• Title/Summary/Keyword: 서비스 품질 지표

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A Study on Evaluation Model for Usability of Research Data Service (연구데이터 서비스의 유용성 평가 모형 연구)

  • Park, Jin Ho;Ko, Young Man;Kim, Hyun Soo
    • Journal of the Korean Society for information Management
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    • v.36 no.4
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    • pp.129-159
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    • 2019
  • The Purpose of this study is to develop an evaluation model for usability of research data service from the angles of evaluating usefulness of research data service itself and research data use experience-based usability. First, the various cases of evaluating usability of data services are examined and 4 rating scales and 20 measuring indicators for research data service are derived as a result of comparative analysis. In order to verify validity and reliability of the rating scale and the measuring indicators, the study conducted a survey of 164 potential research data users. KMO Bartlett Analysis was performed for validity test, and Principle Component Analysis and Verimax Rotating Method were used for component analysis on measuring indicators. The result shows that the 4 intrinsic rating scales satisfy the validity criteria of KMO Barlett; A single component was determined from component analysis, which verifies the validity of measuring indicators of the current rating scale. However, the result of 12 user experience-based measuring indicators analysis identified 2 components that are each classified as rating scale of utilization level and that of participation level. Cronbach's alpha of all 6 rating scales was 0.6 or more for the overall scale.

A Study on the Evaluation of Service Quality Index for International Airport Using MCJ (MCJ를 이용한 공항서비스 품질지수 평가에 관한 연구)

  • Lee, Seung-Chang;Lee, Gang-Seok
    • Journal of Korean Society of Transportation
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    • v.23 no.1
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    • pp.45-54
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    • 2005
  • The main purpose of this study is located at developing Ominibus Monitoring System(OMS) for the purpose of the internal management, which enable to establish job standards, find out matters to be improved, and appreciate for its treatment in a systematic way. It is through developing subjective or objective estimation tool with use of importance, perceived level, and complex index at international airport by each principal service items, The direction of this study came towards for the purpose of developing a metric analysis tool, utilizing the Quantitative Secondary Data, Analysing Perceived Data through airport user surveys, systemizing the data collection-input-analysis process, making data image according to the graph of results, planning service encounter and endowing control attribution, and ensuring competitiveness at the minimal international standards. It is much important to set up a pre-investigation plan on the base of existent foreign literature and actual inspection to international airport. Two tasks have been executed together on the base of this pre-investigation; one is developing subjective estimation standards for departing party, entering party, and airport residence and the other is developing objective standards as complementary methods. The study has processed for the monitoring services at airports regularly and irregularly through developing software system for operating standards after ensuring credibility and feasibility of estimation standards with substantial and statistical way.

A Study on the Quality Requirements of Administrative Data Using Statistical Purposes (행정정보의 통계적 활용을 위한 품질요건에 관한 연구)

  • Jang, On-Soon
    • Journal of Digital Convergence
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    • v.12 no.6
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    • pp.43-53
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    • 2014
  • This study aims to improve the openness of administrative data and to make extensive use of it in the academic and policy development, analyzing the quality requirements as the users' view of administrative data using statistical purposes. Conducted the exploratory analysis on the case of the Transaction-based Price Index of Housing, applying the administrative data of Realestate Transaction Management System in Korea, based on Denmark's 7 quality indicators for the statistical use of administrative data. According to the results of this study, the administrative data could improve the efficacy of the policy by facilitating the collection of the statistical data which help analyzing the actual market situations. On the other hand, the data have some constraints in adding the required items to producing the statistics, or improving the timeliness problem, due to the characteristics focused on the civil service.

The Effects of a Marine Leisure Exhibition Event's Service Quality Dissatisfaction on Complaining Behaviors and Repurchase Intentions (해양레저전시이벤트의 서비스품질 불만족이 불평행동 및 재구매 의도에 미치는 영향)

  • Cho, Woo-Jeong
    • Journal of Navigation and Port Research
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    • v.37 no.3
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    • pp.299-307
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    • 2013
  • The purpose of this study were to analyze the effects of a marine leisure exhibition event(MLEE)'s service quality dissatisfaction levels on complaining behaviors and repurchase intentions and thus to provide fundamental marketing information for the event to be more successful. In order to accomplish such study purposes, this study employed a survey method with a total of 350 visitors to a MLEE hosted by G Province in 2012. The data collected were analyzed using multiple regression analysis and following findings were derived from current study. First, levels of service quality dissatisfaction were ranged from 3.29 point to 3.85 point at 7 point Likert scale. Second, both environment and exhibition facility had a positive effect on visitors' complaining behaviors, and both employee and environment factors had a positive effect on non complaining behavior. Third, only exhibition facility had a negative effect on repurchase behaviors including revisit intention and recommendation intention. Finally, complaining behavior had a negative effect on recommendation intention as well as revisit intention. Such findings provide important marketing information for induce more visitors to a MLEE, which are an index for the event's performance.

