• Journal of the Korea Institute of Information and Communication Engineering
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• v.22 no.6
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• pp.881-887
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• 2018

Various services using smart phones are being provided, and a variety of services are also provided in payment fields. Since the mobile payment services is closely related to the monetary part, various characteristics of the mobile system have a close relation with use trust. In this study, accessibility, compatibility, and security were selected as important factors in the mobile payment systems. We will examine how these system factors affect users' cognitive trust, emotional responses such as positive emotions and satisfaction. We surveyed users of mobile payment systems to achieve our research purposes. SPSS 23 and SmartPLS 2.0 were used for the analysis. The results showed that all system factors influenced cognitive trust and emotional response. However, positive emotions did not affect satisfaction. However, when we examine the relationship between emotional responses, positive emotions do not affect satisfaction.

• The Journal of Society for e-Business Studies
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• v.18 no.2
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• pp.257-277
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• 2013

Those studies in the field of Management Information Systems and the Success Model of the DeLone and McLean's Information Systems suggest that some factors related to information systems should be developed and operated to affect the performance of the user's personal and companies through the introduction and use of corporate information systems. The purpose of this study is put on searching for some factors which impact on user satisfaction about the customer information management systems of call center. We did conduct on a survey of 539 people who are working as a call center counseling employees as setting up a structural equation model which reflects previous research on working environment and job satisfaction, and modified DeLone and McLean's information system success model. The results of this study are as follows. First, seven of the eleven hypotheses that three quality of the information systems might be affecting working environment, job satisfaction, user satisfaction were adopted Second, we confirmed that the working environment works as a the partial mediation and the quality of services works as a fully mediation between system/information quality and users' satisfaction. The implications of this study are that it is necessary not only to make a good working environment but also to keep improving it in order to boost the operational performance of information systems in the future.

• Journal of the Korea Convergence Society
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• v.10 no.7
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• pp.411-419
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• 2019

The purpose of this study is to examine nursing students' satisfaction and to analyze satisfaction difference according to the general characteristics of the research subjects in blended learning. A survey was conducted for 4th grade nursing students who took 'Introduction to Nursing I (1)' course and agreed to participate in the study. 122 answers out of total 142 were analyzed. The findings are as follows; first, students' satisfaction was topped by off-line learning, followed by on-line learning, and blended learning; second, there was a difference in on-line learning satisfaction depending on the gender among the general characteristics of the research subjects, and also there was a significant difference in off-line learning satisfaction depending on the self-evaluation on grade; third, students pointed out that what needs to be improved most is technical support and system. This study would provide the measures to improve utilization and effectiveness of blended learning, and the basic data to establish university policies for the blended learning.

• Journal of Navigation and Port Research
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• v.45 no.1
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• pp.1-8
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• 2021

The purpose of this study was to explore the regulations and operational problems of on-board training, and to investigate and analyze the satisfaction level of consignment on-board training among students who completed their training at Korea Maritime & Ocean University. In terms of satisfaction differences by gender, female students generally had a higher relative satisfaction level than male students. The different types of satisfaction in the navigation and engineering categories, the overall practical effect and satisfaction level of the training records shows that the satisfaction level of the trainee is much lower than that of the trainee, so relevant educational institutions and shipping companies need to take measures to improve the satisfaction level of this part. The most important part of the comprehensive company evaluation completed by trainees asked whether they thought the training was equivalent in labor to the employees. Results suggest shipping companies must make a clear distinction between employees and trainees, while establishing relevant internal procedures so that the on-board training process can be carried out in accordance with the purpose of the on-board training consignment.

