• Journal of Information Management
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• v.42 no.4
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• pp.23-37
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• 2011

This study has surveyed the professors and graduate students of school of medicine at K university, to analyze the medical library users' service quality perceptions on electronic journals and their effects on the customer satisfaction. Two groups of faculty members and graduate students has statistically significant different perceptions on the service quality of electronic journals. Among four sub-dimensions of service quality, there are no statistically significant differences in the perceptions between two groups in convenience of use, accessability, and content resources, but there is significant differences in supportiveness between two groups. In the perceptions on the satisfaction and value, faculty group has significantly higher perceptions on both of them. The most influential dimension of the service quality of the electronic journal for the perception on the satisfaction is supportiveness followed by convenience of use and content resources. Moderating effect of value on service quality, its sub-dimensions, and satisfaction is not proved statistically.

• Journal of the Korean Society for information Management
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• v.23 no.4 s.62
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• pp.129-146
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• 2006

This study analyzed the user behaviors of the electronic journal users and the influences of service quality of electronic journals on the customer satisfactions, customer loyalty, and frequency of visit to the library building. Approximately 60 percent of users prefer e-journal to printed formats. Service quality of electronic journal was measured by four dimensions: reliability of service, convenience of service, public relations, and user instructions.100 faculty members and 267 graduate school students were surveyed using questionnaires. It was concluded that each dimensions of service quality positively influenced on the customer satisfactions, and customer satisfaction positively influenced on loyalty, and negatively on frequency of visit to the library building.

• The Journal of the Korea Contents Association
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• v.12 no.7
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• pp.1-10
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• 2012

Today, As the internet and electronic publishing technology was powerful and there are many benefits to using various academic information which has an electronic document of high quality. Many researchers had much required to see a full-text of electronic document. There was an requirement of digital achieving activities between countries for each other electronic document in order to safely preserve and services. In this paper, we have implemented an electronic document local-hosting system to provide free service to KESLI member institutions and provide pay-per-view service to individual users and small/medium size companies who are not member of KESLI and builded national long-term preservation system of electronic information resources.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.23 no.2
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• pp.187-207
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• 2012

The purpose of this study is to examine the usage and user behaviors of undergraduate students and to suggest the ways to promote the usage of e-journals. The methods used in this study are survey questionaires and interviews who are taking a general education course or Library and Information Science courses offered in D University. The study collected the data regarding usage, user behaviors, service quality, user instructions and advertisement of e-journals. In addition, the study analyzed the library website and interviewed librarians. Based on the findings, the study suggested the ways to improve the level of e-journal usage.

• Journal of Information Management
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• v.35 no.4
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• pp.35-56
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• 2004

As the more web contents are available through the internet, relative importance of electronic resources in the library collection has gradually increased. While several measurement criteria are used for the effective collection development, the usage statistics is generally accepted as the key factor to assess the retention and cancellation of electronic resources. In this paper it was examined the roles and problems inherent in the electronic journals usage statistics, and then the quality of electronic journal usage reporting services provided by several publishers were evaluated, following the ICOLC and COUNTER guidelines. To apply the usage statistics of electronic journal on the library collection development, it is necessary that libraries, related association and publishers accomplish more consistent and practical usage statistics components. And it is recommended that publisher and aggregator accommodate the guideline for electronic journal usage report.

• Proceedings of the Korea Contents Association Conference
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• 2019.05a
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• pp.409-410
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• 2019

점진적 빅데이터 학습 기반의 전자저널 구독가치 큐레이션 서비스는 대용량의 학술정보 처리환경을 하드웨어 기반에서 소프트웨어 기반으로 데이터를 학습함에 있어 학습 소요시간 및 메모리 부족 문제 등을 해결하기 위해 널리 사용하는 자질축소 기법에 의존하지 않고 대량의 데이터를 자유롭게 학습하고 증분 데이터 변경요소만을 추가 반영할 수 있는 범용적이고 일반적인 분류기의 구조설계 방법이다. 학술정보의 논문요약과 참고문헌의 데이터 수집 정제 분류 저장 분석을 통해 활용할 수 있는 지표를 생성하여 도서관 학교 공공기관 연구기관 등에 제공하여 기관에서 구독하고 있는 학술지가 연구에 얼마나 활용되고 있는지를 판단하는 정보 가용성을 활용한 양질의 정보원을 확보하여 불필요한 저널 구독을 중단하고 연구자가 요구하는 품질 좋은 학술정보를 제공할 수 있는 서비스로 일반적인 학술문헌 이용도 평가방법과 달리 구독 가치에 대한 지표를 제공하는 큐레이팅 방법이다.

