• Korean journal of food and cookery science
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• v.31 no.6
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• pp.749-755
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• 2015

The objectives of this study were to evaluate the gap between perceived importance and performance of foreign Chinese students' off-campus restaurants selection attributes and to analyze the factors affecting their satisfaction with off-campus restaurants. All statistical analyses were conducted using the SPSS package program (ver. 20.0). In summary, Importance-Performance Analysis results indicated that 'price propriety', 'ventilation of dining room' and 'friendliness of employees' were key aspects that should be reinforced by off-campus restaurant managers. Additionally, exploratory factor analysis on the validity of the 23 attributes of off-campus restaurant selection resulted in the identification of 5 factors including 'food quality and price', 'physical environment and value', 'service environment', 'service quality', and 'convenience and cleanness'. According to the results of multiple regression analysis, 'service quality', 'service environment', 'food quality and price', and 'physical environment and value' had significantly positive effects on overall satisfaction. In conclusion, in order to increase customer satisfaction among Chinese students, off-campus restaurant managers should improve not only the quality of service and food, but also the physical and service environment.

• Proceedings of the Korean Information Science Society Conference
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• 2007.06c
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• pp.376-379
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• 2007

오늘날 컴퓨팅 기능의 급격한 발달은, 시스템의 효율뿐만 아니라 지능화에 대한 요구를 증대시키고 있다. 지능화된 서비스를 성공적으로 제공하기 위해서는, 제공하려는 도메인에 대한 지식 처리 기능이 필수적이다. 시스템의 지능적인 행동은 그 시스템이 보유하고 있는 지식의 질(質)에 영향을 받기 때문에, 사용되는 지식의 질적 우수성을 보장하려는 시도가 이루어지고 있지만, 문제는 지식의 질이 높아질수록, 지식 관리의 비용이 증가한다는 점이다. 따라서 품질과 비용 사이의 균형점을 맞추기 위한 노력이 필요하다. 이에 본 논문에서는 사용하려는 지식의 품질과 시스템에서 요구하는 지식의 품질을 비교함으로써, 이 균형점을 맞추는 방법을 제안한다. 이를 위해, 시스템이 제공하려는 서비스 시나리오를 대상 지식으로 표현 및 처리한다. 시스템 관리자는 이 결과를 바탕으로 채택하려는 지식과 자신의 시스템 사이의 괴리를 손쉽게 판단 할 수 있고, 그 차이를 없애기 위해 지식의 확장 및 축소의 부분을 결정하고, 수정할 수 있다.

• Proceedings of the Korea Information Processing Society Conference
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• 2015.10a
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• pp.1851-1854
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• 2015

웰니스 휴먼케어 서비스의 제공은 최근 2010년 이후에 시작되었으며, 이에 대한 효과평가 혹은 서비스 질 평가는 거의 이뤄지지 않고 있다. 활동량계, 심전도계, 식습관 모니터링 앱 등과 같은 신체적 웰니스 측정 장치와 바이브라 이미지, 맥파/호흡 측정기, 코티졸 측정기 등과 같은 정신적 웰니스 측정 장치들이 개발되고 출시되고 있으나, 웰니스 휴먼케어 제품과 서비스 만족도 측정도구가 없어서 개발 제품과 서비스 만족도를 타당성 있게 측정할 수 있는 도구개발이 필요하다. 본 논문에서는 실증 대상자 면담과 설문 문항에 대한 관련 전문가 내용타당도 검증을 통해 웰니스 휴먼케어 제품과 서비스 만족도 설문 문항을 개발하였으며, 이를 실증사업 참여자 대상으로 시행한 조사 결과 분석을 제시한다.

• Journal of Service Research and Studies
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• v.14 no.3
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• pp.206-230
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• 2024

Background: The advancement of information and communication technology acts as a key driver in the implementation of smart cities. Smart Public Facilities leverage this technological progress to innovate urban operations, optimizing various city functions, enhancing the quality of public services, and improving citizens' accessibility and convenience. These Smart Public Facilities are introduced for the sustainable development of cities and the enhancement of citizens' quality of life. Method: This study systematically analyzed the public design policies of local governments and examined the use cases of Smart Public Facilities domestically and internationally to evaluate their functions and roles. Through this, the effectiveness and sustainability of public design policies were comprehensively reviewed, and the impact of Smart Public Facilities on urban operations and citizens' lives was analyzed from multiple perspectives. Results: The introduction of Smart Public Facilities significantly enhances the implementation and efficiency of public design policies, playing a crucial role in sustainable urban development and improving citizens' quality of life. Furthermore, positive impacts were observed in various areas such as energy management, transportation systems, and environmental monitoring. Major challenges included managing technological changes, ensuring data privacy and cybersecurity, and strengthening citizen participation. Conclusion: Smart Public Facilities serve as essential infrastructure for improving urban efficiency, sustainability, and citizens' quality of life. Successful implementation and operation require systematic management and citizen participation. Through this, Smart Public Facilities will support sustainable urban development and play a critical role in responding to environmental changes. To ensure that Smart Public Facilities function effectively as urban infrastructure, it is necessary to comprehensively evaluate their impact on the efficiency of public design policies, sustainability, citizens' quality of life, and the local economy, and to suggest concrete measures for their introduction and operation.

