• Journal of Digital Convergence
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• v.13 no.9
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• pp.419-430
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• 2015

This study is to conceptualize nurses' satisfaction, patient satisfaction about nurses and hospital, and patients' revisit and recommendation intention as linear structural equation model, and then, identify the significance of the path coefficient and goodness of the research model. Data were collected from 2,079 nurses and 6,776 patients in 5 university hospitals. The results were as follows: The research model was generally found to be good in terms of goodness of fit. The significance of the path coefficients are as follows. 1)A nurse's satisfaction has great influence on a patient's satisfaction about nurses, 2)A patient's satisfaction about nurses has influence on patient's satisfaction about the hospital, 3)A patient's satisfaction about the hospital has great influence on patient's revisit intention, 4)A patient's satisfaction about the hospital has great influence on patient's recommendation intention. These results will provide basic data for the hospital managers practicing customer satisfaction strategies in their health care marketing.

• Journal of the Korea Convergence Society
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• v.9 no.10
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• pp.441-448
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• 2018

The purpose of this study was to investigate the factors affecting of hospital information system quality factors on user satisfaction and service innovation performance in general hospitals. Using 5-point Likert scale, survey was performed on 250 nurses on hospital information system quality, user satisfaction, and service innovation performance. Data were analyzed by t=test, ANOVA, correlation and regression analysis using SPSS WIN 24.0 program. The results showed that significant correlation between service innovation performance and independent variables was seen in system quality (r=0.644, p<.001), information quality (r=0.650, p<.001), service quality (r=0.629, p<0.001) and user satisfaction (r=0.831, p<.001). User satisfaction was a moderating variable between hospital information system quality and service innovation performance with explanatory power of 78.4%. Higher user satisfaction (B=0.557, p<.001) showed positive correlation with greater service innovation performance. Investigating the mediating role of user satisfaction between EMR quality and service innovation performance, it is suggested that importance of system quality, user friendly system support and service.

• The Journal of the Korea Contents Association
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• v.11 no.8
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• pp.300-310
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• 2011

The purpose of this study was to examine the relationship between internal marketing, organizational commitment and business performance. Therefore this study is helped to build the strategies that is more efficient internal marketing and organizational commitment for the hospital business. A cross-sectional design was used, with a convenience sample of 284 registered nurses from two university hospitals, two general hospitals and two maternal-child hospital in one region. Collected data were analyzed by descriptive statistics, Pearson's correlation coefficient and multiple regression through the SPSS WIN program. The predicting factors for communication and organizational commitment had the explanation power of 41.5% in business performance by the individual. The hospital size, compensation and segmentation system comprise about 53.2% of business performance by the organizations. So, nursing leaders should be interest in the strategies for good business performance. It is possible that they implement the policies to suitable internal marketing strategies and the program to improve organizational commitment for nurses.

• Journal of Convergence for Information Technology
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• v.11 no.10
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• pp.230-238
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• 2021

This study sought to understand the mediating effect of job enthusiasm in relation to work-life balance and job performance of hospital workers. The data collected through a self-contained survey using structured questionnaires for employees of medical institutions in Busan and South Gyeongsang Province were analyzed using SPSS 26.0 and Process Macro programs. As a result of the analysis, job performance and non-role performance were the most influenced by passion (+), and work-life balance was evaluated as a factor that increased job enthusiasm. In addition, work-life balance directly influenced job performance, but indirectly influenced job performance as a medium. In particular, the work-life balance and the relationship between performance other than roles were fully mediated. In order to improve the job performance of hospital workers at the organizational level, it is necessary to increase job enthusiasm, which means that efforts are needed to establish an organizational culture that values work-life balance.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.9
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• pp.391-401
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• 2018

This study was conducted to investigate the effects of implementation of the healthcare accreditation system on patient safety, quality of medical care, organization culture and management performance of convalescent hospitals. Ten hospitals were selected at random from among 36 convalescent hospitals in Daegu that had obtained accreditation until September 2015. To accomplish this, hospital staff were surveyed from 15 February to 25 March, 2016 using a questionnaire with 253 objects. We investigated how the healthcare accreditation system has influenced patient safety, service quality, organization culture and performance of hospital management. The change in the treatment support system showed the highest score of 3.93 among quality change and medical service items, while that of personnel source culture showed the highest score of 3.78 points among organization culture items, and that of internal process view, study and growth view showed the highest score of 3.71 among management performance items. Multiple regression analysis revealed that factors positively changing hospital management performance were nurses, employees and managers, basic value systems, organization culture, personnel source culture, open system culture, hierarchical culture, and production oriented culture. The quality of patient safety and medical care was positively influenced by changes in the quality of convalescent hospitals after implementation of the healthcare accreditation system. However, among the four types of organizational culture, the financial perspective was relatively low compared to other perspectives.

