• Journal of the Korean Society of Food Science and Nutrition
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• v.45 no.11
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• pp.1673-1680
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• 2016

The purpose of this study was to examine how customer orientation (CO) reduces employee stress to customers (CSS). As emotional labor strategies [surface acting (SA) and deep acting (DA)] may mediate a role between CO and CSS, we verified multiple parallel mediator roles of SA and DA between CO and CSS. Our survey was administered to 323 school foodservice employees in Daegu and Gyeongbuk. The results show that CO increased DA but did not decrease SA, and SA had a positive effect on CSS while DA did not influence CSS. These results did not support the parallel multiple mediator model. We conducted post-hoc model modification and proposed the serial multiple mediator model as a modified model. As a result, CO increased DA, DA reduced SA, and SA showed a positive relation with CSS. This double mediating effect through DA and SA between CO and CSS was significant. Based on these results, we found that CO did not have a direct effect on SA and CSS. DA did not directly reduce CSS while CO reduced SA and CSS through DA indirectly. DA had a negative effect on CSS through SA indirectly. Finally, implications and limitations of this are discussed.

• Proceedings of the Korean Society for Information Management Conference
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• 2015.08a
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• pp.99-102
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• 2015

도서관 민원과 이용자 불평행동을 살펴보고, 사서의 직무 불안을 야기하는 이용자 불평행동에 대한 이론적인 접근과 조사를 통해, 도서관 현장에서의 블랙컨슈머와 사서스트레스의 상관성을 분석하고자 한다. 본 논문은 지금까지의 사서의 직무스트레스 관련 연구가 직무스트레스 요인분석, 직무만족과의 관련성을 분석하였다면, 사서 직무에 대한 업무 범위를 좀 더 세분하여 사서의 대민서비스 역할에 주목하고, 도서관의 불량고객의 유형을 파악하여, 감정노동 분야 및 소비자학에서 논의되어 왔던 불평행동에 따른 직무스트레스 부분에 대하여 심도 있게 접근하고자 한다.

• Journal of Korean Home Economics Education Association
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• v.20 no.1
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• pp.1-19
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• 2008

The purpose of this study was to find out the stress level, dietary behavior score, and relationship between stress level and dietary behavior score of middle school male students in Daejeon. Eight items of stress such as family, study, amusement, health, friend, girl friend, teacher, and daily life, and 3 items of eating behavior such as diet regularity, dietary balance and healthy diet were analyzed. The data were gathered by questionnaires from 140 students in Joong gu, Daejeon city during July 10 to 14, 2006 and 128 questionnaires(91.4%) were analyzed. The conclusion of this study were summarized as follows: 1st, the total stress level was 2.36 out of 5 full scales. The study related stress was the highest 2.93, and the stress related to girl friend was the lowest, 1.96, though there were no significant differences among the 8 kinds of stress items. 2nd, the total score of dietary behavior was 3.02 out of 5 full scales. 3rd, when the students were divided into 3 groups(low, meddle, and high group) according to the stress level, the middle group showed the highest score of dietary behavior, while the high group showed the lowest score, but non-significant. 4th, according to the relationships between stress levels and dietary behavior scores, significant relationships were found between the total stress score and dietary balance. And diet regularity score were influenced by stress items such as family related, study related, and health related.

• Journal of the Korea Society of Computer and Information
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• v.24 no.11
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• pp.87-98
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• 2019

In recent years, many organizations protect their information resources by investing in information security technology. However, information security threats from insiders have not been reduced. This study proposes a method for reducing information security threats within an organization by mitigating negative information security behaviors of employees. Specifically, the study finds a relationship between information security related role stress and negative behavior and suggests whether organizational justice mitigates role stress. That is, the purpose of the study is to suggest a mechanism between organizational justice, information security related role stress, and negative behavior. Negative behavior consist of avoidance behavior and deviant behavior, and security related role stress consist of role conflict and role ambiguity. Organizational justice consist of distributional justice, procedural justice, and informational justice. The research model is verified through structural equation modeling. After establishing a research model and hypothesis, we develop a survey questionnaire and collect data from 383 employees whose organizations have already implemented security policies. The findings appear that security related role stress increases negative behavior and that organizational justice mitigates role stress. The results of the analysis suggest the direction of organizational strategy for minimizing insider's security-related negative behaviors.

• Proceedings of the Korean Society of Computer Information Conference
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• 2023.01a
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• pp.185-187
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• 2023

본 연구에서는 환대산업 종사원들의 직무 스트레스가 조직시민행동에는 어떤 영향을 미치는지를 분석하였다. 또한 직무스트레스와 조직시민행동사이에서 가족기능이 매개역할을 하는지를 알아보고자 한다. 환대산업 종사원들의 직무 및 역할과 조직시민행동에 관련한 연구들을 살펴보면 환대산업 종사원들은 보다 나은 업무결과를 위하여, 업무 스트레스를 경험하게 되고 이 업무 스트레스는 조식시민행동을 낮게하는 변수로 작용하게 된다. 따라서 본 연구에서는 호텔기업 종사원들의 직무스트레스가 조직시민행동에 어떤 영향관계에 있는지를 실증적으로 분석해보고 그 영향관계에서 가족기능은 어떤 매개역할을 하는지를 알아보고자 한다.

