• Title/Summary/Keyword: 정서적 자원

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The Study on the Job satisfaction and the Organizational Commitment of the Customer Interaction Center Employee (고객접점 근무자들의 직무만족과 조직몰입에 미치는 영향요인 연구)

  • Choi, Joung-Im;Jun, Soon-Young
    • Proceedings of the KAIS Fall Conference
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    • 2010.05b
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    • pp.1185-1188
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    • 2010
  • 본 연구는 최근 고객접점근무자인 콜센터 산업 근무자들은 고객과 기업의 접점에 위치하여 일대일 고객 응대가 이루어지는 곳의 중요 인적자원으로 자리 잡고 있다. 이러한 콜센터 산업은 높은 이직률로 인하여 안정적인 조직성과 달성 및 긴밀한 고객관리 관계를 어렵게 한다. 또한 콜센터를 운영하는 기업은 인적자원의 직무만족과 조직에의 몰입도를 제고함으로 조직유효성에 전략적으로 접근할 수 있다. 즉, 고객과 기업의 접점에서 기업의 연결고리 역할을 수행하고 있는 콜센터 부분 인력의 직무만족과 직무몰입 정도에 영향을 미치는 요인을 파악하여 오늘날 기업 경영 흐름에 전략적 대응을 이끌어 내고 이직률이 높고 직업만족도가 낮은 고객접점근무자들에게 화두를 제시하고 있다. 고객의 요구를 즉시 반영 할 수 있고 고객관계 관리를 위하여 고객정보 수집이 이루어지는 대고객접점위치의 콜센터 산업(부문) 여성인력들의 직무만족과 조직 몰입도에 영향을 미치는 요인을 분석하는데 그 목적을 두고 있다. 연구결과 먼저, 직무만족에 영향을 미치는 요인으로는 첫째, 동기요인 중에서 직무, 승진, 능력은 직무만족에 영향을 미치는 것으로 나타나고 동기요인 중에서 성취, 책임은 기각되었다. 둘째, 위생요인 중에서 보수, 상사는 직무만족에 영향을 미치는 것으로 결과가 나타나고 위생요인 중에서 동료는 기각되었다. 직무의 몰입에 대한 결과는 첫째, 정서적 몰입은 동기요인 중 직무와 능력요인은 정서적 몰입에 영향을 미치나 위생요인은 그렇지 않을 것으로 분석되었다. 둘째, 조직몰입에 대한 신호방향(인/아웃바운드)으로 나누어 보면 인바운드 부서에서 조직몰입에 영향을 미치는 요인은 성취와 보수이고 아웃바운드는 직무, 능력, 승진, 성취, 보수가 채택되었다.

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The relationship of nutrition of rice and positive evaluation of the rice-based meal on the physical and emotional self-diagnosis and learning efficiency of the middle and highschool students in the jeonju area (전주 지역 청소년 대상 쌀의 영양과 쌀을 기반으로 한 식사에 대한 긍정적 평가에 따른 신체·정서적 자각증상 및 학습 효능감과의 관련성)

  • Lee, Hyeon Kyeong;Lee, Young Seung;Jung, Soo Jin;Kang, Min Sook;Hwang, Yu Jin;Yoo, Sun Mi;Cha, Yeon Soo;Cho, Soo Muk
    • Journal of Nutrition and Health
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    • v.52 no.1
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    • pp.90-103
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    • 2019
  • Purpose: This study examined the relationship of the nutrition of rice and the positive evaluation of the rice-based meal with the food consumption habits, physical and emotional health status, and learning efficacy of 601 middle and high school students in Jeonju area. Methods: The participants were divided into two groups using cluster analysis in that the participants belonging to the upper groups had a center score of 46.86 (n = 348), while the people belonging to the lower group had a center score of 36.89 (n = 253). Statistical differences were tested for all the relationships between the physical and emotional health symptoms and learning efficacy between the groups at the ${\alpha}=0.05$ level. Results: Significant differences in the physical self-evaluated symptoms were observed in all five items in each cluster (p < 0.05). In the case of the emotional health status, nine out of 10 items showed significant differences between the groups. Similarly, significant differences in all five items in learning efficacy questionnaire were noted (p < 0.05). Positive attitudes of the parents toward having breakfast also showed significant differences among the groups. Conclusion: The nutrition of rice and a positive evaluation of the rice-based meals significantly affect the physical and emotional health status and learning efficacy of juveniles. These findings can be used as baseline information for promoting nutrition education, particularly rice-based breakfast.

