• The Journal of Bigdata
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• v.1 no.1
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• pp.41-51
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• 2016

Big data is an emerging issue as large data which was impossible to be processed in the past is possible to be handled with the development of information and communication technology. Manufacturing is the most promising field that big data is applied such that there are abundant data available. It is important to improve an efficiency of manufacturing process for quality control and production efficiency because the processes from production design, sales, productions and so on are mixed intricately. This study proposes big data cloud service for manufacturing analysis using a big data technology and a process mining technique. It is expected for manufacturing corporations to improve a manufacturing process and reduced the cost by applying the proposed service. The service provides various analyses including manufacturing analysis and manufacturing duration analysis. Big data cloud service has been implemented and it has been validated by conducting a case study.

• 한국IT서비스학회:학술대회논문집
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• 2009.05a
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• pp.277-280
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• 2009

ITA법 제정 이후 많은 공공기관들이 ITA/EA 도입 및 구축을 추진하고 있으나, 명시적인 성과를 보여주는 경우는 많지 않은 것으로 조사되고 있다. 특히, 공공기관 EA 성숙도 수준 평가 결과 EA 도입에 비하여 관리 및 활용 영역의 수준이 낮게 나타나고 있다. 본고는 EA의 활용성을 저해하는 제 원인 중 EA 관리체계의 부실에 주목하였다. EA 도입과 함께 EA관리 체계가 수립됨에도 불구하고 EA 관리 및 활용 수준이 낮은 이유는 첫 번째로, EA관리 조직 설계 시에 EA 산출물의 작성 주체 및 협업 방안이 구체화되지 않은 상태로 관리 조직 및 역할이 수립되는 경향을 지적할 수 있다. 두번째로 EA 관리체계 설계 시에 각 EA 산출물의 특성이 고려되지 않은 획일적 관리 프로세스의 설계로 인하여 관리체계가 오작동하는 문제를 지적할 수 있다. 본 연구에서는 이러한 문제의식을 근간으로 개별 산출물에 대하여 요구되는 정확성과 정합성 수준에 따라 범정부 EA 산출물들을 구성도/정의서(Diagram/Description)형, 모델(Model)형, 정보자동생성(Auto Description)형, 설계서(Description)형, 서지정보(Metadata)형으로 유형화하고, 각각의 산출물 유형에 따른 조직의 역할과 협업 방안, 관리 프로세스를 제시하였다. 본 연구를 통해 향후 EA 관리체계 수립 및 조정 시에 산출물 유형별로 작성 주체 및 관리 조직간 요구되는 역할과 관리절차를 명확히 함으로써 효율적인 EA 산출물 관리가 이루어지도록 하고, 이를 통해 궁극적으로 EA 활용도 증진 및 EA의 근원적 목적 달성이 가능할 것으로 기대한다.

• Proceedings of the Korea Information Processing Society Conference
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• 2009.04a
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• pp.479-482
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• 2009

급변하는 경영 환경에서 기업의 목표나 정책목적을 실현하기 위해 많은 기업들이 비즈니스 프로세스의 중요성을 인식하게 되면서 비즈니스 프로세스 관리에 대한 관심이 높아졌다. 이러한 비즈니스 프로세스를 관리하기 위해 일반적으로 모델링 작업을 수행하게 되는데 모델링 작업 시 예기치 못한 여러 가지 이상 현상을 포함 될 수 있다. 본 논문에서는 본 연구자가 발표한 선행 논문을 바탕으로 기존의 이상 현상 검출 기법 중 그래프 축소 기법을 확장하여 모델링 단계에서 정의된 비즈니스 프로세스 모델의 구조적 이상 현상을 검출하고 명제 논리학을 이용하여 이의 타당성을 증명하였다.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.11a
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• pp.90-95
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• 2006

고객 만족도조사 (Customer Satisfaction Index)는 기업 외부 관점에서 고객의 만족도를 조사하여 기업의 서비스 품질 개선에 기여한다. 그러나 기업 외부 관점의 고객만족도만의 서비스 평가뿐 아니라 내부 직원의 업무 평가를 통한 서비스 품질 개선도 필요하다. 내부 직원의 업무 평가는 직원 개개인의 능력까지 평가할 수 있는 COI(Customer Orientation Index)통해 이루어질 수 있다. 따라서 CSI 와 COI를 연계 분석하면 기업 외,내부 관점에서의 효과적이 서비스 품질 개선이 가능하다. 또, 고객만족을 위한 높은 서비스 품질을 유지하기 위해서는 서비스 품질 개선뿐 아니라 지속적인 관리와 모니터링도 필요한데 CSI 만으로는 한계가 있다. 이를 위해 CSI 분석 결과 도출된 핵심관리 프로세스를 지표화 하여 관리하기 위해 서비스 수준 계약서 (Service Level Agreement)에 반영하여 관리할 수 있다.

