• Title/Summary/Keyword: 비재무적 경영성과

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A Framework to Determine the Loan Rate of the Government Loan Program based on Rationales of the Government Loan Program (고객만족수준과 고객만족을 위한 지출 및 재무적 성과의 관계에 관한 연구)

  • Im, Sin-Suk;Lee, Ho-Gap
    • 한국벤처창업학회:학술대회논문집
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    • 2007.11a
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    • pp.327-352
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    • 2007
  • The loan rate of the government loan program offered by the Small Business Corporation(SBC) can be determined as a sum of three factors such as a reference interest rate, a policy aim spread, and a credit risk spread. However the loan rate has been lower than the loan rate in the banking sector. The profit has continually run in the red figures and hence the stability the fund managed by the SBC has been damaged. Even though a policy aim spread could be emphasized, the stability and profitability of the fund should be prioritized. This means that the loan rate of the SBC should be determined such that the loss might not be occurred. This requires the policy aim spread to change from relatively large negative to near zero.

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A Study on the Relationship among Expenditure for Customer Satisfaction, Level of Customer Satisfaction, and Fi nancial Performance (고객만족을 위한 지출, 고객만족수준, 재무적 성과간의 관계에 대한 연구)

  • Lim, Shin-Sook;Lee, Ho-Gap
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.2 no.4
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    • pp.103-133
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    • 2007
  • The purpose of this study is to investigate whether customer satisfaction is affected by the expenditure for the customer satisfaction such as advertising, promotion, and training. This study also investigate whether the financial performance of the firm is affected by the customer satisfaction. The major findings are summarized as following. First, the customer satisfaction is affected by the expenditure for the customer satisfaction such as promotion, training. But customer satisfaction is not affected by advertising cost. Second, considering the time-lag and incremental valiables, the relationship between customer satisfaction and expenditure for the customer satisfaction is not founded. Third, the customer satisfaction affects positively on the corporate financial performance, such as ratio of operating income to sales, ratio of net income to sales, return on total assets, and return on equity. Finally, considering the time-lag the relationship between customer satisfaction and financial performance is not founded. Considering the incremental valiables, the relationship between customer satisfaction and financial performance is founded when ratio of operating income to sales and return on total assets are used financial performance. These findings imply that the expenditure for promotiom and training is needed to increase the customer satisfaction. Also improvement customer satisfaction is needed to increase the financial performance. The limitations of this study are as following. First, this study could not consider the other variables that would affect on the relationship among expenditure for customer satisfaction, level of customer satisfaction, and financial performance. Second, the results of this study are difficult to generalize because this study is focused on the service industry.

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A Study on the Selection of Six Sigma Project theme in Enterprise Information Security Domain (기업의 정보보호 영역에서 Six Sigma 추진 과제선정에 관한 연구)

  • Nam, Sang-Whun;Lim, Jong-In
    • Proceedings of the Korea Information Processing Society Conference
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    • 2005.11a
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    • pp.1019-1022
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    • 2005
  • 본 연구는 기업이 경영혁신 방침으로 Six Sigma 추진시 정보보호영역에서의 과제선정에 대한 기준을 제시한다. 기업은 윤리경영을 기초로 사업과 서비스를 통한 수익창출을 목적으로 한다. 기업은 안정적인 사업, 서비스의 정보환경을 확보,유지하기 위해 지속적인 보안활동을 통하여 Risk 를 줄이는 작업을 해오고 있다. 기업의 정보보호 활동과 패턴은 초기의 정보보호 기본기능을 도입, 구축하는 단계에서 탈피하여, 점진적으로 종합적인 관리체계로 수렴되고 있으며 산출되는 관련 정보와 Data 의 정규화를 기초로 정량적으로 관리가 이루어 지는 시점에 와 있다. 그러나, 정보보호 침해사고 예방 및 대응활동, 예측 불허한 상황에서 발생되는 보안사고, 책임문제의 발생, 정성적으로 관리되는 상황 등은 정보보호 영역의 Six Sigma 추진시 과제선정의 어려움으로 작용한다. 정보보호 영역에서 Six Sigma 과제 선정은 일반적인 Six Sigma 과제 선정과는 다르게 정보보호 특성을 고려하여 선정하여 추진하는 것이 바람직하다. 정보보호 활동에 대한 기업의 투자효과도 비재무적 성과외에 경제적 가치요소를 기초로 재무적 성과를 산출하고, 관리하여야 한다. 국내 기업들이 Six Sigma 를 경영혁신 기법으로 확대 적용하고 있는 상황에서 정보보호 영역의 Six Sigma 과제선정에 대한 제안을 통하여 정량적 목표수준 관리에 의한 성공적인 Six Sigma 성과를 달성할 수 있도록 함에 있다.

