• Journal of the Korean Society for Library and Information Science
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• v.36 no.2
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• pp.89-117
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• 2002

The purpose of this study is to construct a model for measuring and assessing service quality in public libraries based on the theory of service quality in marketing area. Firstly the degree of importance of service factors is measured and ranked according to the value of each factor. This importance ranking indicates the order of service improvement. Secondly the correlation model between service factors and customer's satisfaction and behaviour is established and verified in statistical method. The result shows that the order of service quality factors which have influence on the customer's satisfaction and behaviour is the order of service quality factors required preferential improvement.

• Journal of the Korean Society for Library and Information Science
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• v.32 no.3
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• pp.265-280
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• 1998

The Current measures of library service quality do not adequately capture user's perceptions of service quality for libraries and information centers. The purposes of this study are (1) to develop a user-based concepts to measuring the quality of library service (2) to introduce a user-based service quality model and SERVQUAL instrument from service marketing areas and (3) to assess applicability of this model and instrument to libraries and information centers. The concluding section suggests several considerations for implementation of their applicability and future research.

• The Journal of the Korea Contents Association
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• v.18 no.5
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• pp.58-70
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• 2018

This study aimed to investigate the positive and negative appraisals of care work held by care workers in elderly care facilities and to analyze the mediating effect of care worker's appraisals of care work on the relationship between job environment and service quality. For the purpose of the study, the data were collected from 298 care workers by using non-random and purpose sampling method. The results of the study showed job environment was a significant predictor in explaining in the variances of care work appraisal and service quality. In addition, care worker's positive and negative appraisals of care work were statistically significant mediators in the association of between job environment and service quality. Finding of the study indicated that service quality could be improved by not only improving job environment but also strengthening care worker's positive appraisal of care work. Finally, based on the findings of the study, implications and limitations of the study were discussed.

• KAPE Magazine
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• s.258
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• pp.11-13
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• 2018

축산물품질평가원(이하 축평원)에서는 등급판정 결과를 농가에게 제공하는 피드백 서비스인 '축산물등급판정결과 안내'를 실시하고 있다. 등급판정 결과를 비롯해 축산 전문 기관으로서 축평원이 보유한 정보 등을 바탕으로 축산물의 품질을 향상시킬 수 있도록 유도하고자 하는 노력이다.

• Korean Journal of Childcare and Education
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• v.6 no.2
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• pp.135-154
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• 2010

This study was to explore the cognition of mothers and directors about the quality of childcare centers and analyze the differences of cognition of two groups. The subjects were 166 mothers and 178 directors in Gwanak-gu, Seocho-gu, Dongjak-gu in Seoul and Suweon-city, Anyang-city in Gyeonggi-do. The instrument of this study was the questionnaire on the quality of childcare center developed by researcher. The collected data were analyzed using t-test in SPSS 12.0 program. The major findings of this study were as follows: First, mothers evaluated that process area was the most important area, followed by service and structure area. Second, directors evaluated that process area was the most important area, followed by structure and service area. Third, directors evaluated overall quality of childcare center higher than mothers.

• KAPE Magazine
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• s.249
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• pp.4-6
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• 2017

축산물품질평가원은 '2016년도 공공기관 고객만족도 조사'에서 우수 등급을 받으며 9년 연속 고객만족도 우수기관에 선정되었다. '공공기관 고객만족도 조사'는 기획재정부 주관으로 공공기관의 대국민 서비스품질 개선을 위해 서비스를 직접 제공받는 고객을 대상으로 매년 시행하고 있으며 그 결과는 공공기관 경영평가에 반영되고 있다. 그래서 이번호 KAPE인(人) 이야기의 주인공으로 축평원 고객만족도 담당자인 김태성 차장을 만나 고객만족도 달성을 위한 그간의 노력을 들어보았다.

