• Title/Summary/Keyword: 소비자의 사회적 책임

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Study on the Relationship Between CSR Activities and Financial Performance of The Liquor Licensed Wholesalers (주류도매업체의 CSR활동과 경영성과 관계에 대한 연구)

  • Jeong, Heonbae
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.10 no.6
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    • pp.81-87
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    • 2015
  • The purpose of this study is to explore the relationships among CSR activities, relationship quality, and organizational performance in an exclusive Liquor licensed Wholesalers in Korea. In this research, CSR activities consists of four factors including characterizes(consumer, economy, philanthropy, and environment). First, this study investigated how CSR activities affected both Honesty Trust and Reciprocity Trust, second analyzed how both Honesty Trust and Reciprocity Trust influenced organizational performance. The data were obtained from a questionnaire handed out to a random sample of 95 individuals that exclusive license operators. With the information obtained, and after the scales validation process, PLS(Partial Least Square) has been conducted. The analysis results indicate that CSR activities, relationship quality, and organizational performance in an exclusive license operators. According to the analysis, first, both economy and environment affect both Honesty Trust and Reciprocity Trust. second Honesty Trust affect organizational performance. Finally, based in the findings of this study, theoretical contribution and managerial implications are discussed.

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6차산업에서의 고객지향성이 경영성과에 미치는 영향 : 환경지향성의 조절효과를 중심으로

  • Byeon, Ji-Yu;Lee, Sang-Gon;Gang, Sun-Bin
    • 한국벤처창업학회:학술대회논문집
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    • 2018.04a
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    • pp.35-40
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    • 2018
  • 인간의 생태계를 근본적으로 위협하고 있는 기후변화와 같은 환경오염 문제는 글로벌 경쟁시대의 기업 경영에 있어 강력한 제재요인 중 하나로 관심이 집중되고 있다. 국내에서도 이러한 환경문제가 중요 이슈로 부각되고 있는데, 특히 인류생존에 필수적인 자연환경을 기반으로 사업을 영위하는 농업분야는 더욱 깊은 연관성을 갖는다. 정부는 이러한 농업분야에 대하여 도시와 농촌 간 소득 불균형이나 농촌인구 노령화 등의 문제를 해결하고 미래 성장산업으로 발전시키고자 6차산업화 인증 제도를 시행 중에 있으며 앞으로의 성장이 기대된다. 또한 최근 기업의 환경을 포함하는 사회적 책임활동에 대한 관심이 높아지고 능동적으로 참여하려는 소비자의 특성 변화에 따라 6차산업화 인증을 받은 기업들도 성장하기 위해서는 기업 활동의 근간이 되는 소비자 니즈에 더욱 집중할 필요성이 제기되므로 기업의 새로운 성장 방안으로써 고객과 환경에 집중하고 사회적 가치를 창출해 나가야 할 것으로 추측된다. 이에 본 연구에서는 6차산업화 인증을 받은 기업을 대상으로 고객지향성과 경영성과 간 관계에서 환경지향성이 조절효과를 가지는 지를 밝히고자 하였으며, 연구 결과 고객지향성은 경영성과에 정(+)의 영향을 미치며, 이러한 관계 속에서 환경지향성은 정(+)의 조절효과를 가진다는 것을 실증하였다. 즉, 6차산업화 인증기업이 경영성과를 제고시키기 위해서는 소비자의 변화와 기업이 수행해야 할 사회적 책임을 명확히 인식하여, 소비자 니즈기반의 환경보존과 같은 사회적 가치를 창출하고 공유하려는 친환경 지향적인 새로운 혁신전략을 수립하고 실행해 나가야 할 것이며 이를 통해 지속적인 성장을 견인할 수 있을 것이다.