• Journal of the Korean hospital association
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• v.30 no.3 s.271
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• pp.87-98
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• 2001

• Journal of the Korean hospital association
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• v.16 no.9 s.147
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• pp.14-18
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• 1987

• Journal of the Korean hospital association
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• v.13 no.11 s.119
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• pp.32-37
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• 1984

전국적으로 균형있는 의료공급체계를 확립하기 위하여 정부가 건립 추진하여온 민간지역병원은 계획목표 년도가 2년이나 경과한 1984년 4월 현재 설립인가된 51개 병원중 38개 병원(74%)이 개원하였다. 이중 4개 병원은 심각한 재정난과 부실운영으로 이미 문을 닫은 실정이고 나머지 대부분의 병원들도 운영난에 봉착하였는바 이러한 민간지역 병원의 특성과 운영성과에 관련된 요인을 분석하기 위하여 각 병원별 실태조사표와 설문조사서 및 방문면담으로 개원중인 병원전체를 대상으로 자료를 수집,조사하였다. 각 병원의 운영성과에 미치는 요인중 가장 큰 것은 지역적 여건과 병원의 입지조건이었다. 병원운영이 다소 호전되는 병원일수록 의료수가나 진료미수금과 같은 병원외부요인에 관심을 갖는데 반해 악화되는 병원일수록 병원의 위치나 타병원과의 경쟁등 병원내부요인에서 더욱 많은 문제점을 느끼고 있었다. 또한 자력에 의한 운영자금 및 양질의 타인자본 조달능력이 중요한 것으로 지적되었다. 이러한 요인은 정부의 민간지역병원 건립계획에 대한 불충분한 검토와 병원들의 판단력부족 및 자금동원능력 부족과 관리운영미숙에도 문제가 있었다. 막대하게 소요된 시설자금 및 운영자금으로 인한 높은 부채비율로 인해 이를 감당할 만한 이자부담 능력도 없으며, 기존병원에 비하여 환자절대수마저 부족으로 정상운영을 기대할 수 없었다. 이와 같은 결과는 앞으로 병원신설을 할 때 기획단계부터 면밀한 검토가 필수적이라는 것을 시사해 준다.

• Journal of the Korean Applied Science and Technology
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• v.39 no.6
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• pp.839-852
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• 2022

This study is a descriptive research study to identify work stress, resilience, nursing performance and influencing factors so that nurses in small and medium-sized hospitals can flexibly cope with rapidly changing medical environments. The subjects of the study were 219 nurses working at four small and medium-sized hospitals located in S region, and the survey was conducted using a structured questionnaire. The collected data were analyzed by using descriptive statistics, t-test, ANOVA, Pearson's correlation analysis and multiple regression analysis. There was a negative correlation between work stress and nursing performance in small and medium-sized hospital nurses (r=-0.150, p<.05), and a positive correlation between work stress and resilience (r=0.160, p<.05). Nursing performance showed a positive correlation with resilience (r=0.351, p<.01). The variable affecting nursing performance was resilience (𝛽=.231, p<.01), and its explanatory power was 17.4% (Adj.R2=0.174, p<.001). Therefore, in order to improve the nursing performance of nurses, it is necessary to increase resilience.

• 한국벤처창업학회:학술대회논문집
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• 2008.11a
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• pp.83-112
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• 2008

In this study, the effects of the founder's characteristics on venture's business success factors for pet business was investigated focused on the pet hospitals. The effects of the founder's background and psychological characteristics, the business start-up preparing procedure characteristics, and service factor characteristics for customers on the business performance was analyzed by classifying it into financial business performance and non-financial business performance for the he pet hospitals. The questionnaire survey for 150 pet hospitals located in Seoul and Gyunggi-do area was performed, and the main conclusions was drawn as follows. First, as a result of research model analysis for financial business performance among the business performance, it was analyzed that the founder's academic background factor among the founder's background factors had a statistically significantly negative Influence on the financial business performance, on the contrary, the control locus factor among the founder's psychological factors, and the financing factor among the business start-up preparing procedure factors had a statistically significantly positive influence on the financial business performance. Second, as a result of research model analysis for non-financial business performance among the business performance, it was analyzed that the danger acceptance propensity factor among the business start-up preparing procedure factors and the intangible service quality factor among the service quality factors had a statistically significantly positive influence on the non-financial business performance.