게시판, 개인정보관리, SDI, 공개자료, 교수연구지원서비스 등이다. 이 연구는 국내 대학도서관의 Help-Desk 서비스 실태를 조사·분석하여 사서와 이용자 사의의 바람직한 지식관리유형으로서 Help-Desk 지식관리를 제시하고자한다.

• Information and Communications Magazine
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• v.29 no.5
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• pp.18-26
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• 2012

재난발생 시 유관기관 간, 유관기관과 개인 간, 그리고 개인과 개인 간 재난대응에 필요한 정보를 적시에 주고 받는 것은 피해 규모를 줄이는데 결정적인 역할을 한다. 지금까지 재난상황에서 사용되었던 기존의 커뮤니케이션 수단은 TV, 라디오, 공공기관 통신망 등이었다. 그러나 TV나 라디오는 해당 기기가 주변에 없거나, 개인과 개인 간 정보 교환 시, 그리고 관련 통신망 자체가 무력화된 상태 등에서는 활용에 제한을 받게 된다. 또한 소방통신망 등 유관기관들이 사용하고 있는 통신망의 경우에도 재난의 종류에 따라 그 활용 폭이 달라질 수 있고 일반 대중에게 정보를 전파할 때는 사용할 수 없다는 단점도 존재한다. 이런 상황에서 최근에 급격히 발달하고 있는 모바일 네트워킹 기술은 재난대응 커뮤니케이션과 관련하여 새로운 돌파구를 제시하고 있다. 기존 커뮤니케이션 수단들과 달리 스마트폰 등의 모바일 기기들은 민(民)과 관(官)을 구분하지 않고 이미 거의 모든 개인이 소유하고 있는 상황이며, 이를 활용하여 항시 인터넷에 접속할 수 있는 환경이 구축된 상태다. 따라서 모바일 환경에 적합한 재난대응 커뮤니케이션과 관련한 연구동향을 정리하고 새로운 과제를 도출해 낼 필요가 있다. 본 논문에서는 크게 1) 모바일 네트워크 기반의 재난대응 어플리케이션 개발에 관한 연구와 2) 모바일 환경에서 소설 네트워킹 서비스를 활용한 재난대응 커뮤니케이션이라는 두 개의 주제를 중심으로 최근 연구동향과 향후 과제를 제시하고자 한다.

• Culinary science and hospitality research
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• v.22 no.3
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• pp.166-182
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• 2016

This study intended to verify the impact of non-verbal communication of servers in the service industry on the affective path among customer's positive emotion, self-identification, and loyalty(behavioral and attitudinal loyalty). The data of 397 customers of typical fast food restaurants in Busan and Gyeongsangbuk-do area were analyzed with SPSS and AMOS, and the hypotheses were verified through structural equation model after frequency analysis, as well as exploratory and confirmatory factor analysis. According to the empirical analysis, all three components of server non-verbal communication in the service industry, body language, pseudo language, and body appearance, in respective order, had positive (+) influences on the positive emotion of customers. In addition, customer emotion had a positive (+) influence on brand self-identification. Finally, self-identification had a positive (+) influence on behavior loyalty and attitudinal loyalty. This study suggested practical implications and logical implications in the course of developing emotional loyalty for restaurant companies.

• The Journal of the Korea Contents Association
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• v.13 no.2
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• pp.331-340
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• 2013

