• Journal of the Korea Society for Simulation
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• v.27 no.2
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• pp.91-100
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• 2018

Recently, the traditional call center, which has an important role as the customer's primary contact point, has been transformed into the omni-channel contact center which supports an additional variety of access channels in addition to phone calls in order to improve customer accessibility and convenience. The omni-channel contact center has agents on each channel which are vital in determining the response rate and waiting time for the customer. In traditional call centers, agents can be assigned to a call based on the characteristics of the call, however in omni-channel contact centers, the characteristics of issues vary and come in through multiple channels, each with their own characteristics, making it difficult to assign the appropriate agent for the issue. Customers must also be processed at the same time, adding an additional layer of complexity to the issue. This paper analyzes and simulates an omni-channel contact center that accommodates email, chat, voice calls and video consultation, and investigates how to optimize the allocation of agents.

• The Journal of Society for e-Business Studies
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• v.23 no.2
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• pp.49-65
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• 2018

The purpose of the research is to identify the effects of brand evidence, brand personality and negative factors on extended brand trust and customer purchase intention in IoT (Internet of Things) service. Negative factors include scarcity marketing and privacy concern. To achieve this objective, we analyzed the 269 respondents who had used Xiaomi products at least more than once. The results of this study are as follows: First, it was found that core service, self-image congruence of brand evidence and brand personality has a positive influence on extended brand trust. But, perceived price of brand evidence is not related to extended brand trust. Secondly, Scarcity marketing influenced extended brand trust. But, Privacy concern is not related to extended brand trust. Consumers did not realize privacy because of technological innovation of IoT. Thus, the research has a different significance from antecedent research.

• Journal of Korean Library and Information Science Society
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• v.46 no.2
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• pp.181-202
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• 2015

Continuing education for librarians in Korea are coping with such problems as the inevitability of plans for the increasing demand for library education, needs for professional teaching personnel for the development of the curricula for the Continuing education, strategies to develop the competences of librarians for the new information ecology, designing e-learning contents for librarians, etc. In this regard, this study intends to analyze the current status of continuing education for librarians in Korea and in foreign countries. It attempts to draw some implications, and to present suggestions. It, specifically, focuses on the role of the National Library of Korea as main actor of continuing education for librarians in Korea. The suggestions made are to change the educational system with a creation of an independent institute, as it will bring up professional teaching personnel to work on continuing education for librarians, and will develop initiatives for the new educational system which embraces the changes in educational platforms.

• The KIPS Transactions:PartC
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• v.12C no.6 s.102
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• pp.809-816
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• 2005

MANET(mobile ad hoc network) cn be one of the access networks of BcN(broadband convergence network), and an user node requires address auto-configuration protocol for mu14i-hop environment. Some address auto-configuration protocols are proposed for independent MANET, but they don't consider BcN-accessable MANET environment. In this paper, new address auto-configuration protocol for wireless nodes is proposed. With this proposal, they ran configure their global addresses automatically in hybrid MANETs as BcN access networks. The autoconfiguration protocol modifies IPv6 NDP(neighbor discovery protocol) messages to deliver global prefix information to all wireless nodes, and avoids message boradcasting to minimize network overhead.

• KSBB Journal
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• v.22 no.3
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• pp.134-138
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• 2007

It was investigated whether an electrode could serve as an electron donor for biological reductive dechlorination of chlorinated phenols in the bio-electrochemical process. There was no dechlorination in the absence of current and scanning electron microscope image showed that the electrode surface was covered with microorganisms. As a result, the electrode attached cells was responsible for reductive dechlorination. Also, initial high chlorinated phenol concentration such as $437mg/{\ell}$ was rapidly reduced within 5 hours. The maximum dechlorination rate using Monod equation was $5.95mg{\ell}$-h($cm^2$ (electrode surface area)) in the bio-electrochemical reactor.

• Proceedings of the Korean Society of Developmental Biology Conference
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• 2001.02a
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• pp.14-18
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• 2001

