• Title/Summary/Keyword: 자아고갈

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A Study on the Effects of Emotional Labor on Counterproductive Work Behavior via Burnout (감정노동이 직무소진을 매개로 반생산적과업행동에 미치는 영향에 관한 연구)

  • Kang, Mi-Young;Han, Na-Young;Bae, Sang-Wook
    • Management & Information Systems Review
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    • v.36 no.1
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    • pp.309-327
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    • 2017
  • Recently the importance of emotional labor has increased so this study aims to prove the effects of emotional labor(surface acting and deep acting) on counterproductive work behaviors(deviate from organization and individual deviation) using burnout(emotional exhaustion, personality disorder, decrease in sense of accomplishment) as a medium. 350 surveys were sent to employees such as workers from call centers, salesperson from department store, financial worker, hospital staff, flight attendant and workers from customer center who and worked with emotional labor and 300 surveys excluding insincere ones were used for analysis. The result is as follows. First, surface acting which is a type of emotional labor chosen by customer workers had a positive effect on burnout such as personality disorder and decrease in sense of accomplishment. Second, deep acting had a negative effect on personality disorder and decrease in sense of accomplishment but did not show any effect on emotional exhaustion. Third, personality disorder and decrease in sense of accomplishment among burnout had effect on counterproductive work behaviors(deviate from organization, individual deviation) but emotional exhaustion did not show any effect on work behaviors(deviate from organization, individual deviation). Based on the result of analysis, implication of this study and direction of future research were suggested.

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A Study on the influence of Self-Efficacy to Goal Setting in the age of Convergence - Focusing on the Self-regulatory depletion and non-depletion group (융·복합 시대의 자기효능감이 목표설정이론에 미치는 영향에 관한 연구 - 자아조절자원의 고갈과 비고갈 집단을 중심으로 -)

  • Song, Chan-Sub;Lee, Sun-Kyu;Kim, Yuen-Kyu;Kang, Eun-Gu
    • Journal of Digital Convergence
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    • v.14 no.3
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    • pp.151-164
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    • 2016
  • The purpose of this study was to evaluate the effects of self-efficacy that impacts on personal goal setting.. In addition, in the process of going to achieve the goal, this study was to evaluate the role of self-regulation resources. Specifically, this paper is divided into two groups of self-regulation resources, to analyze the relationship between self-efficacy and goal-setting theory. To achieve this goal, by manipulating the self-adjusting resources to target college students divided into two groups, this measured the performance of the self-efficacy and goal setting. In the test, the a mediated effect of goal setting between self-efficacy and performance was meaningful, and evidence of enhancing the self-regulatory resource by self-efficacy was found. As a result, this paper provides guideline that manages the performance by using the self-efficacy and self-regulatory resource.

The Effects of Self-regulatory Resources and Construal Levels on the Choices of Zero-cost Products (자아조절자원 및 해석수준이 공짜대안 선택에 미치는 영향)