• Journal of Korea Entertainment Industry Association
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• v.13 no.5
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• pp.229-238
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• 2019

The aim of the research is to investigate relationship between drivers' self-control, driving behavior and driving stress. 180 people who have driver's licence and have experiences in driving in Gwangju and Jeonnam area participated for the research. The survey was conducted from 29^th April 2015 to 24^th July 2015 and data was analysed to figure out the relationship between drivers' self-control, driving behavior and driving stress. As a result, Firstly, drivers' self-control affected mistakes, violations, errors of driving behavior, and driving environment, traffic regulations, accident control, time pressure of driving stress. It showed a statistical significant difference and the higher drivers' self-control is, the lower sub construct factor of driving behavior and driving stress. Secondly, those factors of drivers' self-control, driving behavior and driving stress were correlated. The result showed the relationship between drivers' self-control, driving behavior and driving stress. It is also possible to utilize the information to prevent car accidents. Finally, it is expected to do research further by expanding the participants into multiple areas of people.

• Korean Journal of Health Education and Promotion
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• v.26 no.5
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• pp.1-13
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• 2009

Objectives: The purpose of this study was to examine factors influencing stress coping behaviors of elementary students in Korea. Methods: This study used a descriptive comparative survey design. A total of 1,161 elementary students voluntarily participated in the study from 10 schools at three regional levels (large and medium-sized cities, and rural towns). Coping behaviors were measured by the modified Ways of Coping Checklist. The data were analyzed using descriptive statistics, t-test, ANOVA, and multiple regression. Results: The most commonly used stress coping behavior reported by the participants was mystic coping, followed by positive coping, and negative coping. Students living in the large city and female students tended to use more coping behaviors than students living in the medium-sized city or rural towns and male students, respectively. Positive coping behaviors were associated with high school performance while myotic coping behaviors were associated high life satisfaction. Conclusion: Elementary students who are males, dissatisfied with their lives, or living in large cities or rural towns tended to be at risk for poor coping. There were differences in factors influencing coping behaviors by type of coping behaviors. An approach to building a successful coping behavior that is specifically tailored to the gender subsets of population and region-specific social and physical environment is recommended.

• Journal of Families and Better Life
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• v.12 no.2
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• pp.1-15
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• 1994

본 연구의 목적은 주부의 취업여부에 따른 가정관리 행동시 스트레스와 가정생활만 족도를 비교.분석하고 관련변인에 따른 차이를 분석하며 가정생활만족도에 영향을 미치는 제반 변인을 고찰하여 주부들의 스트레스를 해소함과 동시에 가정생활의 만족도를 증진시킬 수 있는 방안을 모색하는 데 있다. 본 연구는 예비조사를 거쳐본조사를 실시하였고 설문지는 총 500부를 배부하였으나 응답이 부실기재된 것을 제외한 328부가 분석자료로 사용되었고 모든자료의 분석방법은 SPSS program package를 이용하였다. 본 연구의 중요한 결과를 요 약하면 다음과 같다. 1) 가정관리행동과 스트레스 인지수준은 취업주부가 비취업주부보다 높 게 나타났다. 2)가정생활만족도는 취업주부와 비취업주부간에 유의한 차이를 보이지 않았다. 3)취업주부와 비취업주부의 가정관리행동시 스트레스 인지수준과 가정생활만족도는 의미있는 부적상관을 나타냈다. 4)취업주부와 비취업주부의 가정생활만족도에 가장 큰영향을 미치는 변인은 남편의 지지도로 밝혀졌으며, 이외에 취업주부의 가정생활만족도는 가사노동선호도, 주생활 관리행동시 스트레스에 의하여, 비취업주부의 가정생활만족도는 가사노동선호도, 애정 및 기질 관리 행동시 스트레스, 가사노동에 대한 가치평가에 의하여 영향을 받는 것으로 나타났다.

• Journal of Nutrition and Health
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• v.42 no.4
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• pp.358-365
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• 2009

The study was performed for investigation with 257 female adults to find out the factors affecting health control behavior and obesity stress by personality type. First of all, BMIs of the respondents showed 30 low weight (11.7%), 170 normal weight (66.1%), 33 overweight (12.8%) and 24 obese respondents (9.4%). Comparing with low weight or normal weight, overweight or obesity could be seen as strong with diet control behaviors, from which obesity stress showed the tendency to be high accordingly. Second, the result of the investigation showed that for the open personality, which was featured as strongly desired to accomplish, very sincere and sensitive, they were more eager to control through health or diet. Third, the result of the investigation showed that for the more nervous, which is featured as emotionally unstable, bad at self control of impetus and clumsy to handle stress, the obesity stress was escalating.

• Journal of the Korea Convergence Society
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• v.12 no.2
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• pp.247-258
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• 2021

Recently, organizations are demanding strict information security behavior from their employees. Strict information security policies and techniques can cause information security related stress. The purpose of this study is to present the negative effects of information security related techno stress and role stress that reduce knowledge sharing behavior and person-organization fit. The survey was conducted to people working in organizations with information security policies and system, and the research hypothesis was verified by structural equation modeling using 309 samples. As a result of the study, person-organization fit had a positive effect on knowledge sharing behavior, but role stress had a negative effect. And, techno-stress negatively affected the person-organization fit. Additionally, role ambiguity had a moderating effect between person-organization fit and knowledge sharing behavior. The implications of the study were to confirm the negative effects of information security related techno stress and role stress, and to suggest directions for minimizing negative behavior of insiders.