• Korean Journal of Social Welfare
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• v.66 no.1
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• pp.221-249
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• 2014

This paper has the objectives to define the concept of 'Good Care' which is the service goal we are aiming essentially for the improvement of long-term care service quality, to find out the components for 'Good Care', and to explore the conditions that create a good care. In addition, we tried to find the answer about what is the best way to measure the service quality. For this, I referred the advanced researches which explored the fundamental properties of care and tried to find the answer from the accumulated wisdom of service field through the 5-year long term care service experience. As a result of research, the good care can be defined as helping someone to be able to maintain his own life as maximum as possible with the goal to assure total quality life. The most important condition for good care is making 'a good care relationship'. Without damaging the relationship between care provider and care receiver, the individualized service focusing on the demand of care receiver based on mutual reliability, mutual respect and smooth communication should be provided. For the evaluation system, it is reasonable to set the standard according to the size of each institution for the core quality of facility service and establish the certification system of absolute standard to carry out the quantitative evaluation rather than the relative evaluation in the whole. For the part over the absolute certification standard, it is reasonable for each institution to characterize its own characteristics autonomously and carry out the qualitative evaluation for this. For the evaluation of home visit care service, it is recommended to contain the evaluation contents such as user satisfaction, satisfaction of care worker, how well the case management system of home care service center is operated etc.

• International Journal of Highway Engineering
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• v.10 no.2
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• pp.91-100
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• 2008

The quality of service on urban roadways have been evaluated mainly based on such quantitative measures as travel speed and delay. However, in addition to the quantitative aspects, drivers traveling on urban roadways are subject to be influenced by qualitative measures such as aesthetic aspects of the roadway and other drivers' violation of traffic laws. Based on this notion, this study attempts to identify roadway service quality indices, considering both qualitative and quantitative aspects and evaluate the quality of service using the modified Importance-Performance Analysis (IPA), a technique often applied in the field of marketing. The modified IPA is proposed in this study as a way to evaluate the service quality, reflecting the relative performance between study areas and performance indices. A case study is implemented over the Gangnam and Gangbuk areas in Seoul, resulting in identifying the items needed to be improved for each study area.

• Journal of Environmental Impact Assessment
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• v.26 no.4
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• pp.227-241
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• 2017

A human in urban areas has depended on ecosystem for well-being, so it is important to evaluate urban ecosystem services which contribute significantly to human well-being. In this study we classified ecosystem functions and set indicators used for evaluating ecosystem services of urban park by Delphi method. As a result, it derived 12 items and 14 indicators of ecosystem services to evaluate them such as vegetable garden, canopy cover, biodiversity, and educational programs. Based on the derived evaluation indicators, the feasibility of the indicators was examined by applying to two urban parks, Maetan park and Seoho-Ggotme park, in Suwon City. We also suggested strategies to improve each ecosystem services based on the results of evaluation. It is significant to recognize unknown services in urban parks. The results can be used for improving urban ecosystem services consistently in response to current rapid urbanization. In the future, the city should make a master plan on ecosystem service on urban area, beyond urban park, considering both of quality and quantity.

• Asia-pacific Journal of Multimedia Services Convergent with Art, Humanities, and Sociology
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• v.9 no.5
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• pp.781-791
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• 2019

The purpose of this study was to evaluate the evaluation of long - term care institutions (evaluation rating, evaluation rating, suitability of evaluation index), quality of service of caregivers, Quality satisfaction, life satisfaction, and facility choice. After receiving the IRB, in January and February of 2018, the survey was completed for 79 long-term care institution managers, 381 nursing care workers, and 381 elderly people. The survey carried out an allocation sample reflecting the 2015 long - term care (facility benefit) evaluation results. The results of this study are as follows. First, it is found that the institutional evaluation (evaluation level, change of evaluation level, recognition of suitability of the index) has a greater impact on the quality of life of the elderly, appear. However, the intention of reselecting the facility after discharge was more influenced by the quality of services of caregivers. Therefore, except for the intention to reschedule the facility, it can be said that the evaluation of the National Health Insurance Corporation was partially validated.