• Proceedings of the Korean Society of Computer Information Conference
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• 한국컴퓨터정보학회 2019년도 제59차 동계학술대회논문집 27권1호
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• pp.225-226
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• 2019

오피니언 마이닝은 온라인 문서의 감성을 추출하여 분석하는 기법이다. 별도의 여론조사 없이 감성을 분석 가능하므로, 최근 활발한 연구 분야이다. 그러나 소셜미디어에는 신조어 등이 많이 포함되어 있어 기존 감성분석 시스템으로는 정확한 분석이 어려울 뿐만 아니라, 복합적인 감성에 대한 분석을 내리기에 불리하다. 이에 본 연구에서는 직관적인 감성모델을 제안하고 SNS에서 주목받는 다양한 신조어를 수용한 감성단어사전을 구축한 후, 이를 적용하여 소셜미디어에 나타나는 복합적인 감성을 분석하는 감성분석시스템을 설계한다.

• Journal of the Korea Society of Computer and Information
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• 제25권4호
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• pp.133-140
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• 2020

Emotional analysis is an application of opinion mining that analyzes opinions and tendencies of people appearing in unstructured text. Recently, emotional analysis of social media has attracted attention, but social media contains newly-created words and slang, so it is not easy to analyze with existing emotional analysis. In this study, I design a new emotional analysis system to solve these problems. The proposed system is possible to analyze various emotions as well as positive and negative in social media including newly-created words and slang. First, I collect newly-created words and slang related to emotions that appear in social media. Then, expand the existing emotional model and use it to quantify the degree of sentiment in emotional words. Also, a new sentiment dictionary is constructed by reflecting the degree of sentiment. Finally, I design an emotional analysis system that applies an sentiment dictionary that includes newly-created words and an extended emotional model.

• Journal of Intelligence and Information Systems
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• 제22권3호
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• pp.91-111
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• 2016

It is crucial for the social media based marketing practices to perform sentiment analyze the unstructured data written by the potential consumers of their products and services. In particular, when it comes to the companies which are interested in global business, the companies must collect and analyze the data from the social media of multinational settings (e.g. Youtube, Instagram, etc.). In this case, since the texts are multilingual, they usually translate the sentences into a certain target language before conducting sentiment analysis. However, due to the lack of cultural differences and highly qualified data dictionary, translated sentences suffer from misunderstanding the true meaning. These result in decreasing the quality of sentiment analysis. Hence, this study aims to propose a method to perform a multilingual sentiment analysis, focusing on Korean-Chinese cases, while avoiding language translations. To show the feasibility of the idea proposed in this paper, we compare the performance of the proposed method with those of the legacy methods which adopt language translators. The results suggest that our method outperforms in terms of RMSE, and can be applied by the global business institutions.

• Proceedings of the Korean Society of Computer Information Conference
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• 한국컴퓨터정보학회 2015년도 제52차 하계학술대회논문집 23권2호
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• pp.81-83
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• 2015

본 연구는 사용자의 감성이 온라인 소셜 미디어를 통해 감염이 된다는 사실을 감성 전파 모델링으로 보이고자 한다. 이를 위해 전염병 파생을 기술하고 이를 예측하는데 사용되었던 질병확산 모델을 기초로 소셜 미디어상의 감성 전파 모델을 제시한다. 제시한 모델의 타당성을 검증하기 위해 특정 리테일 산업에 대한 논의가 활발히 이루어지고 있는 웹포럼의 데이터를 수집한다. 수집된 데이터로부터 주요 주제어를 도출하고, 주제별 감성을 측정하고, 시간에 따른 감성 값을 도출하여, 제시한 모델을 추정한다. 실험 결과 사용자의 긍정적 감성과 부정적 감성이 서로 경쟁관계에 있다는 가정을 따른 제안한 모델이 타당함을 보였다.

• Journal of Intelligence and Information Systems
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• 제29권3호
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• pp.317-340
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• 2023

In a business context, ESG is defined as the use of environmental, social, and governance factors to assess a firm's progress in terms of sustainability. Social media has enabled the public to actively share firms' good and/or bad deeds, increasing public interest in ESG management. Therefore, this study aimed to investigate the association of firm performances with the respective sentiments towards each of environmental, social, and governance activities, as well as comprehensive ESG sentiments, which encompass all environmental, social, and governance sentiments. This study used panel regression models to examine the relationship between social media ESG sentiment and the Return on Assets (ROA) and Return on Equity (ROE) of 143 companies listed on the KOSPI 200. We collected data from 2018 to 2021, including sentiment data from a variety of social media channels, such as online communities, Instagram, blogs, Twitter, and other news. The results indicated that firm performance is significantly related to respective ESG and comprehensive ESG sentiments. This study has several implications. By using data from various social media channels, it presents an unbiased view of public ESG sentiment, rather than relying on ESG ratings, which may be influenced by rating agencies. Furthermore, the findings can be used to help firms determine the direction of their ESG management. Therefore, this study provides theoretical and practical insights for researchers and firms interested in ESG management.

