• Journal of the Korea Convergence Society
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• v.9 no.10
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• pp.183-190
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• 2018

This study was conducted to investigate experiences, convergent responses and expected negative impacts of verbal abuse of 253 paramedic students when they were doing clinical training practice. The results were as follows. First, 34%(86 people) experienced verbal abuse, the most frequently verbal abuse was done by Patients and Patient's family. Second, the most frequently contents of verbal abuse by Patient and Patient's family, Paramedic, Doctor and Nurse was 'Talking down or rude talk to me'. Third, the most frequently emotional responses of the students was 'Angry' and coping was 'Tolerate'. Fourth, the most frequently expected negative impacts was 'Practice productivity will be compromised'. Fifth, when experiencing verbal abuse by Paramedic was correlated with emotional responses(r=.458 p=.000), emotional responses was correlated with stress and expected negative impacts(r=.553 p=.000, r=.540 p=.000). In conclusion, it will be necessary to provide preventive education on verbal abuse before clinical training practice and to take active measures that have been protocolized.

• Korean Journal of Culture and Social Issue
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• v.21 no.2
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• pp.279-297
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• 2015

The present study examined whether individuals would respond differently, as a function of cultural self-orientations, when their requests were rejected. Also examined was whether individuals with different cultural self-orientations would predict differently how their interaction partner would respond when they rejected his or her request. Furthermore, it was investigated whether experimentally induced perspective-taking would influence responses to rejection and predictions of responses to rejection. It was found that responses to rejection as well as predictions of responses to rejection varied as a function of individual's independent self-orientation and perspective-taking. However, no significant effects were found with regard to interdependent self-orientation. Based on these results, the implications that cultural self-orientations have for request rejection and social behavior in general are discussed, and future directions are suggested.

• Journal of Convergence for Information Technology
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• v.10 no.10
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• pp.318-324
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• 2020

The present study was conducted to investigate the influences of emotion priming and the number of negation words on the task of sentential predicate reasoning in groups with or without anxiety symptoms. 3 types of primed emotions and 2 types of stimulus and 3 conditions of negation words were used as a within-subject variable. The subjects were instructed to make facial expressions that match the directions, and were asked to choose the correct answer from the given examples. Mixed repeated measured ANOVA analyses on reaction time first showed main effects for the variables of emotion, stimulus, number of negation words and anxiety level, and the interaction effects for the negation words x anxiety combination. These results are presumably suggested to reflect that externally intervening emotion works on language comprehension in a way that anxiety could delay task processing speed regardless of the emotion and stimulus type, meanwhile the number of negation words can slower language processing only in a anxiety group. Implications and limitations were discussed for the future work.

• Vending industry
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• v.7 no.1 s.19
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• pp.28-29
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• 2007

도대체 왜 자판기로 쥐포를 구으려고 하는 거지? 쥐포자판기가 등장한다고 했을 때 자판기 업계의 일반적인 반응은 시큰둥한 게 보통이다. 왜냐하면 과거의 부정적인 이미지가 깊게 각인이 되어 있기 때문이다. 쥐포자판기 시장은 2001년에서 2002년에 걸쳐 기획상품으로 집중적인 시장전개가 이루어졌다. 하지만 너무 급조된 제품이 출시된 까닭에 걷잡을 수 없는 품질문제로 시장에서 단명을 하고 말았다. 당시 소비자 반응은 그런대로 괜찮은 편이었어도 취약한 품질문제가 아킬레스건으로 작용했던 것. 그런데 최근 또 쥐포자판기가 등장했다. 경일테크에서 '쥐포닷컴' 쥐포자판기를 개발 상품화하고 본격적인 시장전개를 진행하려 하고 있다. 과거의 부정적 이미지를 경일테크에서 모를 리 없다. 그럼에도 불구하고 자신 있게 시장도전을 하는 데는 그만한 이유가 있다. 자판기를 통해 구은 쥐포의 맛에 있어서나 전체적인 제품경쟁력에 있어 과거에 비할 바가 아니다. 과거의 부정적인 쥐포자판기가 아니라 알짜 사업 아이템으로서의 강점으로 무장을 했다. 이제 자판기를 통해 구을 만하고, 시장에 먹힐 만 하다. 경일 테크가 그 성공을 자신하는 데는 다 이유가 있다.

• The Journal of the Korea Contents Association
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• v.21 no.5
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• pp.182-199
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• 2021

This study was designed by paying attention to the negative aspects of the performing arts service. As interest in performing arts increases, various studies on services are being conducted in the performing arts field as well. However, although research on the positive side of performing arts services is steadily increasing, research on the negative side is insufficient. In this study, the limitations of existing studies were supplemented and the study was conducted by applying the Stimulus-Organism-Response (S-O-R) model for empirical research. The effect of failure of performing arts service as a stimulus variable on the response to complaint behavior through negative emotion as an organism was verified. As a result of the analysis, it was found that among the factors of failure in performing arts services, performance works and personal services had a significant influence on negative emotions. In addition, the influence of negative emotions on public and private complaints was confirmed. Lastly, this study will have academic significance in that it analyzed consumers by converting the factors of service failure of performing arts into variables.

