• The Journal of the Korea Contents Association
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• v.18 no.5
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• pp.71-81
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• 2018

In korea, the infantile abandonment is increasing recently. In this situation, present study aims to analyze german "confidential birth service"(vertrauliche Geburt) and to find out implications for korean practice. the results of the study are as follows. "confidential birthservice" is centered on pregnancy counseling center. Through this service, pregnant women in crisis are assured of their anonymity and can safely bring baby into the world. After the child is 16 years old, they can learn about personal information of their biological mother. These "confidential birth service" has received positive evaluation in terms of accessibility, sustainability and reliability of services, linkage and cooperation among agencies, quality of counseling and publicity. Implication for Korean pratice include the provision of legal and institutional devices for "confidential birth services", the establishment of implementing agencies, cooperation with related organizations, and the strengthening of the capacity of practitioners, as well as suggestions in the field of counseling and public relations.

• Korean Business Review
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• v.19 no.1
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• pp.193-221
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• 2006

Customer Contact, defined as "the extent of interpersonal interaction between customer and service provider", is recognized as an important contributor to the perception of service quality, which in turn brings positive impacts on customer satisfaction, customer retention and loyalty especially in service contexts. The major purposes of this study are to explore the dimensionality of customer contact construct, to access the influences of customer contact dimensions on service quality dimensions, and to evaluate the relative importance of customer contact dimensions on service quality. Data from 388 customers of hotels at youngdong area in Kangwon-do were analyzed with major findings and their implications for service companies including hotels are as follows. First of all, the results of factor analysis show that customer contact is constructed with two dimensions, namely communication time and contact proximity. Secondly, overall customer contact is found to have positive effects on customers' perception of overall service quality and each dimension of customer contact has significant effects on overall service quality. Third, contact proximity dimension has relatively more important contributors than communication time has on overall service quality and four dimensions of service quality.

• Journal of Advanced Navigation Technology
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• v.16 no.2
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• pp.318-329
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• 2012

Flight attendants are the most important people which decides customer's satisfaction and service quality toward the airline service. Nowadays the service employees' emotional ability over self and others are considered to be a important service competence. And flight attendants' job performance are achieved in their team system. The purpose of this study is to examine how the service employees' emotional awareness and management abilities can affect their teamwork capability. This study was conducted through literature and empirical methods, and collected questionnaire was analyzed employing SPSS version 15.0 statistics package and AMOS 17.0. The result of this study was found that flight attendants who have high self-emotional ability and social-emotional ability show higher teamwork capability in their flights. It is meaningful because it expanded the range of the researches about the emotional ability and proposed new substructure of researches on the service human resources.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.3
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• pp.109-127
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• 2011

The purposes of this study are to investigate the perception and satisfaction of parents about e-books and to suggest ways to improve library e-book services. A user survey of one hundred twenty parents is carried for library use, computer use, and e-book user / non user behavior, library e-book service evaluation, selection of children's e-books and so on. Based upon the results, proactive library e-book service promotion such as public relations and e-book user education, easy access to e-book collections, recognition of e-book services at libraries, positions for e-book librarians and their professional continuing education, and self-evaluation of library e-book services.

• Journal of Korean Library and Information Science Society
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• v.52 no.3
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• pp.335-368
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• 2021

This study was performed in order to to suggest the library service direction and program provision method for single-person households in the Seoul Public Library. by analyzing the current status of the operation of public services and library services for domestic and foreign single-person households and the results of the survey on perception of library users and experts. As a result, the suggested library service direction for single-person households was proposed to secure and provide information resources closely related to the lives of single-person households, and establish a support center in charge of services to utilize human resources efficiently with local libraries, and create a user-centered facility infrastructure including single-person households away from the material-oriented library, provide regional specifications and customised services based on the characteristics and distribution of single-person households. In addition, the reading culture program for single-person households believes that social activities support for vulnerable single-person households, social ties, care, volunteer work, leisure and cultural activities are more necessary than anything else, and proposed specialized library services and programs for young, middle-aged, and female single-person households.

• The Journal of the Korea Contents Association
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• v.21 no.5
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• pp.182-199
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• 2021

This study was designed by paying attention to the negative aspects of the performing arts service. As interest in performing arts increases, various studies on services are being conducted in the performing arts field as well. However, although research on the positive side of performing arts services is steadily increasing, research on the negative side is insufficient. In this study, the limitations of existing studies were supplemented and the study was conducted by applying the Stimulus-Organism-Response (S-O-R) model for empirical research. The effect of failure of performing arts service as a stimulus variable on the response to complaint behavior through negative emotion as an organism was verified. As a result of the analysis, it was found that among the factors of failure in performing arts services, performance works and personal services had a significant influence on negative emotions. In addition, the influence of negative emotions on public and private complaints was confirmed. Lastly, this study will have academic significance in that it analyzed consumers by converting the factors of service failure of performing arts into variables.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2021.11a
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• pp.3-4
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• 2021

Korea government has developed Korean e-Navigation service to assist ship's collision avoidance, and is providing it since Jan. 2021 to korean vessels to reduce marine accidents caused by human error which is regarded as main reason of marine accidents. It is a huge achievement itself because it is a real-time maritime safety information service based on digital communication, but still has room for improvement to provide customized information for each vessel, such as considering ship's characteristics. This research analyzes current status and requirement of collision avoidance assistance service. Lastly, it suggests direction of improvement of service such as using data science, artificial intelligence(AI).