• Science of Emotion and Sensibility
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• 제27권1호
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• pp.69-80
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• 2024

This study aimed to gain valuable insights into the performance and user satisfaction of applications (apps) through a thorough analysis of Instagram user reviews collected from Google Play. The study utilized text mining and sentiment analysis techniques and systematically identified emotions and opinions embedded in user reviews to deeply understand the areas of improvement and user experiences of the app. It analyzes how Instagram reviews reflect the diverse experiences of users and how they reveal the strengths and weaknesses of the app. For this purpose, sentiment analysis using the naive Bayes algorithm was conducted, and the results were expected to aid in the improvement of Instagram's services. In addition, the study aimed to assist developers in better understanding and utilizing user feedback, ultimately contributing to enhanced user satisfaction. This study explored the complex relationship between social media usage patterns and user opinions by seeking ways to provide a better user experience through these insights.

• Information Systems Review
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• 제24권1호
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• pp.1-19
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• 2022

Social media-based communication has become crucial part of our personal and official lives. Therefore, it is no surprise that social media sentiment analysis has emerged an important way of detecting potential customers' sentiment trends for all kinds of companies. However, social media sentiment analysis suffers from huge number of sentiment features obtained in the process of conducting the sentiment analysis. In this sense, this study proposes a novel method by using Bayesian Network. In this model MBFS (Markov Blanket-based Feature Selection) is used to reduce the number of sentiment features. To show the validity of our proposed model, we utilized online review data from Yelp, a famous social media about restaurant, bars, beauty salons evaluation and recommendation. We used a number of benchmarking feature selection methods like correlation-based feature selection, information gain, and gain ratio. A number of machine learning classifiers were also used for our validation tasks, like TAN, NBN, Sons & Spouses BN (Bayesian Network), Augmented Markov Blanket. Furthermore, we conducted Bayesian Network-based what-if analysis to see how the knowledge map between target node and related explanatory nodes could yield meaningful glimpse into what is going on in sentiments underlying the target dataset.

• Journal of the Korea Institute of Information and Communication Engineering
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• 제19권4호
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• pp.780-786
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• 2015

Social media, such as Social Network Service include a lot of spontaneous opinions from customers, so recent companies collect and analyze information about customer feedback by using the system that analyzes Big Data on social media in order to efficiently operate businesses. However, it is difficult to analyze data collected from online sites accurately with existing morpheme analyzer because those data have spacing errors and spelling errors. In addition, many online sentences are short and do not include enough meanings which will be selected, so established meaning selection methods, such as mutual information, chi-square statistic are not able to practice Emotional Classification. In order to solve such problems, this paper suggests a module that can revise the meanings by using initial consonants/vowels and phase pattern dictionary and meaning selection method that uses priority of word class in a sentence. On the basis of word class extracted by morpheme analyzer, these new mechanisms would separate and analyze predicate and substantive, establish properties Database which is subordinate to relevant word class, and extract positive/negative emotions by using accumulated properties Database.

• Proceedings of the Korea Contents Association Conference
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• 한국콘텐츠학회 2016년도 춘계 종합학술대회 논문집
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• pp.153-154
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• 2016

소셜미디어는 다대대의 양방향적 소통으로 정보전달의 신속성과 함께 인간관계의 네트워크 확장이 가능한 광고의 매체로서 주목을 받고 있어 그 활용사례로 영국의 존루이스 백화점 크리스마스 캠페인 광고 "Bear and Hare"의 감성 스토리를 활용한 소셜 커뮤니케이션 전략을 분석하였다.

• Journal of Digital Convergence
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• 제12권10호
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• pp.243-252
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• 2014

Many researches about the effect on politics, economics and Sociocultural phenomenon using the social media are in progress. Authors utilized NAVER Trend most famous web browsing service in korea, NAVER Blog social media, NAVER Cafe service and Open Data(API) and also used temperature, humidity index data of Korea Meteorological Administration. This study analyzed a change of the public's emotion in korea using Cluster analysis of vocabulary of taste among its of feelings and senses. K-means clustering was followed by decision of the number of groups which was used Chi-square goodness of fit test and ward analysis. Eight groups was made and it represented sensitive vocabulary. By Discriminant analysis, eight groups decided by Cluster analysis has 98.9% accuracy. The change of the public's emotion has capability to predict people's activity so they can share sensibility and a bond of sympathy developed between them.