A Study on the Priority Analysis of Information Systems Audit Evaluation Factors between Stakeholders (정보시스템 감리 서비스 평가항목에 대한 이해당사자간 우선순위 분석에 관한 연구)

  • Kyung, Tae-Won;Kim, Sang-Kuk
    • Information Systems Review
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    • v.10 no.1
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    • pp.165-191
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    • 2008
  • Traditionally, information systems audit has been carried out by the auditors. So the main focuses of audit are managerial point of view, such as finding errors or missing functions. The final purpose of audit, however, is to help the organization to make better decision through better information services. So we felt that managerial point of audit should be extended to include the factors that increase the competitiveness of organization. To accomplish this goal, new factors that reflect the ideas of three groups, users, developers in addition to auditors. First, by adopting the ideas from service quality evaluation area, we develop six items and 24 indexes for information systems audit. Second, we separate the audit related parties into three groups, users, developers and auditors. The main reason is that major concerns of three groups to the system will be different considerably. Third, we quantified the weights of each group to each 6 items and 24 indexes using Analytic Hierarchy Process. Fourth, the resulting weights of each item are found to be different by the group, and possible reasons are analyzed.

A study on the effects of behavior intention and satisfaction by festival service quality (지역축제 서비스품질이 만족도와 행동의도에 미치는 영향 연구)

  • An, Tai-Gi
    • Journal of the Korea Convergence Society
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    • v.8 no.11
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    • pp.279-285
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    • 2017
  • This study was conducted based on the evaluation items of the Ministry of Culture, Sports and Tourism as an index. Based on the previous researches of various researchers, hypotheses were set up to survey the visitors who participated in the bamboo festival. As a result of the study, three factors of the festival service quality factors (hardware, promotion, guidance, and program) were studied through factor analysis. As a result of the study, it was confirmed that PR and. Also, the event program had a significant effect on the revisit inquiry of the festival at .446. The effect of festival satisfaction on repeat visits and recommendation results. Beta (${\beta}$) values were found to be correlated with return visit (.584) and recommendation (.651). We will present the factors that need to be maintained through the World Bamboo Expo and the Festival of Damyang, identify the visitors' needs to visit again, and suggest some suggestions for Daelim's tourism industry, the fourth industry and eco-industry.

A Study on Designing Method of VoIP QoS Management Framework Model under NGN Infrastructure Environment (NGN 기반환경 에서의 VoIP QoS 관리체계 모델 설계)

  • Noh, Si-Choon;Bang, Kee-Chun
    • Journal of Digital Contents Society
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    • v.12 no.1
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    • pp.85-94
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    • 2011
  • QoS(Quality of Service) is defined as "The collective effect of service performance which determines the degree of satisfaction of a user of the service" by ITU-T Rec. E.800. While the use of VoIP(Voice Over Internet Protocol) has been widely implemented, persistent problems with QoS are a very important sue which needs to be solved. This research is finding the assignment of VoIP QoS to deduct how to manage the control system and presenting the QoS control process and framework under NGN(Next Generation Network) environment. The trial framework is the modeling of the QoS measurement metrics, instrument, equipment, method of measurement, the series of cycle & the methodology about analysis of the result of measurement. This research underlines that the vulnerability of the VoIP protocol in relation to its QoS can be guaranteed when the product quality and management are controlled and measured systematically. Especially it's very important time to maintain the research about VoIP QoS measurement and control because the big conversion of new network technology paradigm is now spreading. In addition, when the proposed method is applied, it can reduce an overall delay and can contribute to improved service quality, in relation to signal, voice processing, filtering more effectively.

Implementation of SLA Management System for QoS Guarantee in Cloud Computing Environment (클라우드 환경에서 QoS 보장을 위한 SLA 관리시스템 구현)

  • Yoon, Ka-Ram;Lee, Bong-Hwan
    • Journal of the Korea Institute of Information and Communication Engineering
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    • v.17 no.2
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    • pp.302-308
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    • 2013
  • Internet is becoming more common with increasing cloud services have been spreading rapidly. A SLA is agreements between service providers and customers of service providers is how to ensure quality of service. SLA in cloud computing environments from the perspective of the IT service providers to customer satisfaction increase for service quality, it will need to differentiate between competing carriers QoS guarantees with SLA is a very important factor. However, the study of SLA in the cloud is staying in its infancy. In this paper, SLA indices for cloud services defining and use them SLA Management System for QoS guarantee has been implemented. The proposed system using monitoring-based migration policy an open source-based cloud computing platform which Cluster Nodes load distribution of virtual machines assigned to their availability, response time, throughput analysis of what affects and is compared with existing cloud.

