• Proceedings of the Korea Information Processing Society Conference
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• 2009.11a
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• pp.439-440
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• 2009

본 연구는 IT서비스관리체계의 기술수준과 IT서비스 관리 프로세스 성숙도 정도가 IT 아웃소싱 성과에 미치는 영향을 통계적으로 유의한 분석을 통해 객관적인 결과를 제시함으로써 기업에 IT 서비스의 SCM에 대한 의식 수준 강화와 IT서비스 관리 프로세스의 중요성을 인식 시켜 주고, 이것이 고객만족과 SLA의 성과에 영향을 주고 있음을 시사하고 있다.

• Information Systems Review
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• v.9 no.2
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• pp.1-14
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• 2007

The structure chosen to govern knowledge transfer in Inter Organizational Relationship(IOR) is often argued to be critical to the success of IOR. However, little research is done on the effective governance structure for knowledge transfer in global Business Process Outsourcing(BPO). The objective of this study is to explore the effective governance structure for knowledge transfer in IT intensive global BPO. Ground theory building methodology is used for this study. First, a generic framework on governance structure for knowledge transfer is derived from extant literature. The framework consists of potentially important constructs to study the governance mechanism for knowledge transfer. For the governance mechanism, this study focused on hierarchy/market structure, formal/informal control mechanisms and information systems. For knowledge type, the study focuses on sensitive knowledge, codifiable knowledge and non codifiable knowledge. This framework is applied to case analyses of two firms to explore effective governance mechanism to transfer each type of knowledge. As results of this study, pertinent propositions for future academic inquiry are derived.

• Proceedings of the KAIS Fall Conference
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• 2009.12a
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• pp.566-570
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• 2009

본 논문은 고용서비스 기관의 서비스 품질과 사용기업의 관리능력이 파견직 근로자의 조직만족과 사용 기업의 업무성과 개선에 대해 미치는 영향을 실증분석 하였다. 이를 위하여 본 논문은 서울, 경기지역 근로자 파견기업. 사용기업, 파견직 근로자를 설문조사를 실시하여, 근로자 파견기업 81부, 사용기업 83부, 파견직 근로자 79부 중 응답에 문제없는 파견직 근로자 79를 분석 사용하였다. 수집된 설문자료는 빈도 분석, 요인분석, 신뢰도분석, 위계적 회귀분석 등에 의해 분석되었다. 본 논문의 독립변수는 파견기업의 서비스 품질이며, 통제변수는 사용기업에 대한 만족도, 파견기업에 대한 만족도, 성별, 연령, 학력, 직위, 근무경력으로 구분하였다, 또한 중속변수는 업무성과의 개선, 직무만족이다. 분석결과는 첫째, 파견직에 대한 인식이 긍정적일수록 업무성과가 개선된다. 둘째 파견회사의 전문성이 클수록, 서비스능력이 좋을수록 업무성과가 개선된다. 사용기업의 적극성(관리능력)이 클수록 업무성과가 개선되는 것으로 나타났다.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2003.05a
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• pp.110-116
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• 2003

최근 기업들은 생산성 향상과 새로운 기회의 창출이라는 관점에서 e-Business 기업으로의 변환을 시도하고 있다. e-Business 기업으로의 변환에 있어서 솔루션의 도입은 거대한 자본이 소요되어 특히 중견/중소기업으로서는 엄두도 내질 못하는 실정이다. 이로 인하여 IT 아웃소싱의 극대화된 형태로 대두된 ASP를 이용하여 임대하는 성향이 나타나고 있는데, ASP는 웹을 기반으로 하여 어플리케이션을 공급하는 형태로 로컬 ERP를 도입하는 것과 비교해 볼 때 초기투자에 따른 자본절감효과를 누릴 수 있는 등의 여러 가지 장점을 지니고 있으므로 e-Business 구축에 적합한 형태라 볼 수 있다. 하지만 ASP의 활성화는 매우 더디게 진행되고 있으며 중견/중소기업들의 ASP에 대한 인식부족은 이들 더욱 지체시키고 있다. 따라서 본 논문은 ASP를 이용한 ERP구축의 사례를 연구하고 명확한 ASP의 도입을 위해 필요한 요소들을 살펴보고자 한다.

