• Journal of Korean Academy of Dental Administration
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• v.11 no.1
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• pp.19-27
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• 2023

This study aimed to investigate the relationship between the experience of incivility in clinical practice and stress coping strategies among students enrolled in the Department of Dental Hygiene with clinical practice experience. The study randomly sampled subjects from a group of 150 dental hygiene students attending the Chungcheong area. Descriptive statistics, t-test, ANOVA, and Pearson's correlation analysis were conducted. The trainees experienced a level of incivility of 1.69, and their level of coping with the resulting stress was 2.58. The study found significant results in terms of gender, clinical practice, and major satisfaction when examining the incivility experienced by trainees based on general characteristics. Among these general characteristics, there were statistically significant differences in the avoidance focus among the sub-domains depending on the grade, number of practicums, and satisfaction with clinical practice. Additionally, the problem-solving focus showed significant results depending on satisfaction with the major. The incivility experienced by trainees showed a positive correlation with avoidance-oriented coping among stress coping strategies (r=.268), social support-seeking coping (r=-.045), and problem-solving-oriented coping (r=-.034) was found to have a negative correlation. If you find yourself in a situation where you encounter incivility, it is believed that developing communication skills and assertiveness training can help you respond more actively instead of passively, which is an avoidance-oriented approach. In addition, it is important to consider that schools and training organizations should collaborate to establish an official reporting system to ensure that any instances of incivility experienced by trainees are not ignored.

• Journal of Korean Society of Forest Science
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• v.85 no.3
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• pp.360-371
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• 1996

In order to manage forest recreation resources effectively, it is necessary to establish objective and quantifiable evaluative standards. They can be used to evaluate the present management conditions of recreation resources and to monitor the conditions continuously on the basis of the established evaluative standards. Normative approach is one of alternatives to help establish evaluative standards. Researchers and forest managers have been interested in the approach, and its usefulness in managing recreation resources has been emphasized. This paper evaluated the present conditions of the campgrounds on the basis of users' normative evaluative standards using the data collected by on-site survey at two campgrounds (Baemsagol Campground and Second Campground) in Chiri-Mountain National Park in 1.993. This paper established evaluative standards for eight impact indicators using normative approach, and it evaluated the present management conditions of the campgrounds on the basis of them. The present management conditions for noise time and littering behavior were worse than the evaluative standards at Baemsagol and Second Campground. Present conditions for inconsiderate behavior, number of tents, number of campers, and waiting time for using water supply were worse than the evaluative standards only at Baemsagol Campground. The present management conditions for distance between tents and waiting time for using restroom were better than the evaluative standards at both campgrounds. This study introduced how normative approach can be used to establish evaluative standards, and based on the study result, some management directions were suggested.

• Journal of Distribution Science
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• v.17 no.8
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• pp.107-118
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• 2019

Purpose - The present study examines the effect of service employees' experienced customer incivility through their emotional exhaustion. We identified service employees' emotion regulation ability as a boundary condition (i.e., moderating variable) that decreased the positive relationship between service employees' experienced customer incivility and their emotional exhaustion. Furthermore, we also investigated the negative relationship between service employees' experienced customer incivility and their service performance via emotional exhaustion. Research design, data, and methodology - Drawing on AET (affective event theory) and COR (conservation of resources) theory, we developed three research hypotheses (i.e., mediation, moderation, and moderated mediation). Online panel survey data from 552 frontline employees at several service organizations (e.g., department stores, retail stores, hotels, restaurants, airlines, banking, insurance company, and etc) in South Korea were examined. To assess two types of validity (i.e., convergent and discriminant validity) and reliability of measurement model, we employed the CFA (confirmatory factor analysis) using M-plus 8.2 software. Internal consistency also was tested by Cronbach' α. In addition, we employed the SPSS PROCESS MACRO 2.16, which was recommended by Hayes (2013, 2015), to estimate mediation, moderation, and moderated mediation effects. Results - As predicted, the negative relationship between service employees' experienced customer incivility and their service performance was mediated by emotional exhaustion. Furthermore, service employees' emotion regulation ability also played a significant moderating role of the relationship between service employees' experienced customer incivility and emotional exhaustion, such that this relationship was less pronounced when service employees had a high level of their emotion regulation ability than when thir emotion regulation ability was low. Service employees' emotion regulation ability further moderated this mediation effect of service employees' experienced customer incivility on service performance through emotional exhaustion. These findings have theoretical implications for employees' experienced customer incivility and emotion regulation ability research and provide managerial implications for practitioners. Conclusions - This study empirically elaborated the previous model of service employees' experienced customer incivility and personal resource (e.g., emotion regulation ability) literature by presenting the findings that service employees' experienced customer incivility influences their service performance via emotional exhaustion and that emotion regulation ability effectively reduces this negative effect.

