• 제목/요약/키워드: 사회적 지지 기대

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A Study on the impact of customer to customer interaction on customer value creation behavior (고객과 고객 간의 상호작용이 고객가치창출행동에 미치는 영향에 대한 연구)

  • Seo, Mun-Sik;Cho, Sang-Hyun
    • Management & Information Systems Review
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    • v.37 no.2
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    • pp.169-185
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    • 2018
  • Customers are not merely responders but rather active value creators. As a result most researches related to customer value creation behavior focus on customer participation behavior and interaction between service provider and customer. This study set the research model to examine the correlation between customer to customer interaction, brand attachment and customer value creation behavior. For this study, the relationship among social support, C-to-C social interaction, similarity, brand attachment, and customer value creation behavior were modelled and used to validate our hypotheses. A path model was verified with structural equation modeling using dataset from survey. Results of this study are summarized as follows. First, this study show the C-to-C social interaction, such as social support, C-to-C social interaction, similarity have effects on brand attachment. Thus, this was statistically significant although dismissed from hypothesis verification. Second, the structural correlation shows brand attachment has positive effect on customer value creation behavior The findings suggest that managers need to identify and pay attention to positive customer to customer interaction in the service encounter so that it influence customer brand attachment and customer value creation behavior which is the competitive advantages of service brand.

A Study on the Effect of Job Stress, Self-Leadership and Social Supports of Long-Term Care Hospital Nurses on Nursing Performance (요양병원 간호사의 직무스트레스, 셀프리더십, 사회적 지지가 간호업무성과에 미치는 영향)

  • Park So-Young;Cho, Jeong-Lim
    • The Journal of the Convergence on Culture Technology
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    • v.9 no.6
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    • pp.1159-1172
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    • 2023
  • Through this study, we aim to investigate the impact of job stress, self-leadership, and social support on nursing performance among nurses in long-term care hospitals. Our objective is to identify specific measures to enhance nursing performance by understanding how these factors influence overall nursing work outcomes. Participants were nurses working at long-term care hospitals in B city and G city. Data were collected with structured questionnaires from February 1 to February 25, 2018. Data were analyzed SPSS 22.0 program for descriptive statistics, t-test, ANOVA, Pearson's correlation coefficient, and multiple regression. Factors which had effect on nursing performance were self-leadership(β=.415, p<.001), age(β=.251, p=.001), social supports(β=.206, p<.001), job stress(β=-.159, p=.001) and position(β=.102, p=.047). We anticipate that the findings of this study, which reflects the job characteristics of nurses in long-term care hospitals, can serve as foundational data for the development of intervention programs related to nursing performance. These results can contribute to the creation of programs aimed at improving nursing outcomes in accordance with the unique work characteristics of nurses in long-term care settings.

The Study on Grief of Birthmothers who Surrendered their Babies for Adoption - Focused on External Locus of Control, Self-esteem, Social Support and Adoption Decision - (입양으로 자녀를 상실한 미혼모들의 슬픔 연구 - 외적통제소, 자아존중감, 사회적 지지, 입양결정과정의 영향력을 중심으로 -)

  • Choi, Seung-hee
    • Korean Journal of Social Welfare Studies
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    • no.36
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    • pp.203-225
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    • 2008
  • The purpose of this study is to examine how much the external locus of control, social support, self-esteem, and adoption decision making process influence to teen parents' grief and find out the differences depending on meeting the baby, breast-feeding, anticipating the meeting the baby, ceremony for separation, and exposing their grief by themself or to others. Data was analysed with multiple regression and t-test. With the result of multiple regression analysis, the higher external locus of control, pressure of birthfather, regrets for adoption decision are, the higher grief is, and the lower support of friends and self-esteem are, the higher grief is. And It is estimated high grief statically among the group of breast-feeding, anticipating the baby, no ceremony for separation. But the group exposing their grief by self or to others felt low grief. On the basis of the results, we will find out the meaningful contents for intervention. The staffs of birthmother shelter and social worker don't overlooking the relationship between birthmother and birthfather and enforce the internal locus of control, self-esteem. Above all we will intervene about exploring the adoption decision making and facilitate the exposure of feeling related to surrendered baby(guilt, anxiety, sadness, shame, fear).

Factors of Suicidal Ideation and Behavior : Social Relationships and Family (사회적 관계 내 자살경험과 가족이 자살생각 및 자살행동에 미치는 영향)

  • Lee, Min-Ah;Kim, Seok-Ho;Park, Jae-Hyun;Sim, Eun-Jung
    • Korea journal of population studies
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    • v.33 no.2
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    • pp.61-84
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    • 2010
  • The goals of the study were to examine if and how exposure to suicidal factors in social relationships affects suicidal ideation and behaviors and also analyze how family factors are associated with suicidal ideation and behavior. Data drawn from Korean General Social Survey(KGSS) collected in 2009 were analyzed. The findings show that exposure to the suicidal factors have statistically significant effects on suicidal ideation and behaviors. In the findings, respondents who have experiences of which socially close persons have suicidal ideation or completed suicide are more likely to have suicidal ideation and suicidal plan even in the models for which demographic factors and depressive symptoms are controlled. Also, family factors have significant effects on suicidal ideation and suicidal behaviors. Family stress increases suicidal ideation and behaviors whereas expectation on family support reduces the likelihood of having suicidal ideation and behaviors. This study shows that there might be possibility of behavioral contagion in terms of suicide through social connections and family has both positive and negative aspects on suicidal ideation and behaviors. Our study suggests policy implications for people who were exposure to suicide.