Recently there is a heated debate going on regarding the patient-doctor communication in the medical schools and medical service sector. Patient-doctor communication is an interactive communication made during the consultation session which is known to bring positive effect to both the patient and the doctor. Through this research, a doctor coaching model was developed by combining a method that would help the patient and doctor communicate better by increasing the doctor's communication skill and a coaching mechanism. Through the research, the doctor coaching model consists of 5 levels. First is the 'relationship creation' which would cause the doctor's interest and expectations toward coaching mechanism. Second is 'recognition of change' and this would cause to understand the problem and pros of the doctor's communication with the patient and set a direction regarding the coaching. Third is 'understanding the perspective' and this would lead the doctor to think from the patient's perspective. Fourth is 'increasing problem solving and communication skills' and this would set specific terms as to how the doctor can improve his communication skills. Fifth is 'goal setting and support' where goal regarding the improvements can be set and agreement regarding the ways to maintain and strengthen the advantage can be made. The developed doctor coaching model is most meaningful in a way that it has first adapted a coaching mechanism to improve patient-doctor communication. Also in cases where such will be utilized in the future medical service sector, it is expected to affect greatly the doctor's communication skill and patient sympathizing skills. Hereby it will contribute in increasing the patient's treatment satisfaction.

• Proceedings of the Korea Information Processing Society Conference
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• 2014.11a
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• pp.144-147
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• 2014

스마트폰은 보편화되었고 가전기기나 각종 생활 기기에 통신 장치 및 센서가 내장되어 스마트폰과 연동되는 다양한 스마트 기기들이 개발되고 있다. 또한 사용자가 인지하지 못한 상태에서 사용자에게 자동으로 편의 기능을 제공하는 서비스 기술들이 매우 활발하게 개발되고 있다. 하지만 현재의 스마트폰을 이용한 음성 통화는 단순한 사용자 인터페이스 수준에 머물고 있다. 따라서 본 논문에서는 정황 인지형 커뮤니케이션 기술을 활용하여 개인 맞춤형 및 다수 통화자간의 인터랙티브 커뮤니케이션 서비스에 대한 구조 및 요소기술에 대하여 제안한다.

• Proceedings of the Korea Information Processing Society Conference
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• 2012.11a
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• pp.853-856
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• 2012

모바일 디바이스의 대중화와 SNS(Social Networking Service)의 발전은 각 개인이 데이터와 정보를 생성하는 Web 2.0 의 페러다임을 앞당겼으며 최근 SNS 서비스를 통하여 새로운 형태의 커뮤니케이션 형태가 생성되었다. 이러한 커뮤니케이션 도구를 이용하는 유저는 대부분 ID 와 Password를 기반으로 사용자를 인증하여 서비스를 제공받는다. 이와 같은 서비스에서는 각 사용자의 정보자체보다 사용자의 사회적 위치와 사용자간의 관계를 이용한 보안사고가 우려된다. 근래의 ID/Password로 인증하는 방식의 웹서비스 또는 정보서비스들은 대부분 개인 PC, 스마트폰, 업무 PC 등에서 접근하는 추세이며, 임의적 장소에서 임의의 기기로 해당 서비스에 접근하는 양상은 과거에 비하여 감소하는 추세다. 이 같은 추세에 따라, 주로 사용하는 기기에 HTML5의 keygen과 Web-Storage 기능을 사용하여 암호화된 Key를 생성하고 저장하여 ID 와 Password가 노출되어도 해당 기기가 아니면 인증되지 않는 시스템을 구현 할 수 있으며 타 기기의 경우 일회성을 갖는 인증 방식을 사용하여, 기존 보다 안전한 인증 시스템을 적은 비용으로 구축 할 수 있다.

• Journal of Science and Technology Studies
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• v.13 no.2
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• pp.71-110
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• 2013

As a patient has recently been recognized as not a passive object but a subject of medical services, various attempts are being made to strengthen the status of a patient. Medical communication which has been led by a doctor so far is being made with a focus on a patient due to sovereignty of a consumer and activation of medical information. The purpose of this paper is to investigate the process to strengthen the status of a patient as a consumer of health care service through a patient association and consumer movement as medical information becomes public. As the patient centered medical service is creating a variety of health care service market using IT technologies, it has contributed to the improvement on asymmetry of medical information. As the expansion of IT fusion health care market is bringing the fundamental change into the traditional relationship between a doctor and a patient, the medical service market is being re-organized. A patient centered medical service such as expansion of mobile health care model led by a patient is being accelerated.