• Title/Summary/Keyword: 자율지향성

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Impact of the Customer Orientation and Job Satisfaction as a Result of the Consultant's Emotional Exhaustion at the Call Center (콜센터 상담원의 감정소진이 고객지향성 및 직무만족에 미치는 영향)

  • Cho, Sang-Eun;Yang, Hae-Sool
    • The Journal of the Korea Contents Association
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    • v.10 no.6
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    • pp.386-403
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    • 2010
  • This research studied the impact of the customer orientation and job satisfaction by lowering the desire of the kind for customers and the desire for fulfillment as a result of emotional exhaustion of the consultant who performs emotion labor at the call center. This research sets study model and hypothesis to verify that call center consultant's emotional exhaustion how to effect customer orientation and job satisfaction. We took questionnaires from 157 call center(financial institutes) consultant's in Seoul for the verification of the hypothesis. I show that the consultant's emotional exhaustion had negatively affected the customer orientation and job satisfaction. In this paper proposed the importance that the experience of the consultant's emotional exhaustion who is the main agent of the performance should be minimized by removing ad improving the factors to lower emotion exhaustion through lowering time pressure in the work performance reduce the consultant's emotional exhaustion, granting work autonomy and authority, and active support of relevant departments and the ongoing communication between the managers and consultant This study makes a significant meaning in that it proposed the consultant's emotional exhaustion was negative factor on the customer orientation and job satisfaction factor in operating call center worker.

Impacts of Career Education by Vocational Cards for School Children on the Career Development of the male and female in Elementary School (초등학생용 직업카드를 활용한 진로교육이 남.여 초등학생의 진로발달에 미치는 영향)

  • Kim, Ji Young;Suh, Young Sook
    • Korean Journal of Childcare and Education
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    • v.6 no.1
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    • pp.115-135
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    • 2010
  • The purpose of this study was to examine the effects of career education utilizing vocational cards for school children on the career development of the male and female in elementary school who were in the career awareness stage, which was the rudimentary career development stage. The subjects in this study were 32(15 boys and 17 girls) students in one of seven fifth-grade classes in 'Angolpo' elementary school located in the city of J, South Gyeong-sang Province. Career education was provided to them by employing vocational cards for school children in six sessions for three weeks, twice a week, 40 to 45 minutes each. The major findings of the study were as follows; (l)the career education that utilized vocational cards for school children had a positive effect on developing the career development of the elementary schoolers. (2)the career education that utilized vocational cards for school children had a positive effect on developing the career development of the elementary school boys. (3)the career education that utilized vocational cards for school children had a positive effect on developing the career development of the elementary school girls. The above-mentioned findings illustrated that the career education utilizing vocational cards for school children was effective at stepping up the career development of the male and female in elementary school.

The Relationship between Entrepreneurship, Strategic Orientation, and Socio-Economic Values: Focusing on Companies Certified as Sixth Industrialization Enterprises (기업가정신, 전략적지향성과 경제적·사회적 가치 간 관계연구: 6차산업화 인증기업을 중심으로)

  • Bian, Jhi Yue;Lee, Sang Kon;Kang, Soon Been
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.13 no.5
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    • pp.1-16
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    • 2018
  • The Ministry of Agriculture, Forestry and Fisheries prepared the sixth industrialization certification system to increase the added value in the agricultural sector, but it is a bit hard to judge that the system has been in the stage of creating sufficient added value. In particular, because of the Fourth Industrial Revolution, there is a significant change in all industry sectors, including innovation in technology, and the change of perception among the society members is being rapidly changed toward the corporate sector's social role. Thus, we surveyed companies that received the sixth industrialization enterprise certificate to address this phenomenon and find clues on how to be competitive. We selected 800 companies certified by the Ministry of Agriculture, Forestry and Fisheries as sixth industrialization enterprises as our study samples. Among them, we subjected 275 respondents to a final analysis upon eliminating incomplete responses. The result of the study revealed that entrepreneurship, including autonomy that reflects the characteristics of the certified companies, had a significant positive impact on economic value. Moreover, with the size of the companies certified as the sixth industrialization enterprise and the industry trend toward the innovative Fourth Industrial Revolution considered, the strategic orientation including the customer orientation to intensively focus on customer needs and the technology orientation to accept technology as a competitive sector even in the agricultural industry was found to have a significant positive effect on economic value. Strategic orientation demonstrated a significant positive effect on social value. Entrepreneurship demonstrated a significant positive effect on economic values but did not significantly affect the social value. Lastly, while strategic orientation has demonstrated that no mediation effect resulted due to a high direct effect between entrepreneurship and economic value, a complete mediation effect occurred between entrepreneurship and social value. Based on this study, if the companies that received the sixth industrialization enterprise certificate are equipped with not only entrepreneurship but also strategic orientation for customer-oriented thinking and response to technological changes, they can become an influential element in creating not only economic value but also social value, which is emphasized as an element of sustainability.

