• Journal of the Korean Society for information Management
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• v.18 no.2
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• pp.125-142
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• 2001

This study attempts to identify users' potential information needs in a medium-sized academic library by analyzing reference questions raised by library users for 64 days from October 10th to December 13th, 2000. A total of 474 reference questions were analysed of which only 10.1% were pure reference questions that dealt with the professional knowledge of reference librarians. 71.0% had nothing to do with professional knowledge, being directional(29.3%), mechanic(23.8%), and library policy related(l7.9%). Improvements in sign system and guiding materials in the library should be made to deliver reference services of good quality to academic library users.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.4
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• pp.51-65
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• 2009

This study attempted to investigate users' information needs in an educational research library, which delivers web-based digital reference services to library users, by analyzing reference questions asked by remote users. A total of 242 questions from two electronic bulletin boards was examined in terms of 6 types of questions asked and 23 subareas of education. The study found that 56.1% of reference questions on the library bulletin board were pure reference questions in curriculum, textbooks and teaching & instruction. Suggestions for effective use of digital reference services were made: easy access to menu services, use of web forms, development of digital reference systems providing search functions and response functions.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.32 no.2
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• pp.101-123
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• 2021

This study analyses the questions and answers contained in the Knowledge Information Database of the collaborative digital reference service, 'Ask a librarian'. And based on the results of status of user requests, this study draws information usage behavior in the early stages of the service was derived. 1,124 Knowledge Information Database items out of 3,506 cases was analyzed by nine criterion. ① Number of questions and whether to be reference questions, ② Subject and keywords of the question, ③ Purpose of the question, ④ Type of question, ⑤ User's information request, ⑥ Information source and reference services provided by the librarian, ⑦ Number of days to answer, ⑧ Level of the participating library, ⑨ Question type by topic. As a results of analysis, first, users asked for reference questions from various topics as needed, rather than one from a similar topic at a time, but more than half of the total pure reference questions were from the field of library information science. Second, about 71.35% of users were using the 'Ask a librarian' service to recommend a list of information resources related to a particular topic or research problem, and there were also questions that required consultation on the reading situation. Third, the most preferred sources of information for users were bibliography, and in the case of online information sources, users did not relatively prefer them. Fourth, the number of days required to answer was able to confirm significant differences depending on the type of question and the level of the participating library. Fifth, 31.33% of the purpose of the general field question showed that were self-generated.

• Journal of the Korean Society for information Management
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• v.17 no.4
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• pp.171-186
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• 2000

The slody examined whethcr academe libraries deliver web~hased electronic relerencc services lo remole users. Amo~~g 178 acadclnlc lihraies. only 25.5% prolide reference services of inlroducing eleclronic reference materials and 20.8% o f h electron~c rdel-coce mquq rcwices. However, the use oi electronic access to reference inquuy was weak. One acarlcmic llbrarr reccived on avn-agc 3.2 queslions pcr monlh ovw elecmnic reference inquiries Irom remo~e users. Among the 1,128 questions i-cccived eleclroo~ci~lly, oldy 19.8% were reyardcd as real rekrencc queslmns.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.14 no.2
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• pp.159-178
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• 2003

Electronic reference service was defined as reference service designed for remote users and identified by a specific link from a library' website. This study examined whether academic libraries deliver web-based electronic reference services to remote users. Particularly, four types of electronic bulletin board services, free bulletin board, FAQ, Q＆A and reference question-response service were measured in terms of 8 types of questions and 12 contents of questions. The result showed that there was few differences among 4 services. Guidelines for effective use of electronic bulletin board services in academic libraries were suggested: standardization of service names, easy access to menu services, definition of each menu, search function for contents and standard web forms.

• Journal of Korean Library and Information Science Society
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• v.37 no.3
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• pp.173-191
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• 2006

Examinations and analysis were done to understand the digital reference services of the Teaching & Learning Aid Centers under 16 metropolitan city and provincial offices of education. The data used were collected from July 3. 2006 to July 15. 2006 by the direct contacts on their main homepages and recording the question and answer transcripts. It was proven that 13 of the 16 Teaching & Learning Aid Centers have done the reference services. In this study, several characteristics-whether the digital reference service was done or not, interface access level, its title, its communication tool, reference question number, reference question style, answer rate, etc-were analyzed. Tips for the future development were provided on the basis of the inadequacies and other findings revealed through this study.

• Journal of the Korean Society for information Management
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• v.31 no.4
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• pp.7-28
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• 2014

This study analyses the questions addressed to the collaborative digital reference service run by the National Library of Korea. The data consist of 661 question entries to the 'Ask a Librarian' service during first 6 months in 2014. Each entry includes average 1.17 questions, and 77.82% of the total questions are real reference in nature. Questions are analyzed by classification division, context of the questioner, desired end product, activities of librarians, and the resources used to respond them. Each category is subdivided and analyzed in detail. Results revealed interesting findings and problems, and suggestions for further endeavor are provided.

• Journal of the Korean Society for information Management
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• v.20 no.4 s.50
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• pp.49-66
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• 2003

To understand current state of the digital reference services in Korean academic libraries. a comprehensive examination and analysis was performed. Data was collected from July 8, 2003 to July 22, 2003, through direct site examination and recording the question and answer transcripts. The analysis focused on the provision characteristics and use of the digital reference services. Results revealed interesting findings and related problems. Suggestions for future development are provided.

• Journal of the Korean Society for Library and Information Science
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• v.49 no.4
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• pp.401-417
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• 2015

Question taxonomy is one of main approaches to understand the questioner's information need so that we can assign relevant answerers to the question submitted by the user. The goal of this study is to investigate question taxonomy of question and answering services, which are available online and in libraries and understand the characteristics of question answering services by type. In order to achieve the goal, this study examines the types of questions appeared in literature, specifically focusing on social reference, question answering systems, and reference services, and then provides a summary of question taxonomy found in question answering services.

• Journal of the Korean Society for information Management
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• v.6 no.1
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• pp.71-92
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• 1989

The spectrum of values stretches from intrinsic value to practical value, consisting of exchange value anduse value. Because of its own nature and perspective in assessing information, there are some problems ofassessing its value. As a framework of assessing value of lnformation, Taylor developed the value-addedmodel of information. Although the model has sl~ortcomings which do not apply measures and scales tomformation value, it can be a framework in assessing the value of mformation.