• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.18 no.9
• /
• pp.136-145
• /
• 2017

This study aimed to identify the relationship among employee-focused and job-focused emotional labor, emotional leadership, and burnout among emergency room nurses. Data were collected from 168 emergency nurses working at general hospitals in one metropolitan city and analyzed by descriptive statistics, t-test, ANOVA, and Pearson's correlation coefficient using the SPSS/WIN program. According to the results, the mean scores of the employee-focused emotional labor scale were 3.51 points for superficial acting and 3.26 for deep acting. The mean score of the job-focused scale was 3.73 for frequency of emotional surface, 3.36 for duration of interpersonal interactions, and 3.46 for variety of emotional expressions. The mean score of the emotional leadership scale was 3.57, and the mean scores of the burnout were 4.59 for emotional exhaustion, 4.13 for depersonalization, and 3.60 for diminished personal accomplishment. Job-focused emotional labor scores were higher than employee-focused scores. Superficial acting and frequency of interactions in emotional labor were the most frequently performed by emergency nurses. Employee-focused and job-focused emotional labor showed a significantly partial correlation with emotional leadership and burnout. Based on the results, future research needs to develop effective strategies for managing emotional labor and burnout of nurses working in emergency rooms.

• Culinary science and hospitality research
• /
• v.18 no.5
• /
• pp.63-79
• /
• 2012

The purpose of this study is to empirically determine the structural relationship between employee constructs such as internal service quality, employee satisfaction, and organization commitment and customer constructs such as perceived value, customer satisfaction, and loyalty to suggest an effective business strategy for restaurant business. To do this, the study consulted with the Korea Restaurant Association, the representative of Korean food service and got the intention of participating in the research from the Daegu branch. As a result, 51 restaurants registered in the Daegu branch who showed their intention to participate were selected as an initial sample. Also, other restaurants were introduced through snow-ball sampling method by the owners of restaurants who finished responding to the survey, and total 100 restaurants were examined. A survey was conducted to external customers who visited restaurants and internal customers working there. For final analysis, 741 questionnaires of internal customers and 970 questionnaires of external customers were used. The result of analysis showed that team-work & communication in internal service quality has a significant effect on employee satisfaction, employee satisfaction on organization commitment, and organization commitment on value perceived by customers. Also, perceived value has a significant effect on customer satisfaction and loyalty, and customer satisfaction on loyalty.

• Korean small business review
• /
• v.43 no.4
• /
• pp.27-57
• /
• 2021

How does authenticity influence the process that conducts a company's CSR Strategy? Authenticity, an internal/external alignment condition that an employee feels in relation to an organization, means the decision on how true and beneficial to employees through their experiences, such as thoughts and emotions. Also, it can be understood as a process of meaning formation between the organization's strategy to conduct CSR and the perception of employees conducting CSR. To prove the relation between authenticity and CSR clearly, we used various techniques like Text Mining, Topic Modeling and Semantic network analysis about O corporation's 657 review data, from 2015 to 2021. As a result of the analysis, we find out the special issues and types. The analysis shows that the issue concerning the 'external image' is the biggest characteristic of authenticity perception in other conditions. Furthermore, the types of authenticity perception evaluations are largely divided into acceptance and rejection, in detail, five categories. This study indicates that organizations should consider both external and internal conditions when establishing CSR strategies. In addition, it is necessary to be an interactive circular relationship between the organization and employee, collecting and reflecting employee's perceptions. Finally, this study proposes ways to overcome problems related to interaction.

• Journal of the Korean Society for Railway
• /
• v.11 no.5
• /
• pp.449-454
• /
• 2008

The study aims at providing an influential model with regard to the level of satisfaction over the call center users and its operator in the National Railroad Administration, while at the same time seeking for possible ways to improve service standards in the call centers for Korean railroads. As a result, it demonstrates that; in the aspect of callers, the call center personnel are required to improve their ability and reciprocating attitude toward the uses; in the aspect of the operator, they are in need of more qualified service providing including advanced facilities. In this context, it is of outstanding importance to take into account the need and demand by both of the user and the operator as for the call center.

