• Title/Summary/Keyword: 서비스산업 효율성

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A Study on the integrated management system for tourism complexes based on IoT technology (IoT 기술을 기반으로 한 관광단지 통합관리시스템에 관한 연구)

  • An, Tai-Gi
    • Journal of Industrial Convergence
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    • v.17 no.4
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    • pp.1-8
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    • 2019
  • The purpose of this study is to analyze the actual condition of tourism complex and to apply IoT-based integrated management system to tourism complex to improve the utilization and management of tourism complex. Tourists need various information to take the lead in tourism activities, and all of these necessary information is collected through various routes such as information of the Internet, travel agencies, newspapers, and surrounding experiences. Recently, information provision through the Internet has taken a large part due to the development of information technology, and systems that combine IoT technology are being constructed. This is because the popularization of IoT technology improves the diversity, accessibility and convenience of information and makes it convenient to use. The purpose of this study is to suggest the importance of tourism information service using IoT-based system and future research directions. The previous studies on IoT-based system construction were also reviewed considering the efficiency of IoT technology. In order to solve the problems of tourism complex, this study improved the IoT-based tourism complex operation system and conducted operation management. IoT-based management system is expected to be improved as a tourism complex platform and is expected to be improved by overall management cases and experiences.

An Exploratory Study of Generative AI Service Quality using LDA Topic Modeling and Comparison with Existing Dimensions (LDA토픽 모델링을 활용한 생성형 AI 챗봇의 탐색적 연구 : 기존 AI 챗봇 서비스 품질 요인과의 비교)

  • YaeEun Ahn;Jungsuk Oh
    • Journal of Service Research and Studies
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    • v.13 no.4
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    • pp.191-205
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    • 2023
  • Artificial Intelligence (AI), especially in the domain of text-generative services, has witnessed a significant surge, with forecasts indicating the AI-as-a-Service (AIaaS) market reaching a valuation of $55.0 Billion by 2028. This research set out to explore the quality dimensions characterizing synthetic text media software, with a focus on four key players in the industry: ChatGPT, Writesonic, Jasper, and Anyword. Drawing from a comprehensive dataset of over 4,000 reviews sourced from a software evaluation platform, the study employed the Latent Dirichlet Allocation (LDA) topic modeling technique using the Gensim library. This process resulted the data into 11 distinct topics. Subsequent analysis involved comparing these topics against established AI service quality dimensions, specifically AICSQ and AISAQUAL. Notably, the reviews predominantly emphasized dimensions like availability and efficiency, while others, such as anthropomorphism, which have been underscored in prior literature, were absent. This observation is attributed to the inherent nature of the reviews of AI services examined, which lean more towards semantic understanding rather than direct user interaction. The study acknowledges inherent limitations, mainly potential biases stemming from the singular review source and the specific nature of the reviewer demographic. Possible future research includes gauging the real-world implications of these quality dimensions on user satisfaction and to discuss deeper into how individual dimensions might impact overall ratings.

A Design of Transportation Management System Using Smartphones (스마트폰을 사용한 수배송 차량 관제 시스템의 설계)

  • Kim, Min-Su;Oh, Joon-Whan;Lee, Young-Jun;Chae, Jin-Seok
    • Proceedings of the Korean Information Science Society Conference
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    • 2010.06d
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    • pp.212-216
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    • 2010
  • 오늘날 세계화와 정보통신 분야의 기술혁신으로 기업들의 경영활동 영역이 점점 글로벌화 되어가면서 물류산업의 환경도 급격히 변화해 나가고 있다. 세계적으로 확산되고 있는 인터넷망이나 물류망은 시간과 거리의 제약을 완화시켰으며, 고객들의 정보와 상품에 대한 접근이 쉬워짐에 따라 기업에 대한 고객욕구가 다양해지고 있는 실정이다. 이러한 경영환경의 변화에 따라 우리 기업들은 보다 경쟁력 있는 물류서비스를 고객에게 제공하기 위하여 물류 서비스의 유연성 개선, 물류 전문 인력 확보 등에 힘쓰는 한편 물류 부문의 취약성을 극복하기 위한 물류자동화 시스템 도입 등 다양한 방안을 강구하고 있다. 현재 도입된 수배송 관제 시스템은 GPS를 기반으로 하고 있다. 그러나 기존의 GPS를 이용한 관제 시스템은 위치 정보만 수신하여 위성의 사각지역 또는 실내에서 작동이 잘 되지 않는 문제가 있다. 이러한 문제를 해결하기위해 본 논문에서는 스마트폰을 사용한 수배송 관제 시스템을 설계하였다. 스마트폰은 GPS와 3G통신 모두 이용하여 양방향으로 통신할 수 있으므로 기존의 GPS를 이용한 단방향 수배송 관제 시스템보다 정보를 정확하고 효율적으로 관제할 수 있다. 제안하는 시스템은 물류 수배송 상에서 발생되는 데이터를 실시간 모니터링이 가능해야하며, 관리자와 수배송자간의 신속한 정보 전달을 통해 배송조건을 최적화시키고, 물류의 흐름을 제어하여 배송 시에 발생하는 문제에 대한 신속한 해결을 통해서 배송시간을 최소화하는 것이 목적이다.

