• Korean Journal of Construction Engineering and Management
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• v.19 no.1
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• pp.12-20
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• 2018

Construction projects are often large in magnitude and high in construction amount. Therefore, construction activities have great impacts on business economics and social lives in the surrounding regional area. The residents can have public grievances if they are badly affected by the construction activities. Project owners should try to minimize adverse impacts in planning and design as well as in construction. The objective of this paper is to establish a public grievance breakdown structure and apply this breakdown structure to improving design functions in an effort to minimize public grievances. This research has been done in three steps of 1) analyzing the characteristics of public grievances in construction projects; 2) developing a public grievance breakdown structure; and 3) based on the public grievance breakdown structure, generating design alternatives that can improve the preparedness against public grievances. A case study has been done to demonstrate the applicability of the public grievance breakdown structure in generating design alternatives to minimize public grievances.

• Journal of the Korean Society for Library and Information Science
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• v.48 no.3
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• pp.281-301
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• 2014

This study aims to understand the characteristics of civil petitions and complaints within public libraries and to identify factors to the civil petitions. We develop a survey questionnaire for the goals based on the previous related studies and a pilot study with several open-ended interviews with public library users. Then we collect data using the questionnaire from 154 survey participants (public library users). The collected data are statistically analyzed by using factor analysis, canonical correlation analysis, and multiple linear regression analysis. The results show that there are two identified dependent factors, such as petition and complaint, and six independent factors, including librarian specialty, service convenience, and communication between librarians and users. Through a series of statistical analysis for identifying specific relationships between individual dependent factors and predictors, we discuss the characteristics of the library civil petitions and complaints, and the importance of a structural/relation-based approach to the library civil petition as a complimentary for the functional approach. Based on the results and discussions, we suggest several future research directions, including research on the relationship between the library civil petitions and library performances.

• Proceedings of the Korean Society for Information Management Conference
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• 2014.08a
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• pp.217-220
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• 2014

본 연구는 공공도서관과 이용자 간 커뮤니케이션 채널인 민원을 청원/건의와 불만표현의 두 가지 성격을 지닌 행위로 이해하고, 영향을 미치는 요인을 도출하는데 그 목적이 있다. 이를 위해 질적방법론에 기반하여 6명의 공공도서관 이용자를 대상으로 심층 인터뷰를 진행하였다. 그 결과 민원에 영향을 미치는 요인으로 물리적 조건, 서비스 적절성, 장서 적절성, 소통빈도 및 방향성등을 도출하였다. 이러한 민원의 기능적, 관계 구조적 요인의 도출을 통해 도서관민원의 만족도 제고를 위한 기능개선 도구로서 뿐만 아니라, 도서관과 이용자간의 양방향 소통채널의 하나로 도서관에 대한 인식 제고의 도구로서의 가능성을 논의하였다.

• Journal of the Korean Association of Geographic Information Studies
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• v.26 no.1
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• pp.11-20
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• 2023

Traditionally, surveys or interview studies have been used to measure satisfaction factors for public services. This method focuses on the simple frequency of civil complaints and does not consider the aggravation of emotions implied in civil complaints. As a result, it is difficult to judge the urgency of civil complaints and the severity of grievances experienced by civil petitioners. This study aims to calculate the negative emotional value of collective complaints by using the happiness score for each word on the Hedonometer. The Anti-Corruption and Civil Rights Commission applied a Hedonometer to the top civil complaint topics and related keyword data by region in 2021 to calculate negative sentiment values by subject of civil complaints, and visualize the distribution by region. Using the negative emotional values derived from the results of this study, the severity of emotions contained in civil complaints can be considered. It is also expected to be helpful in determining the urgency of civil complaints and the severity of grievances experienced by civil petitioners.

• Journal of the Korean Regional Science Association
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• v.38 no.3
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• pp.3-17
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• 2022

The automobile-centered lifestyle has provided many advantages to urban residents, but it is also causing various problems. Among them, illegal parking is one of the representative urban problems that negatively affect them. The purpose of this study is to derive the urban environmental factors affecting illegal parking and provide policy implications by using data related to illegal parking among civil complaints about smart inconvenience reports in Seoul in 2019. It was judged that the influencing factors would differ depending on the time of the complaint, and the analysis was conducted by dividing the time of the complaint into a whole day, daytime, and nighttime. As a result of the analysis of this study, it was found that land-use variables and the number of POI facilities were closely related to illegal parking complaints. Also, the subway station area and road width were found to be closely related to illegal parking complaints. On the other hand, parking facilities did not show significant results with illegal parking complaints. This study showed that the use of civic complaint data could be used as important data to identify urban problems that city residents actually experience and to come up with policy implications.

