• The Journal of Korean Association of Computer Education
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• v.23 no.3
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• pp.71-79
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• 2020

This study investigates the rising issue of verbal violence at non-facing channels. Focus Group Interview(FGI) was conducted to examine verbal violence occurred during emotional labors in real-life cases. In addition, the distribution of verbal violence in the conversation was confirmed through a new big data technology called Speech Analysis(SA). The result findings highlighted the two perspectives as below. First, verbal violence occurred through calls, is classified into personal insult, swearing/verbal abuse, unreasonable demand, (sexual) harassment and intimidation/threat. Second, Speech Analysis result exhibited the most frequently appeared verbal violence were personal insult and swearing/verbal abuse. Informal language use and speaking in disrespectable manner was the highest rate in personal insult category. Moreover general cursing was the highest rate in swearing/verbal abuse category. In particular, the rate of using curse language was the highest in overall cases of verbal violence. This study summarizes the types of verbal violence that occur in non-facing channels and suggests a need for further investigation on how verbal stress affects working environment for emotional labor.

• Journal of Korean Library and Information Science Society
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• v.46 no.2
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• pp.29-48
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• 2015

The aim of this study is to analyze the functional ego state of public librarians who should take a role of an information intermediary for children and young adults through the ego-gram which is suggested in transactional analysis theory and review their limit and feasibility as instructors. As a result of analysis, the whole ego state type of public librarians is founded to be N-type(Nightingale type) like NP-AC-A-CP-FC. The characteristics of this type can be interpreted as 'to show the tendency of self-denial in spite of their dedication.' So, the public librarians have to do their best to develop A(Adult), CP(Critical Parent) and FC(Free Child) ego state to take the requirements and behaviors of children and young adults in nurturing attitudes and enhance their autonomy and creativity through active mutual interaction. Improving A and FC is also very helpful to decrease their stress and raise their job satisfaction.

• Journal of the Korean Society for Library and Information Science
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• v.48 no.4
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• pp.71-90
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• 2014

This study aims at examining the ways which a school librarian uses SNS when performing tasks and the use of SNS with the features of the task and the organizational system run by one person affect task performance. In this study, for objective explanation of the interrelation among a librarian's tasks and the use of SNS and performance, the model of a Librarian's Task-SNS Technology Fit was suggested through the combination of the Technology Acceptance Model and the Task-Technology Fit. Based on the result of the survey analysis, their utilization of SNS is not just limited to personal taste nor interferes with their work. Rather, it enhances task performance owing to the characteristics of the tasks or the organization such as the organizational system run by one person.

• Journal of Convergence for Information Technology
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• v.10 no.7
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• pp.122-130
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• 2020

The purpose of this study is to identify current states and trends of convergence researches by conducting a bibliometric analysis of the papers in the Convergence Society for SMB. After 792 papers from 2012 to 2019 were collected, we analyzed network analysis by using centrality through extracting of nouns and compound nouns with text mining and 3 times of pre-processing and purification processing. According to the results, first, quantitative and qualitative aspects of the researches since 2016 improved, studies focused on words such as influence, convergence, mediating effect, satisfaction, and effect. Second, in the first half (2012-2015), engineering and technical studies were intensively conducted based on topics such as information, system, and security. Third, in the period of the second half (2016-2019), the research scope was expanded to college students, parents, teenagers under the topics of job, self-efficacy, education, satisfaction, depression, and stress. The results of this study are meaningful in identifying existing research trends and in providing information which requires the expansion of new research areas.

• The Journal of the Korea Contents Association
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• v.19 no.6
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• pp.24-32
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• 2019

This study examines the extent to which the differences in perceptions regarding principles of journalism and political identity between journalists and their news organizations are related to journalists' psychological burnout. To understand this, this study analyzes the secondary data of the 2017 South Korean journalists' consciousness conducted by the Korean Press Foundation. Psychological burnout consists of three subdimensions of MBI-GS: cynicism, lack of professional efficacy, and exhaustion. The differences in perceptions regarding the principles of journalism between journalists and their affiliated news organizations is measured by the differences in each of the seven reporting principles. This study found that the larger the difference in the perception of objectivity between journalists and their affiliated news organizations, the more likely they were to experience cynicism, lack of professional efficacy, and exhaustion. The greater the difference in political identity between journalists and their own organization, the more likely they were to have greater cynicism and exhaustion.

