• Journal of Digital Convergence
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• v.9 no.5
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• pp.225-233
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• 2011

Internet telephony is an Internet service which supports voice telephone using VoIP technology on the IP-based Internet. It has some advantages in that voice telephone services can be accompanied with multimedia services such as video communication and messaging services. Recently, the introduction of smart phones has led to a growth in social networking services and thus, the research and development of Internet telephony has been actively progressed and has the potential to become a replacement for the telephone service that is currently being used. In this paper we designed and implemented a recording system which records voice data of SIP-based Internet telephone's voice calls. It is developed on the linux system and has some features such as audio mixing of two in/out voice channels, live packet sniffing, and the ability to transfer mixed audio files to the log file server. These functions are implemented using various open source softwares. Afterwards, this VoIP recording system will be applied as a base technology to advanced services like a VoIP-based call center system.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.24 no.7
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• pp.879-884
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• 2020

In the conventional video file system, videos are stored in a high performance server which has mass storage hard disks or disk arrays. For 3D internet broadcasting, real time operations are required to transmit video files to many clients. This paper describes the design of the 3D internet broadcasting system which can provide realtime streaming service to many users in the 5G environment. In reality, unicast is used to transmit multimedia contents over the internet rather than IP multicast since IP multicast has its own drawbacks in deployment, security, maintenance and so on. In addition, multimedia broadcasting service system like VoD has difficulties in applying to 3D internet broadcasting system since it requires a large amount of system and network resources. In this work, we develop a 3D internet broadcasting system which can construct effective data delivery by minimizing performance-degrading factors.

• Journal of Korea Entertainment Industry Association
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• v.14 no.7
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• pp.161-173
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• 2020

In-depth interview in the field of hospitality industry services was conducted in COVID- 19. Introduction of kiosks for non-face-to-face services using untact technology, reservation, pay systems, self-service, service improvement using room service should be carried out. It is also necessary to implement Instagram, Facebook, YouTube, P-blogs, online broadcasting and live commerce through the establishment of m-channel system through untact marketing sales channels in the hospitality industry now that the product composition to solve the pro -blem of untact marketing is drawing attention due to diversification of online sales channe -ls. Now, the recognition of important elements of service education and a establishment of differentiated system of untact marketing, expansion of untact sale channel, implementation of non-face-to-face counseling service and introduction of pre-booking, telecommuting were recognized as urgent parts. In particular, a service differentiation and importance of human services, which were recognized free of charge, have re-recognized as premium, and quality service aspect of the hospitality industry in untact and the direction to diversify marketing channels are presented.

• Journal of the Korean Society for information Management
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• v.30 no.3
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• pp.157-181
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• 2013

Using user satisfaction surveys and LibQUAL+ instruments, libraries are increasingly gathering qualitative data such as verbatim user comments as well as quantitative data. Such qualitative data can be utilized as clues in establishing library service strategies: to better understand user issues, to identify areas for service improvement, and to prioritize user needs. For this, it is necessary to analyze user comments data and to apply results to the delivery of service and the library policies. This study is an attempt to investigate ways in which user comments data can be made useful in libraries. It identifies different methods of analyzing user comments data from LibQUAL+ surveys and compares qualitative data analysis software programs and taxonomies. It also presents the results of applying these tools to a subset of actual user comments data gathered from a recent LibQUAL+ survey at a major university library in Korea.

• Journal of Venture Innovation
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• v.4 no.1
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• pp.87-99
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• 2021

The importance of "personalization technology" has recently been highlighted due to the Covid-19 and the development of IT technology such as AI and big data, which is soon coming beyond personalization into the "super-personalization era." Therefore, in terms of the music streaming service market, it has formed a service supply trend in which individual tastes are respected and companies are seeking to establish a realistic analysis and development direction considering the external market environment. From this perspective, this paper sought to analyze the strengths and weaknesses of the Genie Music's and provide a direction for development based on Genie Music's customer interactive strategy. In particular, it was intended to analyze the advantages and disadvantages of customer interactive strategies with the 'live music service platform' that moves with customers and to provide directions for future corporate development. As an analysis method, we looked at strengths and weaknesses, opportunities and threat requirements based on SWOT analysis. Afterwards, the company attempted to present specific corporate development strategies through TOWS analysis.

• Journal of Technology Innovation
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• v.23 no.1
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• pp.1-36
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• 2015

The purpose of this research is to find individual user's preference for cloud storage service such as Daum Cloud, Naver N-Drive, GoogleDrive, Dropbox, SkyDrive and iCloud. Through literature reviewed and pilot tests, 6 attributes of cloud storage service (storage capacity, perceived cost, collaboration, accessibility, social influence and perceived security) were selected and all 6 attributes had significant effects on the preference of cloud storage service by conjoint analysis. The results shows that the user's willingness to pay is estimated 10,553 won for the free storage, 4,646 won for the function for mobile accessibility, and 2,443 won for more reliable cloud computing service provider. This study has significance to apply conjoint analysis with economic, technological, and environmental factors to cloud storage service (SaaS) and shed light on policy promotion of next generation of cloud computing ecosystem by user perception with willingness to pay on the storage service.