• Journal of the Korea Society of Computer and Information
• /
• v.6 no.3
• /
• pp.113-121
• /
• 2001

The employee's are one of the most important parameters determining the success of orga as they have profound influence on the existence, growth and the development of an orga The importance of the workers in the credit unions prompted studies on the human re management. The credit unions are currently facing the impending needs not only to retain t also to help them grew in the organization, as their business prospects are becoming incr shaky. Therefore, this study was conducted to provide suggestion for a future research by estab human relations among the staff members in terms of factors affecting the quality of personal they provide centering on the influence caused by such factors. According1y this study presented the method to improve personal service provided b employees of the credit union by working out problem revealed by previous researches and more developed study results

• Journal of the Korea Convergence Society
• /
• v.11 no.1
• /
• pp.41-50
• /
• 2020

This paper analyzed leadership behavior and employee performance through empirical analysis method based on AMO theory. In this study, the ability of the leader (A), task motivation (M), and opportunity (O) were chosen as factors to analyze the relationship between transformative leadership and job performance of the subordinate staff, and the self-efficiency (O) and intrinsic motivation (M) were selected at the individual level and team atmosphere (O) at the organizational level to build a research model. 507 valid data were obtained from the survey and statistical analysis was conducted using SPSS23. Studies have shown that transformative leaders have a significant impact on employee performance. This study provides research results of empirical theory to understand the behavior of the leader in the performance of the employees and also suggests implications for the management of the company's human resources.

• Journal of Advanced Navigation Technology
• /
• v.16 no.2
• /
• pp.318-329
• /
• 2012

Flight attendants are the most important people which decides customer's satisfaction and service quality toward the airline service. Nowadays the service employees' emotional ability over self and others are considered to be a important service competence. And flight attendants' job performance are achieved in their team system. The purpose of this study is to examine how the service employees' emotional awareness and management abilities can affect their teamwork capability. This study was conducted through literature and empirical methods, and collected questionnaire was analyzed employing SPSS version 15.0 statistics package and AMOS 17.0. The result of this study was found that flight attendants who have high self-emotional ability and social-emotional ability show higher teamwork capability in their flights. It is meaningful because it expanded the range of the researches about the emotional ability and proposed new substructure of researches on the service human resources.

• 가정의 벗
• /
• v.37 no.6 s.430
• /
• pp.24-25
• /
• 2004

가족계획의 의미는 적당한 자녀를 낳아 건강하게 기르는 것을 의미하다. 결혼, 출산과 함께 가족의 건강과 행복을 위해서 협회가 앞으로 더 많은 사업을 수행해 나가야 할 것이다. 경기도민들을 내 가족처럼 소중히 여기며 성실하게 근무하는 직원들에게 감사의 마음을 전하며 경기도민의 건강한 삶을 위해 더 앞서가는 경기도 지회가 되길 바란다.

• Journal of the KSME
• /
• v.27 no.5
• /
• pp.447-450
• /
• 1987

IPA는 1971년이래 약 120명의 공학박사를 배출했으며, 1986년에 수행된 프로젝트는 약 300건에 달한다. 보다 앞서가기 위한 신기술에 대한 과감한 투자, 연구소 내에서 매우 활발한 정보 교환, 풍부한 전문 잡지 및 서적 보유, 박람회 등을 통한 적극적인 외부 홍보가 인상적이다. 정규 IP A직원 외의 사람들에 대한 배타성은 IPA가 일반대학 연구소와는 성격이 약간 다름을 보여주는 일면이다.

• Journal of the Korea Convergence Society
• /
• v.8 no.2
• /
• pp.213-225
• /
• 2017

The objectives of this study are to investigate whether individual characteristics lead to significant differences in job satisfaction among tax accounting firm employees, to analyze how human-oriented management and positive leadership affect job satisfaction, and to examine if trust in supervisor moderates the effects of human-oriented management and positive leadership on job satisfaction. To accomplish these objectives, we surveyed employees of tax accounting firms and conducted statistical analyses using the SPSS and AMOS. The results are as follows. First, there were significant differences in job satisfaction depending on job position, salary, education level, and job performance of individual employees. Second, human-oriented management and positive leadership had a positive and statistically significant effect on job satisfaction. Third, trust in supervisor moderated the effect of positive leadership on job satisfaction. The findings provides practical implications for the efficient operation of tax accounting firms.