• Journal of KIISE:Software and Applications
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• v.37 no.9
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• pp.687-693
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• 2010

Information Technology Service Management (ITSM) System has been adopted and operated by many governments and public institutions to intensify their global competitiveness. Recently these organizations are facing many problems because of the increased demands and complexity of Information Technology (IT) service. Especially, difficulty with ITSM gets bigger and bigger because of increasing IT outsourcing. An expectation regarding ITSM is grown up when facing to solve problems. Therefore, this study suggests effective alternatives about ITSM organization structure for public sectors. The ITSM organization structures changes from traditional structures based on functions to new structures based on its goal, customer, and its process. In other words, ITSM organizational structure can be composed of Service Strategy directorate, Service Design directorate, Service Transition directorate, Service Operation directorate, and Service Improvement directorate. To ensure the effectiveness and the professionalism of ITSM in an organization, this paper specifies the roles of participants and the responsibilities for each unit. The proposed ITSM organization structures will be useful for public sectors.

• Journal of Digital Convergence
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• v.10 no.11
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• pp.185-196
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• 2012

Information system operation principles were recently established in order to provide high quality service and efficient operation audit of IT outsourcing. Operation managements are done based on these principles. Therefore, information operating management process, which refers to itself, is established. Information system operation audit requires a constant audit regularly, which is different from construction/development audit that is done only once. As operating management process changes, operation audit guidelines should be updated and improved. Therefore, this paper proposes IT outsourcing operation audit model with IT outsourcing achievement management as a focus. IT service domain was referred in order to propose information system operation audit model and check lists, which are based on IT outsourcing operation managements such as planning, making strategies, contract, service, and management. The deduced audit model and check lists verified suitability of the proposed model by experts' survey.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.11
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• pp.6932-6942
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• 2014

The expressway is a key area of road networks for national industry, economics and social development. In addition, the number of lines are increasing continuously. Recently, road management policy have shown a paradigm shift to safe road, low-carbon and green etc. Nevertheless, the road condition has deteriorated dramatically by fatigue cracking, thermal cracking and weather impact. On the other hand, the budgets for highway maintenance have shrunk dramatically. In this study, an effective pavement management and maintenance process was developed to extend the pavement serviceability and pavement life to overcome the rack of budgets.

• Journal of Internet Computing and Services
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• v.16 no.5
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• pp.75-86
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• 2015

Internet of Thing (IoT) computing is an environment where various devices with sensors and actuators are connect, and interact together to acquire contexts and provide useful services. With the advances of IoT technologies, its usability becomes an in important issue. However, there exist various types of faults in IoT computing which are not conventionally addressed in software research community. Providing reliable IoT services is challenging. In this paper, we present a hierarchy of IoT faults and analyze causes and symptoms of the faults. Based on the analysis, we define effective methods for managing IoT faults. We believe that our proposed framework for managing IoT faults can be utilized in reducing the development cost of IoT applications and enhancing the quality of the applications.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2020.11a
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• pp.125-127
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• 2020

자율운항선박 도입을 위한 항만물류 서비스 연계 효율화 방안을 위해 기존 안전운항지원 서비스 모델 및 관리 기술과 화물처리 전반 자동화 처리를 위한 스마트 항만과의 비즈니스 연계를 프로세스로 정의한다.

• KIPS Transactions on Computer and Communication Systems
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• v.9 no.6
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• pp.121-130
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• 2020

In order to provide customized services according to a specific user or environment, various service scenarios should be developed based on context-aware workflow model. As the context-aware workflow model is constructed using limited context information and service information in the service domain, overlapping elements can occur in many service scenarios. The repetitive work process that results from these overlapping elements delays the development process of the service scenario. Therefore, the elements of the context-aware workflow model must be reused to solve the unnecessary work processes of service scenario development. In this paper, we propose a reuse method XML Object in context-aware workflow model to improve the process of service scenario development. The proposed method documents and manages the independent XML Object of the context-aware workflow model and reuses it by invoking the unit document in the service scenario development process. It can also be applied to new service scenarios by changing the attribute values of reusable elements. Experiments show example that the development process of the service scenario is simplified by reusing the elements of the context-aware workflow model.