• Journal of the Korean Society for Library and Information Science
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• v.46 no.2
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• pp.29-54
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• 2012

This study aims to grasp what factors affect users' recognition level and expectation level for library service, being offered at the library of Korea National Open University. Also, this study seeks to conduct a survey and analyze whether users' recognition level by library service dimensions has actually influenced the intention and the satisfaction with using the library. For this, it carried out the theoretical approach, which considers domestic and foreign documents on evaluation of quality of library service, and the empirical approach of questionnaire research and analysis. A research model was designed on the basis of LibQUAL+model to achieve the objective of this research. And the group-based difference was confirmed by carrying out verification on research hypothesis. As a result of analysis, the users' current recognition level by library service dimensions of Korea National Open University was indicated to have influence on the whole satisfaction with library and the continuous use intention. The whole satisfaction was indicated to have an effect on continuous use intention. Also, to enhance users' satisfaction level according to the behavioral characteristics of using library, the core elements for improving the library service of Korea National Open University were cited and these include improving the facility of library, implementing smart digital library system for offering remotely academic information, and securing diversity and currency of academic information sources such as printing materials and electronic materials.

• Journal of the Korean Society for information Management
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• v.32 no.3
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• pp.131-154
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• 2015

Users tend to perceive differently the service quality of library depending on the advance of digital information technologies. It is necessary to analyze the cumulative results of LibQUAL+ in order to identify the suggestions for improvement of library services. This study aims to comparatively analyze the results of LibQUAL+ and demonstrate the trends and changes for the services of university library. To achieve the purpose of this study, two university libraries were selected for analysis. The library of McGill University in Canada was selected with the six years' results of LibQUAL+. Another library located in Seoul was selected with the 2012 result of LibQUAL+ and a new LibQUAL+ in 20015 was conducted for this study. The results were analyzed with three dimensions and 22 items in terms of circular chart, bar chart, and graph. Findings of this study indicated that there were substantial differences in terms of years of LibQUAL+ survey and user groups with undergraduate/graduate students in three dimensions. In particular, the results of A library showed that users were likely to expect more from the university library, but they perceived low service quality. In addition, there was found considerable differences among users groups in terms of undergraduate and graduate students. The improvements for library services need to focus on three dimensions such as staff, resources, and facilities as well as customized services for individual user groups.

• Proceedings of the Korean Information Science Society Conference
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• 2007.06d
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• pp.315-320
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• 2007

본 논문에서는 동시 접속자 수의 제약과 서버 증설에 의한 고비용 문제를 효과적으로 해결할 수 있는 실시간 웹캐스팅 시스템이 설계 구현된다. 기존의 시스템과는 다르게, 다양한 해상도를 지원할 수 있는 IP 카메라로부터 실시간으로 스트리밍 되는 동영상 데이터를 콘텐츠로 하는 라이브 웹캐스팅과, 저장 공간에 저장된 후, 사용자 요구에 따라 파일 데이터를 콘텐츠로 스트리밍 하는 주문형 비디오(VOD) 서비스 모두를 포함하는 total 시스템이다. 압축률이 높은 마이크로소프트사의 WMV(혹은 VC-1) 형식의 동영상 데이터를 사용함으로써 사용 대역폭을 줄여, 많은 Tuner들을 수용할 수 있도록 하였으며, 각 Tuner는 미디어플레이어를 뷰어로써 사용할 수 있도록 하여 시청자들이 별도의 소프트웨어를 설치하지 않도록 하였다. 가능한 모든 시스템 구성 요소들 또한 마이크로소프트에서 제공되는 유틸리티들을 사용할 수 있도록 하여 기존 시스템과의 호환성을 최대화 시켰으며, 특히, Caster, Distributor, 그리고 Tuner, 3 부분으로 나누어, Caster의 규모, 혹은 Tuner의 규모에 따라 Distributor의 확장이 모듈 단위로 가능하도록 하였다.

• Journal of the Institute of Electronics Engineers of Korea TC
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• v.44 no.1
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• pp.54-61
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• 2007

In this paper, on-demand service streaming protocol for user-created contents in digital cable broadcasting environment is considered. In order to provide variety media contents service like UCC in digital cable broadcasting environment, the same service model as RVOD(Real Video on Demand) is required and the different interface for each broadcasting platform is needed in a current OCAP environment. Using return path based RTP, we separate existing VOD stream band into broadcasting and VOD stream band. In order to broaden On-demand service, consistent expansion of the infrastructure same as live broadcasting system is inefficient in the digital cable broadcasting environment. Using existing network protocol, the service which is insensitive to the infrastructure for VOD service becomes possible. Therefore we considered the analysis of the class of download available structure in the Set-Top-Box for RTP(Real-time Transport Protocol) and designing the decoding available streaming server for UCC transcoding and transmission in the receiver. Designing a efficient VOD service and system under the broadcasting environment gives a expansion of On-Demand service and more chance to upload and utilization of contents.