The Effects of Individual Career Orientation and Preparation of Old Age on the entrepreneurial Intention: Focused on the Effects of Moderating Role of Social Networks (경력지향성과 노후준비도가 창업의지에 미치는 영향: 사회적 네트워크의 조절효과를 중심으로)

  • Kim, Eun Kyoung;Kim, Jong Geun
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.10 no.6
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    • pp.27-36
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    • 2015
  • The purpose of this study was to investigate the influence relationships among individual career orientation, preparation of old age, social networks, and the entrepreneurial intention of the potential entrepreneurs. 408 numbers of structured questionnaire were collected from the potential entrepreneurs who live in Seoul through the online Google survey method and offline face to face method. And the collected data was analyzed on frequency analysis, validity analysis, t-test, ANOVA, and regression analysis etc. using the SPSS WIN 21.0 program. The results are as follows. Firstly, innovation, entrepreneurial creativity, and autonomy orientation affect on entrepreneurial intention positively(+), but security orientation has a negative(-) effect on entrepreneurial intention in the influence relationships between individual career orientation and entrepreneurial intention. Secondly, economical and emotional preparation have positive(+) influences on entrepreneurial intention in the influence relationships between individual career orientation and entrepreneurial intention. Thirdly, the sub-variables of social networks, that is, assist and role models exert a positive(+) influence on entrepreneurial intention in the influence relationships between social networks and entrepreneurial intention. Fourthly, social networks plays a moderating role only on the relationship between security orientation and entrepreneurial intention in the analysis about the moderating effects of social networks on the influence relationships among individual career orientation, preparation of old age, and entrepreneurial intention. Fifth, a social network of relationships to help prepare the old establishment has been found to help regulate effective analysis of whether or not the results of adjustment.

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Effects of Empowerment of Social Service Workers on Service Orientation: Focusing on the Mediating Effect of Job-esteem Attitude (사회서비스 종사자의 임파워먼트가 서비스지향성에 미치는 영향: 직업존중감의 매개효과를 중심으로)

  • Na, Yunjoung;Hwang, Hyewon
    • The Journal of the Korea Contents Association
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    • v.22 no.9
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    • pp.544-560
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    • 2022
  • In order to verify the effect of job-esteem attitude on the empowerment of social service workers on service orientation, this study conducted a questionnaire survey on manpower providing local autonomous social service investment projects in Chungcheongbuk-do through analyzing 329 copies of data. The main research results show that, work performance relationship and personal work orientation have a significant effect on job esteem among the sub-factors of empowerment, it was found that the work environment control had a significant effect on all of the service-oriented sub-factors (trust-oriented, sincerity-oriented, and type-oriented). In addition, personal work-oriented empowerment was found to have a significant effect on sincerity-oriented and type-oriented among the service-oriented sub-factors, and it was confirmed that the empowerment of social service workers had a positive effect on service orientation through employee appreciation as a medium. It was confirmed that job-esteem, which is a mediator, affects sincerity and type orientation, which are sub-variables of service orientation. In order to improve the service orientation of social service workers, it is necessary to develop a manual for a clear understanding of their work and to provide continuous and practical maintenance education so workers can develop their own abilities.

