• Proceedings of the Korean Society of Computer Information Conference
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• 2018.01a
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• pp.217-218
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• 2018

본 연구는 서울지역에 소재한 치과의원에서 근무하는 직원들을 대상으로 치과의사의 리더십 유형과 임파워먼트, 직무만족, 조직몰입이 치과에 근무하는 직원들의 이직의도에 어떠한 영향을 미치는지 살펴보았다. 지금까지 의료기관을 대상으로 한 이직의도에 관한 연구는 종합병원의 간호사 중심으로 이루어져 왔으며, 치과직원들을 중심으로 한 연구는 매우 미흡하다. 본 연구에서는 치과의원과 종합병원에 근무하는 직원들의 이직의도 차이점을 발견하고, 향후 치과의원 직원들의 이직을 줄이는 방법론을 제시하고자 한다.

• Journal of dental hygiene science
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• v.16 no.4
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• pp.263-271
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• 2016

This study aimed at comprehending the duty, role, and difficulty of intermediary manager through in-depth investigation of dental hygienist intermediary managers experienced over 10 years working in a dental clinic. In-depth interviews were conducted with 10 dental intermediary managers and Giorgi's analysis method was used to analyze the data. Findings revealed that the work experience of the dental hygienist intermediary managers appeared in the range of "becoming an intermediary manager through various processes", "various duties that they experience as an intermediary manager", "difficulty as an intermediary manager", "ability that they perceive as necessary for being a dental intermediary manager", and "worthiness they feel as the intermediary manager". The dental intermediary managers complained of difficulties at work, and appeared to perform various tasks such as human resource management, clinic management support, and patient's management. Accordingly, the researcher considers that research on dental intermediary managers' capacity development necessary.

• Journal of dental hygiene science
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• v.17 no.6
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• pp.501-507
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• 2017

The shortage of dental hygienists has been a long-standing problem in Korea. Small-scaled dental clinics suffer from a lack of dental hygienists, who seem to prefer working at large-scaled dental clinics. The purpose of this study was to confirm the differences in the working conditions according to the scales of dental clinics. We collected the working information registered via job advertisements through the web-sites of Korean Dental Hygienists Association, Dental Jobs, and Nurse Jobs from July to August 2016. The results were as follows: 96.7% of the advertisements wanted regular workers, while the proportion of part-time workers was the highest (34.8%) in the group with less than 3 employees. The average workdays per week was $5.32{\pm}0.55$ days, and the group with less than 3 employees had significantly longer workdays than the other groups. The daily working time was $8.99{\pm}0.44$ hours, and there was no difference among the groups. Night overtime hours were needed by 54.4%, 45.0%, and 31.3% of the groups with of the groups with 4~7 employees, more than 8 employees, and less than 3 employees, respectively. Information regarding annual leave (60.5%), monthly leave (63.9%), half a day off (32.4%) and vacations (43.1%) were presented in the job advertisements, and these proportions were significantly higher by the group with more than 8 employees. Information on overtime pay (14.4%), night-work pay (13.4%), incentives (34.1%), lunches (60.2%), vacation bonuses (33.8%), and self-development (20.4%) were presented in job advertisements. The group with 4~7 employees had significantly higher proportions in severance pay, vacation bonuses, self-development, and major national insurance. It is necessary to consider the improvement of working conditions, diversity of working styles, and welfare of dental hygienists, and it is suggested that small dental clinics provide more precise working conditions.

• 대한치과교정학회:학술대회논문집
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• 2005.11a
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• pp.53-54
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• 2005

• The Journal of the Korea Contents Association
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• v.20 no.8
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• pp.666-673
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• 2020

The purpose of this study was to investigate the relationship between dental decision factors and dental service satisfaction of the high school students. The study participants consisted of 300 high school students in some regions. A total of 288 were used for the final analysis, except 12 with insufficient responses. The data was analyzed by using SPSS 18.0 program. According to general characteristics, if there was no scaling experience, orthodontic treatment, high satisfaction with school life, the higher the subjective oral health status, the higher the satisfaction of the dental hospital. Hospital decision factors according to the general characteristics of the subjects most frequently answered that employee service satisfaction was important. As a result of testing the correlation between hospital decision factors and medical service satisfaction, there was a significant positive correlation between medical service satisfaction, such as facility, recommendation of others, use procedures, service adequacy, employee service satisfaction. As a factor influencing dental hospital satisfaction, subjective oral health was shown as a good criterion, and usage procedures and staff service satisfaction showed positive relevance. Continuous trust builds up is important to improve patient satisfaction.

