• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.19 no.1
• /
• pp.486-496
• /
• 2018

Customer incivility is an important stress factor employees performing service tasks, and this is equally true for employees who perform civil affairs services. The purpose of this study is to investigate the negative effects of adverse customer behavior and ways to reduce it. This study adopts the Conservation of Resource (COR) theory in order to examine customer incivility. This study predicts that customer incivility will negative emotions and eventually lead to emotional exhaustion in employees. We also predict that social support (organizational support, supervisor support, coworker support) perceived by employees would moderate the relationship between customer incivility and negative emotions. This study is based on 481 questionnaires collected from public officials. The results are as follows: First, customer incivility causes negative emotions. Second, negative emotions mediate the relationship between customer incivility and emotional exhaustion. Third, the relationship between customer incivility and negative emotions showed moderating effects on the perception of organizational support which is one of three types of social support. Based on the results of this study, implications, limitations, and future direction of research are suggested.

• Proceedings of the Korea Information Processing Society Conference
• /
• 2003.05b
• /
• pp.1023-1026
• /
• 2003

가속화되는 정보기술의 발전으로 조직내의 신속하고 효율적인 연구 개발 및 행정업무 지원을 통한 경쟁력 확보가 요구된다. 효율적이고 신속한 연구업무지원을 위해서는 산재해 있는 연구관리 정보, 경영정보 등의 통합관리를 통해 지식기반의 정보인프라 구축이 필수적이다. 본 논문에서는 과학기술 지식 및 연구 개발 관련 업무활동을 지원하는 조직운영시스템 구현을 통한 실현방안을 제시하고 향후 발전방향에 대해서 논의한다.

• Management & Information Systems Review
• /
• v.31 no.4
• /
• pp.339-362
• /
• 2012

The purpose of this study is to examine the relationship between LMX, psychological empowerment and organizational commitment and the moderating effect of perceived organizational support. The research was examined using a sample of 305 employees engaged in various industries in Seoul, Gyeonggi and Gangwon provinces and the findings of these studies were as follows: To begin with, findings from the study indicate that the Leader-Member Exchange(LMX) is positively related to organizational commitment. Secondly, the Leader-Member Exchange(LMX) has been proven influential for psychological empowerment and furthermore, the results reveal that psychological empowerment(e.g. self-determination, meaning) has positive impacts on organizational commitment. Finally, it has been identified that the relationship between leader-member exchange and organizational commitment didn't prove to be moderated by perceived organizational support. The contribution and limitation of this research were discussed, and future researches were mentioned.

• Journal of Korean Society of Archives and Records Management
• /
• v.19 no.4
• /
• pp.139-173
• /
• 2019

At present, no outside organization provides systematic support for business archives, even though there are companies that operate their own. To resolve this situation, this study suggested that overseas business archives professionals organization could apply in Korea by analyzing the form of organizations and functional roles. As such, the organization of professionals in overseas business archives was analyzed through their website, literature research, and email interviews of the staff. Based on the analysis, overseas organizations of business archives professionals were established in the form of sections and independent organizations to systematically support business archives through long-term projects. Thus, this study proposed an organizational structure of professionals organizations for the development of domestic business archives and the functional role of supporting activities, educational activities, and publishing activities. In addition, the ultimate development of business archives is clearly no longer the only solution to the change in perception and strategy of individual companies' business records. Moreover, this study is significant as a starting point for discussion on the establishment of business archives professionals or organizations.

