• Proceedings of the Korea Contents Association Conference
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• 2017.05a
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• pp.269-270
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• 2017

스마트 시티에 제공되는 서비스는 기반 서비스와 특화 서비스로 나뉜다. 그 중 특화 서비스는 도시의 목적과 특성에 맞게 제공이 되는 서비스이다. 특화 서비스의 경우 각 지방자치단체에서 제공 계획을 만들고 제공을 하게 된다. 그러면 하나의 스마트 시티가 완성이 되고 생활을 하게 되면서 제공했던 서비스가 지방 자치 단체의 운영 관리의 문제 때문에 제공되는 서비스에 대한 만족도, 체감도는 낮은 것으로 보여진다. 따라서 수 많은 서비스 중 어떤 서비스가 제공 되어야 하는지를 결정을 해야 하고, 재정상 문제가 있을 경우 서비스 우선순위를 결정 하여 순차적으로 제공을 하는 것이 중요한 부분이라고 생각한다. 따라서 본 연구에서는 스마트 시티 서비스 중 특화 서비스를 대상으로 기존 스마트 시티 서비스에 대한 만족 및 선호와 잠재 수요자의 선호서비스를 조사를 하고, 그 결과를 바탕으로 현재 제공이 되고 있는 서비스와 선호 서비스의 차이점을 조사 및 분석을 하고, 기존 연구되어진 논문과 서비스 우선순위를 비교 분석을 하여, 향후 스마트 시티의 특화 서비스의 제공에 관한 계획을 할 때, 어떤 서비스 선정 결정을 하는데 도움이 될 것으로 예상된다.

• Asia Marketing Journal
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• v.13 no.1
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• pp.1-26
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• 2011

Measuring the quality of city life (QCL) is important for city marketing given that QCL influences the city brand image and resident city relationship. Despite its importance, most previous measures of community well being were developed in the context of small towns, and limited attention has been given to a subjective measure of QCL in the context of a large city. This study develops and tests a subjective measure of quality of city life (QCL) in the context of a large metropolitan city. Quality of city life (QCL) refers to the degree of need satisfaction and feelings of happiness one experiences during the course of city life. The results from a survey of 507 residents from 25 major districts in Seoul indicate that the QCL measure has convergent and discriminate validity. The results also indicate that QCL has predictive validity in relation to satisfaction with city services, trust in the city government, word of mouth communication, and a sense of citizen pride. The managerial and policy implications of this study are discussed.

• Journal of Korean Society of Transportation
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• v.2 no.1
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• pp.33-68
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• 1984

수요감응교통체계는 승객들의 통행요구에 따라 보다 신속하고 효율적으로 안락하고 편리하게 경제적으로 교통서비스를 제공하는 것이다. 특히 기존의 공공교통수단이 미치지 못하는 저밀도 도시 지역의 통행수요를 만족시키는데 좋은 수단으로써 관심의 대상이 되고 있다. 즉 리무진 같은 소형차량을 이용하여 승객의 통행요청에 따라 개인적인 door-to-door 서비스를 제공하는 것이다. 본연구는 수요감응교통체계의 대안으로서 도시 서비스에 있어서 고정.노선변경승객 써비스에 대한 $\ulcorner$스케쥴 알고리즘$\lrcorner$을 개발하는데 목표를 둔바 목적함 수는 Waiting time, Riding time,Scheduled vehicle의 노선용량제한등과 같은 승객써비스 시 간제약에 대해서 각기 개별차량 여행과의 차를 극대화하여 보았다. 사용자중심 Sub-program과 PASS의 두 Sub-program으로 구성된 Simulation 모형을 활용할 경우 어떠 한 도시 써비스지역에서의 고정노선 혹은 변경노선 각각에 대해서 임시적인 차량운행의 감 응식 효율 증진에 크게 기여할 수 있는 것으로 나타났다.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.16 no.1
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• pp.14-25
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• 2017

This study aims to verify the causal relationship between service quality of the urban railway operating agency and users' behaviors, targeting the urban railway users. The perceived ease of use of the urban railway service quality had an influence on tangibility and convenience, and the perceived usefulness was significant to all attributes; therefore, it is judged that reliability, correspondence and safety should be improved to increase the users' perceived ease of use of the urban railway service quality. Based on these study results, the urban railway operating agency should make an effort to increase the perceived ease of use and usefulness of the urban railway to improve the service quality, to positively change the users' attitudes toward use, and to make the positive change connected to the intention of reuse and intention of recommendation, the users' behavior intentions.