• Asia Marketing Journal
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• v.12 no.2
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• pp.83-110
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• 2010

Dissatisfied customers may express their dissatisfaction behaviorally. These behavioral responses may impact the firms' profitability. How do we model the impact of self regulatory orientation on emotions and subsequent customer behaviors? Obviously, the positive and negative emotions experienced in these situations will influence the overall degree of satisfaction or dissatisfaction with the service(Zeelenberg and Pieters 1999). Most likely, these specific emotions will also partly determine the subsequent behavior in relation to the service and service provider, such as the likelihood of complaining, the degree to which customers will switch or repurchase, and the extent of word of mouth communication they will engage in(Zeelenberg and Pieters 2004). This study investigates the antecedents, consequences of negative consumption emotion and the moderate effect of attribution processing in an integrated model(self regulatory mode → specific emotions → behavioral responses). We focused on the fact that regret and disappointment have effects on consumer behavior. Especially, There are essentially two approaches in this research: the valence based approach and the specific emotions approach. The authors indicate theoretically and show empirically that it matters to distinguish these approaches in services research. and The present studies examined the influence of two regulatory mode concerns(Locomotion orientation and Assessment orientation) with making comparisons on experiencing post decisional regret and disappointment(Pierro, Kruglanski, and Higgins 2006; Pierro et al. 2008). When contemplating a decision with a negative outcome, it was predicted that high (vs low) locomotion would induce more disappointment than regret, whereas high (vs low) assessment would induce more regret than disappointment. The validity of the measurement scales was also confirmed by evaluations provided by the participating respondents and an independent advisory panel; samples provided recommendations throughout the primary, exploratory phases of the study. The resulting goodness of fit statistics were RMR or RMSEA of 0.05, GFI and AGFI greater than 0.9, and a chi-square with a 175.11. The indicators of the each constructs were very good measures of variables and had high convergent validity as evidenced by the reliability with a more than 0.9. Some items were deleted leaving those that reflected the cognitive dimension of importance rather than the dimension. The indicators were very good measures and had convergent validity as evidenced by the reliability of 0.9. These results for all constructs indicate the measurement fits the sample data well and is adequate for use. The scale for each factor was set by fixing the factor loading to one of its indicator variables and then applying the maximum likelihood estimation method. The results of the analysis showed that directions of the effects in the model are ultimately supported by the theory underpinning the causal linkages of the model. This research proposed 6 hypotheses on 6 latent variables and tested through structural equation modeling. 6 alternative measurements were compared through statistical significance test of the paths of research model and the overall fitting level of structural equation model and the result was successful. Also, Locomotion orientation more positively influences disappointment when internal attribution is high than low and Assessment orientation more positively influences regret when external attribution is high than low. In sum, The results of our studies suggest that assessment and locomotion concerns, both as chronic individual predispositions and as situationally induced states, influence the amount of people's experienced regret and disappointment. These findings contribute to our understanding of regulatory mode, regret, and disappointment. In previous studies of regulatory mode, relatively little attention has been paid to the post actional evaluative phase of self regulation. The present findings indicate that assessment concerns and locomotion concerns are clearly distinct in this phase, with individuals higher in assessment delving more into possible alternatives to past actions and individuals higher in locomotion engaging less in such reflective thought. What this suggests is that, separate from decreasing the amount of counterfactual thinking per se, individuals with locomotion concerns want to move on, to get on with it. Regret is about the past and not the future. Thus, individuals with locomotion concerns are less likely to experience regret. The results supported our predictions. We discuss the implications of these findings for the nature of regret and disappointment from the perspective of their relation to regulatory mode. Also, self regulatory mode and the specific emotions(disappointment and regret) were assessed and their influence on customers' behavioral responses(inaction, word of mouth) was examined, using a sample of 275 customers. It was found that emotions have a direct impact on behavior over and above the effects of negative emotions and customer behavior. Hence, We argue against incorporating emotions such as regret and disappointment into a specific response measure and in favor of a specific emotions approach on self regulation. Implications for services marketing practice and theory are discussed.

• Journal of the Korean Society of Radiology
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• v.13 no.4
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• pp.557-563
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• 2019

The objective of this study was to identify factors affecting the positive and negative responses of undergraduate students to inferiority by using a group counseling program to manage the inferiority of undergraduate students majoring in health science. This study sampled 30 undergraduate students attending the health science department of S University and divided them into a treatment group and a control group. The treatment group received an inferiority management group counseling program twice a week 120 minutes each from November 20, 2018, to January 2, 2019 eight sessions in total. The inferiority response criterion was applied before-treatment, after-treatment, and follow-up to verify the effectiveness of the program. The analysis results showed that the inferiority management group counseling program significantly decreased the negative response of undergraduate students to inferiority and significantly increased the positive response to inferiority. These results suggest that the inferiority management counseling program can lower the negative attitude and enhance the positive attitude toward the inferiority, which is caused by comparing themselves with their peers.

