• Journal of Korean Society of Industrial and Systems Engineering
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• v.29 no.4
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• pp.8-17
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• 2006

Presented in this paper was to evaluate and improve the usability of a web-based logistics information system. The system was developed for the domestic company to track and monitor its own transportation vehicles and for the customers to check the current location of their packages by using Global Positioning System (GPS) and Short Massage Service (SMS). Since the initial system was developed under a tight schedule set by the company, the system designers and programmers did not focus on the usability of the system but on the functionality. Consequently, some usability problems of the system were discovered during the heuristic usability evaluation. This study was required to solve these usability issues. Usability problems of the initial system were identified and analyzed, and the user's requirements for the system were re-evaluated to meet the company's expectation. Several alternative designs were developed by fitted guidelines and then a updated system was developed. The updated system had an empirical usability test to find how much the initial system was improved from the heuristic evaluation. Two kinds of data were gathered during the tests: objective (completion time and number of errors) and subjects' preference. Data showed the updated system is better than the initial system in terms of usability. Presented in this paper includes introduction of the Usability evaluation, usability engineering process applied in this research, alternative design of GUI, usability test and results.

• Journal of Convergence for Information Technology
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• v.11 no.11
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• pp.115-124
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• 2021

This research empirically tested the mediating role of customer emotion on the relationship between customer tumbler experience and social legitimacy. For this purpose, data were collected by surveying consumers who use tumblers. Structural equation model analysis was used for hypothesis testing, and the method proosed by Hoyle and Smith was used to additionally test the mediating effect of customer experience and social legitimacy. The empirical analysis results are as follows. First, customer experience has a positive effect on customer emotion and social legitimacy. Second, customer emotion has a positive effect on social legitimacy. This study proposes a exploratory relationship among customer tumbler experience, customer emotion, and social legitimacy and empirically shows that customer experience and customer emotion are identified as antecedents to social legitimacy.

• Journal of Convergence for Information Technology
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• v.11 no.4
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• pp.19-25
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• 2021

This study proposes a digital twin implementation method through simulation so that the manufacturing process can be optimized in a manual manufacturing site. The scope of the proposal is a knowledge management mechanism that collects manual motion with a sensor and optimizes the manufacturing process with repetitive experimental data for motion recognition. In order to achieve the research purpose, a simulation of the distribution site was conducted, and a plan to create an optimized digital twin was prepared by repeatedly experiencing the work simulation based on the basic knowledge expressed by the worker's experience. As a result of the experiment, it was found that it is possible to continuously improve the manufacturing process by transmitting the result of configuring the optimized resources to the physical system by generating the characteristics of the work space configuration and working step within a faster time with the simulation that creates the digital twin.

• Journal of Convergence for Information Technology
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• v.9 no.2
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• pp.7-16
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• 2019

The purpose of this study is to identify the characteristics of researches that have been conducted for the last 20 years through analyzing global research trends and evolutions of design articles from 1999 to 2018 with keyword network analysis. For this purpose, we selected 3,569 articles in 22 journals related to design research retrieved from the Scopus database and constructed keyword network model through the author keyword and index keyword. The frequency of the author and index keyword, the centrality of betweenness and degree were analyzed with the keyword network. The results show that design has been applied to various fields for recent 20 years, and the research trends of design could be quantitatively characterized by keyword network analysis. The result of this study could be used to suggest future research topics in the field of design based on quantitative and empirical data.

• Journal of Convergence for Information Technology
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• v.9 no.1
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• pp.28-37
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• 2019

Various fields are being combined and developed for the development of the country and industry. The purpose of this study is to examine the effects of interdisciplinary research on the technology commercialization of researchers in the national R&D project. For the purpose of empirical analysis, major research and development have been reviewed. Major research and development projects conducted by government-funded research institution in which various technological fields are integrated in order to commercialize technology. The research data is based on the major R&D project data for railway/public transportation/logistics fields technology in 2015-17, and 149 project were selected for analysis. As a result, it was found that diversity of participants' experts had significant positive effect on technology commercialization when R&D expense, The number of research participants, The number of participating organizations, TRL before R&D were controlled. It is expected that the results of this study will be used meaningfully when the R&D program plan, analysing the academic convergence factor of research topic.