• The Journal of the Korea institute of electronic communication sciences
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• v.9 no.8
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• pp.875-882
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• 2014

This paper aims to study on the relationship of u-Security service, usefulness and citizen satisfaction. Independence variable is u-Security service, a mediation parameter is usefulness, and dependent variable is citizen satisfaction. Using SPSS 18.0, a series of factor analysis, reliability analysis, multiple regression analysis and path analysis have been performed. The conclusion is as following. First, u-Security service affects usefulness. That is, as publicity safety, system quality, service quality increase, usefulness increases. Second, u-Security service affects citizen satisfaction. That is, as publicity safety, system quality, service quality increase, citizen satisfaction increases. Third, usefulness affects citizen satisfaction. That is, as economic usefulness and security usefulness increase, citizen satisfaction increases. Last, u-Security service has direct and indirect effect in usefulness and citizen satisfaction. That is, usefulness is an important variable that mediates u-Security service and citizen satisfaction.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.38 no.6
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• pp.979-990
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• 2018

The main purpose of this study is to discriminate the pedestrian environment by simple calculation such as using the matrix from pedestrian level of service. However, the general use of pedestrian level of service cannot discriminate the environment of footpaths, especially in Seoul. Most of the passages in Seoul are showing level A, which means most passages are spacious, but pedestrians don't agree that passages are wide enough to walk. In conclusion, comparing the pedestrian level of service with pedestrian satisfaction in different circumstances such as use of building in lower floors. Test areas are 1,157 spots in Seoul. First, The new pedestrian level of service shows equally in all spots. Second, spots where the highest pedestrian satisfaction are mostly in level B or level C, thus planning the walkways in future, level B or level C is recommended in most cases.

• Journal of the Korea Society of Computer and Information
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• v.26 no.11
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• pp.255-261
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• 2021

In Korea, there are a total of 8 creative cities selected by UNESCO in 7 fields. UNESCO creative city refers to a network of creative cities with international level of experience, knowledge, and expertise in the field of culture and arts. Based on the PCSI 2.0 model, this study conducted a satisfaction survey of experts on Daegu's Creative City. Variables were composed of service quality, social responsibility, inconsistency, satisfaction and performance, and service quality was measured by dividing it into three categories: content quality, delivery quality, and environmental quality. Therefore, this study verified that the three types of quality, social responsibility, and inconsistency affect satisfaction, and that satisfaction affects performance. As a result of the study, it was found that the three service quality did not directly affect satisfaction, but rather affected satisfaction through inconsistency. So, 3 out of 10 hypotheses were rejected.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.41 no.4
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• pp.405-416
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• 2021

The safety speed 5030 policy, which is currently being implemented nationwide, tends to increase citizens' dissatisfaction due to reduced mobility and inconvenience. In order to successfully promote the Safety Speed 5030 policy, it is important to collect various opinions of citizens who use roads by deviating from quantitative policy evaluation criteria such as traffic accidents and traffic speed. Therefore, in this study, citizens who use roads were classified into a driver group and a non-driver group, and civic consciousness analysis such as adequacy evaluation of speed limit, satisfaction evaluation of road service quality (MDS), and importance-satisfaction analysis (IPA) was conducted. As a result of the analysis of civic consciousness, in particular, satisfaction with mobility, economy, and environment was low. Accordingly, it was intended to promote the successful implementation of the Safety Speed 5030 policy by presenting measures to improve the speed limit and quality of road service for roads with low satisfaction.

• Spatial Information Research
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• v.17 no.3
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• pp.287-299
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• 2009

For the development and management of u-City(ubiquitous city), Ubiquitous City Construction Law was enacted(March 3, 2008) to form the legal basis of u-City plan, construction and managements afterwards. The ultimate goal of the u-City construction is the advancement of national territory utilization and management using Korea's high level of IT and spatial information infrastructure. Based on the definition of the u-City Construction Law, the u-City refers to a city where u-City services are provided through the u-City infrastructure applying u-City technology. But, based on the current level of relationship model among u-City service, technology and infrastructure, it is not enough to guide the local municipalities to plan and provide the successful u-City services in its vicinity. So as one of the core issues for the legal arrangements of successful u-City services, the purpose of the study is to suggest the basic directions and execution strategies for the relationship establishment among u-City service, technology and infrastructure.

• International Journal of Highway Engineering
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• v.10 no.2
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• pp.91-100
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• 2008

The quality of service on urban roadways have been evaluated mainly based on such quantitative measures as travel speed and delay. However, in addition to the quantitative aspects, drivers traveling on urban roadways are subject to be influenced by qualitative measures such as aesthetic aspects of the roadway and other drivers' violation of traffic laws. Based on this notion, this study attempts to identify roadway service quality indices, considering both qualitative and quantitative aspects and evaluate the quality of service using the modified Importance-Performance Analysis (IPA), a technique often applied in the field of marketing. The modified IPA is proposed in this study as a way to evaluate the service quality, reflecting the relative performance between study areas and performance indices. A case study is implemented over the Gangnam and Gangbuk areas in Seoul, resulting in identifying the items needed to be improved for each study area.