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은행영업점(銀行營業店)의 경영효율성(經營效率性) 평가(評價)에 관한 연구(硏究)

  • Hwang, Jin-Su
    • The Korean Journal of Financial Studies
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    • v.2 no.1
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    • pp.71-100
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    • 1995
  • 금융서비스 분야의 급속한 개방압력하에서 국내은행들은 영업환경의 급변으로 심각한 경영위기에 봉착함에 따라서 어느 때 보다 경쟁력 확보가 급선무가 되었다. 장기적으로는 대형화와 전문화, 전문인력 양성 둥을 통한 경쟁력 확보도 중요하겠지만 우선적으로 과학적인 경영효율성 측정을 통한 은행내부의 비효율원인을 규명하고 문제점을 개선하는 것이 중요할 것이다. 본 연구에서는 시중은행의 각 영업점 경영효율성의 측정방법간의 특성과 문제점을 찾고, 최근에 비영리기관의 경영효율성에 주로 이용되는 BEA기법을 적용하여 비효율의 원인을 규명하는데 중점을 두었다. 연구결과 은행 영업점의 규모를 지나치게 영세하게 운영함으로서 규모의 효율성을 이루지 못하였고, 주로 은행에서 경영성과측정수단으로 이용하고 있는 비율분석이나 회귀분석을 개별적으로 사용하는 것보다는 DEA기법을 병행 사용함으로서 측정상의 오류를 개선할 수 있음을 보여주었다. 또한 비율분석의 규명과 최적 생산규모점을 찾는데 DEA기법의 유용성을 제시하였다.

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The Mediating Effect of Social Capital on the Relationship between Entrepreneurial Orientation and Startup Performance: The Cases from the Philippines (필리핀 스타트업의 기업가적 지향성과 기업성과에 관한 연구: 사회적 자본의 매개 효과)

  • Jung, Ji Hoon;Kim, Ki Seok;Cho, Dai Yon
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.15 no.6
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    • pp.81-94
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    • 2020
  • Based on innovative technologies and new start-up ideas, startups have been actively researched on the entrepreneurship needed to strengthen the organization's capabilities and generate results in the start-up process. This study studied the entrepreneurial orientation on the performance of startups in the Philippines and the financial and non-financial performance of enterprises. This study carried out not only the entrepreneurial orientation to the performance of Filipino startups but also the role of social capital as parameters in the performance of enterprises. The empirical research was completed for 93 Philippine startups and the suitability of the research model was evaluated with a PLS-based structural equation model. The results of the study first confirmed that the enterprise orientation of Philippine startups has a positive impact on both financial and non-financial performance of the enterprises. Second, the entrepreneurial orientation of Philippine startups has been shown to have a positive effect on both the structural, cognitive and relational dimensions of social capital. Third, it was found that the relevant dimensions of social capital mediated both the corporate orientation and the relationship between the financial and non-financial performance of the entity. Entrepreneurial orientation has been confirmed to be directly or indirectly affecting the performance of startups through social capital. These findings reaffirmed that entrepreneurial orientation is still a valid important factor in developing countries as well as in countries such as Korea and the United States. Based on this study, we have identified the need for research from a more integrated perspective, such as the concept of strategic orientation. Finally, practical implications were presented to reflect the findings analyzed.

