• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.5
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• pp.2304-2314
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• 2013

The purpose of this study is to explore the relationships between the empowerment, nursing performance, job satisfaction and turnover intention of long-term care hospital nurses. The subjects were 258 nurses at a long-term care hospital in B and U city. The data were collected from November 23, 2012 to January 21, 2013. Data were analyzed by SPSS win 20.0 program. The mean score of empowerment was 3.22, nursing performance was 3.78, job satisfaction was 3.25 and turnover intention was 2.87. Empowerment was correlated with nursing performance and job satisfaction positively, but correlated with turnover intention negatively. As a result of multiple regression, empowerment has 50.3% of the explanatory power on job satisfaction, 13.4% on nursing performance, and 21.9% on turnover intention. The significant predictive factors of nursing performance and job satisfaction were information and support in empowerment. In addition, turnover intention was resources in empowerment. These results suggest that empowerment improvement programs should be focused on developments to improve the quality of nursing.

• Journal of the Korean Society for information Management
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• v.5 no.2
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• pp.23-52
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• 1988

The purpose of this study was to investigate the differential evidence of the effects of management style on job satisfactiori and library performance in the liriiversity of Souther~l Misiissippi's Cook hlcmorial Library. No significa~it hfferences were foutid between management style arid job sarisfartio~t or. between management style and selected performance characteristics of the library ill tlw study. But r l e professional group differed from the no~i-professiotial group on job satisfactiori at rlw 0. 10 levc! of significance. Specially, the professional group differed significantly from the non-profcssiorial group ill iut rinsic sources of job satisfactior, !at the 0.02 level of significancej.

• 한국IT서비스학회:학술대회논문집
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• 2007.05a
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• pp.3-8
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• 2007

최근 기업에 적용하고 있는 CRM을 공공부문에 도입하고 있어 그 필요성과 효과에 대한 검증이 필요하다. 이를 위해 기존 서비스 품질과 고객관계관리를 연구하여 공공행정 서비스 품질 차원을 도출한 다음, 공공부문 근무자를 대상으로 설문을 실시하였다. 요인분석결과 9개 요인이 추출 되었으며, 이를 독립변수로 하고 행정업무 효율화를 종속변수로 하여 회귀분석한 결과 고객관계관리 영역에서 공감성은 유의하게 나타났으나, 의사소통, 고객세분화와 맞춤서비스는 유의하지 않는 것으로 나타났다. 이는 고객관계관리가 고객만족에는 영향을 미치지만, 공공부문 근무자들에게는 부담으로 작용하고 있음을 알 수 있으며, CRM이 고객만족에 영향을 미치고 있음을 고려하여 고객만족과 업무효율화가 절충될 수 있도록 공공 고객관계관리 개념의 정립과 공공CRM을 위한 데이터 및 시스템 구축이 요구된다.

• Journal of the Korean Society for Railway
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• v.17 no.6
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• pp.443-451
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• 2014

This paper analyzes the differences in the organizational behavior of domestic Metro employees between enterprises with ISO quality management implemented and those without. Based on the required guidelines in ISO quality management, an empirical study on the effect of employee education and training, work processes, job satisfaction, and leadership on customer satisfaction performance is conducted. The results demonstrate that the work process in the ISO quality management certified enterprises exhibits a positive effect on customer satisfaction performance; however, the employee education and training did not exhibit immediate effects. In addition, job satisfaction and leadership are identified to have a mediating effect on the correlation between the work process, education and training, and customer satisfaction.

• Proceedings of the KAIS Fall Conference
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• 2009.12a
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• pp.764-768
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• 2009

본 논문은 임상 치과위생사들의 우울수준을 파악하고, 관련요인을 알아보고자 D도시 소재 치과의원에 근무하는 치과위생사 221명을 대상으로 2009년 6월 1일부터 6월 30일까지의 기간 동안 구조화된 자기기입식 설문지를 이용하여 조사하였으며, 주요 결과는 다음과 같다. 1. 조사대상치과위생사의 우울수준은 정상군 79.1%, 경도 우울군 15.4%, 중등도 우울군 4.1%, 중증 우울군 1.4%로 나타났다. 2. 우울수준은 전문대졸 이하 군일수록, 월평균급여가 적을수록, 업무에 대한 만족도가 "만족하지 못하다"는 군일수록, 업무에 대한 적성이 "맞지 않는다"는 군일수록, 직장에서의 상사나 동료 간의 "유대관계가 좋지 않다"는 군일수록, 주관적인 건강상태가 "건강하지 못하다"는 군일수록, 아침식사를 하지 않는 군일수록, 음주를 하는 군일수록, 운동을 규칙적으로 하지 않는 군일수록, 업무요구도가 높을 때, 업무자율성이 낮을 때, 직장 내 상사의 지지도가 낮을 때 우울수준이 유의하게 높았다. 3. 우울수준과 관련변수들과의 상관관계는 업무에 대한 만족도, 업무에 대한 적성, 직장에서의 상사나 동료 간의 유대관계, 주관적인 건강상태, 상사의 지지도, 동료의 지지도와는 음의 상관관계를 보인 반면, 업무의 요구도와는 양의 상관관계를 보였다. 따라서 우울수준을 감소시키기 위하여 여러 요인들을 개선 할 수 있는 프로그램의 시행 및 관리방안이 모색되어 향상을 통한 우울관리가 필요할 것으로 사료된다.