Factors Influencing Acculturative Stress of Migrant Workers (외국인 근로자의 문화적응 스트레스 영향요인)

  • Kim, Ji-Hyun;Kim, Bo-Mi
    • Journal of Digital Convergence
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    • v.15 no.8
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    • pp.277-287
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    • 2017
  • The purpose of this study was to identify acculturative stress, social support and self esteem in migrant workers. The data of 181 subjects were collected from June 1st to September 27, 2016, and analyzed using the SPSS WIN 23.0 program. Results: There was a significant negative correlation among acculturative stress, social support(r=-.465, p<.001) and self esteem(r=-353, p<.001). Stepwise multiple regression analysis showed self esteem(${\beta}=-.21$, p<.001) and job(${\beta}=-.02$, p<.05) were significant factors affecting acculturative stress(F=27.672, p<.001). The results of the study indicate that the efforts, to improve self esteem, and to increase social support, are required to decrease acculturatives stress among migrant wokers. The results are expected to be utilized in development of supportive program for migrant workers adaptation. In the following study, the analysis of structural equation modeling about additional factors of acculturative stress among migrant workers will be needed.

Influence of Power and Status on Social Exclusion (제3자의 권력과 지위에 따른 사회적 배제행위에 대한 판단)

  • Jo, JunHyoung;Li, Hyung-Chul O.;Kim, ShinWoo
    • Science of Emotion and Sensibility
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    • v.25 no.2
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    • pp.31-44
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    • 2022
  • Power and status are core elements that distinguish social classes and strongly influence social interaction. Although they are the foundation of social influence, they have different origins (Fragale et al., 2011). While power usually is based on personal ability or legal, institutional legitimacy, status is rooted in voluntary support from other people. Hence, whereas people with power often demonstrate egoistic behavior, those with high status show relationship-based altruism (Hasty & Maner, 2020). People recognize the difference between the two and have stereotypical beliefs or expectations about the people's behavior with high power or status (Magee, 2009). The current research tested how the judgment on social exclusion, the unique social influence of power and status, changes depending on the actor's power and status. We constructed social exclusion scenarios in which we manipulated actors' power and status and asked participants to rate an actor's pain and behavioral fairness. Participants' ratings showed that the actor's fairness and pain would differ depending on the actor's power and status (Expt. 1), which is consistent with the stereotypes above. In particular, the significant effects of the actor's anonymity in the cases of low power and high status (Expts. 2A, 2B) provide further evidence for the proposal that status but not power originates from voluntary support from others.

Female Teachers' Mate Selection Preferences in Social, physical, psychological and family role characteristic (미혼 여교사의 배우자 선택에서의 동질혼 추구 경향)

  • Cho, Byung Eun;Lee, Jong Hui;Lee, Hyun Jung;Kwark, Sun Jung
    • Journal of Korean Home Economics Education Association
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    • v.24 no.4
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    • pp.1-18
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    • 2012
  • This study investigated the mate selection preferences of single female teachers by investigating the desired traits in socioeconomic, physical attractions, psychological traits and family roles of their prospected marital partner, in order to explore the current trends in homogamous marriage. A questionnaire was distributed to 295 unmarried female teachers selected by convenience sampling from the various cities. The teachers pursued homogeneity in age, educational attainment, religion, and occupation while they preferred partners with higher income level. In terms of physical assets, the attraction that the teachers felt towards the partner was the most important physical appearances. The respondents preferred partners who are masculine and an androgynous partner. The teachers held high expectations towards their future spouses in that they desired to share the roles of emotional, financial support, child care and kin keeping. A partner who shared modern sex role attitudes was preferred over someone who held traditional one. The pursuit for overall homogeneity reflects that the teachers seek for equality in their relationships with prospected marital partners by exchanging similar characteristic.

