• Title/Summary/Keyword: 소비자 기대 수준

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The Influence of Customer's Multidimensional Evaluation in Online Review :Focused on Apparel Products (온라인상에서의 다차원적인 사용후기의 영향에 관한 연구 : 의류제품을 중심으로)

  • Suh, Mun-Shik;Ahn, Jin-Woo;Lee, Ji-Eun;Park, Sun-Kyung
    • The Journal of the Korea Contents Association
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    • v.9 no.8
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    • pp.255-271
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    • 2009
  • Since consumers have difficulty in acquiring information related to products in online, they are apt to use WOM(word-of-mouth). It seems to be more popular and acceptable methods to acquire information about products sold in online. In other words, consumers who visit the Internet shopping-mall can not make a purchase-decision immediately because they have no sufficient knowledge about products. To solve this problem, consumers make use of the service called "online review". The objective of this study is to verify how these reviews can influence attitude toward the message, product and several buying behaviors in the online. In particular, this study focus on the message's sidedness(positive or negative) and objectivity(objective or subjective), because it is expected that consumers are likely to behave differently according to the characteristics of online reviews. Thus, to measure consumer's attitude and buying behavior, this study was examined by 4 types of messages. The results of this study are as follows: First, in the positive-objective message, the message attitude has a stronger effect on purchase intention than other outcomes. Second, in the positive-subjective message, the message attitude has a stronger effect on revisiting intention than others. Third, in the negative-objective message, the message attitude has a stronger effect on purchase intention than others. Hence, it is said that online shopping-mall managers need to understand the effects of multidimensional online review.

Study for Valuing of Residential Water when Drought Conditions (가뭄상황시 생활용수 가치 추정)

  • Park, Doo-Ho;Park, Yoon-Shin
    • Proceedings of the Korea Water Resources Association Conference
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    • 2007.05a
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    • pp.487-492
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    • 2007
  • 최근 잦은 기상이변으로 인한 자연재해는 그 빈도와 강도가 점차 증가하고 있다. 이러한 기상이변은 결국, 극단적인 가뭄이 닥칠 가능성이 농후할 것이고, 만일 극단적인 가뭄상황이 도래할 경우 제한급수 또는 절수로 인한 일반인이 느끼는 피해정도는 매우 늘어날 것이다. 본 연구는 가뭄상황시 제한급수를 고려한 소비자의 지불의사를 알아보고자, 7대 특 광역시와 32개 가뭄상습지역에 거주하는 일반인을 대상으로 생활용수 수요패턴과 가뭄상황을 고려한 생활용수의 가치를 추정하였다. 조사결과, 수돗물 수질 관련에 대해서는 가뭄상습지역보다 7대광역시가 더 민감하였고, 수돗물 수량에 대해서는 가뭄상습지역이 더 민감한 것으로 나타났다, 지불의사 추정은 양분선택형과 개방형을 혼합하여 지불의사액을 설문하였고, Tobit모형을 이용하여 지불의사액을 추정하였다. 추정결과, 교육수준이 높을 수록, 가구수가 많을수록, 소득이 높을수록 지불의사가 높은 것으로 나타났다. 또한, 가뭄으로 인해 생활용수의 25% 제한시에는 약 2010원, 50% 제한시에는 2,395원의 추가적인 지불의사가 있는 것으로 추정되었다. 결국, 조사가구의 평균 수돗물 사용량과 절감량등을 추정하여 계산한 결과, 생활용수 25% 제한시 $1m^3$당 추가적인 지불의사 금액은 약 534원으로 추정된다. 지불의사가 기대했던 것보다 낮은 이유는 소비자가 그 정도의 가뭄을 경험하지 못한데서 오는 조세저항으로 여겨진다. 그러나 이 같은 결과는 가뭄을 회피하기 위해 소비자가 기꺼이 지불할 수 있는 비용은 현재의 물 값보다 훨씬 높다는 것을 의미한다. 알 수 있었다.수 없는 실제 방사선작업 환경에서의 선량평가 수행시, 본 논문에서 제시한 선량평가방법을 적용할 경우 계획된 피폭과 예상하지 못한 방사선장에 대한 피폭을 구분할 수 있어 보다 심도 있는 피폭선량평가 및 방사선관리가 가능할 것으로 판단된다.황산기(黃酸基)의 함량은 가장 적었다내고 있었고, in vivo에서는 복강(復腔)(i. p.) 투여(投與)에서는 $12.9{\sim}22.2%$. 경구(經口)(p.o.) 투여(投與)에서는 $11.2{\sim}21.6%$의 높은 활성(活性)을 나타내고 있었다. 단 peroxidase 활성(活性)은 복강(復腔)(i. p.) 투여(投與)에서는 $129.0{\sim}188.6%$, 경구(經口)(p. o.) 투여(投與)에서는 $111.4{\sim}139.6%$의 활성(活性)을 나타내고 있었다.rucic acid를 다량함유(多量含有)하고 있는 목포단교 12는 다른 두 품종(品種)에 비(比)하여 장쇄지방산에 속하는 eicoseuoic acid가 11.7%로 많이 함유(含有)되어 있었다. 그리고 3품종(品種) 모두 중성지질(中性脂質) 획분(劃分)의 지질(脂質)은 전체지방산(全體脂肪酸) 조성(組成)의 비(比)와 별다른 차이(差異)를 나타내지 않았다.수 있으나 본원에서 사용 중인 장비에서 극히 적은 MU의 사용이 현저한 선량적 오차를 유발하진 않는 것으로 사료되어진다. 그러나 정도 관리 시 그 오차를 확인하는 과정은 장비의 사용과 수명에 따라 지속적으로 관리되어져야 할 것이다.>로 평균

