• Title/Summary/Keyword: 심층행동

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Relationship between Emotional Labor and Service Delivery Level of Employee in Travel Agency (여행업 종사원의 감정노동과 서비스 제공 수준과의 영향관계)

  • Jee, Jin-Ho
    • The Journal of the Korea Contents Association
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    • v.9 no.5
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    • pp.284-292
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    • 2009
  • A considerable amount of theoretical and empirical research has been done on the conceptualization of emotional labor, as well as its antecedents and consequences. The field, however, is lacking consistency respect to theory building and empirical findings, which suggests the need for more programmatic research. The main objective of this study is to build on prior research and further examine the theory, antecedents and consequences(service delivery level) of emotional labor, and to find out the relationship. In the results of empirical research, I found that two antecedent variables, job-related characters and display rules, influenced significantly employee perceived emotional labor. And both surface acting and deep acting have been found to have a influence on employees' service deliverly level, deep acting is more likely than surface acting to lead to service attitude of travel service provider. In business practices, more attention is needed in organizations' incentive programme and training considerations in jobs that have high demands. Despite these results, current studdy has its limitations. So, it may be interesting to further examine the relationship between emotional labor and control variables.

A Qualitative Study on the Information Seeking Conducted by Surveillants Against the Public Sector Organizations in Korea (우리나라 공공기관 행정감시자의 정보추구에 관한 질적 연구)

  • Yim, Jin-Hee;Lee, Zoon-Ky
    • Journal of the Korean Society for information Management
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    • v.26 no.4
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    • pp.249-276
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    • 2009
  • The purpose of this study is to investigate the information-seeking procedure of surveillants against public sector organizations in Korea. The surveillants used accountability mechanisms such as National Assembly Inspection and information disclosure to find out information they wanted. Examples of such group include social activists, professional supervisors, aides of the National Assembly congressman and the press members. Using data collected by in-depth interviews and participative observations, we studied their information seeking behaviors and factors that affect the procedure. Based on the Grounded Theory approach, we first generated 56 concepts, 17 categories and 6 super-categories about the participants' feeling, experiences and perception related to their information seeking. Then we developed a factor model among those generated concepts. The main contributions of this study are a) the results provide a useful guidance for the public information seekers b) we draw the requirements for enhancing public sector organizations' information management systems.

The Study on the Interface Design for supporting the Exhibition Viewing (전시환경을 위한 전시관람 지원 인터페이스 디자인에 관한 연구)

  • Choi, Ji-Eun;Choi, Mee-Yeon;Mhun, Yun-Jeung;Jung, Ji-Hong
    • 한국HCI학회:학술대회논문집
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    • 2006.02b
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    • pp.89-94
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    • 2006
  • 디지털 기술이 전시환경에 도입되면서 다양한 매체를 통해 전시물의 정보를 전달하게 되었다. 그리고 관람자는 단순히 보는 전시에서 적극적으로 전시관람에 참여하고 전시물의 정보를 활용하고자 하는 욕구가 증대 되고있다. 이에 따라 전시환경은 이동하는 관람자를 위해 인터넷과, 모바일 기기를 활용하여 효과적으로 관람체험을 지원하고, 정보를 제공하기 위한 서비스 연구가 중요해 졌다. 따라서 본 연구에서는 디지털 네트워크 환경으로 변화하는 전시 환경과 전시관람을 지원하는 서비스 연구 현황을 이해하기 위해 문헌과 사례조사를 통해 살펴보았다. 그리고 관람자들의 관람 상황과 관람 유형을 파악하기 위해 관람자들의 전시 관람 행동을 관찰하였다. 관찰내용을 분석하여 관람자들의 관람 행동에 따른 관람 유형 및 키워드를 도출하였다. 이를 기반으로 전시관람 시 발생하는 관람자들의 니즈와 문제점을 심층인터뷰를 통해 추출하였다. 관람자들의 니즈와 문제점은 관람자가 전시관을 이동하며 관람하는 상황에서 인터페이스를 통해 해결할 수 있는 요소를 중심으로 전시관람 지원 서비스 요소를 제안하였다. 제안한 서비스 요소는 전시물을 선택하여 관람할 때 전시물과 공간과의 관계를 인터페이스를 통해 파악하고 관람시간을 확인하며 관람하는 해결방안을 제시하였다. 이를 박물관의 전시환경을 사례로 모바일 PDA 에 적용하였으며 사용 시나리오를 통해 제안한 서비스의 유용성과 활용 가능성을 살펴보았다.