• The Journal of the Korea Contents Association
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• v.10 no.11
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• pp.189-197
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• 2010

The purpose of this study is to promote efficiency of hospital management with customer satisfaction by understanding qualitative system about more systemic hospital service coordinator's job under analyzing the satisfactory degree and coherence of hospital service coordinator's job because of increase of customer need level by medical environment improvement and the variety of offering method of medical service. I allocated a questionnaire per each dental clinic at total 226. According to the study results stated above, generally necessity on employment of a coordinator appeared high and to the necessity, I considered that a dental clinic coordinator's job must strengthen the role for going still more to customer with discriminated mind and service not simple kind service to medical consumer, with establishing more systematic and realistic educational culture in qualification and educational department of a dental coordinator. Also a dental coordinator must be changed to promote customer satisfaction and efficiency of hospital management by more systematic business assignment and role establishment.

• Korean Journal of Social Welfare
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• v.59 no.3
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• pp.175-199
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• 2007

The study analyzes the characteristics, work stress, satisfaction and attitudes toward dementia of social care work force for dependent elders in Korea. Data were from 502 staffs including social workers, nurses, and direct care workers from 45 diverse type of nursing facilities in Busan and Daegu area. The results of the analysis indicate that they are low paid and overloaded in general. The respondents espoused highly hopeful and person-centered attitudes toward dementia and the elderly, while they showed low level of satisfaction related to work. The stress levels were higher in sub scales concerning care tasks and physical environments in work places. In addition, the results of multiple regression denote that those have higher level of satisfaction who are nurses, have no intension to quit, have more experiences of work education, and working in facilities with more frail elders. Stresses were closely related to higher level of education and the intension to quit. Person centered attitude was more often reported by those who have more elderly clients to take care of and are working in facilities with more elders who are demented and over 80. In particular, the association was consistent between higher level of job satisfaction and the person centered attitude. Several practical suggestions linked to the analysis were made including improving the welfare for staffs working in nursing facilities and providing continuous professional training and education for them particularly on person-centered care. In addition, it was emphasized to raise the morale of social care work force considering the rapidly increasing need of long term care and the important influence that care work force has on older persons' quality of life from now on.

• The Journal of the Korea Contents Association
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• v.15 no.1
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• pp.132-139
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• 2015

The tourism police force has been established on 16th October 2013 for foreign tourists' safety and security. The major roles of tourism police officers were provided a crime prevention patrol and maintenance of order in tourist destination, a clampdown on illegal activities for foreign tourists, a controlling for overcharging of restaurants accommodations taxi, an administrative guidance and controls on tourism industry and worker in union relative organ like the Ministry of Culture, Sports and Tourism local government. However, the roles of tourism police officers overlap the work of general police officers and work of tourism police officers need a cooperative business with relative organs. It is caused a role ambiguity conflict between tourism police officers and general police officers. The object of this study is to improve the tourism police system through investigate a perceived gap of role ambiguity conflict between tourism police officers and general police officers and influencing relationship of role ambiguity conflict between job Satisfaction and job Performance.

• The Journal of the Korea Contents Association
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• v.16 no.1
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• pp.655-665
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• 2016

This study analyzed how work environment of staff in group homes on their job satisfaction targeting 148 persons. As a result, this study found that the staff recognize challenge and role ambiguity at the level which is above level ranging from 3.08 to 3.61 points with respect to 6 subdomains of work environment, but showed a relative vulnerability regarding comfortability, monetary reward, role conflict and workload as below average ranging from 1.80 to 2.73 points. Results of multiple regression analysis show that challenge and role ambiguity exert a significant influence on their job satisfaction. The above results suggest that it is necessary to provide staff with an opportunity for self-development and challenge by specifying service standards for social rehabilitation teachers in work environment and strengthening group home support system in various ways, enhancing support or advocacy necessary for solving problems.

• Convergence Security Journal
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• v.11 no.2
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• pp.45-54
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• 2011

The purpose of this study is to investigate the causal relationships among social capital, job satisfaction, and organization commitment in the Korean Security Organizations. One hundred eight one questionnaires, with a 72.4% response rate from a convenient sample of 10 security organization guards, were utilized to study the relationships between research constructs. SPSS(12.0 version) were guard to analyze the unintentionality of research concepts and reliability test, and confirmatory factor analysis were performed. Factor analyses identified three internal dimensions of relational factor as superior relation. There are among results, first, the social capital is influencing to job satisfaction positively. second, the social capital is influencing to organizational commitment positively. third, the job satisfaction is influencing to organizational commitment positively.