  • Lee, Jinyong;Im, Seoung Ah
    • Asia Marketing Journal
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    • v.13 no.4
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    • pp.55-76
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    • 2012
  • Most people prefer to choose zero-cost products they may get without paying any money. The 'zero-cost effect' can be explained with a 'zero-cost model' where consumers attach special values to zero-cost products in a different way from general economic models (Shampanier, Mazar and Ariely 2007). If 2 different products at the regular prices of ₩200 and ₩400 simultaneously offer ₩200 discounts, the prices will be changed to ₩0 and ₩200, respectively. In spite of the same price gap of the two products after the ₩200 discounts, people are much more likely to select the free alternative than the same product at the price of ₩200. Although prior studies have focused on the 'zero-cost effect' in isolation of other factors, this study investigates the moderating effects of a self-regulatory resource and a construal level on the selection of free products. Self-regulatory resources induce people to control or regulate their behavior. However, since self-regulatory resources are limited, they are to be easily depleted when exerted (Muraven, Tice, and Baumeister 1998). Without the resources, consumers tend to become less sensitive to price changes and to spend money more extravagantly (Vohs and Faber 2007). Under this condition, they are also likely to invest less effort on their information processing and to make more intuitive decisions (Pocheptsova, Amir, Dhar, and Baumeister 2009). Therefore, context effects such as price changes and zero cost effects are less likely in the circumstances of resource depletion. In addition, construal levels have profound effects on the ways of information processing (Trope and Liberman 2003, 2010). In a high construal level, people tend to attune their minds to core features and desirability aspects, whereas, in a low construal level, they are more likely to process information based on secondary features and feasibility aspects (Khan, Zhu, and Kalra 2010). A perceived value of a product is more related to desirability whereas a zero cost or a price level is more associated with feasibility. Thus, context effects or reliance on feasibility (for instance, the zero cost effect) will be diminished in a high level construal while those effects may remain in a low level construal. When people make decisions, these 2 factors can influence the magnitude of the 'zero-cost effect'. This study ran two experiments to investigate the effects of self-regulatory resources and construal levels on the selection of a free product. Kisses and Ferrero-Rocher, which were adopted in the prior study (Shampanier et al. 2007) were also used as alternatives in Experiments 1 and 2. We designed Experiment 1 in order to test whether self-regulatory resource depletion will moderate the zero-cost effect. The level of self-regulatory resources was manipulated with two different tasks, a Sudoku task in the depletion condition and a task of drawing diagrams in the non-depletion condition. Upon completion of the manipulation task, subjects were randomly assigned to one of a decision set with a zero-cost option (i.e., Kisses ₩0, and Ferrero-Rocher ₩200) or a set without a zero-cost option (i.e., Kisses ₩200, and Ferrero-Rocher ₩400). A pair of alternatives in the two decision sets have the same price gap of ₩200 between a low-priced Kisses and a high-priced Ferrero-Rocher. Subjects in the no-depletion condition selected Kisses more often (71.88%) over Ferrero-Rocher when Kisses was free than when it was priced at ₩200 (34.88%). However, the zero-cost effect disappeared when people do not have self-regulatory resources. Experiment 2 was conducted to investigate whether constual levels influence the magnitude of the 'zero-cost effect'. To manipulate construal levels, 4 different 'why (in the high construal level condition)' or 'how (in the low construal level condition)' questions about health management were asked. They were presented with 4 boxes connected with downward arrows. In a box at the top, there was one question, 'Why do I maintain good physical health?' or 'How do I maintain good physical health?' Subjects inserted a response to the question of why or how they would maintain good physical health. Similar tasks were repeated for the 2nd, 3rd, and 4th responses. After the manipulation task, subjects were randomly assigned either to a decision set with a zero-cost option, or to a set without it, as in Experiment 1. When a low construal level is primed with 'how', subjects chose free Kisses (60.66%) more often over Ferrero-Rocher than they chose ₩200 Kisses (42.19%) over ₩400 FerreroRocher. On contrast, the zero-cost effect could not be observed any longer when a high construal level is primed with 'why'.

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The Relationship between Job-stress and Psychological-exhaustion of Counselors at Multicultural Family Support Center (다문화가족지원센터 상담자의 직무스트레스와 심리적 소진과의 관계)

  • Seon, Kuk-Jin
    • Journal of the Korea Society of Computer and Information
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    • v.18 no.7
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    • pp.157-164
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    • 2013
  • This study analyzed how job stress of counselors at Multicultural Family Support Center effects on their psychological exhaustion. The purpose of this research is on suggesting efficient human resource administration plan by mitigating job stress using the result of analysis. In the result of analysis, MFSC counselors' job stress had an effect on emotional exhaustion, impersonalization, and a factor of decline in sense of self-perfection. Applying this result, this research proposed a necessity of realistic plan preparation to prevent job stress and psychological exhaustion of MFSC counselors.

Effect of Emotional Labor on the Burnout and Organizational Commitment among Flight Attendants (항공사 승무원의 감성노동이 소진과 조직몰입에 미치는 영향)

  • Ko, Seon-Hee
    • The Journal of the Korea Contents Association
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    • v.13 no.7
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    • pp.395-405
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    • 2013
  • The purpose of this study is to examine the relationship among the emotional labor, burnout, and organizational commitment in airline context. In this study, 2 hypotheses based on literature reviews were employed. Questionnaire was also developed based on previous studies. A convenience sample of 163 flight attendants was surveyed and 153 usable questionnaires were analyzed. According to the literature review, emotional labor was divided into 'surface acting' and 'deep acting'. Burnout, on the other hand, was categorized into the following variables: 'emotional exhaustion', 'depersonalization' and 'reduced feelings of personal accomplishment' accordingly. Then the data and hypotheses were examined using structural equation modeling (SEM) by AMOS. The results are as follows. Firstly, emotional labor has no effect on 'emotional exhaustion' while emotional labor has negative effects on 'depersonalization' and 'reduced feelings of personal accomplishment'. Secondly, 'depersonalization' and 'reduced feelings of personal accomplishments'' factor have negative effects on organizational commitment while 'emotional exhaustion' has no effect on organizational commitment. Continuous and systematic training should be conducted to administer 'emotional labor'. Consulting system should also be conducted to reduce burnout and systematic procedure is also needed to induce positive results from burnout.

The Effect of Thirst on Impulsive Purchasing: Focusing on the Mediation of Self-Control (갈증이 충동구매에 미치는 영향: 자기통제의 매개효과를 중심으로)

  • Lee, Sinae;Min, Dongwon
    • Journal of Digital Convergence
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    • v.19 no.2
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    • pp.143-150
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    • 2021
  • Prior research on consumer psychology has primarily focused on when and why consumers exhibit impulsive behavior, such as impulse buying. This study focuses on physical stimulation during an impulse purchase as another meaningful factor. Specifically, this study examines whether thirst depletes cognitive resources. The results of two experiments show that impulse purchase tendency increases when consumers are thirsty (Exp. 1), and that the loss of self-control is based on the relationship between thirst and impulse purchase tendency (Exp. 2). These findings suggest that physical stimulation, such as thirst, may be a useful indicator of impulsive behavior in consumers.

