Journal of the Korean Society for Library and Information Science (한국문헌정보학회지)
- Volume 32 Issue 3
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- Pages.265-280
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- 1998
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- 1225-598X(pISSN)
A study on Evaluation and Measures of user-based Service Quality for Libraries
도서관의 이용자중심 서비스 질 평가와 측정에 관한 이론적 고찰
Abstract
The Current measures of library service quality do not adequately capture user's perceptions of service quality for libraries and information centers. The purposes of this study are (1) to develop a user-based concepts to measuring the quality of library service (2) to introduce a user-based service quality model and SERVQUAL instrument from service marketing areas and (3) to assess applicability of this model and instrument to libraries and information centers. The concluding section suggests several considerations for implementation of their applicability and future research.
도서관 서비스 질에 관한 현행 측정들은 도서관
Keywords