A Study on The Effects of Business Plan upon Firm Performance (사업계획이 경영성과에 미치는 영향에 관한 연구: 구성요소 및 기업가유형, 발전단계 측면에서)

  • Koh, In-Kon
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.6 no.4
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    • pp.111-135
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    • 2011
  • While previous studies and publications all assert a strong correlation between company's business plan and performance, very few have actually conducted practical analyses to support that. This study takes a practical approach in its analysis of Korean small and mid-sized enterprises(SME) with the view to finding an answer to the question. In addition, with the considerations of entrepreneur type and company's development stage, I analyzed the differences of business plan components' effects on performances. I selected business plan's components, which have been suggested only in theory and in concept, through the literature review and preliminary examination. Corporate performances were the recent improvements of ROS, ROA, market share and the number of employees to measure how greatly each is impacted by the components of a business plan. Results show that business plan components have influenced upon the number of employees. The business plan components discriminated superior company group and inferior company group properly. Especially, finance & related system and advertising & distribution factors showed statistically significant classification forecasting power. Technical/Craftsman evaluated the effects of producing & sales and profit & quality factors high and General/Opportunistic evaluated the effects of finance & related system, advertising & distribution, corporate mission factors high. The effect of corporate mission was highest among company development stages. Finance & related system and advertising & distribution factors showed the statistically significant difference in entrepreneur type and company development stages.

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A Research Design for the Effect for the External Supporting factor and Workplace factor to Start-up Firms' Performance (외부지원과 내부환경요소가 신생기업 경영성과에 미치는 영향 연구설계)

  • Jun, Soon-Young
    • Proceedings of the KAIS Fall Conference
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    • 2012.05a
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    • pp.377-380
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    • 2012
  • 경영성과에 영향을 미치는 주요 요인으로 연구되고 있는 또 다른 변수 중의 하나는 근로환경이며, 일부 연구자들에 의하면 근로환경은 경영성과에 여러 형태로 영향을 미친다. 또한 중소기업의 생존력은 중견기업이나 대기업에 비해 떨어질 수밖에 없으므로 이러한 정부의 지원뿐만 아니라 이러한 신생의 기술 기반의 중소기업을 대상으로 경영목표에서 출발하여 여러 변수가 재무성과에 미치는 요인을 분석하여 그 시사점을 활용하는 것은 큰 의미가 있을 것이다. 따라서 본 연구는 기술 기반의 신생중소기업의 경영성과에 외부지원과 내부환경요소가 어떠한 형태로 영향을 미치는 지를 종합적으로 분석하고자 개념적모형, 가설 그리고 변수를 조작적으로 정의하여본다.

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Research Trend on ESG Management of Corporation (기업의 ESG 경영에 대한 국내·외 연구동향)

  • Byun, Youngjo;Woo, Seung Han
    • Clean Technology
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    • v.28 no.2
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    • pp.193-200
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    • 2022
  • The term environmental, social and governance (ESG) was first used in the 2003 United Nations Environmental Programme Finance Initiative (UNEP FI). Among the three areas of ESG, environment refers to the impact of companies on the environment. Environmental factors address climate change policies and attempts to reduce emissions, waste and natural resource consumption. Social factors refer to the direction in which a company can improve the social impact of stakeholder includes employees, customers, communities, and governments involved in direct or indirect interaction with the organization itself and the company. Governance factors refer to stakeholders who make major decisions, the composition of the board of directors, their diversity and independence, and the internal policies that set limits and expectations for decision-making. Research related to ESG management is part of corporate social responsibility, sustainability, corporate or financial performance, and social responsibility investment. Through case studies and data-based empirical studies, it was confirmed that ESG management companies had positive results for most of the ESG related fields. Through literature analysis of domestic and international ESG history, introduction background, and management performance, this paper presents theoretical, practical implications by confirming that ESG's introduction and operation strategies are strong competitive strategies that directly affect corporate growth by creating attractive factors.