A study on the entrepreneurial intention determinants of university students (대학생들의 창업의지 결정요인에 관한 연구)

  • Hong, Jeong-Pyo;Yang, Hae-Sool
    • Journal of Digital Convergence
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    • v.12 no.11
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    • pp.141-157
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    • 2014
  • This study explored the entrepreneurial intention of university students by empirical study on them and studied the various variables, which have impact on their entrepreneurial intention. The result of examination on the impact factors of each independent variable on entrepreneurial intention was as following. There were significant relation with individual ability in individual characteristics and with safety orientation, autonomy orientation, technology orientation and business orientation in career orientation. The examination result on the impact of entrepreneurial environment on entrepreneurial intention was as following. There was significant relation between individual network and entrepreneurial policy. It was also possible to find that a student, who received entrepreneurial education as one of control variables, has higher entrepreneurial intention than a student who did not receive entrepreneurial education. Especially, business orientation was the most significant factor on entrepreneurial intention among multiple significant variables. Therefore, diverse entrepreneurial education programs should be developed and supplied so that university students can create business idea of own and reinforce the design ability related to the business.

The Effects of Career Orientation on the Entrepreneurial·Reemployment Intention: Focused on the Mediating Effects of the Social Capitals (경력지향성이 창·재취업의도에 미치는 영향 연구: 사회적자본의 매개효과를 중심으로)

  • Kang, Gyung Lan;Park, Cheol Woo
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.12 no.5
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    • pp.177-189
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    • 2017
  • The purpose of this research is to investigate the factors which effect the intention to reemploy after the retirement and the mediation effect of the social capitalism for retired and prospective retired baby boomers. Starting from 2010, baby boomers have been retiring at a large scale. However retirement at a large scale without securing provision for fiancial wise in later life can lead to many issues regarding social and fiancial wise such as instability of labour market and increase of spending in society welfare cost and such on. Change of individual's self prospective and institutional support to help prepare find new career for next 3decade after the retirement needs to be concretized. The results of this study suggest that the management orientation affects the social capital positively and the autonomous orientation does not affect the relationship between career orientation and social capital. In terms of the relationship between career orientation and reemployment intention, management orientation does not affect the intention of the entrepreneur but affects the reemployment intention positively, while the autonomous intention affects neither entrepreneurial intention nor reemployment intention (+), Respectively. Social capital has a positive effect on the intention of reemployment, and the mediating effect of social capital on the relationship between career orientation and reemployment. Also, while in the work force, potential retiring baby boomer workers should be systematically supported with education, training and reemployment program based on individual's career orientation and allowing them to stay for a longer period in the labour market can be the implication to the solution for the economic stability and increasing social cost such as public pensions.