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A Study on Influence of Consumers' Expectancy Disconfirmation about Small and Medium Enterprises' CSR on Corporate Image and Purchase Intention (중소기업 CSR에 대한 소비자 기대불일치가 기업 이미지와 구매의도에 미치는 영향에 관한 연구)

  • Kim, Eun-Jung;Hwang, Seong-Won;Kim, Jong-Weon
    • Journal of Korea Society of Industrial Information Systems
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    • v.20 no.3
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    • pp.95-108
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    • 2015
  • In order to understand the issues related to corporate social responsibility (CSR) of small and medium enterprises (SMEs), we need to consider SMEs' unique characteristics, such as their size and business environment, which are different from large companies' ones. This paper examined the influence of consumers' expectancy disconfirmation about SMEs' CSR on their disconfirmation into four subcategories including economic, legal, ethical, and charitable responsibility. According to the study results, the economic and charitable disconfirmation factors had a significant impact on corporate image and purchase intention via the corporate image, whereas the legal and ethical disconfirmation factors had no significant impact on corporate image and purchase intention.

The Effect of K-Beauty Brand's Social Responsibility Activities on Purchase Intention through Value : Focusing on the Comparison of Korean and Chinese Consumers (K-뷰티 브랜드의 사회적 책임활동이 가치를 통해 구매의도에 미치는 영향: 한·중 소비자 비교를 중심으로)

  • Lee, Sun-Joo;Jeong, Yun-Hee
    • Journal of the Korea Convergence Society
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    • v.13 no.3
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    • pp.291-299
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    • 2022
  • This study aims to study the effect of K-beauty brand's social responsibility activities on purchase intention through value, and to conduct a comparative study using Korean and Chinese data. To To test the hypothesis, a total of 480 data were collected from Korean and Chinese and analyzed using SPSS 27 and LISREL 8.8. As a result, it was found that economic responsibility affect efficient value, and ethical responsibility positively affect social·ethnic value. Also, the effect of efficient value and social·ethnic value on purchase intention had also positive effect for both Korean and Chinese. Regarding the difference in path coefficient, it was found that the influence of social·ethnic value on purchase intention was greater for Chinese than for Korean. These research results expand the theory of K-beauty brands' social responsibility activities and provide practical applications for K-beauty brands operating in China. If a comparative study on the impact of other social responsibility activities is conducted in the future, better implications can be provided.

A Study on the Effects of KORAIL's CSR on Customers' Reliability and Loyalty (철도공사의 사회적 책임이 고객신뢰와 충성도에 미치는 영향에 관한 연구)

  • Yang, Jae-Hoon
    • Journal of the Korean Society for Railway
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    • v.17 no.6
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    • pp.423-432
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    • 2014
  • The purchasing behavior of consumers is related to service quality and corporate social responsibility (CSR). Therefore, CSR is recognized as an important factor in company strategies. This study determines the relationship between the CSR activities of KORAIL and the reuse intention and recommendation intention of the consumer. CSR is composed of economic, legal, philanthropic, ethical, and environmental responsibilities. In the results of the structural equation modeling analyses, legal responsibility and economic reliability affect the reliability of KORAIL and this reliability affects the customers' reliability and loyalty. This paper proposes a compliance program, wagon safety information, customized tour packages, and communication strategy that will increase customer's reliability and loyalty.

A Study on the Effect of the Corporate Social Responsibility Activities on Brand Equity and Purchase Intention - Focused on Moderating Effect of the Customer's Mobile Communication Service Quality - (기업의 사회적 책임활동이 브랜드 자산과 구매의도에 미치는 영향에 관한 연구 -이동통신 이용고객의 서비스품질 조절효과를 중심으로 -)

  • Park, Nam-Goo
    • Journal of Digital Convergence
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    • v.12 no.12
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    • pp.189-202
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    • 2014
  • This study is to find the mobile communication corporate social responsibility activities on brand equity for the purchase intention of the Company's social responsibility activities impact study of 3's customers using mobile communication service quality services residing in Daejeon to analyze whether the control acts through. Results of the study on social responsibility activities brand equity, brand equity is showed to influence purchase intention, showed that the moderating effect between service quality through the purchase of brand equity. In this study, in order to increase the company's ultimate goal is also to improve the brand image of buying through corporate social responsibility activities, we derive a result that can increase the purchasing needs of consumers by providing differentiated service quality research.