A Study on the Competence of Consultants Affecting Management Performance -Moderating Effect of Managerial Characteristics- (경영성과에 영향을 미치는 컨설턴트 역량에 관한 연구 -경영자 특성의 조절효과-)

  • Kim, Moon-Jun;Jo, Nam-Ho
    • Industry Promotion Research
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    • v.4 no.1
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    • pp.45-55
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    • 2019
  • The purpose of this study is to examine the effects of common competency, managerial competency, and job competency, which are perceived management consultants' competencies, on organizational performance and management characteristics of these managers. The hypothesis 2 shows that the influence of the management consultant capacity and the management performance on the Hypothesis 1 and the moderating effect of the hypothesis 2 management characteristics are as follows. First, common competence, management competence, and job competence, which are H1 management consultant capacities, have been shown to have a positive (+) influence on financial performance and non - financial performance. Second, the characteristics of manager in H2 were partially shown by the common competence between management consultant capacity and management performance. Therefore, in order to establish a corporate sustainability management system and implement it strategically, a consulting firm should select a consultant with excellent management consultant capability and execute management consulting. In addition, management consultants were required to have diverse learning, experience and management plans to improve their qualitative performance. Despite the fact that managerial characteristics represent partial regulatory roles, they actively play a central role in the survival and development of corporations, requiring active publicity so that the organizational characteristics of managers can be understood.

Impact of Corporate Entrepreneurship, Human Resource Innovation on the Firms' Innovation Activities and Nonfinancial Performance: A Exploratory Research of KOSDAQ Companies (사내기업가정신, 인적자원혁신성이 기업혁신활동과 비재무적 성과에 미치는 영향에 관한 탐색적 연구)

  • Hwangbo, Yun;Bae, Kun Seok
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.12 no.4
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    • pp.1-14
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    • 2017
  • New business management methods different from the past are necessary because of the rapid changes of the corporates' environment. KOSDAQ(Korean Securities Dealers Automated Quotation) companies should be expected the more affirmative business performance of companies by listing, but it is a well-known that they have problems of low business performance mostly. This paper aims to investigate the influential factors on enhancing corporate innovation and nonfinantial business performance, and to clarify practical measures and present a solution of KOSDAQ companies' problems through analysis of previous researches and an empirical research. This research present corporate entrepreneurship and human resources innovation as impact factors on the business performance to apply finely the path of technological innovation for the solution of the relevance investigation limit between the complexity of corporates' innovation paths and the firms' performance. And also knowledge management activities and external networks management or the firms have been adopted as a corporate innovation activities for free from quantitative measures, such as conventional research and development(R&D) activities by considering recent corporates' knowledge business operations. The results of the empirical analysis shows that significant impact factors on corporate innovation activities are the firms' propensities of competitive advantage initiative, risk taking and chief executive officer's innovation. These can be interpreted that the CEOs' innovation propensity should be enhanced for stimulating corporate's innovaton activities, which include the CEOs' interest in the development of new technology, the exploiting new businesses and their support of the innovation discipline for employees. In addition, it can be said that it is necessary to intensify more initiatives within those enterprise for enhancing the competitive advantage in the identical industry. The significant impact factors of corporate entrepreneurship and human resource innovation on the non-financial performance are resulted as the propensities of firms' competitive advantage initiative, CEOs' innovation and employees' innovaton. This shows that the higher propensities of firms' competitive advantage initiative, CEOs' innovation and employees' innovaton, the higher the cognitive degrees of business performance within each corporate, which include the members' awareness about firms' sales growth, market share growth, profit ratio growth, customers' preference and corporates' awareness.

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