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유아의 창의성과 아버지의 양육태도간의 관계 연구

  • Park, Seon-Hye;Park, Hye-Won
    • Proceedings of the Korean Society for the Gifted Conference
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    • 2005.05a
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    • pp.139-149
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    • 2005
  • 본 연구에서는 유아의 창의성과 아버지양육태도간의 관계를 비교 분석함으로서, 창의적인 유아의 아버지양육태도와 일반 유아의 아버지양육태도에는 어떤 차이가 있는지 알아보고 자녀양육에 있어서 창의적인 유아로 키울 수 있는 기초 자료를 제공하고자 하였다. 본 연구의 대상은 울산광역시에 위치한 유치원 9곳의 만 5세 96명(창의적인 유아 40명, 일반 유아 56명)과 아버지 96명이었다. 유아의 창의성검사는 Torrance 창의력 도형검사를 사용하였고, 아버지양육태도검사는 이종승, 오성심(1982)이 제작한 질문지를 사용하였다. 수집된 자료 분석을 위해 SPSS 10.0 for Windows를 사용하여 빈도분석, 신뢰도분석을 실시하였고, 창의성과 아버지양육태도와의 차이를 알아보기 위해 독립표본 t-검증을 하였으며, 유아의 창의성과 아버지양육태도와의 관계를 알아보기 위하여 Pearson의 상관관계분석을 적용하였다. 연구 결과 첫째, 창의적인 유아와 일반 유아간에 전반적 창의성점수에서 유의한 차이가 있는 것으로 나타났다. 요인별로 분석시 유창성과 독창성, 개방성요인에서는 창의적인 유아가 일반 유아보다 유의하게 높았으며, 두 집단간 창의성에 있어서 성차는 없었다. 둘째, 창의적인 유아와 일반 유아의 아버지의 자녀창의성 인식에서는 전반적 독창성 점수에서도 유의한 차이가 있었으며 특히 유창성, 추상성, 정교성의 차원에서 인식의 차이를 보여 창의성수준을 부모들이 이해하고 있다는 것을 알 수 있었다. 또한 창의적인 유아에 대한 아버지와 교사의 인식에서는 창의적인 유아의 아버지보다 현장에서 유아를 가르치는 교사가 인식하고 있는 유아의 창의성수준을 더 높게 평가하였다. 그러나 아버지와 교사간 평가의 상관은 유의하지 않았는데 이는 아버지의 평가수준이 매우 객관적인 것은 아님을 시사한다. 셋째, 창의적인 유아와 일반 유아 아버지 양육태도에서는 유의한 차이를 보였는데 특히 애정-적대요인과 자율-통제요인에서 창의적인 유아와 일반 유아간의 차이가 있는 것으로 나타났다. 넷째, 유아의 창의성과 아버지 양육태도간의 상관관계분석결과 애정적 양육태도와 유창성, 독창성간의 상관이 유의하였다. 집단별 분석시 창의적인 유아를 둔 아버지의 양육태도와 유아의 창의성간에는 상관이 없는 것으로 나타났고, 일반 유아의 아버지 양육태도와 유아의 창의성간의 상관에서는 아버지 양육태도의 성취-비성취 요인에서와 창의성제목의 추상성요인에서 상관이 있는 것으로 나타났다. 따라서 창의성이 높은 아동의 아버지의 양육태도는 일반 유아의 아버지와 보다 더 애정적이며 자율성이 높지만 창의성이 높은 아동의 집단내에서 창의성에 특별한 영향을 더 미치는 아버지의 양육방식은 발견되지 않았다. 반면 일반 유아의 경우 아버지의 성취지향성이 낮을 때 자녀의 창의성을 향상시킬 수 있는 것으로 나타났다. 이상에서 자녀의 창의성을 향상시키는 중요한 양육차원은 애정성이나 비성취지향성으로 나타나고 있어 정서적인 측면의 지원인 것으로 밝혀졌다.