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Effect of Charade Techniques on a Character's Personality Development : Focusing on the Movie "April Story" (셔레이드 기법이 인물의 성격구축 결정에 미치는 영향 : 영화 "4월 이야기"를 중심으로)

  • Kim, Seong-Hoon
    • The Journal of the Korea Contents Association
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    • v.12 no.2
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    • pp.127-141
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    • 2012
  • With the help of information technology for a film, characteris both the composition of the story and one of the most important elements that lead the story. Character has a close relationship with personality description, and the character's age, background, education, and occupation help decide his or her personality. Charades are important in that by describing a character's psychology using charade techniques, it gives a stronger impression than by describing with merely lines or narration. When a man's thought changes, their behavior changes; when a behavior is repeated, it becomes habit; when a habit is repeated, it becomes nature. The nature is the person's personality, otherwise called character. Therefore, charade techniques describe a character's psychology well, and consequently, it has maintained its importance. Because human nature and in-depth psychological description have a connection with a character's personality development, I would like to discuss the topic through this research. By using Director Shunji Iwai's "April Story" as the text, the effects of charade techniques on a character's personality development in film will be analyzed by seeking and presenting the methodology shown within the work through charade-acting techniques used by the characters for the development of character's personality.

Effects, Perception, and Political Implication of Sexual Crime on Public Transportation (여성의 성범죄 피해경험이 교통행태에 미치는 영향분석 및 정책적 함의)

  • Bin, Mi-Young;Cho, Hye-Jin;Chung, Eui-Seok;Park, Hyoung-Won
    • Journal of Korean Society of Transportation
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    • v.30 no.2
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    • pp.53-65
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    • 2012
  • This study was performed to investigate the currents status of the sexual assaults on women public transportation users and to provide solutions in order to provide safe transportation services to women. Data was collected through in-depth interviews with career women in Gyeonggi-do. The main purpose of the interview was to understand their experiences about sexual assaults while using public transport and to investigate the extent to which their experiences affected their transportation-related behaviors. The effects of various related transport policies on women behaviors were also analyzed by estimating structural equation models. The results showed that among them, CCTV, accessible warning bells, and more police presence seemed to be more effective, but that woman-only sections were not as effective as others in reducing the number of crimes. The results implied that individual subjective norms and their perceived behavioral control, behavior intention were important factors. Based on these results, we recommended additional policies more effective in sexual crime reduction.

A study on the information providing behavior of public servants responding to the Information Disclosures (정보공개에 대응한 공무원의 업무정보 제공행동 연구)

  • Yim, Jin-Hee;Lee, Zoon-Ky
    • The Korean Journal of Archival Studies
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    • no.23
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    • pp.179-225
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    • 2010
  • The purpose of this study is to investigate the information-providing procedure of public servants responding to the request for the business information through the Information Disclosure mechanism in Korea. Using date collected by in-depth interviews we studied their information providing behaviors and factors that affect the procedure. Based on Grounded Theory approach, we first generated 55 concepts, 18 categories and 6 super-categories about the participants' feeling, experiences and perception related to their information providing. Then we developed a factor model among those generated concepts. And, we discussed various information providing modality of 3 difference type of information according to the formal record keeping level. The main contributions of this study are the results provide practical implications for the enhancing the Information Disclosure institution in Korea.