• Journal of Convergence for Information Technology
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• v.9 no.3
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• pp.82-89
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• 2019

The reason why NCS education is conducted in college is because students are expected to improve their skills through practical education. In addition, NCS education is expected to have a positive impact on job competence and competitiveness. The purpose of this study is to explain the necessity of NCS education, and to analyze whether the education transition and practical performance are manifested. For this purpose, the research model was composed of "NCS Education ${\Rightarrow}$ Educational Transition ${\Rightarrow}$ Practical Results" and surveyed about 300 college students in the metropolitan area. If NCS education is necessary in practice, colleges and other educational institutions should plan to make NCS education operate efficiently. As a analysis result, it was confirmed that the internal consistency was secured and both the intensive validity & discriminant validity were confirmed in the validity. As a result of using the structural equation model, this research model was found to be suitable. As a result of the hypothesis test, it is analyzed that the standardization coefficient of the research hypothesis is above the appropriate level and the correlation is highly formed.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.41 no.4
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• pp.138-145
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• 2018

In the field of optimization, many studies have been performed on various types of Vehicle Routing Problem (VRP) for a long time. A variety of models have been derived to extend the basic VRP model, to consider multiple truck terminal, multiple pickup and delivery, and time windows characteristics. A lot of research has been performed to find better solutions in a reasonable time for these models with heuristic approaches. In this paper, by considering realtime traffic characteristics in Map Navigation environment, we proposed a method to manage realistic optimal path allocation for the logistics trucks and cargoes, which are dispersed, in order to realize the realistic cargo mixing allowance and time constraint enforcement which were required as the most important points for an online logistics brokerage service company. Then we developed a prototype system that can support above functionality together with delivery status monitoring on Map Navigation environment. First, through Map Navigation system, we derived information such as navigation-based travel time required for logistics allocation scheduling based on multiple terminal multiple pickup and delivery models with time constraints. Especially, the travel time can be actually obtained by using the Map Navigation system by reflecting the road situation and traffic. Second, we made a mathematical model for optimal path allocation using the derived information, and solved it using an optimization solver. Third, we constructed the prototype system to provide the proposed method together with realtime logistics monitoring by arranging the allocation results in the Map Navigation environment.

• Informatization Policy
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• v.26 no.2
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• pp.3-23
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• 2019

This review article summarizes the trends and issues around the mobility business and government regulations in Korea. Key issues identified involve unclear government regulations, conflict management between key stakeholders, platform labor, and regional conflicts. The study then offers an overview of the current government regulations on the mobility business and conflict management, along with some policy recommendations in the areas of linking conflict resolution efforts with the welfare safety net, and corporates' social responsibility for the sustainable ecosystem. Ultimately, an ecosystem is required for multiple ministries and stakeholders to participate in the process of improving the regulations, as well as a control tower (government agency) who plays the pivotal role as a coordinator.

• Management & Information Systems Review
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• v.38 no.3
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• pp.21-34
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• 2019

It is a very important task for managers to motivate employees who work at service encounters where interaction with customers is important. The purpose of this study is to propose the trust of supervisor and supervisor's expressions as factors that can enhance or strengthen employees' prosocial behavior. Hierarchical regression analysis was used for this purpose. The results and implications are as follows. First, trust toward supervisors appeared to be a factor to improve employees'engagement. Second, job engagement has a positive effect on prosocial behavior of employees, that is, customer oriented behavior and organizational citizenship behavior. Finally, this work confirmed the moderating effect of the supervisor's gratitude expressions in the relationship between trust toward supervisor and job engagement. Research on gratitude in the marketing field is still in its infancy, and previous researches are focused on business and consumer relations. Expressing gratitude can be a natural tendency. This study suggests that gratitude expression should be introduced as part of organizational culture.

• Journal of the Korea Safety Management & Science
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• v.22 no.4
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• pp.75-86
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• 2020

With the advent of the 4.0 era of logistics due to the Fourth Industrial Revolution, infrastructures have been built to receive the same services online and offline. Logistics services affected by logistics 4.0 and IT technology are rapidly changing. Logistics services are developing using technologies such as big data, artificial intelligence, blockchain, Internet of things, and augmented reality. The convergence of logistics services and various IT new technologies is accelerating, and the development of data management solution technology has led to the emergence of electronic cargo waybill to replace paper cargo waybill. The electronic waybill was developed to supplement paper waybill that lack economical and safety. However, the electronic waybill that appeared to complement the paper waybill are also in need of complementation in terms of efficiency and reliability. New research is needed to ensure that electronic cargo waybill gain the trust of users and are actively utilized. To solve this problem, electronic cargo waybill that combine blockchain technology are being developed. This study aims to improve the reliability, operational efficiency and safety of blockchain electronic cargo waybill. The purpose of this study is to analyze the blockchain-based electronic cargo waybill system and to derive evaluation indicators for system supplementation.