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Suitable Yields Reflecting Consumer Preferences in 'Hongisul' Grapes ('홍이슬' 포도의 상품성 기준과 적정 착과량)

  • Park, YoSup;Lee, ByulHaNa;Jung, Myung Hee;Kim, HeeSeob;Park, Hee-Seung
    • Horticultural Science & Technology
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    • v.32 no.3
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    • pp.303-309
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    • 2014
  • The purpose of this study is to suggest indicators and proper standards to forecast the sensory quality of 'Hongisul' grape. Further, this study determines the optimum fruit load of 'Hongisul' grape reflecting consumer preference. Among several quality attributes, identified through instrumental and sensory evaluation, soluble solid-acid ratio was the most useful indicator of consumer preference for 'Hongisul' grapes. The ideal soluble solid-acid ratio for marketable grapes was found to be higher than 86.3. Analysis on the effects of fruit load control on fruit quality revealed a negative correlation where the latter increased as the former decreased. This trend is common for all grape species. The field with a fruit load of $1,400kg{\cdot}10a^{-1}$ exhibited a soluble solid-acid ratio of less than 86.3, uneven coloring and slow softening texture at the mature stage. However, fruit quality proved excellent in the field with a fruit load of $1,200kg{\cdot}10a^{-1}$ or less. It is therefore proposed that fruit load should be controlled to $1,200kg{\cdot}10a^{-1}$ or less when growing 'Hongisul' grapes to produce high quality grapes. We believe that this result can be used as a standard in judging harvest time and evaluating fruit quality.

Physico-chemical and Sensory Characteristics of Pork Bulgogi Containing Ginseng Saponin (인삼사포닌 성분이 첨가된 돈육불고기제품의 이화학적 및 관능적 특성)

  • 조수현;박범영;유영모;채현석;위재준;안종남;김진형;이종문;김용곤
    • Food Science of Animal Resources
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    • v.22 no.1
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    • pp.30-36
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    • 2002
  • As meat consumption increases, consumers have demanded meat products containing functional ingredients which beneficial health effect rather than a normal food. The objective of this study was to investigate the physico-chemical and sensory properties of pork Bulgogi product(PB) containing different concentrations of ground ginseng such as 0%, 0.5%, 1.0% and 2.0%. The cooked PB containing ground ginseng had low TBA values when stored at 5$\^{C}$ for 7 days and showed high L and b values (CIE) in meat color when compared to those of control. The PB containing ground ginseng had lower scores in hardness than control, but there were no significant differences in cohesiveness, springness, and chewiness. In fatty acid compositions, the percentages of PUFA/SFA were highest in the PB containing 2% of ground ginseng. The sensory panels preferred PB containing ground ginseng in flavor, tenderness, juiciness and overall acceptability to those of control. In conclusion, the addition of ginseng enhanced flavor and palatability of PB without any adverse effect on meat quality.