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3D Model Generation and Accuracy Evaluation using Unmanned Aerial Oblique Image (무인항공 경사사진을 이용한 3차원 모델 생성 및 정확도 평가)

  • Park, Joon-Kyu;Jung, Kap-Yong
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.3
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    • pp.587-593
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    • 2019
  • The field of geospatial information is rapidly changing due to the development of sensor and data processing technology that can acquire location information. And demand is increasing in various related industries and social activities. The construction and utilization of three dimensional geospatial information that is easy to understand and easy to understand can be an essential element to improve the quality and reliability of related services. In recent years, 3D laser scanners are widely used as 3D geospatial information construction technology. However, 3D laser scanners may cause shadow areas where data acquisition is not possible when objects are large in size or complex in shape. In this study, 3D model of an object has been created by acquiring oblique images using an unmanned aerial vehicle and processing the data. The study area was selected, oblique images were acquired using an unmanned aerial vehicle, and point cloud type 3D model with 0.02 m spacing was created through data processing. The accuracy of the 3D model was 0.19m and the average was 0.11m. In the future, if accuracy is evaluated according to shooting and data processing methods, and 3D model construction and accuracy evaluation and analysis according to camera types are performed, the accuracy of the 3D model will be improved. In the point cloud type 3D model, Cross section generation, drawing of objects, and so on, it is possible to improve work efficiency of spatial information service and related work.

A Study of the Characteristics of Tourism SNS Information and the Influence of Social Capital on the word of Mouth Intention Through the Immersion (관광 SNS 정보 특성과 사회적 자본이 몰입을 통해 구전의도에 미치는 영향 연구)

  • Kim, Dae-Seok;Seo, Young-Wook
    • Journal of Korea Entertainment Industry Association
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    • v.14 no.7
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    • pp.27-41
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    • 2020
  • The purpose of the project is to identify the relationship between the sub-factors of SNS information characteristics (information quality, information reliability) and the impact of immersion on social capital (connected capital) on word of mouth intention, and to present measures to revitalize the tourism industry using the results obtained. The study conducted empirical analysis on 326 adults aged 19 and older. The results of the study are as follows: First, it has been confirmed that the sub-factors of SNS utilization (information quality, information reliability) have a positive effect on immersion. Second, immersion has been verified to have a significant influence relationship on the degree of word of mouth intention. Third, it was analyzed that social capital has positive interrelationships with immersion and word of mouth intention. Based on these findings, social network services (SNS) in the tourism industry can be used as basic data to attract potential tourism customers in the future by providing efficient information on tourism products by utilizing social network services (SNS) in the development of tourism contents and marketing strategies, and it is meaningful in that it is intended to help the tourism industry in practice.

A Study on the Derivation of Plans for Operational Improvement Based on the Analysis of the Current Status and Cases of the National Policy Research Portal (NKIS) (국가정책연구포털(NKIS) 현황 및 사례 분석을 통한 운영 개선 방안 도출에 관한 연구)

  • Noh, Younghee;Chang, Inho;Kang, Ji Hei;Kwak, Woojung
    • Journal of Korean Library and Information Science Society
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    • v.53 no.1
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    • pp.55-79
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    • 2022
  • In this study, the current status of operation was analyzed with a view to analyze the areas in need of improvement and the status of portals of similar institutions. Based on which, a proposal was made to help improve the function of utilization as well as search the products of studies by and for the research institutes funded by the government having jurisdiction by applying the information service technology developing in line with the fourth industrial revolution for the purposes of aiding and fostering with efficiency toward achieving the goal of establishment for such institutes, while strengthening the utility of NKIS. First, in order to secure the membership, it is necessary to find the targets for policy information and promotion, and it is also necessary to increase the demand for policy information, such as by preparing the people friendly policy reports, infographics, and information delivery in an easy manner. Second, it is necessary to provide customized services in the manner which reinforces reports and policy data on the social issues and education topics, which are among the interests of the primary user base by considering the ratio of visiting occupations. Third, for the diversification and expansion of video data services, it is necessary to prepare alternatives, such as by setting regulations and encouraging the institutions of jurisdiction to upload the video data. Fourth, it will be necessary to improve the overall public relations service. It is also necessary to proceed with the NKIS' publicity webtoon serialization with the latest contents or abolish the current webtoon promotion, while it is necessary to derive the plans for the efficient implementation of the contest, further to the need to discuss the secondary publicity after the contest rather than halting after it.