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한국 유가공산업의 발전과 전망 - 시유

  • Kim, Pil-Ju
    • 한국유가공학회:학술대회논문집
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    • 2005.06a
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    • pp.107-116
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    • 2005
  • 최근 사회의 다변화, 고령화 및 소비자의 다양한 욕구 증대 등으로 인하여 세분화된 소비계층을 겨냥한 다양한 신제품들이 출시, 판매되고 있는 반면, 일반 백색시유를 제외하고는 제품의 라이프사이클이 크게 줄어드는 경향을 보이고 있다. 건강기능식품 시대의 도래와 함께 첨단 기능성 소재들이 속속 등장하고 있으며, 유가공업계도 이들 소재를 응용한 연구개발과 공정개선을 통한 신제품 출시에 박차를 가하고 있다. 그러나 음용유 시장에서 절대적인 비중을 차지하고 있는 시유부문은 저출산율과 수입개방 등의 악재로 인하여 점차적인 감소 추세에 접어들고 있다. 따라서 국내 유가공업체는 원유소비 증대와 유제품 경쟁력을 확보하기 위해 유제품의 다양화, 고급화를 위한 기술개발 및 유제품의 적극적인 홍보 등의 전략이 필수적이다. 이를 위해서는 종래 단순가공에 의한 유제품 생산에서 탈피하여 새로운 공정 개발, 신물질 탐색 등으로 생산비 절감, 수율 증대, 다양한 형태의 유제품 개발, 그리고 기능성 소재의 탐색 등 건강 지향적 기능성 식품 개발에 노력을 해야 할 것이며 국공립 및 사립대학교 및 정부 출연기관과 일반 유업체의 공동과제 실시 확대로 기능성 식품에 대한인식제고가 필요할 것이다. 또한, TV 매체를 통한 홍보, 우유의 교과서 반영, 자조금 활성화 등으로 어릴 때부터 우유 먹는 습관을 형성하여 시유 소비기반 확대를 도모해야 할 것임과 아울러 교육당국과 협력하여 학생과 영양교사를 대상으로 한 우유에 대한 체계적인 교육프로그램 실시 및 중 ·고등학교 급식화대 추진 등 관련 기관과의 협력체계 구축을 통한 낙농진흥활동을 전개하여야 한다.유아의 창의성수준을 더 높게 평가하였다. 그러나 아버지와 교사간 평가의 상관은 유의하지 않았는데 이는 아버지의 평가수준이 매우 객관적인 것은 아님을 시사한다. 셋째, 창의적인 유아와 일반 유아 아버지 양육태도에서는 유의한 차이를 보였는데 특히 애정-적대요인과 자율-통제요인에서 창의적인 유아와 일반 유아간의 차이가 있는 것으로 나타났다. 넷째, 유아의 창의성과 아버지 양육태도간의 상관관계분석결과 애정적 양육태도와 유창성, 독창성간의 상관이 유의하였다. 집단별 분석시 창의적인 유아를 둔 아버지의 양육태도와 유아의 창의성간에는 상관이 없는 것으로 나타났고, 일반 유아의 아버지 양육태도와 유아의 창의성간의 상관에서는 아버지 양육태도의 성취-비성취 요인에서와 창의성제목의 추상성요인에서 상관이 있는 것으로 나타났다. 따라서 창의성이 높은 아동의 아버지의 양육태도는 일반 유아의 아버지와 보다 더 애정적이며 자율성이 높지만 창의성이 높은 아동의 집단내에서 창의성에 특별한 영향을 더 미치는 아버지의 양육방식은 발견되지 않았다. 반면 일반 유아의 경우 아버지의 성취지향성이 낮을 때 자녀의 창의성을 향상시킬 수 있는 것으로 나타났다. 이상에서 자녀의 창의성을 향상시키는 중요한 양육차원은 애정성이나 비성취지향성으로 나타나고 있어 정서적인 측면의 지원인 것으로 밝혀졌다.징에서 나타나는 AD-SR맥락의 반성적 탐구가 자주 나타났다. 반성적 탐구 척도 두 그룹을 비교 했을 때 CON 상호작용의 특징이 낮게 나타나는 N그룹이 양적으로 그리고 내용적으로 더 의미 있는 반성적 탐구를 했다용을 지원하는 홈페이지를 만들어 자료 제공 사이트에 대한 메타

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Effects of Corporate Entrepreneurship Awareness on Organizational Effectiveness in Public Organizations: Focusing on Domestic Public Sector Practices (공공조직의 사내기업가정신 인식이 조직유효성에 미치는 영향: 국내 공공기관 사례를 중심으로)

  • Park, Young Sang;Lee, Woo Jin
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.11 no.6
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    • pp.83-98
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    • 2016
  • This study investigated the effects of corporate entrepreneurship awareness on organizational effectiveness using a case study of a domestic public institution-something that had not been done before. The main purpose of this study was to examine the correlation between corporate entrepreneurship and the personal entrepreneurship of each organization member. Specifically, we studied the effects of four aspects of corporate entrepreneurship-innovation, risk sensitivity, goal orientation, and autonomy-on the effectiveness of the organization with regard to personal entrepreneurship, defined by creativity, job satisfaction, and organizational commitment, in a public institution. We examined the mediating role of the facets of private entrepreneurship-innovation, risk sensitivity, and goal orientation-on the effectiveness of organizations. In addition, we examined the correlation between the recognition of an organization and individual innovation, creativity, and entrepreneurship in domestic public institutions. We found that corporate entrepreneurship significantly influences organizational effectiveness. We also found that private entrepreneurship has partially influenced organizational effectiveness. This result indicates that specifically personal entrepreneurship in a public organization with a corporate structure contributes in part to organizational effectiveness. Therefore, the efforts made for disruptive innovation and the innovative strategies of corporates with personal entrepreneurship should be kept up for the long haul in order to influence the achievements of organizations in the public sector significantly. The need of the hour is for public institutions to disseminate and extend entrepreneurship at the national level. Furthermore, studies on corporate entrepreneurship in different fields in organizations in the public domain are needed.

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