• Management & Information Systems Review
• /
• v.37 no.2
• /
• pp.235-258
• /
• 2018

This study is an empirical analysis on Moderating Effect of Government support on Relationship between Social Entrepreneurship and Organizational Performance. Previous studies have focused on case studies for specific companies and studies on Social entrepreneurship have been carried out in recent years. As the interest in social enterprises is increasing due to the problem of social polarization, it is necessary to study the causal relationship between social entrepreneurship and organizational performance deeply, and the government continues to provide government support for social enterprises. However, there is a lack of research on the effects of government support on social entrepreneurship and organizational performance. Therefore, this study analyzes the Proactiveness and Risk-taking of social entrepreneurship and examines the causal relationship between the organization's economic performance and social performance and the moderating effect of government support on the members of the social enterprise in Chungcheong area based on the previous research It is expected that the researcher will give academic and practical value to practitioners. As a result of this study, it is shown that the risk sensitivity of social entrepreneurship has a significant effect on the economic performance, and the Proactiveness of entrepreneurship and Risk-taking of social entrepreneurship all have a positive effect on the social performance, The results of the study show that government support has only a positive effect on the moderating effects of the variables of enterprising and social performance among the variables. The results of this study suggest that social entrepreneurship in social enterprises is an important factor affecting organizational performance. Therefore, if managers of social enterprises continue to educate and apply social entrepreneurship to their members, The social and economic performance of social enterprises will increase, which will help to enhance the competitiveness of enterprises. In addition, although the government has implemented various policies to support social enterprises, there is no expectation of government support for organizational performance because of the lack of support from the government after social enterprise certification. And to develop the government's fine - tuned upbringing policy that can improve organizational performance.

• 한국벤처창업학회:학술대회논문집
• /
• 2016.04a
• /
• pp.242-252
• /
• 2016

이 연구의 목적은 금융기관에서 실시하고 있는 내부마케팅 요인이 조직몰입과 고객지향성에 미치는 영향과 이들 요인들 간의 상관관계, 영향관계, 매개효과 등을 실증적으로 연구 분석하는 데 있다. 그동안 내부마케팅에 대한 연구는 여행사, 항공사, 호텔, 요식업 등 서비스산업 종업원을 대상으로 한 연구가 대부분이었으며, 금융기관에 대한 연구는 거의 미미한 편이었다. 특히 저금리시대와 인터넷전문은행의 신설 예고 등 금융환경의 급격한 변화에 따라 최근 금융기관들은 대고객 서비스 의 중요성을 인식하고 은행원에 대한 직무능력 향상과 사기진작을 위한 다양한 내부경영전략을 확대하고 있어, 이에 대한 연구는 필요하다고 판단된다. 이에 본 연구는 금융기관의 내부마케팅 요인으로 권한위임, 경영층지원, 의사소통, 팀웍역량을 주요 구성 요인으로 보고, 이들 요인들이 은행원의 조직몰입을 높이고, 나아가서는 고객지향성에 영향을 미칠 것이라는 전제로 실증분석을 하였다. 그 결과 내부마케팅 요인 중, 권한위임, 경영층지원, 팀웍역량은 조직몰입에 유의한 영향을 미치고 있으나, 의사소통은 조직몰입에 유의한 영향을 미치지 않는 것으로 나타났다. 또한 조직몰입이 고객지향성에 직접적으로 유의한 영향을 미치고 있으나, 조직몰입이 내부마케팅 요인과 고객지향성의 관계에서는 부분적인 매개효과가 있는 것으로 나타났다.