Effects of Burnout on Job Stress and Ego-Resilience of Fire Officials (소방공무원의 직무스트레스와 자아탄력성에서 소진의 영향)

  • Lee, Hae-Young;Kim, Yeob-Rae
    • Fire Science and Engineering
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    • v.31 no.2
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    • pp.106-112
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    • 2017
  • This study examined the burnout intermediates between Fire officials' job stress and Ego-resilience. The objective of this study is to suggest a policy that improves Fire officials' Ego-resilience. This survey was given to 365 fire officials in northern Gyeonggi-do region and the data was analyzed by correlation analysis and regression analysis using SPPS 22.0. The hypothesis is the Fire officials' burnout would be related to Ego-resilience and the effect on Fire officials' job stress regarding Ego-resilience is associated with burnout. The results of the study are that unstable work and inadequate reward affect the measure of burnout, which manifests as sarcasm and job efficacy and reduces the Fire officials' Ego-resilience that results in a positive pointing of the future, emotion control and interest. The meaning of policy is as follows: First, Fire officials need to be given confidence in their work stability. Second, they have to receive social or financial rewards. Third, they require a continuous supporting policy that solves their tension, physical and mental fatigue. Finally, developing diverse educational programs will be needed to promote their Ego-resilience.

The Effects of Emotional Labor and Job Exhaustion of Art Psychology Counselors on Life Satisfaction (예술 심리 상담사의 감정 노동 및 직무 소진이 삶의 만족에 미치는 영향)

  • Lee, EunSook;Ko, JeongHoon
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.22 no.4
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    • pp.206-211
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    • 2021
  • The purpose of this study is to understand the relationship between emotional labor, job burnout, and life satisfaction for art psychology counselors. The subjects were 225 art psychology counselors in ◯◯ City. As for the methods used, frequency analysis, reliability analysis, and correlation analysis were applied using SPSS 22.0, and multiple regression analysis was applied to causal relationships between variables. As a result of examining the effect on life satisfaction of emotional labor by art psychology counselors, surface behavior had a significant negative effect, while inner behavior also had a negative effect. Emotional exhaustion and a self-achievement decrease, which are sub-factors of job burnout for art psychology counselors, had a negative (-) effect on life satisfaction. This means that the lower the surface behavior of emotional labor by an art psychology counselor, the higher the inner behavior, and the lower the emotional exhaustion of job burnout and the lower the factor of self-achievement, the higher the life satisfaction. This study is considered to be basic data for the preparation of measures to reduce psychological burnout in art psychology counselors and can improve resilience in adaptation to the teaching profession.

Burnout and Coping Strategies among Tourism Service Employees (관광서비스 종사원의 소진 현상과 대처 전략)

  • Kim, Pan-Young;Song, Sung-In
    • The Journal of the Korea Contents Association
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    • v.8 no.1
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    • pp.103-115
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    • 2008
  • The purpose of this paper is that investigates a model of burnout and coping strategy employees in out-bound travel agency. So, we investigated the relationship between burnout variables(emotional exhaustion, depersonalization, reduces personal accomplishment) and employee's job satisfaction, intentions to resign. And we suggest that coping strategies will control the relationship between burnout and job attitude. We used social support, self esteem, and leisure involvement as a coping method. Data obtained from survey of frontline employees working in the several outbound travel agencies in Seoul, Korea. In the result, it has strong relationships between burnout and job-relative components. Perceived burnout phenomenon has negatively effect on job satisfaction and positively effect on resign intention. Coping variables controled in the relationship between burnout and job satisfaction. In the practical implications, managers can take an action as like a social support to reduce employee's burnout. And employee has activity hobby for reducing the burnout.

A Study on the Psychological Adjustment of Undergraduates: Focusing on the Divorce Status and the Marital Conflict of their Parents (부모의 이혼 유무와 부부갈등에 따른 대학생의 심리적 적응에 대한 연구)

  • Han, Young-Sook;Yang, Myong-Suk
    • Journal of Digital Convergence
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    • v.18 no.1
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    • pp.379-387
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    • 2020
  • The purpose of this study is to examine the differences in psychological adjustment among university students according to their parents' divorce status and their parents' conflict. Specifically, students who have not-divorced parents were subdivided into two groups: those who have with a high degree of conflict and with a low degree of conflict. The results were as follows. First, the degree of the marital conflict from the divorced parents is higher than the one of the marital conflict from the parents not divorced. Second, the group who has the parents with a high level of marital conflict went through the highest difficulties among 3 groups at all variables without the parent-child relationship. Therefore, this study suggests that marital conflict is more closely related to psychological adjustment of children than parental divorce itself.