The Impact of Corporate Social Responsibility in Food Incidents (식품안전사고시 기업의 사회적 책임활동이 미치는 영향)

  • Lim, Jeehyun;Yoon, Yohan;Lee, Soomin;Youn, Hyewon
    • Journal of Food Hygiene and Safety
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    • v.30 no.4
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    • pp.315-322
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    • 2015
  • This study was performed to investigate the influence of Corporate Social Responsibility (CSR) activity on corporate image and repurchase intention (pre and post measure) after the news of food incident. A questionnaire survey was carried out for 235 college students in Seoul, Korea. The participants were given an instruction with CSR activity of company in food industry and completed the survey. We collected the survey and did the statistical analysis by SPSS. The result of this study was as follows: Significant differences (p < 0.05) were found between the two groups, one was aware of corporation's CSR activity and the other was not. The ranges of score of each question on corporate images after and before providing CSR information were 3.21-3.94 and 3.89-4.62, respectively. Also, the ranges of score of each question on repurchase intention after and before providing CSR information were 3.11-4.64 and 3.60-4.67, respectively. Thus, the result confirms that the previous studies' conclusion which explains CSR can shield consumers' negative attitude toward the company. The finding of this study emphasizes the importance of CSR activity to the companies in food industry and the need for making public awareness of CSR activity.

The Effect of Corporate Social Responsibility on Purchase Intention - Focused on Anti-Corporate Emotion - (기업의 사회적 책임활동이 구매의도에 미치는 영향 - 반기업정서를 중심으로 -)

  • Kang, Nak-Jung;Cho, Sang-Lee
    • Management & Information Systems Review
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    • v.38 no.1
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    • pp.169-180
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    • 2019
  • The results of the present study on corporate social responsibility activities have different results for each researcher. This is considered to be the influence of the moderated variables depending on the relations among the variables. The purpose of this study is to propose anti-corporate emotion as a variable to moderate the relationship between social responsibility activities and outcome variables and to investigate its influence. The results and implications are as follows. Ethical responsibility activities and discretionary responsibility activities had effects on corporate attitude and corporate attitude affects consumers' purchase intention. This is consistent with many previous studies, which means that it is necessary to create a positive psychology for a firm or product in order to induce consumer behavior. In addition, in the group with high anti-corporate emotions, the effect is not significant even if the company has a lot of discretionary activities, but if the ethical responsibility is done, the negative attitude toward the company can be alleviated even if the anti- corporate emotion is high. This explains why many companies now have social contribution activities as an alternative to reduce the corporate crisis, but the effect is insufficient. Therefore, companies that want to carry out social responsibility activities should be interested first in the ethical management or ethical responsibility activities of companies.

A Study on the Effect of Firm Internationalization -Focused on the Corporate Social Responsibility- (기업의 국제화에 영향을 주는 요인에 관한 연구 -사회적 책임활동을 중심으로-)

  • Choi, A-Reum;Koo, Jee-Hyun
    • Journal of Digital Convergence
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    • v.14 no.6
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    • pp.109-118
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    • 2016
  • The purpose of this study was to examine the relationship between corporate social responsibility and internationalization. The companies executed the CSR activity using the published index of economic justice (KEJI index) surveyed from 2013 to 2014. A total of 286 companies were included in the study. Results are as follows. First, the degree of internationalization groups showed significant differences. It found that the higher the proportion of international companies showed positively CSR activities. Especially, It found that environmental management and customer protection showed positively performed. Second, environmental management and customer protection showed positive effect on firm internationalization. It found that the higher the proportion of international companies thought environmental management and customer protection activity were more important. This study proposed that CSR activity are very important in firm performance. It showed CSR activities and strategy are presented for sustainable management.