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The Family Network Types and Life Satisfaction of the Rural Elderly (농촌노인의 가족관계망 유형과 생활만족도)

  • Lee, Hae-Ja;Park, Kyung-Ae
    • 한국노년학
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    • v.29 no.1
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    • pp.291-307
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    • 2009
  • This study investigated the family network of elderly and its effects on the subjective life satisfaction in Rural Area. In order to classify the family network, the authors used the analysis technique of social network including to a spouse, children and grandchildren. In addition, the authors described basic characteristics of family network on the family type, interaction frequency, and interaction content. And then family network typified four types by K-means cluster analysis method according to characteristics of family network and examined difference on life satisfaction of the elderly persons according to the type of family network. The major results were as following. First, the elderly did contact his/her children often, emotional support revealed that highest support expectation of elderly. Second, The family network of elderly could be typified four types ; 'relation estranged type', 'children-grandchildren centered type', 'family dependent type', 'couples centered type' and statistically significant difference showed in life satisfaction according to each type. The result, in the 'couples centered type', the life satisfaction was highest; on the contrary, 'relation estranged type', it was lowest. Third, Influencing factors on life satisfaction of the old person were economic conditions, physical conditions, education level, sex, more frequent contacts with grandchild, emotional support expectation of spouses. The results of this study suggest that social welfare political and institutional efforts are needed to improve the relationship between older persons and their children, grandchildren and spouses and life satisfaction of the elderly.

An Analysis of Social Discourse on the Enactment of School Sport Promotion Law Produced in the Media (미디어에 나타난 학교체육(진흥)법 제정 관련 사회적 담론 분석)

  • Park, Jae-Woo
    • The Journal of the Korea Contents Association
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    • v.12 no.9
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    • pp.434-446
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    • 2012
  • The purpose of this paper was to analyze a social discourse on the enactment of School Sport Promotion Law produced in the media. For this purpose, 73 articles related to the law collected from portal sites such as 'Daum', 'Naver' and 'Yahoo' as well as 'KINDS' were utilized for data analysis. Therefore, it was concluded that a social discourse's feature related to the enactment of the law is a social 'support' discourse calling for the enactment of the law, a 'denunciation' discourse after the rejection at the regular session of the National Assembly, a 'opposition' discourse concerned about the regression of elite sport and a 'wish' discourse expecting the leap and vitalization of school sport. From the holistic point of view, a dominant discourse is the appropriateness and necessity of the enactment of the law. However, smaller but stronger voices of dissent concerning about the decline in the development of elite sport (especially elite sporting success) were raised.

신복지구상(新福祉構想)과 복지정책(福祉政策)의 개혁방향(改革方向)

  • Gwon, Sun-Won
    • KDI Journal of Economic Policy
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    • v.17 no.3
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    • pp.129-172
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    • 1995
  • 밖으로는 코펜하겐 사회개발(社會開發) 정상회의를 계기로, 안으로는 국민기대수준(國民期待水準)의 제고와 고도성장의 부작용(副作用)에 대한 성찰을 배경으로 신복지구상(新福祉構想)이 제기된 바 있다. 이는 인간성(人間性) 회복을 근간으로 한국 실정에 어울리는 생산적(生産的) 공동체적(共同體的) 복지정책(福祉政策)을 추진함으로써 국민생활의 안정에 우선을 두겠다는 정책의지의 결집이라고 요약된다. 신복지구상(新福祉構想)은 우리에게 발상의 전환과 새로운 패러다임의 제시를 요구하고 있다. 우리 국민은 고도성장(高度成長)의 부작용(副作用)으로 생활을 둘러싸고 있는 경제 사회적 환경이 열악하게 되어 안정적인 삶을 위협받고 있다. 특히 물질적(物質的)인 삶의 풍부함과 더불어 황금만능사상(黃金萬能思想)이 만연하여 인간경시경향(人間輕視傾向)이 두드러지고 있어 국민들은 안전하고 안정된 생활여건(生活與件)의 조성을 갈구하고 있는 것으로 풀이된다. 지금이야말로 대내외적(對內外的) 환경변화에 발맞추어 성장잠재력(成長潛在力) 확충을 지지하면서 계속적인 산업화(産業化)가 발생시킬 사회적(社會的) 비용(費用)을 줄일 수 있도록 적절한 복지정책(福祉政策) 대안(代案)의 개발이 요청되고 있다고 하겠다. 복지정책의 중점은 국민요구를 반영하여 삶의 질(質)향상을 위한 생활복지(生活福祉)로 모아져야 할 것이다. 대부분의 국민이 문화(文化)가 있고 건강(健康)하며 안정(安定)된 생활을 희구하고 있음에 비추어, 일상생활 속에서 복지증진을 체감(體感)할 수 있도록 지역사회를 단위로 특색 있는 정책이 전개되어야 할 것이다. 앞으로의 사회복지정책(社會福祉政策)은 전통적(傳統的) 사회보장제도(社會保障制度)와 서구적(西歐的) 사회보장제도(社會保障制度)의 조화, 경제성장과 사회복지의 균형, 정부, 민간 그리고 지역사회의 공조(共助)를 요구하고 있으며, 이와 관련하여 일본(日本)과 대만(臺灣)의 경험이 시사하는 것처럼 장기적인 시각(視角)에서 꾸준히 일관성 있게 공적지출(公的支出)을 늘려나가는 것이 중요하다고 판단된다. 그리하여 민간의 자발적(自發的) 참여를 유도함으로써 국민 모두의 삶의 질(質) 향상에 기여할 수 있을 것이며 결국 인간성(人間性) 고양을 통하여 국민화합이 달성될 수 있을 것이다.

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