Analysis Product Recommendation Service Using Image-Based AI Skin Color Detecting Technology (이미지 기반 AI 피부 컬러 측정 기술 및 서비스 적용에 관한 고찰)

  • Park, Hakgwon;Lim, Young-Hwan;Lin, Bin
    • The Journal of the Convergence on Culture Technology
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    • v.8 no.3
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    • pp.501-506
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    • 2022
  • The prolonged of the Post Corona, many Cosmetic company launched various online services. In this paper, consider about the quality of product recommendation using personal color detecting technology. Using the detecting tool which is most widely used by cosmetic company. we will do a lot of testing with this tool and also testing with color detecting equipment. For precise experimental results, it was conducted in a consistent experimental environment. This experiment can be a foundation that can be well used for the expansion of personalized product recommendation services according to the current image-based skin color measurement.

A study on the methodology for the automatic semantic web service composition problem (자동적인 시맨틱 웹 서비스 구성문제를 위한 방법론에 관한 연구)

  • Yang, Jin-Hyuk;Lee, Kang-Chan;Kim, Sung-Han;Min, Jae-Hong;Chung, In-Jeong
    • Proceedings of the Korea Information Processing Society Conference
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    • 2002.11c
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    • pp.2265-2268
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    • 2002
  • 인터넷 사용자들의 기하급수적인 증가와 웹 페이지의 폭발적인 증가로 인하여 정보공유를 위한 인터넷에서 효율적으로 원하는 정보를 발견하고 이용하기에 매우 힘든 상황에 처해있다. 따라서, 이러한 문제점들을 근본적으로 해결하기 위한 노력의 일환으로 기계가 이해하고 추론할 수 있는 시맨틱 웹이 등장하였다. 시맨틱 웹과 관련된 여러 가지 기술들 중 시맨틱 웹 서비스는 사용자에게 현재의 인터넷 환경에서 제공할 수 있는 서비스보다 향상된 고품질의 서비스를 제공하는 것을 목적으로 삼고 있다. 이러한 시맨틱 웹 서비스는 웹 서비스의 발견, 실행 및 구성으로 구성된다. 본 논문에서는 시맨틱 웹 서비스를 자동화하기 위한 노력의 일환으로서 시맨틱 웹에서 웹 서비스를 구성하는 문제에 대하여 언급한다. 시맨틱 웹 서비스 구성문제는 사용자의 요구사항을 충족시키기 위하여 다양한 웹 서비스들을 조합하는 문제이다. 그러나, WSFL, X-LANG 및 BPEL4WS 그리고, DAML-S와 같은 웹 서비스 구성문제에 대한 일련의 노력들에서는 사용자 요구사항에 대한 검증이나 서비스의 품질에 대한 사항들을 확인 및 제공할 수 있는 방법들이 없다. 따라서, 본 논문에서는 시맨틱 웹 서비스 구성문제와 관련된 상기와 같은 문제점들을 해결할 수 있는 방법론을 제시한다. 본 논문에서 제시된 방법론에서는 시맨틱 웹 구성문제를 제약만족문제로 변환함으로써 제약만족문제에 있어 늘리 알려진 다양한 알고리즘들을 활용할 수 있는 장점들이 있을 뿐만 아니라 사용자들의 요구사항에 대한 검증과 서비스의 품질을 확인할 수 있는 장점들이 있다.의 위상변화에 대한 적응성을 높일 수 있도록 한다. SQL Server 2000 그리고 LSF를 이용하였다. 그리고 구현 환경과 구성요소에 대한 수행 화면을 보였다.ool)을 사용하더라도 단순 다중 쓰레드 모델보다 더 많은 수의 클라이언트를 수용할 수 있는 장점이 있다. 이러한 결과를 바탕으로 본 연구팀에서 수행중인 MoIM-Messge서버의 네트워크 모듈로 다중 쓰레드 소켓폴링 모델을 적용하였다.n rate compared with conventional face recognition algorithms. 아니라 실내에서도 발생하고 있었다. 정량한 8개 화합물 각각과 총 휘발성 유기화합물의 스피어만 상관계수는 벤젠을 제외하고는 모두 유의하였다. 이중 톨루엔과 크실렌은 총 휘발성 유기화합물과 좋은 상관성 (톨루엔 0.76, 크실렌, 0.87)을 나타내었다. 이 연구는 톨루엔과 크실렌이 총 휘발성 유기화합물의 좋은 지표를 사용될 있고, 톨루엔, 에틸벤젠, 크실렌 등 많은 휘발성 유기화합물의 발생원은 실외뿐 아니라 실내에도 있음을 나타내고 있다.>10)의 $[^{18}F]F_2$를 얻었다. 결론: $^{18}O(p,n)^{18}F$ 핵반응을 이용하여 친전자성 방사성동위원소 $[^{18}F]F_2$를 생산하였다. 표적 챔버는 알루미늄으로 제작하였으며 본 연구에서 연구된 $[^{18}F]F_2$가스는 친핵성 치환반응으로 방사성동위원소를 도입하기 어려운 다양한 방사성의 약품개발에 유용하게 이용될 수 있을 것이다.었으나

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