• 한국IT서비스학회:학술대회논문집
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• 2009.11a
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• pp.306-309
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• 2009

본 논문에서는 업무맞춤메뉴를 설계하여 기존의 연구지원포털에 구현하였고 사용로그를 분석하여 맞춤메뉴 사용비율과 설정유형의 2가지 측면에서 효과를 평가하였다. 사용비율은 연구지원포털의 트리구조메뉴 대비 업무맞춤메뉴의 사용횟수를 비교한 것인데 트리구조메뉴의 메뉴항목수 대비 업무맞춤메뉴의 항목수는 10%에 불과하지만 업무맞춤 메뉴를 사용한 비율은 43%로서 업무맞춤메뉴의 사용비율이 상대적으로 대단히 높은 것으로 나타났다. 설정유형으로는 (1) 사용자별로 사용빈도가 높은 메뉴를 종합하여 모아둔 유형, (2) 담당업무에 자주 사용하는 메뉴를 종합해서 모아둔 유형, (3) 동일업무를 자주 반복하다 보면 메뉴사용순서가 자연스럽게 정해지므로 사용순서 기반으로 메뉴를 설정한 유형의 3종류를 식별할 수 있었다. 이것은 사용자들이 자신의 필요성에 맞추어 적절하게 맞춤메뉴를 설정사용하고 있다는 것을 보여주는 것으로 해석된다. 분석결과로부터 사용편의성 측면에서 업무맞춤메뉴의 도입효과가 뛰어나고 사용자들의 자발적인 설정사용을 확인할 수 있었다. 또한 사용빈도가 낮은 메뉴항목까지 맞춤메뉴화 할 필요는 없으므로 트리구조메뉴와 병행하여 맞춤메뉴를 도입하는 것이 바람직하다는 점도 알게 되었다.

• Proceedings of the Korea Contents Association Conference
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• 2016.05a
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• pp.291-292
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• 2016

한국과학기술정보연구원(이하 KISTI)은 지난 6년 간 전사적으로 품질제고전략, 서비스만족전략, 이미지제고전략 등 3대 고객만족추진전략을 수립하여 체계적인 고객만족경영시스템을 구축하고 이를 강화하기 위한 노력을 기울여 왔다. KISTI는 고객을 대상으로 서비스하는 부분을 크게 5개 업무유형 11 세부 서비스로 구분하여 있다. 각 업무유형별로 산업계, 학계, 연구계, 관계 등 핵심 고객군을 세부적으로 설정하고, 각각의 업무 프로세스 및 서비스 청사진을 표준화하여 이행표준체계를 수립하였다. 국가 과학기술 연구망 업무를 수행하는 담당자별로 실명제를 통한 책임경영을 하고 핵심 고객의 니즈를 반영하기 위한 심층 FGI(Focus Group Interview) 및 DI(Depth Interview)를 진행하였다. 또한 정기적인 고객 Needs 및 VOC 문제점을 파악하기 위한 워크숍을 개최하여 활발한 개선활동을 진행하였다. 향후 연구로는 체계적인 정보서비스의 향상을 위해서는 일부 직원이 아닌 내부 직원 구성원이 모두 고객 지향적 마인드 형성을 해야 한다. 단순한 친절과 고객 편의 제공이 아닌, 전문성을 중심으로 서비스의 질적 수준을 향상 시켜야 한다는 "프로의식"이 내부 구성원들 사이에 확산되어야 진정한 고객중심의 경영이 이루어 질수 있다고 본다.

• The Journal of the Korea Contents Association
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• v.19 no.4
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• pp.564-572
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• 2019

This study started to diagnose the perception of 'public official' who are exposed to various tasks through public institutions in our daily work. In particular, among the public officials in various fields, public officials engaged in social welfare, health and welfare, and administration were diagnosed with the attitude of public officials to be equipped. For analysis, Q method, which is a qualitative research method, was used to diagnose and typify perceptions. First, the analysis results were derived into four types. In each type, shows the uniform distribution of public officials in health, administration and welfare fields and is named "General Type". is named as "Administrative Public Official Type" because the distribution of administrative civil servants is high. has a high distribution of welfare officers and is named as "Welfare Official Type". is composed mainly of public health officials, and is named as "Health Official Type". The public officials who are subject to this study should be responsible for "public service", that is, the unique work for the state and the public. In order to do this, we emphasize the accountability of the public officials themselves, and expect to expand into empirical research in future research.

• Proceedings of the Korea Society of Costume Conference
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• 2004.05a
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• pp.63-63
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• 2004

본 연구의 주된 목적은 다양한 규모와 특성을 가진 국내 의류업계에서 패션 디자이너의 업무에 대한 이해를 도모하는 것이다. 국내 여성복 브랜드의 패션디자이너들이 집중적으로 활동하고 있는 세 가지 브랜드 유형 내셔널 브랜드ㆍ디자이너브랜드ㆍ무브랜드(동대문 의류상가)를 중심으로 상품기획 과정에서 패션디자이너들이 수행하는 업무의 내용과 수행정도의 차이점을 규명하고자 하였다. (중략)

• Journal of Korean Society of Archives and Records Management
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• v.18 no.1
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• pp.155-175
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• 2018

The purpose of this study is to establish a classification system for the records of the Association for the Bereaved Families of the Hampyeong Massacre Victims. The content of the records is accordingly implemented through a functional source principle, and a classification table is presented in such a way that it reflects the characteristics by type and by production period so that the records can be used effectively. DIRKS, a methodology for the development of the functional classification system, is used to conduct a functional analysis of Hampyeong massacre victims' families to derive a task classification table that leads to task function-work activity-handling actions. The category is determined by taking into consideration the type and nature of the time of the production of the records of the Hampyeong massacre victims' families. The records are mapped according to the function classification system, which corresponds to the task classification table, and the multicategory system that drafts the type and period, which is used to classify the functions. The medical institution introduces a system for classifying records into task subjects, task activities, handling actions, types, and period.