Performance Comparison Analysis of Deep Learning-based Web Application Services on Cloud Platforms (클라우드 플랫폼에서의 딥러닝 기반 웹 어플리케이션 서비스 성능 비교 분석)

  • Kim, Ju-Chan;Bum, Junghyun;Choo, Hyun-Seung
    • Annual Conference of KIPS
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    • 2021.05a
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    • pp.224-226
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    • 2021
  • 최근 코로나바이러스감염증-19(COVID-19)가 확산됨에 따라 화상회의, 온라인 게임, 스트리밍 등과 같은 다양한 온라인 서비스들의 트래픽이 크게 증가하면서 원활한 서비스 제공을 위한 서버 자원 관리의 중요성이 강조되고 있다. 이에 따라 서버 자원을 전문적으로 관리해주는 클라우드 서비스의 수요도 증가하는 추세이다. 하지만 대다수의 국내 기업들은 성능의 불확실성, 보안, 정서적 이질감 등을 이유로 클라우드 서비스 도입에 어려움을 겪고 있다. 따라서 본 논문에서는 클라우드 서비스의 성능의 불확실성을 해소하기 위해 클라우드 시장 BIG3 기업(아마존, 마이크로소프트, 구글)의 클라우드 서비스의 성능을 비교하였다.

Evaluation and Challenges of Policy Responses to ABS (Nagoya Protocol) of Korea (우리나라 ABS(나고야의정서) 대응정책의 평가와 과제)

  • Hong, Heung-Deug;Lim, Hong-Tak;Cho, Eun Seol
    • Journal of Korea Technology Innovation Society
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    • v.16 no.2
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    • pp.506-529
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    • 2013
  • Nagoya protocol, alias ABS adopted in UN Convention on Biodiversity in 2010, has prompted governments in many countries to prepare strategic plans with regards to both the conservation of domestic bio-resources and the use of those with foreign origin. This study aims to evaluate the effectiveness of policy responses of Korean governments to ABS (Access and Benefit Sharing) and to make suggestions for a more integrative and efficient governance system for related ministries and institutions. Our analysis indicates that while most ministries have designated laws specifying various measures for the conservation of domestic bio-resources such as protected biological species or natural areas, just a couple of them have instituted measures governing the use of those resources and the benefit-sharing arising from it. We conclude that policy responses of Korean government are more focused on the conservation of bio-resources leaving the use of them ill-addressed. The study, thus, suggests that measures of 'bio-resource user country' be instituted in addition to those of 'bio-resource supplier country'. For instance, with regards to the use of bio-resources the roles and remits of related ministries had better be clarified and coordinated. The uncertainty over the explicit indication of 'place of origin' of bio-resources as a requirement of patent grant need to be cleared as well.

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Relationships on Parents' Authoritative Parenting Attitude, Adolescent's Emotional Bonding with Parents and Cellular Phone Addiction: The Mediating Effect of Impulsiveness (청소년자녀 부모의 권위주의적 양육태도, 부모와의 정서적 유대와 휴대폰 중독 - 충동성의 매개효과를 중심으로 -)

  • Kim, Min-Kyeong
    • Journal of Family Resource Management and Policy Review
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    • v.17 no.2
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    • pp.1-18
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    • 2013
  • The purpose of this study is to find the correlation between authoritative parenting attitudes, emotional bonding of adolescents with parents, impulsiveness and cellular phone addiction. The paper will also explore the mediating role of impulsiveness between adolescents' emotional bonding with parents, authoritative parenting attitudes and cellular phone addiction. The subjects were made up of 237 adolescents. The data were analyzed with frequency, ANOVA, Pearson's correlation and structural equation modeling by PASW and AMOS. The instruments used were Lee et al. (1997) Parenting Attitude, Hudson (1982) Child's Attitude Toward Parent (CATP), Lee (2001) BIS (Barnett Impulsiveness Scale) and Lee (2008) Cellular Phone Addiction. The major findings were as follows: the sex of the adolescents was significantly different with cellular phone addiction and their family economic status was significantly different with adolescents' emotional bonding with parents and cellular phone addiction. Authoritative parenting attitude was negatively correlated with adolescents' emotional bonding with parents and positively correlated with impulsiveness and cellular phone addiction. Emotional bonding of adolescents with parents was negatively correlated with impulsiveness and cellular phone addiction. Adolescents' emotional bonding with parents influenced impulsiveness and cellular phone addiction negatively, and impulsiveness mediated the effects of adolescents' emotional bonding with parents, authoritative parenting attitude and cellular phone addiction. Authoritative parenting attitude influenced adolescents' impulsiveness and cellular phone addiction positively, but impulsiveness influenced cellular phone addiction positively. In conclusion, it is important to intervene in adolescents' cellular phone addiction through special education programs and counseling to build adolescents' emotional bonding with parents and to reduce impulsiveness.