Fandom-Persona Design based on Social Network Analysis (소셜 네트워크 분석을 이용한 팬덤 페르소나 디자인)

  • Sul, Sanghun;Seong, Kihun
    • Journal of Internet Computing and Services
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    • v.20 no.5
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    • pp.87-94
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    • 2019
  • In this paper, the method of analyzing the unformatted data of consumers accumulated on social networks in the era of the Fourth Industrial Revolution by utilizing data from the service design and social psychology aspects was proposed. First, the fandom phenomenon, which shows subjective and collective behavior in a space on a social network rather than physical space, was defined from a data service perspective. The fandom model has been transformed into a collective level of customer Persona that has been analyzed at a personal level in traditional service design, and social network analysis that analyzes consumers' big data has been presented as an efficient way to pattern and visually analyze it. Consumer data collected through social leasing were pre-processed by column based on correlation, stability, missing, and ID-ness. Based on the above data, the company's brand strategy was divided into active and passive interventions and the effect of this strategic attitude on the growth direction of the consumer's fandom community was analyzed. To this end, the fandom model of consumers was proposed by dividing it into four strategies that the brand strategy had: stand-alone, decentralized, integrated and centralized, and the fandom shape of consumers was proposed as a growth model analysis technique that analyzes changes over time.

An Exploratory Study on the Improvement of Industry Classification System of Start-ups (창업기업 업종 분류체계의 개선방안에 관한 탐색적 연구)

  • Park, Dae Han;Sung, Chang Soo;Jung, Kyung Hee
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.14 no.1
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    • pp.59-71
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    • 2019
  • In the rapidly changing industrial environment, the continuous increase in demand for entrepreneurship emphasizes the effective support of the government for the survival and growth of entrepreneurs and the necessity of establishing systematic initiative promotion policies. To this end, Of the total number of enterprises. The purpose of this study is to establish a new classification system for entrepreneurial industry that reflects the trend of entrepreneurship based on convergence technology that emerged during the 4th Industrial Revolution era in order to establish a systematic initiative upbringing policy. In this paper, we propose a new classification system for entrepreneurial ecosystem by using Delphi technique. As a result of the study, the categories of entrepreneurial industry are classified into technology entrepreneurship and general entrepreneurship. Technology entrepreneurship is divided into ICT services, ICT manufacturing, general manufacturing, cultural contents and biotechnology. The results of this study suggest a meaningful implication in the establishment of effective policies to support entrepreneurship in the future by establishing new standards of industry classification system of entrepreneurs.

Efficient Intermediate Node Mobility Management Technique Based on Node Departure Learning in Real-time CCN (실시간 CCN에서 노드이탈 학습에 따른 효율적 중간노드 이동관리 기법)

  • Dong-Hyuk Seo;Tae-Wook Kwon
    • The Journal of the Korea institute of electronic communication sciences
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    • v.19 no.5
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    • pp.835-844
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    • 2024
  • The rapid expansion of the real-time streaming industry is driven by the widespread adoption of portable devices and the growth of video platforms. Consequently, the demand for transmitting and receiving large volumes of content has increased, leading to traffic congestion and inefficiency in traditional IP address-based networks. To address these issues, Contents Centric Networking (CCN) is being researched as an alternative. CCN is a network architecture based on content names (what) rather than IP addresses (where), where each node has a cache space called Content Store (CS) to alleviate server bottlenecks and traffic congestion. However, in a CCN environment, the departure of intermediate nodes between clients and servers can lead to packet loss and degradation of service quality. Therefore, research on managing the departure of intermediate nodes in real-time environments is essential. This study proposes a new method for detecting the departure of intermediate nodes through RSSI (Received Signal Strength Indicator) monitoring and for efficiently creating backup paths.

A study on Efficient operation for Establishment of Passenger ship public transportation system (연안여객선의 대중교통화를 위한 효율적 실행방향 고찰)

  • Noh, Chang-Kyun
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • v.29 no.1
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    • pp.353-358
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    • 2005
  • The purpose of this study is to implement concept of public to passenger ship route to promote benefits and adopt competition principle among ship companies to elevate business efficiency. As of year 2005, passenger ships operate in 106 routes departing from 10 harbors including Mokpo, Masan, and Inchonto provide transportation system to island residents. Contrast to other public transportation systems excluding some tourism routes, this essential passenger ship are unable to fulfill various customer services to the passengers due to stagnation or declination. In addition, route adjustment and flexible passenger ship operation are not expected due to private property right of the route. Therefore, establishment of public transportation system for remote island route is initiated for the connection between cities and islands, boost travel industry of island economy, and balanced growth oh the nation.

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