• 한국HCI학회:학술대회논문집
• /
• 2007.02a
• /
• pp.537-540
• /
• 2007

본 논문의 목적은 인간과 시스템의 상호작용에 의한 컨텐츠 생성을 가능하게 함으로써 회의공간에서의 지식창조 프로세스를 지원하는데 있다. 회의에 있어서 발표자료는 기존의 조직이 보유 하고 있는 유형 지식인 컨텐츠 리소스들에 발표자의 지식이 더해진 산물로서 기존의 조직의 지식과 회의에서 창조되는 새로운 지식 사이의 가교역할을 담당한다. 본 논문에서는 R&D 회의를 대상으로 이러한 회의에서의 새로운 지식 창조의 기반이 되는 발표자료의 작성을 지원하는 적응형 컨텐츠 생성 시스템 (Adaptive Contents Generation System)을 제안하였다. 제안 시스템을 구현하기 위하여 먼저 기존의 조직이 가지고 있는 자원인 구성원 정보, 프로젝트 및 미팅 정보, 컨텐츠 리소스들을 체계적으로 관리하기 위한 Ontology를 구축하였다. 이렇게 구축된 Ontology를 기반으로 제안 시스템은 회의, 발표자, 참가자들의 상황과 생성되는 컨텐츠의 종류에 적합한 Fragment 들을 추출하고 이들을 하나의 컨텐츠로 구조화하여 사용자에게 제공한다. 또한 사용자가 시스템으로부터 생성된 컨텐츠를 수정하고 시스템은 이를 반영할 수 있는 환경을 제공함으로써 시스템이 가지고 있는 지식에 사용자 자신의 지식을 더하여 표현할 수 있도록 하였다. 본 논문은 시스템과 인간의 협업 작업에 의한 인간 기능의 확장뿐만 아니라 조직의 지식경영 및 효율적인 컨텐츠 관리를 지원하는 데에 그 의의를 둘 수 있다.

• The Journal of the Korea Contents Association
• /
• v.18 no.3
• /
• pp.279-285
• /
• 2018

Recently, having many studies have reported that positive psychology in the workplace have a positive relation with performance, organizations have been trying to develop and main the positive psychology and emotion. The companies have started to support the systematic health promotion program which was considered the individual domains. Also, the company has emphasized the importance of leaders' health promotion behavior. Therefore, we have conducted the empirical analysis for the relationship between leaders' health promotion behavior perceived team performance. Additionally we have analyzed the moderating effect of team climate between leaders' health promotion behavior and perceived team performance. For this analysis, we have collected the 253 data from business people of IT manufacturing firm and did hierarchical regression analysis. As a result, wellness leadership showed the positive relations on perceived team performance. Team climate for the health promotion moderated between wellness leadership and perceived team performance. Finally. we have proposed the academic and practical implications in terms of business.

• The Journal of the Korea Contents Association
• /
• v.13 no.9
• /
• pp.355-368
• /
• 2013

In securities companies where corporate management performance is heavily dependent on the ability of salespeople, excellent sales-force with the ability to create high performance is very important. However, in the meantime, there was lack of studies on Private Banker's characteristics and sales behavior or sales performance. This study analyzed the effect of PB's characteristics on sales behavior in the Korean Securities Industry. The survey was conducted in March, 2013. 523 responses were used in the data analysis. As a result, PB's 4 characteristics- attitude to work, performance orientation, learning orientation, customer orientation- showed a positive impact on the sales behavior, and the organizational support showed positive moderating effect on this model. In this study, we reported that securities companies must reinforce training and self-development programs in order to improve the characteristics of the PB and to upgrade management performance. In particular, the securities has to rebuild organizational support system to improve the individual characteristics of the PB.

• Journal of Digital Convergence
• /
• v.10 no.10
• /
• pp.353-362
• /
• 2012

The purpose of this study tried to find ways to improve service quality for customers and effective program of organizational support to increase the hotel employees' job satisfaction to empirically analyze causatively impacted relationship between the perceived organizational support, job satisfaction, and service quality in the hotel industry staff recognize. Data were collected from 217 and surveyed from 1 to 30 in November 2011 in hotel. To summarize the results of the study, first, satisfaction of individual job environment, satisfaction of work environment support concerned in support for personal values both was not affected significantly. Second, support for work environment was also affecting more than support for personal worth to improve the quality of customer service and in support for the organization Third, satisfaction of the individual's work environment affected adaptability, conviction, and corporality in job satisfaction variables while support satisfaction for working conditions effected conviction and adaptability without corporality. In order to enhance adaptability to customers who employees serve, it should be created work environment to make employees feel satisfaction in individual's work environment. Therefore, hotel managers have to entertain feelings of loyalty for their hotel and make employees satisfaction with their job and their duty by enhancing support for work environment of hotel employees in order to increase business performance by improving service quality for customers.