• Journal of the Korean Institute of Intelligent Systems
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• v.22 no.5
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• pp.563-569
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• 2012

The studies of opinion mining or sentiment analysis have been the focus with social web proliferation. Sentiment analysis requires sentiment resources to decide its polarity. In the existing sentiment analysis, they have been built resources designed with intensity of sentiment polarity and decided polarity of opinion using the ones. In this paper, I will present sentiment categories for not only polarity of opinion but also the basis of positive/negative opinion. I will define psychological emotions to primary sentiments for the reasonable classification. And I will extract the informations of sentiment from social web texts for the actual distribution of sentiments in social web. Re-classifying primary sentiments based on extracted sentiment information, I will organize sentiment categories for the social web. In this paper, I will present 23 categories of sentiment by using proposed method.

• Journal of Intelligence and Information Systems
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• v.29 no.1
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• pp.397-412
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• 2023

In order for social robots to take root in human life, it is important to consider the technical implementation of social robots and human psychology toward social robots. This study aimed to derive potential social robot clusters based on the emotions consumers feel about social robot appearance design, and to identify and compare important design characteristics and emotional differences of each cluster. In our study, we established a social robot emotion framework to measure and evaluate the emotions consumers feel about social robots, and evaluated the emotions of social robot designs based on the semantic differential method, an kansei engineering approach. We classified 30 social robots into 4 clusters by conducting a multidimensional scaling method and K-means cluster analysis based on the emotion evaluation results, confirmed the characteristics of design elements for each cluster, and conducted a comparative analysis on consumer emotions. We proposed a strategic direction for successful social robot design and development from a human-centered perspective based on the design characteristics and emotional differences derived for each cluster.

• Proceedings of the Korea Information Processing Society Conference
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• 2019.10a
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• pp.914-917
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• 2019

SNS 의 발전으로 기업이나 공공단체는 소셜 데이터가 가지고 있는 감성이나 의견, 여론 등을 분석해서 신흥 가치를 창출하려 한다. 소셜 데이터를 기반으로 하는 감성 분석은 사람들의 소비 측면 및 제품 평가 파악은 물론 기업 매출 및 정책 수립 등에서 도움이 된다. 하지만 소셜 데이터는 각종 신조어 및 이모티콘이 다수 포함되어 있어 기존 감성 분석 방법으로는 정확한 분석을 하기 어렵다. 이러한 문제를 해결하기 위해 본 논문에서는 신조어 및 이모티콘 감성 사전을 구축하고, 분석 과정에서 기존 감성 사전과 본 논문에서 구축된 신조어 및 이모티콘 감성 사전을 사용하여 감성 분석 정확도를 비교한다.

• Proceedings of the Korea Multimedia Society Conference
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• 2012.05a
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• pp.326-329
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• 2012

컴퓨터 네트워크를 통하여 구현되고 있는 SNS의 발달 과정을 살펴보면 타인과의 대화를 중점적으로 구현한 초창기 시절을 지나, 자신의 사상과 생각을 전파, 공유하는 시대로 발전되었다. 이러한 소셜 네트워크는 나름의 효율성을 지니고 있으나, 사람의 본질인 아날로그적 감성을 표현하기에는 모자라는 점이 있었다. 본 연구는 현재의 소셜 네트워크에 감성적인 요소를 삽입하여 조금 더 친밀한 소셜 네트워크를 구현하고자 하였다. 인간의 감성적 요소를 이루는 만남, 추억이 주가 되는 소셜 네트워크는 디지털 시대에서 놓칠 수 있는 아날로그적 감성과 따뜻한 인간미를 느낄 수 있다는 장점이 있다. 소셜 네트워크의 편리함과 모바일 기술력을 이용해 오프라인에서 느낄 수 있는 따뜻함을 배가 한다.

• Proceedings of the Korean Society of Computer Information Conference
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• 2019.01a
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• pp.225-226
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• 2019

오피니언 마이닝은 온라인 문서의 감성을 추출하여 분석하는 기법이다. 별도의 여론조사 없이 감성을 분석 가능하므로, 최근 활발한 연구 분야이다. 그러나 소셜미디어에는 신조어 등이 많이 포함되어 있어 기존 감성분석 시스템으로는 정확한 분석이 어려울 뿐만 아니라, 복합적인 감성에 대한 분석을 내리기에 불리하다. 이에 본 연구에서는 직관적인 감성모델을 제안하고 SNS에서 주목받는 다양한 신조어를 수용한 감성단어사전을 구축한 후, 이를 적용하여 소셜미디어에 나타나는 복합적인 감성을 분석하는 감성분석시스템을 설계한다.

