• Journal of the Korean Society for Library and Information Science
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• v.58 no.3
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• pp.91-117
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• 2024

In this study, we designed and verified a research model that identifies the correlation between public library organizational justice, the engagement of service contact members, and user orientation. First, distributive justice was found to have a positive effect on engagement. Second, interaction justice was found to have a positive effect on engagement. Third, procedural justice was found to have a positive effect on user orientation. Fourth, engagement was found to have a positive effect on user orientation. As a result of structural equation model analysis, it was analyzed that engagement had a greater influence on user orientation. Service contact members who have the attitude of having organizational members take voluntary and self-sacrificing actions in library operation and are willing to be positively immersed in their work can take user-oriented actions that provide services with users as the top priority. Because the possibility is high. It has practical significance in that it suggests strategies and improvement plans that can be helpful to libraries.

• The Transactions of the Korean Institute of Power Electronics
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• v.12 no.2
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• pp.174-182
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• 2007

Among the alternative energy sources, the solar energy is recognized as an important energy source and its application is increasing. Especially in future, the hybrid solar energy generation system with battery will be widely used as an independent distributed power generation system. In this paper, a solar power hybrid home generation system using a contactless power supply (CPS) that can transfer an electric power without any mechanical contact by using magnetic coupling instead of the power transfer by directly supplying the DC power to the home electric system is proposed. The proposed system consists of a ZVS boost converter, a half bridge LLC resonant converter and contact-less transformer.

• Journal of Korea Society of Industrial Information Systems
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• v.27 no.5
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• pp.99-117
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• 2022

This study examines the effect of customer experience management capability of a bank and job satisfaction and customer orientation of the frontline employee in bank. The proposed research model and developed hypotheses were tested using structural equations modeling based on data collected from 321 employees working in banks. The results of the study confirm the positive effects of employee training, employee empowerment, employee evaluation, cross functional work of customer experience management capability is job satisfaction and customer orientation. But channel integration is not supported job satisfaction and customer orientation. Performance management influenced customer orientation through job satisfaction. The study provides On a theoretical level valuable insights into the customer experience management competency at the organizational unit and but there is also a limitation that firms the is limited.

• The Journal of the Korea Contents Association
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• v.13 no.11
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• pp.423-432
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• 2013

It is very important to prevent and management negative sides in advance can occur in service transaction as an employee' attitude during service encounter has a decisive effect on customers' service evaluation. Work stress has become one of the most widely studied topics in research, mainly because of its importance to employees' psychological health, which in turn affects service quality and organizational effectiveness. This study aims to explore how social support that hotel employees perceive influence on job stress and job burnout. Data were collected from 355 hotel employees at Deluxe Hotel in Seoul, analyzed using structural equation modeling techniques. The findings are as follows Firstly, social support had a significant influence on job stress. Secondly, social support had a significant influence on job burnout. Thirdly, job stress had a significant influence on job burnout. To reduce job stress and job burnout recognition, self-esteem and motivation, the hotel need to deliver a stronger coaching program. In addition, for an organization to respond flexibly. Finally, the results were discussed in the context of providing the job burnout management for employee.

• Annual Conference of KIPS
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• 2003.11b
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• pp.1189-1192
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• 2003

초기 콜 센터는 단순히 고객에게 걸려오는 전화를 응대하는 서비스 수준으로 시작되었지만, 현재는 고객과 마주하는 최 접점으로 서비스 뿐만 아니라 마켓팅, 세일즈를 행하는 기업의 경쟁력을 유지하는데 있어 필수적인 요소로 자리잡아 가고 있다. 특히 개인고객을 많이 접하는 금융기관에서는 콜 센터를 대형화, 지방 분산화 및 백업체제 구축을 위한 Multi 센터를 구축하여 콜만 처리하는 센터로서가 아니라 다양한 채널[전화,email,fax,chating]를 통해 접속되는 고객요구 사항들을 통합된 인프라에서 One Stop 으로 처리하고자 한다. 하지만 회선 교환망을 이용하는 PBX기반 Voice 회선과 IP 환경의 DATA 를 처리하는 이원화된 구조로 Multi 콜 센터를 구축 할 경우, 타 센터의 상담원에게로 콜을 설정시 시간이 많이 소요되어 센터간 Call Load Balancing 및 상담원 Skill Based Routing 을 수행함이 어렵다는 단점이 있다. 본 논문에서는 이러한 단점을 개선할 수 있는 방안으로 Voice 와 Data 를 IP 기반 단일 망으로 구성하고 WAN상에서 음성을 전달할 때 적정한 MOS(Mean opinion score)를 측정 후 객관적으로 필요한 Bandwidth 를 검증하고 Muti 콜 센터에서 효과적인 콜 load Balancing 및 Routing을 할 수 있는 VOIP기반 Convereed Virtual Call Center Architecture 설계 한다.

• The Journal of the Korea Contents Association
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• v.11 no.1
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• pp.266-276
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• 2011

The main purpose of this study is to examine a influence factor of professionalism which is effected on nurse's customer orientation, job satisfaction and service delivery level in specialty hospitals. And this study has reviewed the theoretical background of specialty hospital system, professionalism, customer orientation, job satisfaction and service delivery level, and set up the hypothesis to test the relations with nurse's professionalism, customer orientation, job satisfaction and service delivery level. Data were collected from 142 nurses in 6 specialty hospitals in the Seoul region using a standardized questionnaire. For reliability and appropriateness, Cronbach $\alpha$ and factor analysis and SPSS 12.0K for the actual proof were used. The research findings are summarized below. The professionalism influences positively on the customer orientation and the job satisfaction while it does not on the service delivery level. Also, the customer orientation influences positively on the service delivery level, it does not influence positively on the service delivery level as the research is analyzed. Therefore, the courses that are emphasizing the customer satisfaction and the importance of service should be included in the curriculum of the Department of Nursing Science and the nurses in active service at speciality hospitals should be trained persistently for the importance of customer management.