• Journal of Distribution Research
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• v.15 no.5
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• pp.19-35
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• 2010

In recently, the globalization of business and the competitive pressure have led to the growing strategic importance of the logistics function within the organization. All organizations are approaching 3PL(Third party logistics : 3PL) services to manage their logistics activities to gain competitive advantages. This has placed a number of demands on the logistics system and has become a rapidly developing area of investigation. Thus the research objective is to examine the effects of 3PL service qualities, trust and commitment on logistics performance. The results shows that visibility and expertise of the 3PL service quality elements positively affected shipper's trust. And availability, visibility and communication of the 3PL service quality elements positively affected shipper's commitment. In addition, the trust and commitment of shipper's company on the 3PL corporation positively affected logistics performance.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.24 no.1
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• pp.62-70
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• 2016

Perception of outsource workers among Incheon Int'l airport employees was reviewed about the service performances of winning the ASQ awards in 11 consecutive years. 85% of Incheon airport operating authority(Incheon International Airport Corp.) and its outsource companies employees was composed of outsource workers. Thus, their thoughts might represent the overall perception of airport operating authority employees. The perception on the service performances of winning the ASQ awards was analyzed by researchers using attribution theory model. It is useful to apply attribution modeling in order to analyze the causal relationships among variables. Attribution is the process by which individuals explain the causes of behavior and events. Attribution theory is the study of models to explain those processes. According to empirical analysis, it was found outsource workers attributed the excellent service performance of Incheon airport to such an internal factor as service competence. However it was also implied they attributed to such external factors as the positive relationship and institutional support from airport and government authorities.

• Journal of Digital Convergence
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• v.10 no.6
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• pp.71-82
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• 2012

The interest in SLA in accordance with the development of IT outsourcing has increased due to the rapid development of information systems. Moreover, an awareness and necessity for the Information System Operating Audit has increased while an effective IT service management operations for information systems is needed desperately. However, information system operations and maintenance instructions of the National Information Society Agency operates due to the current information system operation, but the experience and the interpretation of the auditor determine the decision in the field. This paper introduces an operating audit model for the efficient management. This model is derived from the Korea Information Society Agency's operating instructions of the Information Systems Audit and their inspection services. The audit checklists were derived from the areas of service planning, service delivery, service support, and service management. Consequently, the operating audit model was proposed, and the suitability of this model was verified by experts' opinions on the survey.

• Journal of Korea Society of Industrial Information Systems
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• v.8 no.2
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• pp.62-71
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• 2003

A number of companies tries to transform into e-business organizations in order to enhance their productivity dramatically and create a new value for their customers. Even thought IT invenstment is essential to be an e-business company, it costs a great deal for mid-sized or small-sized companies. Thus, this study suggests a cost-saving and web-based IT outsourcing, application service provider (ASP) that is an applicable model to transform a traditional company into an e-business company. Although companies under mid-size are considering the ASP method when introducing ERP system, ASP is not widespread yet. Therefore, this study analyzes the actual cases of domestic firms which successfully implemented ASP-ERP and investigates the pros and cons of ASP method.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2003.05a
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• pp.281-288
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• 2003

When comparing Korea logistics industry with advanced nations, in size, service scope, network and others, our domestic logistics industry is falling behind, and this problem will deter the efforts of South Korea becoming the logistics hub nation in North-east Asia. This study will focus on current conditions of th foreign and domestic logistics, presents policies and plans which will advance logistics industry in South Korea. The results of this study will promote logistics industry in Korea and attain the aim of being a Logistics Hub nation in North-east Asia.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.25 no.1
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• pp.193-215
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• 2014

This study investigated organizational changes in technical services of university libraries and analysed librarians' perception on the changes of technical service department by the survey to 32 technical service librarians. It also identified several factors that have changed work environment of technical departments such as the shared cataloging and outsourcing, and electronic resources in various formats and creation of metadata for these resources. Most librarians agreed that university libraries have to foster technical librarians' professioanal development to cope with emerging changes of technical services. They also recognized that the integration of traditional cataloging and metadata management is an important issue of orgranizational changes. Contrary to librarians' perception, technical service librarians were not fully awared of the procedure of metadata related works in other departments. Furthermore metadata creation and management were also conducted in several departments of libraries without proper control.