• Journal of Intelligence and Information Systems
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• v.27 no.2
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• pp.55-78
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• 2021

Tosolve complex and diverse social problems and ensure the quality of life of individuals, social robots that can interact with humans are attracting attention. In the past, robots were recognized as beings that provide labor force as they put into industrial sites on behalf of humans. However, the concept of today's robot has been extended to social robots that coexist with humans and enable social interaction with the advent of Smart technology, which is considered an important driver in most industries. Specifically, there are service robots that respond to customers, the robots that have the purpose of edutainment, and the emotionalrobots that can interact with humans intimately. However, popularization of robots is not felt despite the current information environment in the modern ICT service environment and the 4th industrial revolution. Considering social interaction with users which is an important function of social robots, not only the technology of the robots but also other factors should be considered. The design elements of the robot are more important than other factors tomake consumers purchase essentially a social robot. In fact, existing studies on social robots are at the level of proposing "robot development methodology" or testing the effects provided by social robots to users in pieces. On the other hand, consumer emotions felt from the robot's appearance has an important influence in the process of forming user's perception, reasoning, evaluation and expectation. Furthermore, it can affect attitude toward robots and good feeling and performance reasoning, etc. Therefore, this study aims to verify the effect of appearance of social robot and consumer emotions on consumer's attitude toward social robot. At this time, a social robot design evaluation model is constructed by combining heterogeneous data from different sources. Specifically, the three quantitative indicator data for the appearance of social robots from the ABOT Database is included in the model. The consumer emotions of social robot design has been collected through (1) the existing design evaluation literature and (2) online buzzsuch as product reviews and blogs, (3) qualitative interviews for social robot design. Later, we collected the score of consumer emotions and attitudes toward various social robots through a large-scale consumer survey. First, we have derived the six major dimensions of consumer emotions for 23 pieces of detailed emotions through dimension reduction methodology. Then, statistical analysis was performed to verify the effect of derived consumer emotionson attitude toward social robots. Finally, the moderated regression analysis was performed to verify the effect of quantitatively collected indicators of social robot appearance on the relationship between consumer emotions and attitudes toward social robots. Interestingly, several significant moderation effects were identified, these effects are visualized with two-way interaction effect to interpret them from multidisciplinary perspectives. This study has theoretical contributions from the perspective of empirically verifying all stages from technical properties to consumer's emotion and attitudes toward social robots by linking the data from heterogeneous sources. It has practical significance that the result helps to develop the design guidelines based on consumer emotions in the design stage of social robot development.

• Proceedings of the Korean Society of Computer Information Conference
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• 2015.07a
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• pp.81-83
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• 2015

본 연구는 사용자의 감성이 온라인 소셜 미디어를 통해 감염이 된다는 사실을 감성 전파 모델링으로 보이고자 한다. 이를 위해 전염병 파생을 기술하고 이를 예측하는데 사용되었던 질병확산 모델을 기초로 소셜 미디어상의 감성 전파 모델을 제시한다. 제시한 모델의 타당성을 검증하기 위해 특정 리테일 산업에 대한 논의가 활발히 이루어지고 있는 웹포럼의 데이터를 수집한다. 수집된 데이터로부터 주요 주제어를 도출하고, 주제별 감성을 측정하고, 시간에 따른 감성 값을 도출하여, 제시한 모델을 추정한다. 실험 결과 사용자의 긍정적 감성과 부정적 감성이 서로 경쟁관계에 있다는 가정을 따른 제안한 모델이 타당함을 보였다.

• Journal of the Korea Society of Computer and Information
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• v.19 no.12
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• pp.49-56
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• 2014

In this paper, we propose a method for identifying hidden principal sentiments among large scale texts from documents, social data, internet and blogs by analyzing standard language, slangs, argots, abbreviations and emoticons in those words. The IRLBA(Implicitly Restarted Lanczos Bidiagonalization Algorithm) is used for principal component analysis with large scale sparse matrix. The proposed system consists of data acquisition, message analysis, sentiment evaluation, sentiment analysis and integration and result visualization modules. The suggested approaches would help to improve the accuracy and expand the application scope of sentiment analysis in social data.

• The Journal of Society for e-Business Studies
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• v.17 no.1
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• pp.75-90
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• 2012

The aim of this study is to investigate the preferred website's design factors. Social computing is driving a dramatic evolution of the Web these days, and a number of users are increasing every day. But many website designers are just focusing on functional aspects of website. Also, there are few studies regarding the social computing website's emotional design. Proper designs of social computing websites could be designed through investigating the websites design factors preferred by users. Empirical study was conducted in order to investigate websites design factors preferred by users. Website design and user emotion of social computing websites were measured by the questionnaire and 254 people participated. Also, Website design and user emotion of non-social computing websites were measured by same participants, and then comparing results each other. Five design factors and eight emotion factors were derived, and only four out of design factors and three out of emotion factors were found as having significant effects on the satisfaction of social computing website. In addition, different factors in determining user satisfaction when using social computing websites and non-social computing website.

• Journal of the Korea Society of Computer and Information
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• v.25 no.4
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• pp.133-140
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• 2020

Emotional analysis is an application of opinion mining that analyzes opinions and tendencies of people appearing in unstructured text. Recently, emotional analysis of social media has attracted attention, but social media contains newly-created words and slang, so it is not easy to analyze with existing emotional analysis. In this study, I design a new emotional analysis system to solve these problems. The proposed system is possible to analyze various emotions as well as positive and negative in social media including newly-created words and slang. First, I collect newly-created words and slang related to emotions that appear in social media. Then, expand the existing emotional model and use it to quantify the degree of sentiment in emotional words. Also, a new sentiment dictionary is constructed by reflecting the degree of sentiment. Finally, I design an emotional analysis system that applies an sentiment dictionary that includes newly-created words and an extended emotional model.