• Journal of the Korean Society of Food Science and Nutrition
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• v.34 no.5
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• pp.667-673
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• 2005

The purposes of this study were 1) to analyze the preference of leadership style among ${\lceil}$Transformational leadership$\rfloor$ and ${\lceil}$Service leadership$\rfloor$, 2) to examine the differences of the job satisfaction between the high level of service leadership group and low level of the service leadership group and 3) to testify the hypothesis that the service leadership and its 4 elements (belief, attitude, ability, insight) affect the job satisfaction. The questionnaires were developed to measure the service leadership, the preference of leadership style (transfer-mational leadership and service leadership) and Job satisfaction. The surveys were distributed to 120 managers and employees in the family restaurant in Korea, and 104 questionnaires were responded (response rate: $86.7\%$). The SPSS 12.0 package program was used to conduct the descriptive analysis, correlation analysis, t-test and multiple regression analysis. The result of leadership style preference showed the followers preferred the service leadership $(75.0\%)$ to the transformational leadership $(25.0\%)$. Comparing the job satisfaction of high level of service leadership group and that of low level of service leadership group, the job satisfaction of high level of service leadership group was significantly (p<0.001) higher than that of low level of service leadership group (high level of service leadership group: 4.03, low service leadership group: 3.27, measured on a 5-point likert scale). All three factors of job satisfaction (human factor, service system and company image) in high level of leadership group were significantly (p<0.001) higher than those of lower level of service leadership group. The result of multiple regression analysis presented that the service leadership and it's 4 elements (concept, mind, skill, insight) have significant (p=0.000) effects on the job satisfaction. As a conclusion, we examined theoretical framework of service leadership model and testified the applicability in the field of family restaurants. But the service leadership was the new conceptual theory, so there should be the more empirical studies on managers and employees in the service industry.

• Journal of Convergence for Information Technology
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• v.9 no.11
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• pp.234-240
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• 2019

This study has performed to find the effective method of human resource management in the hospital organization through the relationship between organizational attitude and individual inclination, where nurses, medical technician and administrative staff of hospital with labor intensive and relationship oriented organization were analyzed. According to the results, the lower individual inclination with changeable level of hospital employees, the higher of outer level and the higher of goal-oriented level, the organizational attitude was shown to be amicable, especially was most highly influenced by changeable level. Therefore, the hospital organization was recommended to find the following methods properly; no only to strengthen the active and logical outgoing tendency, the careful words and actions through the emotion control for the goal orientation, but also to minimize the changeable tendency such as not amicable human relation, the change and delay of decision.

• Journal of Service Research and Studies
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• v.12 no.3
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• pp.45-59
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• 2022

This study attempted to investigate how the transformational leadership perceived by flowers of telemarketing organizations. In particular, this study explored the moderating effect of followership in the relationship between transformational leadership and organizational performance. To verify the research model, 321 surveys collected from 10 domestic call centers were analyzed. Reliability, correlation, factor analysis, and hierarchical regression analysis were performed, and as a result of the analysis, it was found that the transformational leadership in the telemarketing organizations had a positive effect on organizational performance. In addition, it was confirmed that goal consistency, proactive participation, critical thinking, and team spirit, which are the four sub-variables of followership, all have a positive (+) effect on organizational performance, and both goal consistency and proactive participation moderate the relationship between transformational leadership and organizational performance. Considering the special working environment of telemarketing organizations, the results of this study suggest the need for a corporate educational role to increase transformational leadership and followership and the need to build environments by setting up an atmosphere for members to exercise follow-up, and opening up communication structures for members to follow.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.15 no.3
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• pp.159-174
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• 2020

This study is an empirical study analyzing the effects of positive psychological capital on job burnout. In addition, positive psychological capital played a role in organizational citizenship behavior, and tried to verify the role of organizational citizenship behavior as a black box, or parameter, between job burnout. And then, the sub-factors of organizational citizenship behavior were divided into two: individual-oriented organizational citizenship behavior and organization-oriented organizational citizenship behavior. To this end, a questionnaire survey was conducted for members of small and medium-sized enterprises to compare and analyze the relationship between variables. Positive psychological capital is increasing interest in that it can reduce the job burnout of members and embrace the propensity of young generations represented by millennials because it can improve the effectiveness by developing positive mental states and strengths of the organization. There is a need for research as a keyword. As a result of this study, first, it was found that positive psychological capital of SME(small and medium-sized enterprises) members had a positive effect on organizational citizenship behavior. Second, positive psychological capital was found to have a significant negative effect on job burnout. Third, it was a verification of how positive psychological capital and organizational citizenship behavior affect job burnout. In the relationship between positive psychological capital and job burnout, organization-oriented organizational citizenship behavior was found to play a mediating role. However, it was found that individual-oriented organizational citizenship behaviors among the organizational citizenship behaviors are not valid. In this study, positive psychological capital and job burnout, which have been mainly studied in service workers' emotional workers(crew, nurses, counselors, etc.), nursery teachers, and social workers, were applied to SME members by using the parameters of organizational citizenship behavior. You can put that implication on things. The positive psychological capital and organizational citizenship behavior can be further enhanced through SME members' love for the company, improvement of consideration among employees and resulting organizational commitment and work performance. It could also provide momentum for sustainable management for small and medium-sized enterprises that are relatively short of capital and resources.