A Study on Sentiment Score of Healthcare Service Quality on the Hospital Rating (의료 서비스 리뷰의 감성 수준이 병원 평가에 미치는 영향 분석)

  • Jee-Eun Choi;Sodam Kim;Hee-Woong Kim
    • Information Systems Review
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    • v.20 no.2
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    • pp.111-137
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    • 2018
  • Considering the increase in health insurance benefits and the elderly population of the baby boomer generation, the amount consumed by health care in 2020 is expected to account for 20% of US GDP. As the healthcare industry develops, competition among the medical services of hospitals intensifies, and the need of hospitals to manage the quality of medical services increases. In addition, interest in online reviews of hospitals has increased as online reviews have become a tool to predict hospital quality. Consumers tend to refer to online reviews even when choosing healthcare service providers and after evaluating service quality online. This study aims to analyze the effect of sentiment score of healthcare service quality on hospital rating with Yelp hospital reviews. This study classifies large amount of text data collected online primarily into five service quality measurement indexes of SERVQUAL theory. The sentiment scores of reviews are then derived by SERVQUAL dimensions, and an econometric analysis is conducted to determine the sentiment score effects of the five service quality dimensions on hospital reviews. Results shed light on the means of managing online hospital reputation to benefit managers in the healthcare and medical industry.

Effect of food-related lifestyle, and SNS use and recommended information utilization on dining out (혼밥 및 외식소비 관련 식생활라이프스타일과 SNS 이용 및 추천정보활용의 영향)

  • Jin A Jang
    • Journal of Nutrition and Health
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    • v.56 no.5
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    • pp.573-588
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    • 2023
  • Purpose: This study aimed to examine social networking service (SNS) use and recommended information utilization (SURU) according to the food-related lifestyles (FRLs) of consumers and analyze how the interaction between the FRL and SURU affects the practice of eating alone and visiting restaurants. Methods: Data on 4,624 adults in their 20s to 50s were collected from the 2021 Consumer Behavior Survey for Food. Statistical methods included factor analysis, K-means cluster analysis, the complex samples general linear model, the complex samples Rao-Scott χ2 test, and the general linear model. Results: The following three factors were extracted from the FRL data: Convenience pursuit, rational consumption pursuit, and gastronomy pursuit, and the subjects were classified into three groups, namely the rational consumption, convenient gastronomy, and smart gourmet groups. An examination of the difference in SURU according to the FRL showed that the smart gourmet group had the highest score. The result of analyzing the effects of the FRL and SURU on eating alone revealed that both the main effect and the interaction effect were significant (p < 0.01, p < 0.001). The higher the SURU, the higher the frequency of eating alone in the convenience pursuit, and gastronomy pursuit groups. The main and interaction effects of the FRL and SURU on the frequency of eating out were also significant (p < 0.01, p < 0.001). In all the FRL groups, the higher the SURU level, the higher the frequency of visiting restaurants. Specifically, the two groups with convenience and gastronomic tendencies showed a steeper increase. Conclusion: This study provides important basic data for research on consumer behavior related to food SNS, market segmentation of restaurant consumers, and development of marketing strategies using SNS in the future.

Effects of Laminaran from Eisenia bicyclis on Serum Lipids in Rats Fed High Cholesterol Diet (대황유래 Laminaran이 고콜레스테롤 식이를 급여한 흰쥐의 혈청지질 성분에 미치는 영향)

  • Kim, Young-Myung;Han, Chan-Kyu;Bang, Sang-Jin;Park, Jong-Hyuk
    • Journal of the Korean Society of Food Science and Nutrition
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    • v.35 no.7
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    • pp.841-846
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    • 2006
  • This study was conducted to investigate the influence of laminaran from Eisenia bicyclis on serum lipid composition of rats fed high fat and cholesterol diets. Fourty male Sprague-Dawley rats weighing $70{\pm}2.5g$ of 4 weeks old were fed experimental diets for 6 weeks with high fat diet consisting of basal diet plus cholesterol (1%) and lard (10%) for the inducement of hyperlipidemia. The effect of laminaran supplements via drinking waters on serum lipid composition of rat were investigated for 5 weeks by administration of experimental diet group fed basal diet only as normal group, control group fed high fat diet, LL group fed high fat diet plus 0.25% laminaran containing water, and LH group fed high fat diet plus 0.5% laminaran containing water, respectively. As a results of experiments, it was found that LL and LH groups showed significant (p<0.05) decrease in body weight gain and liver weight as compared with control and it may caused by decreased FER. The weight of cecum and adipose tissue (EFP) of LL group showed a significantly (p<0.05) decreased patterns compared with control. It was also found that LL and LH diet groups affects the intestinal length and transit time of rat as significantly (p<0.05) increased in length of intestine and decreased in transit time. In addition, LL and LH diet groups showed a dramatic decrease in triglyceride, total and LDL-cholesterol, and significant increase in HDL-cholesterol compared with control diet group, by which results in decreased in AI. These results indicate that crude laminaran from Eisenia bicyclis has a strong hyperlipidemic and hypercholesterolemic activities in rat fed high fat and cholesterol diet.

