• Journal of Digital Convergence
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• v.17 no.8
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• pp.439-446
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• 2019

The purpose of this study is to analyze the relationship between social development and life satisfaction according to horse riding participation degree of participants. In order to accomplish the purpose of this study, participants of the equestrian program were set as the population and the sample was extracted by the method of Stratified cluster random sampling. The input data were statistically processed according to the purpose of the study using the SPSS / AMOS 22.0 Version Statistical Program for Windows, and the results were as follows. The results of the analysis are as follows. First, there were some differences in demographic characteristics such as horse riding experience, social development, life satisfaction, and participation level. Second, there was a partial relationship between participation level and social development of participants. Particularly, the degree of participation in horse riding experience was related to the activity of social development. Third, the participation level of horse riding experience was analyzed as having no direct influence on participants' life satisfaction. Fourth, it was analyzed that the development of sociality due to participation in horse riding experiences did not directly affect life satisfaction. Fifth, participation in experience of horse riding, social development and life satisfaction were not causally related.

• 한국경영정보학회:학술대회논문집
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• 2007.11a
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• pp.237-244
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• 2007

본 연구는 개인 커뮤니티의 성장 및 지속적인 발전을 위하여 국내 개인 커뮤니티의 대표적인 형태라 할 수 있는 싸이월드 미니홈피 사용자들을 대상으로 지각된 놀이성, 지각된 사용용이성, 지각된 유용성, 지각된 위험 등 개인 커뮤니티의 네가지 지각된 특성요인들이 사용자의 만족에 미치는 영향과 사용자의 만족 정도가 지속적 사용의도 형성에 미치는 상호 영향관계를 파악해 보고자 하였다. 이러한 연구목적을 달성하기 위하여 관련 선행연구에 대한 종합적 검토를 거쳐 구조화된 연구모형을 수립하였고, 미니홈피 사용자 407명을 대상으로 설문조사를 통한 실증분석을 수행한 결과는 다음과 같다. 첫째, 미니홈피의 지각된 사용용이성은 지각된 놀이성과 유용성에 긍정적인 영향을 미치는 것으로 밝혀졌다. 둘째, 미니홈피의 지각된 특성 중 지각된 놀이성, 지각된 사용용이성, 지각된 위험 등의 세가지 요인이 사용자의 만족에 유의한 영향을 미치는 것으로 밝혀졌다. 셋째, 미니홈피 사용자의 만족은 지속적 사용의도에 긍정적인 영향을 미치는 것으로 밝혀졌다. 한편 사용자의 만족 수준은 미니홈피의 지각된 특성과 지속적 사용의도 간의 관계에 있어 매개역할을 가지고 있음을 확인하였다. 본 연구의 분석 결과를 토대로 개인 커뮤니티 사용자의 만족도를 향상시키고, 장기적으로 충성스런 회원을 유지할 수 있는 방안에 대하여 논의하였다.

• Journal of Global Scholars of Marketing Science
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• v.5
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• pp.57-78
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• 2000

인터넷 상거래는 매체의 특성상 전통적 상거래와 비교하여 '언제 어디서나 주문할 수 있다'는 편리성을 지니고 있다. 하지만 아직도 인터넷 쇼핑몰들은 네티즌(Netizen)들을 만족시키지 못하고 있는 실정이다. 인터넷이 생활의 일부가 된 지금 인터넷은 단지 시간과 공간을 초월하여 전세계로 열려있다는 가능성만을 제시할 뿐, 인터넷 쇼핑몰을 어떻게 운영하는가에 따라 그 성과는 매우 다양하게 나타나고 있다. 본 연구에서는 인터넷쇼핑몰의 만족 결정요인 가운데 하나인 점포디자인 만족에 영향을 미치는 요인들에 대하여 알아보았다. 본 연구의 실증연구 결과 다음과 같은 인터넷쇼핑몰 디자인 면에서의 시사점이 있는 것으로 보인다. 인터넷쇼핑몰 디자인을 보다 만족스럽게 만들기 위해서는 인터넷쇼핑몰 디자인을 다른 인터넷쇼핑몰과 차별화 시키고, 탐색이 보다 쉽도록 디자인하며 단순성을 높여 점포탐색이 쉽도록 해야 할 것이다. 마지막으로 '가상공동체 형성의 장'을 가진 점포가 그렇지 않은 경우 보다 고객만족이 높은 것으로 나타나 기존의 주장과 일치하는 것으로 나타났다.

• The Journal of the Korea Contents Association
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• v.14 no.11
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• pp.915-929
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• 2014

The purpose of this study was to explore organizational justice (distributive, procedural, and interactional justice) as the antecedent of and career satisfaction by conducting an integrative literature review. In addition, this study aimed to identify organizational support for career development (i.e., organizational sponsorship) as the potential mediating variable between organizational justice and career satisfaction. Based on an integrative literature review of previous research, this study proposed the conceptual model on the relationship between organizational justice and career satisfaction along with organizational support for career development. According to the conceptual model, organizational justice can add to the pool of important antecedents of career satisfaction, and organizational support for career development could mediate the relationship between organizational justice and career satisfaction. This study contributed to the human resource development (HRD) field through investigating the relationship between organizational justice and career satisfaction in a career development context in the workplace. Further, this study provided additional theoretical backgrounds to conduct organizational justice related research on diverse factors, such as potential mediating variables, influencing career satisfaction.

