Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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Convergent responses and impacts of verbal abuse during clinical training practice of Paramedic students

병원(임상) 실습 시 응급구조학과 학생이 경험하는 언어폭력에 대한 융합적 반응 및 영향

  • Ahn, Hee Jeong (Dept. of Emergency Medical Service, Kongju National University)
  • 안희정 (국립공주대학교 응급구조학과)
  • Received : 2018.08.31
  • Accepted : 2018.10.20
  • Published : 2018.10.28
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Abstract

This study was conducted to investigate experiences, convergent responses and expected negative impacts of verbal abuse of 253 paramedic students when they were doing clinical training practice. The results were as follows. First, 34%(86 people) experienced verbal abuse, the most frequently verbal abuse was done by Patients and Patient's family. Second, the most frequently contents of verbal abuse by Patient and Patient's family, Paramedic, Doctor and Nurse was 'Talking down or rude talk to me'. Third, the most frequently emotional responses of the students was 'Angry' and coping was 'Tolerate'. Fourth, the most frequently expected negative impacts was 'Practice productivity will be compromised'. Fifth, when experiencing verbal abuse by Paramedic was correlated with emotional responses(r=.458 p=.000), emotional responses was correlated with stress and expected negative impacts(r=.553 p=.000, r=.540 p=.000). In conclusion, it will be necessary to provide preventive education on verbal abuse before clinical training practice and to take active measures that have been protocolized.

본 연구는 병원(임상) 실습 시에 응급구조학과 학생의 언어폭력 경험, 융합적 반응 및 예상되는 부정적인 영향을 파악하기 위해 253명의 응급구조학과 학생을 대상으로 설문조사를 실시하였다. 연구결과는 첫째, 언어폭력은 34%(86명)가 경험하였고, 언어폭력의 가해자는 환자와 보호자가 가장 많았다. 둘째, 환자 및 보호자, 응급구조사, 간호사 및 의사로부터의 언어폭력의 내용으로 '나에게 반말이나 막말을 한 적이 있다'가 가장 많았다. 셋째, 언어폭력 경험 시 대상자의 감정 반응으로는 '화난다'가, 대처 반응으로는 '참는다'가 가장 많았다. 넷째, 예상되는 부정적인 영향으로 '실습 생산성이 저하될 것이다'가 가장 많았다. 다섯째, 응급구조사에 의한 언어폭력 경험 시 감정반응과 상관관계를 보였으며(r=.458 p=.000), 감정반응은 스트레스와 예상되는 부정적인 영향과 상관관계를 보였다(r=.553 p=.000, r=.540 p=.000). 결론적으로 병원(임상) 실습 전 언어폭력에 대한 예방 교육과 프로토콜 화 된 적극적인 대처 방법이 필요할 것이다.

Keywords

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