• Journal of the Korean Society for information Management
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• v.17 no.4
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• pp.171-186
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• 2000

The slody examined whethcr academe libraries deliver web~hased electronic relerencc services lo remole users. Amo~~g 178 acadclnlc lihraies. only 25.5% prolide reference services of inlroducing eleclronic reference materials and 20.8% o f h electron~c rdel-coce mquq rcwices. However, the use oi electronic access to reference inquuy was weak. One acarlcmic llbrarr reccived on avn-agc 3.2 queslions pcr monlh ovw elecmnic reference inquiries Irom remo~e users. Among the 1,128 questions i-cccived eleclroo~ci~lly, oldy 19.8% were reyardcd as real rekrencc queslmns.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.14 no.2
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• pp.159-178
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• 2003

Electronic reference service was defined as reference service designed for remote users and identified by a specific link from a library' website. This study examined whether academic libraries deliver web-based electronic reference services to remote users. Particularly, four types of electronic bulletin board services, free bulletin board, FAQ, Q＆A and reference question-response service were measured in terms of 8 types of questions and 12 contents of questions. The result showed that there was few differences among 4 services. Guidelines for effective use of electronic bulletin board services in academic libraries were suggested: standardization of service names, easy access to menu services, definition of each menu, search function for contents and standard web forms.

• Journal of the Korean Society for information Management
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• v.30 no.4
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• pp.175-193
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• 2013

This study aims to investigate the current state of digital reference services using electronic bulletin boards in Korean academic libraries and to suggest improvements. Through the examination of 205 academic library websites, 56 libraries were identified to use electronic bulletin for digital references. The digital reference service questions and responses from four libraries were further analyzed: the types of reference question, the structure and accuracy of answers, and digital reference completion time. The implications of this study for future research and practice lie in its provision of a systematic way to design practical guidelines for virtual reference services.

• Proceedings of the Korean Society for Information Management Conference
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• 1996.08a
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• pp.93-96
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• 1996

디지탈도서관은 전세계적인 도서관 및 상업적 정보에 대한 접근과 이들 정보의 전달을 제공해 주는 전자 네트워크를 통해 도서관의 자료 및 정보 서비스 그리고 다른 정보원에 대한 원격 접근의 개념으로 앞으로 다가올 미래의 도서관의 모습이 될 것이다. 본 연구는 디지탈 도서관의 출현으로 인해 전통적인 참고서비스에 대한 역할 변화가 있을 것으로 보고 이에 대한 대안으로서 전자참고서비스를 논하고자 한 것이다.

• Journal of the Korean Society for information Management
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• v.16 no.3
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• pp.31-48
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• 1999

This study examines the access points for electronic reference service system displayed on the home pages of academic libraries. Library home pages of national/public and private universities were examined, and these were classified into three groups according to the methods of displaying access points on the homepages. The advantages and disadvantages of each group were discussed and some suggestions were made for the user-friendliness and accessibility for the electronic reference service.

• Journal of the Korean Society for information Management
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• v.19 no.4
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• pp.214-231
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• 2002

This paper describes recent developments and trends of digital reference services. A brief overview of selected research on issues surrounding digital reference service is provided. It also discusses how technological developments in libraries have led to the emergence of new service paradigms. This paper briefly reviews reference and information services provided by libraries, those from publishers, those provided by experts, and those where users need to conduct a search and find information through the web. The current trend shows that the cooperative model is increasingly popular. Some projects on collaborative digital reference services(CDRS) are introduced. Librarians will need to continue analyzing the need for cooperative work in the reference service in a digital environment.

• Journal of Information Management
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• v.28 no.3
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• pp.21-45
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• 1997

The objective of this study is to build up an electronic reference service system specifically in the field of nuclear. Comparing with a library service system, this on has some advantages in that users can obtain information services through the network without spending much time and labor in visiting the library in person. A questionnaire was inquired for 300 researchers to get useful information for the building of the system. This system was proved to be useful by users.

• Journal of Korean Electronics
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• v.13 no.10
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• pp.7-17
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• 1993

편집자주 : 본고는 지난 '93. 4.15~7. 30(105일간)까지 본회와 한국 S/W산업협회, 정보처리산업진흥회 공동주관으로 국내기업 249개사 대상으로 설문조사한 결과이며 우리나라 컴퓨터 H/W, S/W, 정보처리서비스, 정보제공서비스 등 정보산업 관련기업의 생산, 인력, 투자 등 기업의 실태를 조사분석한 것이다. 이에 본고를 (1), (2)회로 나누어 연재하오니 참고하기 바란다.

• Proceedings of the Korean Society for Information Management Conference
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• 2004.08a
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• pp.141-145
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• 2004

Help-Desk 서비스는 도서관 현장에서 사서가 이용자와 직접 대면하는 서비스로 이용자가 도서관을 이용할 때 일어나는 커뮤니케이션이다. 이는 최초의 지식관리활동이다. 이용자의 요구에 따라다양하게 제공되고 발생되는 Help-Desk 서비스는 이용자 질문-해답서비스, 이용자 교육서비스, 참고정보서비스, 전자우편서비스, 전자게시판, 개인정보관리, SDI, 공개자료, 교수연구지원서비스 등이다. 이 연구는 국내 대학도서관의 Help-Desk 서비스 실태를 조사·분석하여 사서와 이용자 사의의 바람직한 지식관리유형으로서 Help-Desk 지식관리를 제시하고자한다.

• Electronics and Telecommunications Trends
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• v.11 no.1 s.39
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• pp.65-83
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• 1996

지능망의 진화와 관련하여 다양한 서비스의 개발이 요구되고 있으며, 이와 관련하여 새로운 서비스의 추가, 변경 및 삭제가 용이한 플랫폼의 개발이 요구되고 있다. 본 논문은 이러한 플랫폼이 지원해야 하는 기능에 있어서 플랫폼 고유의 기능과 서비스 관리를 지원하기 위한 사용자 인터페이스 기능 및 서비스 초기도입, 서비스 변경, 서비스 삭제를 포함하는 서비스 관리에 대한 기능을 분석하였다. 본 논문은 향후 개발 또는 도입될 지능망 플랫폼의 요구기능을 분석하는 참고자료로 활용될 수 있다.