On the Application of AHP to the evaluation criteria of business travellers for choosing airline (AHP기법을 이용한 상용여객의 항공사 선택의 평가기준에 관한 연구)

  • Yoo, Yong-Jae;Hur, Hee-Young
    • Korean Business Review
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    • v.12
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    • pp.239-254
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    • 1999
  • There has been a lot of researches on the major motivation of consumer's choice for airlines. Due to the competition in airline industries, most of airlines offer a various level of benefits to customers such as a frequent traveller bonus, a schedule, services in flight including a meal and an entertainment program, a discounted fare and an intangible part of personal service. However, it is very difficult to measure the performance of the customers' benefit and to identify the weight of each factor being considered on the airline choice. In this paper, we focus on the airline choice process for the business travellers. The AHP is applied to evaluate the factors reflecting the business travellers' choice for airlines. This study will be useful to build a marketing plan for the business traveller's market.

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Empirical Analysis on the Effect of Design Pattern of Web Page, Perceived Risk and Media Richness to Customer Satisfaction (콘텐츠 제작방식, 지각된 위험, 미디어 풍부성이 고객만족에 미치는 영향 분석)

  • Park, Bong-Won;Lee, Jung-Mann;Lee, Jong-Won
    • The Journal of the Korea Contents Association
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    • v.11 no.6
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    • pp.385-396
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    • 2011
  • Internet web pages can be classified by three major types such as texts only, images with texts and videos with texts. The purpose of this paper is to analyze how customers recognize and respond perspective of perceived risk and media richness with regard to design patterns of internet web pages. Additionally, we will examine the extent to which aforementioned factors affect customer satisfaction. Analyses with perceived risks revealed that customers feel less personal risks including performance, psychology and time/convenience when used web pages of text-images and text-videos, compared to text only based web pages. However, customers feel that web pages consisting of image-text or video-text have higher points in terms of symbolism and social presence in media richness, compared to text only based web pages. Finally, we showed that personal risk and text-based Web page negatively affect but symbolism and social presence positively impact on customer satisfaction. Therefore, this study suggests a clue that why video-based Web content did not grow different from many people's expectation.

A Study on The Comparison of Mechanical Property Between The Staggered Stud Wood Wall and The Standard Wood Frame Wall (일반벽체와 교호 샛기둥 벽체의 역학적 성능 비교 연구)

  • Shim, Jae-Kwang;Kim, Gwang-Chul
    • Journal of the Korean Wood Science and Technology
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    • v.45 no.5
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    • pp.640-649
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    • 2017
  • A comparative research on the traditional standard wood walls and other light-frame wood walls is necessary to expand the base of wooden buildings and improve consumer satisfaction. Therefore, in this research we looked for new possibilities through comparison of performance between standard wood wall and newly presented staggered stud wood wall. First, the strength characteristics of staggered stud wood walls were evaluated and the those of standard wood walls were compared. The ultimate load of the standard wall was larger than that of the staggered stud wood wall, because the cross section of the wood making up the standard wood wall was larger than that of the staggered stud wood wall. However, the statistical analysis between the two groups didn't showed a significance of 95% confidence level. This means that, staggered stud wood walls have shown the possibility of replacing the standard wood wall. Because the cross-section of the stud in the staggered stud wood walls is smaller than that of the standard wall, the material can be saved. Therefore, staggerd wood stud wall is judged to be more economical than the standard wall. In addition, since the area of the insulation also increases, improvement of the heat bridge is also expected.