• Journal of the Korea Society of Computer and Information
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• v.28 no.3
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• pp.177-187
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• 2023

This study aims to validate a tool evaluating MOOCs for higher education from the perspective of education service. Based on the results of related researches, a potential model for evaluating MOOCs (4 factors and 8 sub-factors) was made. An evaluation tool consisting of 18 survey items was delivered to 138 college students. After data cleaning, 136 surveys were used for exploratory factor analysis (principal component analysis. varimax rotation) and reliability analysis that confirmed the fitness of the potential model. Four exploratory constructs and seven sub-factors were extracted: Factor I was labeled as 'Systemic Learning Experience,' Factor II, 'Value Experience,' Factor III, 'Co-creation of Value Experience,' and Factor IV, 'High Order Learning Experience.' Reliability estimates using Cronbach's alpha indicated that the evaluation tool had good internal consistency. In conclusion, the evaluation tool for MOOCs in higher education was proven to be valid and reliable.

• Journal of Korean Academy of Nursing
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• v.34 no.7
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• pp.1243-1254
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• 2004

Purpose: This study was performed to give direction to quality improvement strategies of nursing services by comparing the differences in quality perceptions and satisfaction for nursing services between patients and nurses in small-medium sized general hospitals with 200 beds. Method: The subjects, who were 150 inpatients and 162 nurses of 4 general hospitals in a community, answered a self-report questionnaire with a SERVQUAL scale. Result: There were differences between patients' and nurses' expectations and perceptions of nursing service and satisfaction. In the service expectation, the highest factor was 'the responsiveness', and in the perceived performance, the highest was the 'assurance'. In addition, overall patients' perceptions on nursing services showed higher than nurses'. There were positive correlations among the expectations and perceptions on nursing service, and satisfaction. The correlation between perception and satisfaction was higher than the correlation between expectations and satisfaction. Conclusion: To improve the nursing service quality at small-medium hospitals, strengthening the 'assurance' factor and improving the nursing service support system is needed. Also, this study on nurses' perceived nursing service at small-medium sized hospitals should be duplicated.

• Journal of Korean Academy of Nursing
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• v.37 no.3
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• pp.401-413
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• 2007

Purpose: This study was designed to develop Nursing Service Quality Indicators(NSQIs) in nursing homes that would lead to an appropriate evaluation and improvement of nursing service quality. Methods: The preliminary NSQIs were developed through literature reviews and analysis of existing quality indicators. A content validity testing was done twice by using a panel of experts who were from academia and the clinical areas. The final NSQIs were confirmed and applied in three nursing homes to test feasibility. Results: The preliminary NSQIs had 4 domains and 31 indicators. Two content validity testings were performed. The indicators scoring over.80 CVI for each testing were selected and modified by experts' opinions. The final NSQIs consisted of 7 domains and 33 indicators. They were applied in three nursing homes and it was revealed that all the indicators were applicable. Conclusion: In this study, it is shown that this new 'Nursing Service Quality Indicators in Nursing Homes' is suitable for a holistic evaluation of nursing service quality of elderly patients in nursing homes. This NSQIs will be able to provide a basis for establishing nursing care standards and improving the nursing care quality in nursing homes.

• Research in Community and Public Health Nursing
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• v.20 no.2
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• pp.243-250
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• 2009

Purpose: This is a qualitative study to identify dimensions of long-term care hospital care quality that provide high-level medical services for long-term care patients in Korea. Methods: Service consumers and providers were interviewed, and collected data were analyzed into thesis, type and dimension. The focus group method was applied to two provider groups and individual interview was applied to two persons who had experienced a long-term care hospital. Results: The results of analyzing the consumers and providers was integrated into 8 dimensions: physical environment, staff, clinical care and nursing, multiplicity of activity program, atmosphere, interaction with family, nutrition, and quality improvement system. Conclusion: The dimensions of long-term care hospital care quality from this study can be used as a basis of quality indicators. Quantitative studies to test these dimensions are required for establishing quality management systems.

• The Journal of the Korea institute of electronic communication sciences
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• v.12 no.1
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• pp.229-236
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• 2017

The Nursing Care Integrated Service is an inpatient service provided in a ward equipped with all kinds of professional nursing services, nursing environment improvement, and patient safety management through team nursing staff placement through appropriate nursing staff placement. The subjects of the study were 92 patients who agreed to understand and participate in the research purpose as the inpatient ward of a general hospital in Gyeonggi Province, for the study method, frequency, percentage, mean, standard deviation, t-test, ANOVA were applied using SPSS/WIN 21.0 program and the post test was Scheffe test. In addition, the correlation between nursing satisfaction and service evaluation was analyzed by Pearson's correlation. This paper is meaningful in that it reaffirms the importance of satisfaction and presents basic data for improving the quality of service of nursing care integrated service ward inpatients.

• Journal of KIISE:Computing Practices and Letters
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• v.16 no.7
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• pp.809-813
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• 2010

Many studies on reverse skyline query processing have been done for company oriented services. The existing methods about reverse skyline are reverse skyline based on dynamic skyline. There is no reverse skyline query processing algorithm based on metric spaces for location-based services. In this paper we propose a reverse skyline query processing scheme that applies for a general skyline and considers distance spaces. The proposed method processes reverse skyline queries in the metric spaces using the existing spatial indexing scheme and considers both Monochromatic and Bichromatic environments. In order to show the superiority of the proposed scheme, we compare it with the basic skyline query processing scheme through performance evaluation. As a result, the proposed method excellent performance was about 5000 times more than conventional method.