• Journal of Korean society of Dental Hygiene
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• v.9 no.1
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• pp.113-123
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• 2009

This study was undertaken evaluate the general image for dental hygienist. A questionnaire was given to each Dentist, the staff of dental. 65 Dentist, 145 the staff of dental were included in the subjects between Jul. 1 and Oct. 30, 2008. The collected data was analysed by the SPSS Win 12.0/PC using frequency, percentage, mean, standard deviation, chi-square, t-test, ANOVA. The image for the dental hygienist was analyzed by 28 items. As a result of analysis on image of dental hygienist, The Dentist's group and staff's group, both appreciated positive image that explain process of treatment to patient very well, having professional knowledge and experienced skill, carries on an effective and valuable work. give a confidenced to patient. These group also gave negative image in the aspect that the dental hygienist is stressful job, handmaid of Dentist, participate of decided something for dental clinic, having association activities. It is necessary for dental hygienist by oneself development ability through science congress variety major and acquirement new technology, exchange information, interchange activities, and association of dental hygienist should efforts for growing up image through mass media.

• Journal of dental hygiene science
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• v.8 no.4
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• pp.215-224
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• 2008

In order to meet the medical demand according to the changing medical environment and to provide patients with quality dental treatment and improve treating environment by establishing reasonable management plan, with 149 patients for whom continuous dental health program has been applied, the degree of satisfaction with the dental treatment, and the influence factors on the satisfaction were investigated. Using the SPSS Ver. 13.0, mean value analysis were performed on the satisfactions with dental care service and the quality of dental care service according to general characteristics, and regression analysis were performed on the influence of general characteristics and the degree of satisfaction with dental care service on the satisfaction of dental treatment. The result of the multiple regression analysis revealed the human (staff), environment, and the procedure of treatment as the influence factors of the satisfaction with dental treatment. Systematic management and training should be implemented to improve the quality of dental care service and enhance the satisfaction.

• Journal of Convergence for Information Technology
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• v.10 no.9
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• pp.191-199
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• 2020

This study conducted a self-written questionnaire survey on the correlation between job satisfaction, emotional labor, and turnover intention of dental hygienists according to the gender of dental medical institutions. Job satisfaction was high smoking cessation, emotional labor was low age. Turnover intention was low in over 35 years old, number of employees was 11-20, was high in smoking. For women, job satisfaction was high 10 years experience, university, 20 employees. Emotional labor was low age, drinking. Intention to turnover was high in college, single, drinking. Men's emotional labor was 0.22 times less than women's, but their turnover intention was 3.9 times higher. The number of employees was 2.7 times higher than 10 employees. Therefore, efforts to raise job satisfaction and reduce emotional labor and turnover intentions should be made systematically in consideration of gender differences.

• Journal of dental hygiene science
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• v.4 no.2
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• pp.61-73
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• 2004

In this study, I have analyzed domestic dental clinics which had introduced CRM for customer satisfaction management. The purpose of this study is to provide information for designing efficient CRM. I would suggest some strategies to carry out CRM as followed. First, promote long-term relationship with customers. Second, select a target patient group and classify customers. Third, set a systematic database up. Fourth, make various channels to communicate with customers. In addition, the following ways are essential to be successful in implementing CRM. First, strengthen the service provided at the Moment of Truth (MOT). Second, organize learning in hospital and all the staff should be customer-oriented. Third, perform systematic "internal marketing".

• The Journal of the Korean dental association
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• v.12 no.11
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• pp.853-855
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• 1974

The author had studied dental caries and periodontal disease in the 600 officers of National Medical Center. The results were as follows. 1. The dental caries experience rate in the officers of N.M.C was 87.0% and the D.M.F. teeth index was 5.0 2. The decayed teeth index was 2.55 and the missed teeth index was 0.39 and the filled teeth index was 2.27 3. The periodontal disease rate was 86.7%