The Journal of the Korea institute of electronic communication sciences (한국전자통신학회논문지)

Korea Institute of Electronic Communication Science (한국전자통신학회)
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On the Relationship of u-Security Service, Usefulness and Citizen Satisfaction

u-방범서비스와 유용성 및 시민만족의 관계

  • 최창선 (서울벤처대학원대학교 융합산업학과) ;
  • 황찬규 (서울벤처대학원대학교)
  • Received : 2014.07.03
  • Accepted : 2014.08.11
  • Published : 2014.08.31
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Abstract

This paper aims to study on the relationship of u-Security service, usefulness and citizen satisfaction. Independence variable is u-Security service, a mediation parameter is usefulness, and dependent variable is citizen satisfaction. Using SPSS 18.0, a series of factor analysis, reliability analysis, multiple regression analysis and path analysis have been performed. The conclusion is as following. First, u-Security service affects usefulness. That is, as publicity safety, system quality, service quality increase, usefulness increases. Second, u-Security service affects citizen satisfaction. That is, as publicity safety, system quality, service quality increase, citizen satisfaction increases. Third, usefulness affects citizen satisfaction. That is, as economic usefulness and security usefulness increase, citizen satisfaction increases. Last, u-Security service has direct and indirect effect in usefulness and citizen satisfaction. That is, usefulness is an important variable that mediates u-Security service and citizen satisfaction.

본 논문은 u-방범서비스와 유용성 및 시민만족의 관계에 대한 연구이다. 독립변수로 u-방범서비스요인을, 매개변수로 유용성을, 종속변수로 시민만족으로 구성하였다. SPSS 18.0을 이용하여 요인분석, 신뢰도분석, 다중회귀분석, 경로분석을 실시하였다. 결과는 다음과 같다. 첫째, u-방범 서비스 요인이 유용성에 정적 영향을 미친다. 즉, '공공안전', '시스템품질', '서비스품질' 활동이 잘 이루어질수록 유용성은 높다. 둘째 u-방범 서비스 요인이 시민만족에 정적 영향을 미친다. 즉, '공공안전', '시스템품질', '서비스품질' 활동이 잘 이루어질수록 시민만족은 높다. 셋째, 유용성이 시민만족에 정적 영향을 미친다. 즉, "경제유용성", "안전유용성"이 향상될수록 시민만족은 높다. 넷째, u-방범 서비스는 유용성 및 시민만족에 직간접적인 영향을 미친다. 즉, 유용성은 u-방범 서비스와 시민만족을 매개하는 중요한 변수이다.

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References

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