• Informatization Policy
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• v.21 no.1
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• pp.35-56
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• 2014

Information and communication technologies(ICT) allow and force people to work anywhere, anytime using remote databases and application systems available in real-time twenty four hours a day and seven days a week. With the real time nature of ICT, individual work is becoming more and more fragmented. Instead of working on a similar task repeatedly, individuals are required to respond to e-mails and inquiries through social networks, work on planning documents, work on presentation documents, work on spreadsheets, input necessary data on company databases, generate necessary reports from the database, run teleconference, etc., all maybe in a day's work. Work fragmentation may impact negatively on productivity as the flow is interrupted, but it may increase the productivity by allowing people to handle multiple tasks in a shorter time period. This study explores the types of work fragmentation and their characteristics. An online survey was administered to collect data about work fragmentation and work characteristics including autonomy, complexity, flexibility, usage of ICT, etc. 300 cases were used in the analysis. Analysis of k-mean cluster indicated four different types of work fragmentation: concentrated, temporally distributed, spatially distributed, and fully fragmented.

• The Journal of the Korea Contents Association
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• v.21 no.10
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• pp.434-443
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• 2021

The purpose of this study is to analyze hotel chefs' perceptions of each type of leadership, to help improve teamwork and work efficiency through the improvement of job satisfaction and work skills by hotel cooks and the impact of leadership on human relations. In particular, by conducting Q methodological analysis on the subjectivity of the total chef's leadership type recognized by hotel chefs in vertical command systems according to the nature of the work in the hotel company. The analysis of leadership types showed that Type 1 (N=4): both transformative and servent leadership is a combination of preferences or non-preferences, Type 2 (N=4): transformative leadership preference, Type 3 (N=3): both transformative and non-preferred leadership. The leadership of the executive chef, recognized by hotel chefs, is believed to prefer leadership that is considered for individual situations that match each other's experiences and work skills (ability values) rather than uniform leadership such as transformational or servent leadership. Along with the theoretical discussion of Q methodology, the leadership type is explained, and based on the subjectivity research analysis method of Q analysis, the subjectivity of hotel chefs will be identified in various ways and new leadership will be presented.

• Korean Journal of Social Welfare
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• v.58 no.1
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• pp.209-235
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• 2006

This study was performed to analysis the social worker's duty in korea and suggest for typology duties of 1st grade social worker, 2nd or 3th grade social worker's qualification. 911 social workers responded to questioner. This objectives was accomplished by the measuring to frequency of duties, and the qualifying cognition of each grade social worker's duties. As a result, social worker spent more time carried out maintenance of facility, direct services, intake, management of file and official document duties than personal management, planning and financial program, evaluation and termination duties. Type of social worker's duties fined out composed of 4 type. Type I(The 1st grade social worker's duties) was belonged to 53 task elements, type IV(The 2nd or 3rd grade social worker's duties) was subjected to 11 task elements. 21 task elements performed to either 1st grade social worker or 2nd, 3rd grade social worker by type or uniqueness of social work practices. To allocation of duties by each grade social worker, fitting out of qualification system, the task elements for each grade of social worker must be prescribed by the rules. This allocation of duties by each grade social worker would be utilized to support qualified social work services, and to strengthening of their professional.

• Journal of Korean Society of Archives and Records Management
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• v.6 no.2
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• pp.133-155
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• 2006

There are nearly 700 public agencies which should establish their own record centers in Korea. Until the end of 2005, nearly half of them had established record centers. It is the time, now, to try not only to force establish them continuously but also to choose their substances. This study aims to propose a business model for Korean record center and differenciate it according to public agencies specialities. It helps to actualize business of record centers and make sure their substances..

• 한국공간정보시스템학회:학술대회논문집
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• 2007.06a
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• pp.395-400
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• 2007

본 연구의 목적은 측량성과의 체계적 품질관리, 측량성과 관리업무의 효율성 향상 및 비용절감을 위하여 측량성과의 전자납품 및 품질검사의 자동화 방안을 연구하는데 있다. 이를 위하여 측량성과의 품질관리 현황 및 작업규정을 분석하고, 측량성과의 전자납품 및 품질검사 자동화를 위한 기본방안을 제시하였다. 측량 성과품의 유형을 품질검사의 자동화 측면에 구분을 해보면, 첫째, 품질검사의 자동화가 불가능한 유형, 둘째, 포맷분석과 소프트웨어 개발을 통하여 자동화된 품질 검사가 가능한 유형, 셋째, 제도적인 보완을 통하여 자동화가 가능한 성과품 유형 등 세 가지 종류로 분류가 가능하다. 이러한 측량성과품의 품질검사업무의 자동화는 크게 단기간에 미시적으로 해야 할 사안들과 중 장기에 걸쳐 거시적으로 추진해야할 사안 등 두 가지 측면의 시각으로 접근해야 하며, 업무적인 측면, 제도적인 측면 및 정보기술적인 측면에서 종합적으로 검토되어야 할 것으로 판단된다.