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Effects of Emotional Information on Visual Perception and Working Memory in Biological Motion (정서 정보가 생물형운동자극의 시지각 및 작업기억에 미치는 영향)

  • Lee, Hannah;Kim, Jejoong
    • Science of Emotion and Sensibility
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    • v.21 no.3
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    • pp.151-164
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    • 2018
  • The appropriate interpretation of social cues is a crucial ability for everyday life. While processing socially relevant information, beyond the low-level physical features of the stimuli to emotional information is known to influence human cognition in various stages, from early perception to later high-level cognition, such as working memory (WM). However, it remains unclear how the influence of each type of emotional information on cognitive processes changes in response to what has occurred in the processing stage. Past studies have largely adopted face stimuli to address this type of research question, but we used a unique class of socially relevant motion stimuli, called biological motion (BM), which depicts various human actions and emotions with moving dots to exhibit the effects of anger, happiness, and neutral emotion on task performance in perceptual and working memory. In this study, participants determined whether two BM stimuli, sequentially presented with a delay between them (WM task) or one immediately after the other (perceptual task), were identical. The perceptual task showed that discrimination accuracies for emotional stimuli (i.e., angry and happy) were lower than those for neutral stimuli, implying that emotional information has a negative impact on early perceptual processes. Alternatively, the results of the WM task showed that the accuracy drop as the interstimulus interval increased was actually lower in emotional BM conditions than in the neutral condition, which suggests that emotional information benefited maintenance. Moreover, anger and happiness had distinct impacts on the performance of perception and WM. Our findings have significance as we provide evidence for the interaction of type of emotion and information-processing stage.

The Effects of Priming Emotion among College Students at the Processes of Words Negativity Information (유발된 정서가 대학생의 부정적 어휘정보 처리에 미치는 효과)

  • Kim, Choong-Myung
    • Journal of Convergence for Information Technology
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    • v.10 no.10
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    • pp.318-324
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    • 2020
  • The present study was conducted to investigate the influences of emotion priming and the number of negation words on the task of sentential predicate reasoning in groups with or without anxiety symptoms. 3 types of primed emotions and 2 types of stimulus and 3 conditions of negation words were used as a within-subject variable. The subjects were instructed to make facial expressions that match the directions, and were asked to choose the correct answer from the given examples. Mixed repeated measured ANOVA analyses on reaction time first showed main effects for the variables of emotion, stimulus, number of negation words and anxiety level, and the interaction effects for the negation words x anxiety combination. These results are presumably suggested to reflect that externally intervening emotion works on language comprehension in a way that anxiety could delay task processing speed regardless of the emotion and stimulus type, meanwhile the number of negation words can slower language processing only in a anxiety group. Implications and limitations were discussed for the future work.

A Study on Ensuring Biosafety of Biotechnology Product under Debate about Trade and the Environment (DDA 무역-환경 논의와 생명공학제품의 안전성 확보)