• Proceedings of the Korean Information Science Society Conference
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• 2005.11a
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• pp.943-945
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• 2005

P2P 환경에서의 파일 공유 방식은 클라이언트/서버 방식과는 다르게 값비싼 서버를 사용하지 않고 클라이언트 컴퓨터들만을 사용하여 자료의 공유 및 관리를 분산시킨다. 이러한 이유로 대용량의 서버를 사용하는 클라이언트/서버 방식에서 발생하는 인적, 물적 자원의 낭비를 최소화 할 수 있다. 또한 사용자의 수가 늘어날수록 연산, 협업의 성과가 높아지는 등의 혜택을 제공한다. 이와 같은 이유로 인해 많은 사람들이 P2P에 관심을 갖고, 또한 현재 각광받고 있는 모바일 관련 분야에도 P2P를 이용한 연구들이 활발하게 진행되고 있다. 모바일 P2P 서비스란 서버의 중개 없이, 서버에 접속해 있는 한 모바일 클라이언트에서 다른 모바일 클라이언트로 다양한 정보 및 데이터를 전송하는 방식으로, 종래의 P2P 개념을 모바일 기반으로 확장한 것이다. 본 연구에서는 모바일 P2P 서비스를 영농정보 공유, 재해 정보의 통계 및 분석을 위한 프로그램에 응용하였다.

• Proceedings of the Korean Society of Computer Information Conference
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• 2013.01a
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• pp.127-128
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• 2013

이 연구는 노인의료복지시설 소속 요양보호사들을 대상으로 자기효능감과 직무만족에 대한 요양보호사들의 주관적 인식의 차이를 분석해 보고자 하였다. 분석결과 요양보호사들이 근무하는 노인의료복지시설 유형에 따른 인식의 차이는 없었지만 전체적으로 요양보호사들의 자기효능감과 직무만족의 충족이 노인의료서비스 제공에 있어서 중요하다는 것을 강조하였다. 따라서 노인의료복지시설 소속 요양보호사들이 노인들에게 의료서비스 등을 제공함에 있어서 직무만족과 동시에 지속적으로 높은 수준의 자기효능감을 유지할 수 있도록 하는 인적자원관리전략이 필요함을 시사하였다는데 그 의의가 있다.

• Information and Communications Magazine
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• v.26 no.1
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• pp.11-15
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• 2009

지난 2008. 2월 정부조직 개편에 따라 방송통신위원회가 출범함으로써 디지털 융합환경에 능동적으로 대응할 수 있는 제도적 기반이 마련되었다. 신설된 방송통신위원회는 공공성과 산업성을 조화시켜 "품격있고 활기찬 커뮤니케이션 일류국가"를 구현하는 것을 비전으로 삼고 있다. 2009년에는 전반적인 경기침체 속에 방송통신 서비스 및 기기 분야도 예년에 비해 저성장이 예상되고 있어, 경제 살리기 차원에서 고용효과가 높고 경제적 파급효과가 큰 방송통신 서비스를 집중 육성할 계획이다. 우선 IPTV의 조기 산업화를 위해 네트워크 및 콘텐츠 투자확대, 공공분야 시범사업, 기술개발 등을 집중 추진하고 방송의 디지털전환에 대한 국민적 인지도를 획기적으로 향상 시키려고 한다. 나아가 수평적 규제체계로 나아가는 통합 사업법 준비에 본격 착수하고 다매체 다채널 시대에 적합한 방송통신 콘텐츠 활성화에도 노력을 경주할 것이다. 방송분야에서는 세계적 추세에 맞춘 규제 개혁이, 통신분야에서는 본원적 설비투자에 대한 투자활성화 유도가 핵심이다. 아울러 소중한 전파자원의 효율적 이용을 강화하고 방송통신망의 고도화도 계속 추진할 것이다. 끝으로 기술 발달과 산업 성장이 궁극적으로 이용자 복지 증진에 기여하도록 세심한 주의를 기울일 계획이다. 우리는 방송통신 융합 활성화에 유리한 물적 인프라와 인적 특성을 보유하고 있어 민관이 공동으로 노력한다면 다가오는 시대에도 방송통신 강국의 지위를 유지할 수 있을 것이다.