현대의 우리들의 생활환경 중에는 약 10만 종류 이상의 아주 많은 화학물질이 존재하고 있으며 매년 약 1000종류의 새로운 화합물이 상품화되고 있다고 알려져 있다. 이들 중 일부는 우리의 일상생활에 편리한 기능을 가져다 주는 역할을 하고 있으나 최근 생태계 및 인체에 유해한 영향을 미치는 물질로 판명되는 사례가 증가하고 있다. 그들 중에는, 성호르몬과 유사한 구조를 가지기 때문에 호르몬 수용체에 잘못 결합하여 호르몬 활성을 異常히 높이는 등의 영향을 미치는 것이 알려져 있으며, 또, 약물대사 효소의 유도나 효소활성의 저해 등에 의한 물질대사의 교란, 면역계통의 저해, 발암작용 등의 영향에도 미치는 것이 알려져 있다. 이러한 일군의 물질은 내분비계 장애물질(Endocrine disruptors; 환경 호르몬)로 불리며, 최근의 여성에 있어서 유방암의 발생율의 상승이나 남성의 정자수의 감소, 혹은 어떤 종의 야생 생물에 있어서 생식기능 장해(악어 수컷 생식기의 퇴화, 수컷 잉어등의 암컷화, 일부 권패류의 임포섹스 등)는 이러한 내분비계 장애물질에 의하여 유발되고 있다고 하는 가능성이 지적되고 있다. 그렇지만, 이러한 내분비계 장애물질의 환경 중에서의 분포나 다양한 생물에의 영향에 관한 연구는 세계적으로도 아직 부족하고 내분비계 장애물질의 실태나 그 메카니즘 및 그것이 가지는 의미에 대하여는 아직 명확하게 규명되어 있지 않고 있어, 그것에 의한 생체영향의 평가를 총합적으로 검토하기까지에는 이르지 않고 있다. 이러한 물질에 관한 연구는 최근 선진국을 중심으로 활발한 연구가 수행되고 있으나, 우리 나라에 있어서의 연구는 지금까지는 아직 미미한 수준에 머물고 있다. 따라서, 이러한 내분비계 장애물질을 빠른 시기에 발견하여 그것들에 의한 영향을 평가하고, 그 영향을 미연에 방지하는 데에 필요한 대책을 강구하기 위한 많은 연구가 필요 불가결하다. 본고에서는 이러한 환경호르몬 물질 중 본 연구실에서 수행한 내용을 중심으로 유해화학물질 오염 및 대책에 대하여 간단히 발표하고자 한다. 발표내용은, 남해안을 중심으로 조사한 유기주석화합물 오염, 광양만에서의 PAHs(다환방향족탄화수소류) 및 Bisphenol A 오염에 관한 연구결과와 이러한 유해화학물질 오염을 평가하고 관리하는 하나의 유용한 방법으로서 위해성 평가에 대하여 실례를 중심으로 간단히 소개하고자 한다.

• Analytical Science and Technology
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• v.6 no.1
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• pp.131-139
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• 1993

The separation of gallium and indium from the matrix elements such as zinc and other ions, especially form Fe(III) ion was studied for the determination of trace level of them in zinc ores and zinc blendes by inductively coupled plasma atomic emission spectrometry(ICP-AES). Gallium and indium were extracted from the sample solution with a solvent of tributyl phosphate(TBP). The type and concentration of acid, interferences of other ions, the ratio of aqueous phase to organic phase, TBP concentration, sripping efficiency were optimized for the effective extraction. Gallium and indium were separated from other ions in the 5N hydrochloric acid solution of the samples by the extraction with 100% TBP. In this time, Fe(III) was reduced to Fe(II) with hydroxylamine hydrochloride to prevent its coextraction prior to the main extraxtion. After stripped from organic phase by the back-extraction with 0.02N HCl, they were determined in the aqueous phase by ICP-AES. This method was known to be quantitative from the overall extraction of more than 95%.

• Fire Science and Engineering
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• v.24 no.4
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• pp.1-11
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• 2010

This paper describes a design and implementation of an analog detector and a fire alarm system with recent technology on information and communication. A hierarchical architecture design from the detector to the main system enables to accommodate medium to large size buildings located nearby or far-away. And a software design from communication protocol to application program handles large amount of events efficiently to show information on a large LCD. A PC-based alarm system provides higher speed and larger capacity in a large LCD screen compared with foreign microprocessor-based small screen systems. Thus, very large buildings with several thousands of analog detectors can be easily covered in a single system. When an alarm occurs, a staff alarm scenario specially attempted only in the system is considered to play a major role to distinguish a real fire from unwanted alarms.

• The Journal of the Korea Contents Association
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• v.18 no.6
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• pp.50-62
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• 2018

This study is to ascertain the meaning of personal media as cultural intermediaries in the cultural diffusion, acceptance, and intermediation for the production and consumption of cultural contents. We examined the case of personal media, , which is one of popular YouTube channel in Korea and analyzed fifty most viewed videos in last two years based on four perspectives of digital cultural intermediaries: forms, expression methods, linguistic features, and evaluations. As expected, results demonstrate that shows characteristics of digital intermediary: diverse subjects without fixed rules, a variety of multimedia effects, colloquial style including neologism and multilingual, and users' high preferences caused by creator's sincerity. Our findings and limitations can serve directions of further empirical researches.

• Journal of the Institute of Electronics and Information Engineers
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• v.51 no.12
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• pp.30-45
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• 2014

Recently, multimedia application users who demand for ubiquitous computing environment are rapidly increasing, and wireless mesh network is receiving attention as a cost-effective key technology for next generation wireless networking. When multiple flows are transmitting data at the same time in the network, routing for path selection of each flow and link resource allocation for data transmission of each flow are one of the key factors that influence to the effectiveness of the network directly. In this paper, we consider problems for path discovery and resource allocation of links at the same time and we propose an algorithm based on mathematical modeling using a technique for cross-layer optimization design in STDMA-based wireless mesh networks that can enhance transfer performance for each flow. We show by performance analysis that the proposed algorithm can enhance the throughput performance by maximally utilizing given bandwidth resources when the number of flows increase in multi-hop wireless mesh networks.