• Journal of the Korean Society for Library and Information Science
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• v.34 no.4
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• pp.5-26
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• 2000

The purpose of this study was to measure performance of university libraries, especially investigating the components of service quality and their relationship to the customer satisfaction. The result of the study was summarized as follows: First, the factors on satisfaction of library service revealed 12 factors such as access of information, quality of employees, suitable collections, issues related to civil petitions, equipments and facilities, timeliness, operating hours, use of information technology, library user education, reference service, public relation and individual service. Second, the factors of library service on customer satisfaction showed the following primary factors: suitable collections, issues related to civil petitions, access of information, equipments and facilities, timeliness, public relation, reference service, operating hours, and individual service. Third, the components of library service on customwe satisfaction showed the following primary components: availability, the number of books and journals, facilities of air conditioning, public relation, usefulness of retrieval system, waiting time for Internet use, operating hour, speed of repairs, receipt of civil petitions, use of non-book materials.

• Journal of Korea Port Economic Association
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• v.29 no.2
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• pp.211-238
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• 2013

The Port Logistics Information System (Port-MIS) is the system that processes all of port management such as entry and departure of ships, using facilities within ports, port traffic control, cargo entering and carrying and tax collection in 31 trade ports over the whole country. Lately, The Port Logistics Information System (Port-MIS) has been reformed as a WEB-based system and established basis to provide real time information support structure, diversification of civil complaint system, and optimized civil complaint service by using wire and wireless internet. The typical study on the Port Logistics Information System was C/S program and EDI-centered. But it has significance to study on service quality measurement of WEB Port-MIS that has been served as a new web-based platform since April 2010, for there was no such a study until now.

• Proceedings of the KIEE Conference
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• 2009.07a
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• pp.2117_2118
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• 2009

우리나라는 역사적인 765kV송전망이 준공되어 동양최초로 상업운전에 성공함으로써 대전력 송전시대를 열었으며, 우리의 전력기술을 해외에 수출하기에 이르렀다. 전력사업은 경제발전의 원동력으로 국민의 애정과 지원속에 날로 성장해 왔으며 앞으로도 계속 성장 발전되어야 할 것이다. 그러나, 현재의 민원양상은 입지선정단계로부터 민원이 발생할 뿐만 아니라 설비형태에 상관없이 무조건적인 건설반대로 갈수록 전력설비 건설환경은 더욱 어려워지고 있는 것이 현실이다. 이에 송변전설비의 설치에 따라 영향을 미치는 제반요인에 대한 영향을 사전에 조사 분석 비교 및 평가를 시행함으로써 객관적이고 합리적인 입지를 선정하기 위한 사전전력영향평가시스템에 대해 고찰하고자 한다.

• Journal of Korean Society of Environmental Engineers
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• v.36 no.9
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• pp.614-623
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• 2014

Customers water quality complaints by foreign substance in local water service can be able to call the main cause bring the distrust for tap water and inhibiting the rate of drinking water. In this study, foreign substances were collected in the target region. Foreign objects were subjected to qualitative and quantitative analysis of compounds and elements components to reveal the cause of detection. Also, resolve the complaints by foreign substance and improve the reliability for tap water providing high quality water supply scheme. Collected substances at the water quality complaint area were included in inorganic compounds due to internal corrosion and aging pipeline, as well as organic compounds containing a large amount of carbon (C) and oxygen (O) component. To decide and reduce for foreign substance, objective assessment of pipe condition in target area was required.

• JOURNAL OF ELECTRICAL WORLD
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• s.360
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• pp.46-50
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• 2006

“전자계는 커피 정도의 위험도 밖에는 되지 않습니다. 그러나 전력설비에서 발생하는 전자계에 대해서는 사람들이 민감하게 반응합니다.” 이는 전자계 분야에서 세계적인 권위자로 알려진 Repacholi 박사(WHO International EMF Project 위원장)가 지난 17일 서울 삼성동 그랜드 인터콘티넨탈 호텔에서 열린‘전자계 안전성에 관한 세미나’에 초청강사로 참석해 밝힌 말이다. 이처럼 일반인들은 전자레인지, 헤어드라이기 등 전자계를 훨씬 더 많이 발생하는 전자제품은 아무런 의심없이 사용하면서도 발생량이 훨씬 적고, 또 인체 유무해성에 대해 아직 과학적으로 증명이 되지 않은 전력설비 전자계에 대해서만큼은 매우 인색하다. 그런데 Repacholi 박사가 강조하는 것을 보면 이러한 현상은 비단 우리나라에서만 국한된 문제는 아닌가 보다. 이러한 전자계 민원이 발생하는 것은 여러 가지 이유가 있겠지만, 가장 큰 요인 두 가지를 꼽으라면 바로 보상을 위해 전자계를 이용하고 있다는 점과 홍보의 부족으로 일반인들이 전력설비에서 발생하는 전자계에 대해 막연한 불안감을 갖고 있다는 점이다. 이러한 원인을 해결하기 위한 다양한 방법들이 동원되고 있지만 설상 현실에서는 쉽게 적용되지 못하는 면도 있다. 그러나 정작 중요한 것은 늘어나는 전력수요를 감당하기 위해서는 전력설비가 꾸준히 건설되고 운영돼야 한다는 점이다. 즉 이는 전자계 민원을 예방하고, 해결하기 위한 현실적인 방안을 찾아야 함을 의미한다. 현재 추진되고 있는 전자계 민원 예방 및 해결을 위한 방안과, 향후 함께 고려해봐야 할 방안들을 종합적으로 정리해봤다.