• Title/Summary/Keyword: 종합서비스

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Analysis of Purchasing Behaviors for Korean Elderly Consumers (한국 노년 소비자의 구매행동에 관한 분석)

  • Seo, Bong-Chul;Kim, Sook-Eung
    • Journal of Distribution Research
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    • v.10 no.4
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    • pp.23-39
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    • 2005
  • Recently, aging population will be coming out of the first magnitude demanders in this age. The purpose of the study is to present the basic data useful to get the public attention concerning the development of the consumer market of the elderly people by looking into the various factors which may influence the consumer. The results of the study will be very useful in establishing the relevant marketing strategies and in. providing the business opportunities for the elderly consumers in Korea. A survey was performed on actual Korean consumers aged over 55 and the results was compared with data previously reported in Korea and U.S.A.

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An Empirical Study of Comprehensive Health Screening Medical Service Quality with Kano Model and PCSI Index (Kano 모델 및 PCSI 지수를 활용한 종합건강검진 의료서비스 품질에 대한 실증적 연구)

  • PARK, Ae-Jun
    • The Journal of Industrial Distribution & Business
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    • v.10 no.7
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    • pp.71-82
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    • 2019
  • Purpose - This study aims to identify the priorities of medical service quality improvement by customer satisfaction characteristics and potential customer satisfaction improvement (PCSI) index based on the dualistic quality classification of Kano Model (1984) for Comprehensive Health Screeening Center in General Hospitals and Centers only for Comprehensive Health Screening and suggest a direction for future improvement. Research design, data, and methodology - Through advanced research on health screening medical service quality, this study set four service quality factors, including tangible, human, process and supportive factors, and 39 measurement items. Based on these items, the study used 117 questions, which consist of dualistic quality factors, customer satisfaction coefficients, positive and negative questions for PCSI index and questions for current satisfaction. 300 effective samples were collected for adults in their 20s who experienced health screening service in Seoul, Gyeonggi-do and Incheon within the past two years. Collected data were input in the quality evaluation duality table to categorize quality factors and calculate customer satisfaction coefficients by Timko(1993). The study also analyzed PCSI index in comparison with current satisfaction and identified priorities in quality improvement. Results - It was found that the most urgent factors to improve the quality in both groups were adequate waiting hours and emergency response for complications, which are process factors classified as unitary quality. It is urgently needed to improve the quality as the PCSI index was high in supportive factors (complaint response team) as attractive quality in Comprehensive Health Screening Center in General Hospitals and in process factors (prevention of infection) as unitary quality in Centers only for Comprehensive Health Screening. As the PCSI index was low in space use as a tangible factor, it was found that the current level can be maintained instead of improvement. Conclusions - To improve the health screening medical service quality, it is required to focus on process factors (adequate waiting hours, emergency response for complications, prevention of infection) and supportive factors (complaint response team) among service qualities perceived by users. It is proposed to ensure continuous efforts to manage and reinforce priorities as a direction for future improvement in health screening service.

Implementation of Companion Animal Management System using Smartphone (스마트 폰을 활용한 반려동물 관리 시스템 개발)

  • Lee, Jea-Poong;Park, Sang-Yeon;Jeong, Sam-Jin
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.15 no.3
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    • pp.51-57
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    • 2015
  • In this paper, we tried to broaden a width of practical use field for applications through combining to existing contents after constructing various contents for companion animals. For this, we designed and developed our new companion animal management system(PET-IN) by adding various contents such as information management, schedule management, health management, QR code, SNS, shopping, map service for companion animals to smartphone applications. By PET-IN accessibility and satisfactory level tests, we found out that new synergy effect have appeared through combining each contents, and connectivity is increased. So, practical use field is broaden. These tests show us that comprehensive content composition is necessary for companion animal applications, and this study can be used as important data when new companion animal application contents are constructed in the future.

Factors Influencing Intent to Revisit of Health Screening Center Visitors (건강검진센터 이용자의 재이용 의도에 미치는 영향요인)

  • Bang, Eun-Pil;Kim, Jeong-Hee
    • Journal of Digital Convergence
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    • v.18 no.1
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    • pp.147-157
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    • 2020
  • The purpose of this study was to investigate the factors influencing the intent to revisit among health screening center customers. The subjects were 195 customers of a health screening center. The intent to revisit was positively correlated with customer satisfaction and word-mouth communication. Multiple regressions showed that customer satisfaction and perceived health status explained 29% of the variance of the intent to revisit. In order to increase the intent to revisit, hospital and nursing managers should strive to improve customer satisfaction. In particular, strategies to arrange explanation of the result consultations, individual health management tailored to customers' needs, and customers-relationship management for continuing relations with the customer should be needed. In addition, it will be needed to expand the roles of nurses who are working in the health screening center from simple heath check or customer reception to active health education and continuous health screening plan after initial one.

A Study on Determinants of the Ecotourist's Satisfaction with Geumgang Birdwatching Destination (금강 철새도래지 생태관광객의 만족에 영향을 미치는 결정요인에 관한 연구)

  • Moon, Chang-Hyun
    • Korean Journal of Environment and Ecology
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    • v.23 no.5
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    • pp.460-470
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    • 2009
  • The purpose of this research is to suggest appropriate directions for the desirable ecotourist attraction management through the investigation of the tourist's satisfaction with ecotourism in case of Geumgang birdwatching destination. This research focus on the identification of the determinants of the ecotourist's satisfaction and the estimated regression model. The results of this study for the tourist's satisfaction with the ecotourism are summarized as follows. First, as a result of the factor analysis of the tourist's satisfaction variables, five factors like 'knowledge information', 'experience', 'ecological value', 'guide service', 'facilities environment' are deduced. Second, as a result of the test of significance, the difference of the satisfaction with ecotourism in aspect of the tourist's demographic characteristics like age and academic background is confirmed to be statistically significant except sex. Third, the tourist's satisfaction with ecotourism appears to be positively correlative with the tourist's overall satisfaction.