• Journal of Industrial Convergence
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• v.20 no.8
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• pp.163-172
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• 2022

Public officials are volunteers for the people, and the police are in charge of the safety of the people. In particular, the marine safety of Korea, which has three sides of the sea, is very important. The education of maritime police is a very important factor due to the specificity and risk of the sea. In particular, since the new curriculum is linked to the job while in office, factors related to educational performance are more important. In this study, the relationship between personality characteristics and academic burnout was examined for 200 new maritime police officials. Among the five factors of personality characteristics, extroversion factors, neurotic factors, and emotional exhaustion factors were extroversion factors, neurotic factors, and cynicism factors, and extroversion factors, neurotic factors, and integrity factors. In particular, the five factors of personality characteristics that have the greatest influence on academic burnout were neurotic. For the educational satisfaction and effectiveness of the new maritime police officer, it is necessary to minimize the psychological margin and stress of the new maritime police officer.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.13 no.1
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• pp.284-295
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• 2012

The purpose of this study was to develop and evaluate patient safety reporting promoting strategy for nurses to improve nursing care quality. The process included three phase - construction, implementation and evaluation phase. Before the construction phase has two kinds of subcategories as analysis and verification. Analysis phase was consisted of literature review and field study, and verification was conducted by two specialist. At the construction phase, patient safety reporting system, educational materials, planning for public relation, and reward preparation were developed. After implementation during 12 weeks, we evaluated pre-post scores of satisfaction, stress of conscience, job performances. The participants were 51 nurses working for a hospitals. The program was developed and then administered to the experimental group for 12 weeks. One group pretest-posttest design was used for this study. Data were analyzed using descriptive analysis, paired t-test with the SPSS WIN 18.0 program. After the intervention, job performance scores improved significantly from 3.62 to 3.75(t=2.653, p=.009). But job stress didn't changed significantly(t=.785, p=.434). These strategy can be applied to many clinical setting that will be helpful to promote patient safety reporting for nurses.

• Korean Journal of Social Welfare
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• v.56 no.3
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• pp.279-301
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• 2004

Relations of factors associated with burnout were investigated among 124 child protective service workers currently working in Korean Child Abuse Prevention Centers nationwide. Three categories of factors associated with burnout were examined; (1) individual characteristics, (2) job-related characteristics, and (3) job-satisfaction. Social survey method using questionnaires by mail was employed. MBI(Maslach Burnout Inventory) for measuring burnout, a part of Smith, Kendal & Hulin's JDI(Job Description Index) for job-satisfaction, and a scale measuring the special characteristics of job developed by researchers were used. Mann-Whitney test and Kruskal-Wallis test were employed to analyze the data. Across all burnout sub-scales(emotional depletion, dehumanization of clients, lack of feelings of achievement), subjects reported a high degree(above the cutting point) of burnout. Several factors were identified as associated with burnout. Child protective service workers who are young, single with front line worker status reported higher burnout. Lack of education and training before the job location were another factors which contributed to worker burnout. Lack of proper supervision stood out as another burnout provoking factor. Job-satisfaction was negatively correlated with all three burnout sub-scales, which meant the lower the job-satisfaction, the higher the burnout of service workers. The findings implicate that the administrators of Child Abuse Prevention Centers should pay close attention to their workers' sign of burnout and develop carefully designed support system which include provision of excellent supervision, proper education and training opportunities and organizational effort to strengthen employees' overall job-satisfaction to secure their quality of services toward abused children and their family.

• Journal of Digital Convergence
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• v.17 no.5
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• pp.1-10
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• 2019

The purpose of this study is to verify the effect of the compaction and virtue experienced by police officers in the organization on positive emotion and, second, to demonstrate the effect of positive emotion on the organization uniformity, which is subordinate variable. Third, we intend to verify the mediated effect of positive emotion in the relationship between compassion and organization uniformity, and fourthly, to demonstrate the coordination effect of collective self-esteem in the relationship between positive emotion and organization identicalness. Sampling of this study was conducted on 353 male and female police officers working at police stations belonging to the National Police Agency and used these samples for hypothesis testing. Studies have confirmed that the compaction and virtue experienced by police officers have a positive effect on positive emotion, and that positive emotion has a positive effect on the phenomenon of tissue co-ordination. And it has been shown that positive emotion plays a full role in the relationship between compassion, virtue and organizational co-ordination, and that positive emotion and collective self-esteem plays a controlling role in the relationship with organizational co-ordination. The theoretical implications of this study will contribute to creating a positive organizational culture by maintaining a strict hierarchical relationship and spreading the compaction and virtuous behavior to police organizations with high task stress.

• The Journal of the Korea Contents Association
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• v.19 no.10
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• pp.84-97
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• 2019

This paper analyzed the effect of attribution of career success on the occupational adaptation of college graduates, with the Korean Education Employment Panel (KEEP) data. The analysis results are as follows: First, there was a significant difference in self-efficacy and occupational adaptation according to attribution. Workplace satisfaction was the highest when attributing of effort for career success, and effort attribution also was the most influential in job satisfaction and self-efficacy. On the other hand, workplace satisfaction, job satisfaction, and self-efficacy level were the lowest in fortune attribution, indicating that fortune attribution has a negative effect on the on the occupational adaptation. Second, as in the mediating effect of the relationship between attribution of career success and occupational adaptation by Sobel-test, it was found that there was a mediating effect of self-efficacy. The results of this study shows that the more new employees perceive their career success to depend on their own efforts, the more they believe they can successfully accomplish their duties, and can adapt with more effort and patience in the face of stress. These results imply that it is possible to increase occupational adaptation by providing intrinsic and extrinsic rewards for new employees to have an effort attribution to career success.