An Exploratory Study on Group Bullying of Labor Union Members in Labor-Management Disputes (노사분규 사업장 내 노동조합 조합원의 집단따돌림에 관한 탐색적 연구)

  • An, Sung-Eun;Lee, Dong-Yeon;Chae, Jun-Ho
    • Journal of Digital Convergence
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    • v.17 no.9
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    • pp.31-37
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    • 2019
  • The results of this study showed that victim's job motivation, organizational distrust, nervousness, turnover intention, frustration, stress and resistance, powerlessness and alienation were similar to previous studies. I was overwhelmed by the negative force of the collective union and experienced anger in the reality that one individual could not resist or find a solution. In addition, psychological factors such as union members' fear of union bullying were found to have a positive effect on the union members who did not join the strike and those who did not join the strike. It is necessary to consider the question of whether the group bullying behavior is valid in that the union bullying behavior of the union is effective in achieving the purpose of the group.

A Distributed Scheduling Algorithm based on Deep Reinforcement Learning for Device-to-Device communication networks (단말간 직접 통신 네트워크를 위한 심층 강화학습 기반 분산적 스케쥴링 알고리즘)

  • Jeong, Moo-Woong;Kim, Lyun Woo;Ban, Tae-Won
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.24 no.11
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    • pp.1500-1506
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    • 2020
  • In this paper, we study a scheduling problem based on reinforcement learning for overlay device-to-device (D2D) communication networks. Even though various technologies for D2D communication networks using Q-learning, which is one of reinforcement learning models, have been studied, Q-learning causes a tremendous complexity as the number of states and actions increases. In order to solve this problem, D2D communication technologies based on Deep Q Network (DQN) have been studied. In this paper, we thus design a DQN model by considering the characteristics of wireless communication systems, and propose a distributed scheduling scheme based on the DQN model that can reduce feedback and signaling overhead. The proposed model trains all parameters in a centralized manner, and transfers the final trained parameters to all mobiles. All mobiles individually determine their actions by using the transferred parameters. We analyze the performance of the proposed scheme by computer simulation and compare it with optimal scheme, opportunistic selection scheme and full transmission scheme.

A Study on Self-Censorship by Conflict in the Educational Environment of Art College: Based on the attribution theory. (예술대학 교육환경 속 갈등관계에 따른 자기검열 연구: 귀인이론을 중심으로)

  • Kim, Kwang-Cheol;Song, Jin-Ho
    • Journal of the Korea Convergence Society
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    • v.12 no.3
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    • pp.151-164
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    • 2021
  • This study aimed to find ways to reduce self-censorship by identifying the conflict and attribution to the motivation for self-censorship during the curriculum of the College of Arts. The analysis confirmed the significance of each relationship by conducting a correlation and regression analysis between the variables, and the analysis of the effects was based on the significant factors among them. The analysis showed the external locus of control toward self-censorship and interpersonal conflict had a partial mediation effect. In other words, as the degree of conflict in the educational environment increases, art college students are aware of the cause of the problem due to external characteristics such as others, task difficulty, etc., and thus confirmed the conclusion that frustration and shame caused by it become the motive for self-censorship.

Spectator's Value Cognition and Expected-benefit Factors on Professional Baseball Sportstar (프로야구 스포츠스타에 대한 관람자의 가치인식과 추구혜택)

  • Lee, Jong-Young;Ko, Jung-Hee
    • 한국체육학회지인문사회과학편
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    • v.51 no.3
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    • pp.79-88
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    • 2012
  • The purpose of this study was to find spectator's value cognition and expected-benefit factors on professional baseball sportstar. Purposeful Sampling method was used to select among fan club leaders and people who had watched baseball games over ten years 8 informants who watched more than 4 times in 6 baseball games in 2011 Lotte Card Professional Baseball League. Data collection relies on focus group interviews and in-depth interviews. Text analysis was attempted to adopt the A-R-C needs theory proposed by Thomson(2006) for spectator's value cognition and the metaphors for consuming by Holt(1995) for expected-benefit factors. The research summary is as follow: Spectator's value cognition on professional baseball sportstar were an object of entertainment-oriented value, a major figure for social relationship-oriented and an object of identical. Spectator's expected-benefit factors on professional baseball sports tar were confirmation of values and heroic orientation. Meanwhile, spectator who had entertainment-oriented value cognition on professional baseball sportstar expect heroic orientation, who recognize professional baseball sportstar a major figure for social relationship-oriented and an object of identical pursue confirmation of values.