Design and Performance of Linear Clock Fair Queueing Algorithm (LCFQ ( Linear Clock Fair Queueing ) 알고리즘의 설계와 성능 분석)

  • Kim, Young-Han;Lee, Jae-Yong
    • Journal of the Korean Institute of Telematics and Electronics S
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    • v.36S no.1
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    • pp.1-8
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    • 1999
  • In order to provide appropriate Quality of Service(QoS) guarantee to each traffic flow in intergrated service networks, an efficient traffic scheduling algorithm as well as resource reservation must be adopted in host and transit routers. In this paper, a new efficient fair queueing algorithm which adopts a linearly increasing virtual time is presented. The proposed algorithm is fair and the maximum and mean delay guaranteed of each flow are less than those of the SCFQ(self clocked fair queueing) algorithm which is one of the most promising traffic scheduling algorithm, while providing low implementation complexity as the SCFQ scheme. And, it has the better isolation provided than SCFQ, which means that each flow is much less influenced by the violating traffic flows provided its allocated bandwidth gurantee. The fairness of the proposed algorithm is proved and simulation results of maximum and mean delay presented.

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A Study on the Security Management System Model for the Information Security of the Aviation infrastructure (항공기반시설의 정보보호를 위한 보안관리체계 모델에 관한 연구)

  • Jung, Chang-Hwa;Lee, Joon-Taik;Chung, Dong-Keun
    • The Journal of Society for e-Business Studies
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    • v.16 no.4
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    • pp.87-96
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    • 2011
  • The importance of the security management system for the aviation infrastructure cannot be overemphasized. What is especially important on the security management system for it is the assessment that is detaild and systematic. This article presents a framework based on a Hanulcha-type security management system model for a Information security of the Aviation infrastructure. This system checks, estimates and analyzes the goal of security with effect, especially in case of the security-accident on the aviation infrastructure because this system model gives the integrated security assessment method.

A Study on the Quality Evaluation of Mobile Puzzle Game using AHP (AHP를 이용한 모바일퍼즐게임의 게임성 평가에 관한 연구)

  • Lee, Han-ho;Jung, In-Hoo;Lee, Jong-Wouk;Lee, Min-Seop;Noh, Ghee-Young
    • Journal of Korea Game Society
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    • v.16 no.1
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    • pp.43-50
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    • 2016
  • This research tried to evaluate the competitiveness of a mobile game in the aspect of emotional value which was developed on the purpose of improving specific emotional features. An evaluation of emotional value of a game before its commercial service will provide an effective advice for its marketing and service. The target game to be evaluated on this research is a mobile puzzle game of match-3 genre. We compared the game with Candy crush saga and Poko pang, and the indicators used to evaluate emotional features were flow, challenge, and intention of use. The importance values of indicators were calculated using AHP. And the three games were evaluated by pair-wise comparison method. Finally, the importance values of each indicators were applied to the evaluated results to make overall game quality value.

Implementation of the knowledge management system to effectively utilize human and intellectual resources of the universities (대학의 인적.지적 자원의 효과적 활용을 위한 지식 관리 시스템 구현)

  • 최재원;박진규
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2002.05a
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    • pp.473-476
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    • 2002
  • In this paper by realizing the knowledge base on the web, for example, the information of the technology and human resources of the universities, which is the mecca of the knowledge management, technology information in various segment, education information, visible anti invisible knowledge information like technical advice, etc, and scholaristic knowledge like basic science technologies, economic theories which are verified by experts of the field, and pragmatic knowledge like technical patent, software, data base, also, hands on experience and knowledge like field technology, customer service, front line management. All those related information provides easy access to anyone who need of. This system is also designed for the utilization of the study, company activities, and professionals of the basic science technology which enables not only professor to exchange the research results but also, general public, companies, students can effectively share and exchange the information.

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A Study on the Shortest Path Algorithm With Direction of the Postal Route Optimization System (방향성을 고려한 우편 경로 최적화 시스템의 최단 경로 생성 알고리즘 연구)

  • Nam, Sang-U;Park, Mun-Seong
    • The Transactions of the Korea Information Processing Society
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    • v.4 no.2
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    • pp.491-498
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    • 1997
  • Geographic Infprmation System(GIS)is being apply to extended from specified ppkication to general purpose deu to the omprovement of computing power.As one part of postal Integarated Information Servies, Postalroute Optimication system(PROS) is comprsed of the composed of the shortest pathe genrator for providing fast and shortest route of postal delivery, the ischronal area generator, the boudary relacation generator, GIS engine, road map, and rdelational database , etc.This paper is related to creation algorithm of the shortest path generation (SPAWD;Shortest Path Algorithm With Direction)from PEOS model.To differ from the exsting shortest path generating methods, this paper suggests SPAWD alforithm for searching destinations of fast time between start and destination points with dirdstion.It comapares and analyzes the new algorithm with existion algorithms, and suggests directions of future studies.

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