  • Sung, Bong-Suk;Yoon, Ki-Kwan
    • Environmental and Resource Economics Review
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    • v.13 no.3
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    • pp.519-547
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    • 2004
  • This paper analyze problems about scope of specific trade obligations(STOs), principle of dispute settlement procedure, and non-parties in context of the Cartagena Protocol on Biosafety(POB), which based on sub-paragraph 31(i) of DDA WTO Ministrial Declaration. The implications based on result of this study are as follows. First, to accept the wider scope of STOs under POB in Korea, importing country, won't be harmful to LMOs and Bioindustry. Instead, it will ensure a high level of biosafety concerning the import of LMOs. Exporters can take different kinds of trade measures to countervail adverse effect on the export of LMOs in this case. Therefore importer will endure the aftereffect. However, if korea were in exporter's place, to accept the wider scope STOs under POB will not have a good influence on the export of LMOs. Korea, therefore, should devise scheme for responding to debate about the STOs in MEAs, which have to be based on cost-benefit analysis and scenarios taking into account of speed and level in biotechology progress, status and trend of LMOs R&D and production, and condition of other industries. Second, it is not easy to agree with applying to what's rule between the POB and WTO for settlement dispute. Because there is the incompatibility between the POB characterized according to social rationality and WTO's rules for safety and environmental protection characterized according to scientific rationality. This issue have to be discussed for long period due to gap like that. Accordingly Korea, one of major LMOs importing countries, should suggest continuously that the effort is needed to ensure an adequate level of protection in transboundary movements of LMOs and scientific, environmental and socio-economic study. Third, in case of dispute between party and non-party of the POB, the duties under the WTO of non-party of the POB(if WTO member country) is valid. The country, therefore, will try to settle dispute based on WTO's rules. However, international society have to ensure for sound and safe use of LMOs in the field of transboundary movements. Accordingly Korea should devise scheme for preventing the possibility of dispute between party and non-party of the POB(if WTO member country), which is supported by policy options under the POB.

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A Meta-analysis of Variables related to Work-family Conflict and Work-family Enhancement: Focused on Social Support (일-가정 갈등 및 일-가정 향상 관련 변인 메타분석: 사회적 지지를 중심으로)

  • Yoon, Minjee;Yoon, Sooran;Kong, Hyunjung
    • Korean Journal of Culture and Social Issue
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    • v.27 no.1
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    • pp.113-138
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    • 2021
  • In this study, a meta-analysis was conducted on a total of 34 studies (14 academic papers, 20 dissertations in academic journals) conducted in Korea from 2000 to 2020 in order to understand the relationship between work-family conflict, work-family enhancement and social support. (N=17,530). Work-family conflict and work-family enhancement were used for analysis by dividing the direction into the case where the direction was not distinguished, the direction from work to home, and from home to work. The social support was divided into family, spouse, organization, supervisor, coworker, and not classified according to support resource, and a subgroup analysis was conducted. Depending on the type of support, a subgroup analysis was conducted by dividing into emotional, instrumental, informational, and appraisal support. As a result of the analysis, both support resources and types showed a significant relationship with work-family conflict and work-family enhancement. It was confirmed that the most significant relationship was changed according to each sub-factor and the direction of conflict and enhancement. Based on the above research results, the implications and limitations of this study were presented and directions for future research were suggested.

Understanding the Access and Benefit-Sharing of Genetic Resources for Environmental Ecology Researchers (나고야의정서 이행에 따른 ABS 체계의 이해와 환경생태분야 연구자의 대응방안)

  • Lee, Jonghyun;An, Minho;Chang, YounHyo
    • Korean Journal of Environment and Ecology
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    • v.35 no.4
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    • pp.336-346
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    • 2021
  • The enforcement of the Nagoya Protocol, which regulates the acquisition and use of genetic sources, an essential material for biotechnology R&D, has imposed a burden for additional documentation works to researchers. In the past, countries regarded genetic resources as a common human heritage and thus allowed researchers to use them freely. However, they can no longer afford the luxury of such freedom now since many countries are introducing new laws and regulations on the acquisition and use of the resources as the Nagoya Protocol recognizes the exclusive ownership of genetic resources. Therefore, Korea, which is highly dependent on foreign genetic resources, needs a more systematic response. This paper aims to review the key contents of the Nagoya Protocol to raise awareness among domestic and foreign genetic resource users, including researchers of environment and ecology and present the overall structure, and flow of acquisition, access, and benefit sharing (ABS) for the use of foreign genetic resources to help them respond appropriately to the new landscape. The researchers' efforts and support at the national level are necessary at the same time to appropriately respond to the Nagoya Protocol. First, the researchers must understand the overall framework and the specific response in each stage under the Nagoya Protocol scheme. It is necessary to respond to the ABS procedure of the resource provider country from accessing genetic resources to sharing benefits resulting from it. In that regard, the Nagoya Protocol has imposed more restrictions on research activities and raised the burden outside of research. The current trend of recognizing the country's sovereign rights over genetic resources is likely to continue and widespread worldwide as resource-rich countries are expected to continue protecting their resources. Therefore, our study will help environmental ecology researchers understand ABS and conduct research under the Nagoya Protocol and legal obligations of resource provider countries step by step, from access to benefit sharing.