• Smart Media Journal
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• v.12 no.11
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• pp.154-164
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• 2023

The Construction Technology Information System collects, processes, and provides the public with free of charge 16 types of construction technology-related texts or index information, such as construction standards, construction practices, and construction reports, required at construction sites to enhance domestic construction technology. This study judged that user satisfaction could be increased if the budget was allocated first to the most effective construction technology information DB establishment. For each type of construction technology information, the level of satisfaction felt by the population for the quantity provided and the value of use according to the acquisition and utilization of information were investigated. Reliability between independent variables and dependent variables through a multiple regression analysis process to identify how the demographic characteristics of the population affect user satisfaction and the factors that affect the use value of information for each type of construction technology information. and the correlation was analyzed. The correlation between the demographic characteristics of respondents and users' satisfaction with the provided quantity was generally low, but construction experience, age, etc. were found to have an effect on satisfaction with the provided quantity. In particular, among the demographic measurement items of respondents, the more construction experience they had, the higher their satisfaction level with the quantity provided of low-level technical standards, and it was analyzed that older age had an impact on satisfaction with the quantity provided for small and medium-sized business support information.

• Proceedings of the Korean Society for Information Management Conference
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• 1998.08a
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• pp.77-80
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• 1998

본 연구에서는 인터넷을 활용하여 도서관의 이용자가 편리한 웹 환경에서 스스로 이용자교육을 실행할 수 있는 개별학습 시스템을 개발한 후, 이용자 만족도 조사를 통하여 그 효율성을 평가하였다. 이 시스템은 도서관 자료검색시스템의 이용절차 뿐 아니라 정보검색이나 자료조직에 대해 이용자가 더욱 폭 넓게 이해할 수 있도록 구성하였다.

• Proceedings of the Korea Society of Information Technology Applications Conference
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• 2007.11a
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• pp.115-115
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• 2007

• 한국정보교육학회:학술대회논문집
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• 2008.01a
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• pp.154-159
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• 2008

2005년 사이버가정학습 시스템이 구축되어 운영되고 있지만 많은 학생이 이를 외면하고 사교육에 많은 시간과 비용을 사용하고 있다. 사이버가정학습을 이용하는 학생들의 인지양식 특성을 두 집단으로 나누어 각각 교육만족도를 분석하였다. 그 결과 장독립적인 인지양식 학생들은 학원, 과외 등의 사교육으로 사이버가정학습 이용률이 저조하였고 잘 정리된 자료와 콘텐츠를 사이버가정학습에서 이용하고 싶어 했고 사이버가정학습의 내용과 콘텐츠에 대해서는 긍정적인 의견이 많았다. 장의존적인 인지양식 학생들은 가정에서 컴퓨터 사용 환경이 쉽지 않아 이용하지 못하는 학생이 많았으며 현재 사이버가정학습의 만족도가 높게 나타났으나 만족도 조사에서 사이버선생님에 대한 불만이 비교적 많이 나타났다.

• Proceedings of the Korea Information Processing Society Conference
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• 2009.11a
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• pp.953-954
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• 2009

이제 기업에서는 정보화 없이는 하루도 운영이 안 될 정도로 정보화의 역할과 중요도가 커지고, IT를 사용하는 이용자는 확대되고 있다. 그러나 실제 IT 서비스를 이용하는 수혜자 입장에서의 만족도는 높지 않은 것으로 나와 있다. IT 서비스산업의 시스템 운영부문에서 고객만족도를 위한 서비스 품질변수 결정에 대한 연구를 통해 고객만족도를 높일 수 있는 방법을 연구하였다

• The Journal of Society for e-Business Studies
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• v.9 no.3
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• pp.191-205
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• 2004

In banking industry, as competition of retail finance is intensive, there appeared eCRM which is a kind of marketing strategy, not only screening good customers but also doing one-to-one marketing for improving customer royalty and satisfaction of goods and service of bank. The strategic importance of eCRM is increasing more and more. We studied bank to use the advantage of expert system and eCRM. The expert system is used as a tool to analyze eCRM. In this paper, first, we presented an eCRM system architecture using expert systems in banking business. Secondly, a bank financial goods recommendation system using expert system is designed and developed. Customers will receive the good quality financial services from the expert system and banks also will acquire the good quality customer data from the expert system.