• The Journal of the Korea Contents Association
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• v.10 no.12
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• pp.352-365
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• 2010

Most of studies concerned with on-line Brand community show that it makes users to increase their brand loyalty and brand attachment. But it wouldn't be explained that on-line brand community could be the field of consumer's public complaining in service failure. So, this study tried to focus the dimensions of negative emotions and customer characteristics that may cause relationship dissolutions in on-line brand community. The findings of the present study following as, high relationship quality of on-line brand community user directly effects negative emotions, especially, disappointment and betrayal. second, disappointment and betrayal influences the desire of revenge. Third, customer's negative reactions (for example, negative replies about the brand or public complaining in community) are mediated by customer's desire of revenge. The analysis was held with brand community customers who has been experienced service recently by using SPSS14K and Smart PLS 2.0. The study verified the structural equation model hypothesizing the between emotional factors and negative reactions. In conclusion, this article provides implications into understanding of customer's negative emotions and user's characteristics that cause negative reactions in on-line brand community. thus, this may allow marketers to have managerial insights on handling of on-line brand community independently operated by consumers.

• Korean Journal of Child Studies
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• v.29 no.6
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• pp.225-243
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• 2008

본 연구는 아동의 학습 과제 수행 이후에 보이는 부모와 아동의 정서적 반응이 문화에 따라 어떠한 차이를 나타내는지 알아보기 위해 한국계 이민자 가정과 백인가정을 대상으로 실시하였다. 미국 서북부 시애틀 지역의 8에서 9세 사이의 자녀를 둔 31 한국계 가정과 31백인 가정이 연구에 참여하였다. 연구를 위해 각 가정을 방문하였고 각 가정의 부모와 아동의 정서 반응을 비디오로 촬영하여 비교 분석하였다. 컴퓨터를 이용한 초 단위 행동 분석 결과 아동이 과제에 실패했을 때 한국계 어머니들과 아동들의 긴장과 불안 행동이 미국 백인 어머니들과 아동들보다 더 많이 나타났다. 아동의 과제 실패시, 어머니들의 부정적인 정서표현도 한국계 이민자 가정에서 더 많이 표출되었다. 아동들이 과제에 성공했을 때는 미국 백인 어머니들과 아동들이 좀 더 긍정적인 정서 반응을 많이 하였고 특히 백인 어머니들이 적극적 칭찬 등의 긍정적인 피드백을 주었다. 흥미 있게 아동들의 과제 성공 후에도 한국계 이민자 가정의 어머니들이 부정적인 정서 표출이 더 많았다. 자녀의 성에 따른 상호작용의 차이를 알아본 결과, 한국계 이민자 가정에서는 성차가 나타나지 않았고 미국 백인 가정의 부모들이 남자아이들에게 더 긍정적인 정서 표현을 보였다.

• Journal of the Korean Academy of Child and Adolescent Psychiatry
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• v.10 no.1
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• pp.21-33
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• 1999

The clinical assessment for preschool children who are known to have problems in selfreporting tends to be dependent on outsiders' reporting. Thus, the direct assessment of children's inner experience, thoughts and feelings is difficult. MacArthur Story-Stem Battery(MSSB) developed to learn more about preschool children's mental representation in play is used in this study to help assess clinical preschool children through developmental study of normal children's mental representation. Fifty five children(32boys and 23girls) who performed MSSB, IQ Test, Peabody Picture Vocabulary Test-Revised(PPVT) were videotaped and were analyzed. The results of this study were as follows：1) Children frequently displayed negative mental representation such as atypical negative response, reparation/guilt, punishment, personal injury and so on during emotionally laden play situation. 2) Mental representation of parent appeared positive, disciplinary, and negative in respective. 3) As a result of factor analysis of MSSB content themes, aggressive, prosocial, and oppositional content theme composites were generated. Aggressive content included atypical negative response, aggression, personal injury, and exclusion. Prosocial content included affection, affiliation, and reparation/guilt. Oppositional content included punishment and non-compliance. 4) Mental representation of parent and content themes showed significant correlation. Positive, negative, and disciplinary representation were significantly correlated for prosocial(r=0.40), aggressive (r=0.52), and oppositional(r=0.75) content theme respectively. 5) Among the correlations between parental mental representations and emotional responses, positive parental representation and anxiety showed significant negative correlation(r=-0.43). 6) Among the correlations between content themes and emotional responses, there were significant positive correlations between aggressive(r=0.28) and oppositional content themes(r=0.29) and distress, and were significant negative correlations between prosocial content theme and concern(r=-0.29) and anxiety(r=-0.43). According to the above results, preschool children frequently displayed negative mental representation in emotionally conflictual play situation. Children with more prosocial themes in their stories exhibit more positive parental mental representation. Also, children with more aggressive themes tend to display more negative parental representation and negative emotional responses.