• Journal of Korea Society of Industrial Information Systems
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• v.12 no.5
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• pp.47-53
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• 2007

On account of supporting the full spectrum of content types in enterprises, customers recognize the problems of the conventional way, that is, point solutions for content management. And then they increase the requirement for ECM (Enterprise Content Management) solutions. In this paper, we survey the spectrum of enterprise content, the components, core value, the market landscape, and application cases of ECM, in order to suggesting the prospective customers the approach for enterprise-wide content management.

• Journal of the Korea Convergence Society
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• v.9 no.10
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• pp.303-313
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• 2018

In order to provide quality services across international airports, airline personnel must rapidly and effectively develop and share knowledge. Combining components of adaptive structuration theory (AST) and media synchronicity theory (MST), a research framework was developed to convey three distinct stages of knowledge sharing. We use the grounded theory research method for the qualitative data collected from audio transcripts of employees learning how to use and work with company issued smartphones with push-to-talk functionalities. Data was collected from 33 operations personnel. The results of the content analysis are recorded for the elements of each of the three concepts of our research framework. During the social interaction stage, the content of the audio conversations shifts mainly from conflict management to task management; for media synchronicity, from quality to quantity; for productive outcomes, from efficiency to commitment. New insights are uncovered from our analysis of data from the field as users advance from learning how to use the mobile devices, to using the devices for managing knowledge for their work in the airline industry.