• Proceedings of the Korean Society for Information Management Conference
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• 2005.08a
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• pp.165-172
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• 2005

정보통신기술의 발달에 따라 대학도서관에 있어서 중요한 학술정보원의 하나인 해외학술지의 경우 전자저널 및 Web DB로의 매체변환이 급속히 확장되고 있으며 제공정보 또한 갈수록 증가하고 있다. 본 연구는 대학도서관에 있어서 전자저널 서비스 품질차원에 따른 만족정도를 조사하고, 만족이 전자저널을 다시 사용하고자 하는 재이용의도에 미치는 영향을 파악하고자 한다. 연구를 위해 K대학 교수 및 일반대학원석 ${\cdot}$ 박사과정 재학생을 대상으로 조사하였다.

• Proceedings of the Korea Contents Association Conference
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• 2010.05a
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• pp.563-565
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• 2010

정보 접근의 편리성과 신속성, 검색의 용이성, 원문제공의 즉시성이라는 장점 때문에 이용자들은 전자저널을 통하여 정보를 얻으려는 경향이 강해지고 있다. K기관에서는 이러한 이용자들의 요구를 만족시키는 정보를 제공하기 위해 평가를 거쳐 전자저널 패키지를 선정하여 구독하고 있다. 본 논문은 고품질 서비스를 이용자들에게 제공하기 위하여 이용자들이 전자저널 재구독 요구를 할 때 영향을 주는 객관적이거나 주관적인 요소들이 있는지 연구하였다. 가설을 수립한 후 가설의 검증을 위하여 종속변수인 이용자들의 구독갱신 요구가 독립변수인 전자저널의 수록 종수, SCIE 등재저널 비율 등의 객관적인 요소 또는 이용자설문조사를 통하여 파악된 이용빈도, 이용의 편리성 등의 주관적인 요소와 상관관계가 있는지 여부를 분석하여 보았다. 분석결과 객관적인 요소들은 재구독 요구와 상관관계가 없었다. 주관적인 요소 중에서도 이용의 편리성은 상관관계가 없었고 이용빈도만이 재구독 요구와 유의한 상관관계를 보였다. 즉 설문조사에서 이용자들이 이용빈도가 높다고 표시한 전자저널 패키지에 대하여 재구독 요구가 많았다.

• Journal of Korean Library and Information Science Society
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• v.54 no.1
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• pp.115-142
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• 2023

The purpose of this study is to classify the quality attributes of service quality for the elderly in public libraries, derive satisfaction coefficients and dissatisfaction coefficients, and present the priority improvement of service quality. To this end, a survey was organized with 22 questions from LibQUAL+ for elderly users who use library in uiseong-gun, gyeongsangbuk-do. Quality factors for service were classified into three areas of LibQUAL+ based on the kano model, and the satisfaction index and dissatisfaction index felt by users for each service quality were calculated through timko's customer satisfaction coefficient. Based on this, a Potential Customer Satisfaction Improvement index (PCSI index) was obtained to determine how much user satisfaction can be improved when actual requirements are met. As a result of classification of quality attributes of service quality, it was classified into 9 attractive quality, 7 one-dimensional quality, 1 indifference quality, and 5 must-be quality. In the improvement ranking for service, the first place was 'making electronic resources accessible from my home or office', the second place was 'print and/or electronic journal collections I require for my work' and the third place was 'a library web site enabling me to locate information on my'. It is expected that the study results can be used to present quality factors that should be managed and improved first when providing services for the elderly.

• Journal of the Korean Society for Library and Information Science
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• v.38 no.2
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• pp.161-187
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• 2004

This study concerns DB quality of the Web databases which has been produced in medical science. For the quality evaluation of Embase and PubMed, 10 evaluating criteria were developed on the basis of literature review. The evaluation result showed that PubMed has superiority to the currentness, accuracy, completness, consistency, ease of use, customer support, searchability, cost, and network ＆ H/W on DB, but Embase has only superiority to the coverage. It is needed for purchasing, user training, and library service based on the above evaluation result.