• Journal of Digital Convergence
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• v.16 no.1
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• pp.165-175
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• 2018

This study was tried to investigate the convergence factors affecting the grit of nursing students who experienced clinical practice, focusing on recent interest in grit. The study subjects were 126 juniors and seniors in a nursing college, and the data were collected from June 1, 2017 to June 8, 2017. They were analyzed using the SPSS 23.0 statistical program(Independent t-test와 One Way ANOVA, Person's Correlation, Stepwise regression, hierarchical). The analyzed data showed that grit of the subjects was positively correlated with self-esteem (r=.160, p=.037) and self-efficacy (r=.232, p=.004) And self-efficacy (r=.541, p<.001). According to the results of the multiple regression analysis, only the self-efficacy significantly predicted grit (${\beta}=.232$, p=.009). As a result, this study provides a more comprehensive understanding of the variables related to Grit, and it can be especially valuable for the direction of what education should be helpful to nursing students in clinical practice.

• Journal of the Korean Geographical Society
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• v.42 no.2 s.119
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• pp.243-257
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• 2007

This paper aims to analyze fear of crime which is considered socio-psychologically important in our daily lives from a geographical point of view. Especially, the spatial patterns of the fear of crime which were analyzed in the area of Youngtong in Suwon city. First, this paper takes a look at the correlation between the incidence of crime and the fear of crime. Most people feel fear in actual crime scenes, but they do not always coincide with place where people feel the high level of fear. Fear of crime is closely connected with physical environments as well as the incidence of crime. The level of fear is high in places where the light is dark, unfrequented paths, especially in parks and around mountains. Several factors which have effects on fear of crime operate differently upon place. Second, a survey which measures the fear of crime was quantitatively analyzed. Factor analysis was employed to find out whether questions are appropriate for measuring the fear of crime as well as to reduce the amount of data so that more exact result can be derived from the data. Through the factor analysis, seven factors were extracted and it is found that a factor of incivility accounts for 24.032% of variance. Other factors which affect fear of crime are community cohesion, warning, incidence of crime, victimization, morality and authority.

• The Journal of the Korea Contents Association
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• v.21 no.4
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• pp.520-532
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• 2021

The purpose of this study is to provide basic data for the development of the anger provoking situation scale using the mixed research method. For this purpose, three research methods were used: content analysis of domestic and international anger-inducing situation scale, NAS-PI factor and reliability analysis of youth anger-provoking scale, and FGI with youth expert. In the results of NAS-PI, there were four categories of 'unrespectful treatment', 'unfairness', 'annoying traits of others', and 'irritation' except 'frustration' among five categories. The results of the FGI consisted of seven categories: 'rejection', 'physical and verbal violence', 'ignorance', 'frustration', 'control and restraint', 'rumination', and 'interpersonal relationship'. As a result of integrating these contents, it is finally possible to reconstruction in to seven categories such as 'unfairness', 'injustice', 'ignorance', 'control and restraint', 'ignorance', 'frustration' 'interpersonal relationship'. The meaning of this study is to provide the basic data for the development of the anger provoking situation scale for domestic adolescents by integrating the contents analysis and quantitative and qualitative researches of domestic and international anger provoking situation scale. The results of this study are as follows. First, it is necessary to study the anger provoking situations reflecting sociocultural context, and to develop the reliability and validity of the anger provoking situation scale.

• The Journal of the Convergence on Culture Technology
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• v.10 no.1
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• pp.419-425
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• 2024

As digital communication gains prominence, there is an increasing trend in uncivil behaviors like rude or hateful comments and the empathetic actions towards them, highlighting the need for social efforts to address these issues. As part of these endeavors, we investigated how avatar feedback in a virtual news portal affects users' empathy towards uncivil comments. We defined both posting and empathizing with uncivil comments as antisocial actions. To this end, we posted socially controversial news in a virtual space and provided feedback in two forms when participants selected uncivil comments: text-only feedback and feedback accompanied by an avatar. We then assessed the impact of this feedback on behavioral conformity, guilt, and self-image concern through surveys. Our results showed that avatar-provided feedback significantly influenced participants' social responses more than text-based feedback. Interaction with avatars notably increased participants' behavioral conformity, guilt, and self-image concern. We concluded that avatar-based interactions can positively influence users' social behaviors and attitudes, suggesting their potential in fostering a more civil and responsible digital communication culture.