Journal of the Korean Society for information Management (정보관리학회지)

Korean Society for Information Management (한국정보관리학회)
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A Study on Web-based Electronic Reference Services of Academic Libraries

대학도서관의 웹기반 전자참고정보 서비스에 관한 연구

  • 유재옥 (덕성여자대학교 문헌정보학과)
  • Published : 2000.12.01
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Abstract

The slody examined whethcr academe libraries deliver web~hased electronic relerencc services lo remole users. Amo~~g 178 acadclnlc lihraies. only 25.5% prolide reference services of inlroducing eleclronic reference materials and 20.8% o f h electron~c rdel-coce mquq rcwices. However, the use oi electronic access to reference inquuy was weak. One acarlcmic llbrarr reccived on avn-agc 3.2 queslions pcr monlh ovw elecmnic reference inquiries Irom remo~e users. Among the 1,128 questions i-cccived eleclroo~ci~lly, oldy 19.8% were reyardcd as real rekrencc queslmns.

도서관서비스를 웹정보로 제공하는 국내 대학도서관 총178곳을 대상으로 전자 참고정보원 안내서비스와 전자 참고질의서비스 제공실태를 조사하였다. 국내 대학도서관의 25.8%만이 전자참고정보원 안내서비스를 불과 20.8%만이 전자 참고질의서비스를 제공하고 있어 대학도서관의 전자 참고정보서비스 사업은 그리 활발하지 않은 것으로 파악되었다. 또한 대학도서관은 한 달 평균 3.2건의 질문을 접수하는 것으로 조사되어 이용자의 전자 참고질의서비스 사용은 극히 저조하였다. 전자 참고질의서비스를 통한 접수한 총1,128개 질문중 19.8%만이 순수한 참고질문에 해당하는 것으로 나타났다.

Keywords

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