• The Journal of Society for e-Business Studies
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• v.15 no.2
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• pp.107-135
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• 2010

Nowadays many telecommunication service companies try to enhance the quality of their service by providing customers with more specialized service for greater customer satisfaction. As this trend continues, the role that frontline employees play is getting more and more important because they are the ones who have direct influence on customers. For this reason, more than ever, the role of call center has become of paramount importance. Noting that a call center employee's job satisfaction critically affects the quality of service that a customer gets, this study was carried out in order to provide an insight on effective personnel and performance management which can boost up the job satisfaction of a call center employee, thereby enhancing the productivity of Call Center. Conclusively, it verifies that among job satisfaction influence factors, superior's support and compensation fairness indeed have a tremendous influence on job satisfaction of a call center employee. Furthermore, it verifies that if a call center employee is satisfied with his or her job, he or she tends to work more efficiently and hence increase productivity.

• Korean Journal of Social Welfare
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• v.66 no.4
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• pp.157-179
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• 2014

This study introduces the mediating role of social worker's emotional labor in the relationship between person-social welfare value fit and job-related psychological attitudes. This study characterizes emotional labor as surface acting and deep acting, and job-related psychological attitudes as job satisfaction and organizational commitment. This study hypothesizes that the social worker's person-social welfare value fit raises job satisfaction and organizational commitment, that social worker's surface acting negatively mediates the relationship between social welfare value fit and psychological attitudes, and that deep acting positively mediates the relationship. The results from this study are as follows. Firstly, social worker's person-social welfare value fit raises job satisfaction and organizational commitment. Secondly, social worker's surface acting fully mediates the relationship between social welfare value fit and organizational commitment. Thirdly, deep acting fully mediates the relationship between social welfare value fit and job satisfaction, and social welfare value fit and organizational commitment. Based on these results, detailed practical and theoretical implications are discussed.

• The Journal of the Korea Contents Association
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• v.15 no.10
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• pp.517-534
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• 2015

The purpose of this study is to identifies the effects of service quality factors on satisfaction and trust, and then verifies the causal relations among satisfaction, trust, commitment and using intention in mobile service setting. A survey was conducted to collect the data with consumers who had the actual using experience about mobile services. Analysis of structural equation modeling with SPSS 20.0 and AMOS 16.0 were performed to test the research hypothesis. The result of the study as follows: First, it was found to difference in relationship between dimensions of mobile service quality and satisfaction except for the pleasure. Second, the sociality was found to significant path coefficients in relationships with trust. Third, satisfaction and trust have influence on commitment and commitment has effects on using intention, but there had no significant path coefficients between satisfaction and trust, and then both satisfaction and trust were not found to significant path coefficients in relationship with using intention. Therefore, Marketers of mobile service corporate have to give excellent service quality to consumers who have using their mobile service for increase of using intention through build up trust and commitment by consumers who satisfied.

• Journal of the Korea Convergence Society
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• v.9 no.11
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• pp.393-402
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• 2018

Recently, interest in organizational performance has been increasing due to marketization and diversification of supplier introduced in long-term care system. To analyze the effects of caregivers' calling on the organizational performance of long-term care facilities and to examine the mediating effects of job satisfaction on the path, data were collected from caregivers in Seoul and Kyonggi-do. Multiple regression analysis was used to examine the effect of caregivers' calling on job satisfaction and job performance, and the mediating effect of job analysis was tested by hierarchical regression analysis. As a result, caregivers' calling had a positive effect on job performance and job satisfaction, and the job satisfaction showed full mediation effect between caregivers' calling and effectiveness and partial mediation effect between caregivers' calling and efficiency. Based on this, we discussed the need to improve efficiency through job satisfaction management and to manage efficiency by managing job satisfaction and vocation awareness.

• Journal of Digital Convergence
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• v.11 no.3
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• pp.255-262
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• 2013

Modern smart phone on the Determinants of Customer Satisfaction Analysis In this study, the future should be the basis for the development of products to meet customers' phone makers smart. Were the factors that affect the study design, size, and ease of use of the screen, a pandemic, the application of the five items on the customer satisfaction. Customer satisfaction to determine the difference between the factors in the manufacturers appeared to be factors in the design, size, ease-of-use of the screen, after-sales service, durability, pandemic, brand awareness, and application.

• Culinary science and hospitality research
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• v.21 no.3
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• pp.13-28
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• 2015

This study analyzes how service quality is affected by individual empowerment and job satisfaction of food service industry employees. Based on preceding research, the independent variables used in this study focus on the matter of empowerment--specifically, 'autonomy', 'meaningfulness', 'respect', and 'capability'. The dependent variables are 'job satisfaction' and 'quality of service'. Based on data obtained through this study, a tentative theory is proposed: food service industry employee job satisfaction positively affects quality of service. In particular, 'autonomy' and 'meaningfulness' positively correlate with job satisfaction. However, 'respect' and 'capability' do not seem to influence job satisfaction. On the matter of 'empowerment', a tentative theory is also proposed: employee empowerment in the food service industry positively affects quality of service, with 'autonomy'(b=.257) the most significant influence, 'meaningfulness'(b=.221) the second, and 'respect'(b=.214) the third. 'Capability'(b=-.172) exhibited no correlation with quality of service. The essential finding of this study is as follows: employees' job satisfaction in the restaurant franchise domain positively affects quality of service.