• Journal of the Korean BIBLIA Society for library and Information Science
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• v.28 no.2
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• pp.137-155
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• 2017

Many university libraries, facing financial difficulties, have been forced to operate on a tighter budget. Such trend has created the need for an objective standard that will prioritize current library services. This study derives service quality factor via open coding from internet postings posted in the last five years on the Korean National Open University's library website, and also calculates the customer satisfaction quotient and dissatisfaction quotient using the Kano Model and Timko's Customer Satisfaction Coefficient. The result draws 25 service quality factors across 3 categories consisting of: (i) 8 attractive qualities, (ii) 15 one-dimensional qualities and (iii) 2 reverse qualities. The study, through the calculation of Timko's Customer Satisfaction Coefficient per service quality, proposes an intensive service that can prioritize the efficient use of library budget.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.28 no.4
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• pp.247-268
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• 2017

The purpose of this study is to investigate and analyze the actual case of service about how podcasts are provided in domestic and foreign public libraries and to suggest the possibility of expanding the service field using podcasts in domestic public libraries. As a result, foreign public libraries provided library events and use guides, book reviews, library promotions, information and contents, and often provided podcasts by age and library news. But the utilization rate of podcasts in domestic public libraries was low. A Podcasts of domestic public libraries were introducing to new books and recommending books. In the Incheon Yulmok Library, conducted a podcast program that librarians directly read the passages in the book and recommend new books. As a result, the book borrowing and utilization rate of the books have increased. In this way, domestic public libraries should apply podcasts to provide useful information to users and expand service area through various contents development that can increase motivation and interest.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.31 no.1
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• pp.137-162
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• 2020

As the core task was selected in the 3rd Comprehensive Library Advancement Plan, 'Reinforcement of programs and services to strengthen future citizens' capacity required in the Fourth Industrial Revolution', the customized curation service of the library using artificial intelligence technology has recently been in the spotlight. The purpose of this study is to find out how the customized curation service affects the relationship between the library and the user. As a result, the library curation service was proved to have a statistically significant effect on user satisfaction and reliability. Satisfaction and reliability were also found to have a positive effect on library revisit, word of mouth intention, increased use, and new service intention. The results of this study can be used as basic data for the development and the operation of customized curation services based on user demand surveys, and could further contribute to enhancing the status of public libraries in Korea by mproving the competitiveness of libraries in the future society.

• Journal of Information Management
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• v.39 no.1
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• pp.199-220
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• 2008

Most people choose Internet search engine first more than the library for their information search in these days. Many users do not know library homepage's content. How to improve the users in library homepage? This study aims to suggest the direction of library homepage service in Web 2.0. For this study the author analyzed library homepage that is introducing some representative Web 2.0 and other Web 2.0 sites. AJAX, RSS, Open API, MashUp, Wikis, Blog are the main technologies in Web 2.0. Those technologies become a tool that can do user centered library homepage. But, more important thing is information production that introduce to users. Web 2.0 suggests good information transfer for users. It needs to produce the information that stimulates the library user. It means that Web 2.0 give a good opportunity for libraries as an information production.

• Journal of Korean Library and Information Science Society
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• v.51 no.4
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• pp.231-247
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• 2020

As artificial intelligence (AI) has emerged as a promising future technology among the fourth industrial revolution, we are trying to apply artificial intelligence technology across all area of society, including libraries. This study investigated the effects, issues, and implications of artificial intelligence on university library services. As a research method, in-depth interviews were conducted with IT experts of university libraries in North America, and conclusions and discussion were drawn from interview results and related documents. Research results revealed that university libraries in North America were trying to build an infrastructure that facilitates information access and retrieval based on artificial intelligence systems and to provide new services in collaboration with AI research institutes in universities. This study raised issues regarding the expansion of the role of libraries and librarians, privacy, and data quality. It was also discussed that the need for re-education of university librarians to become software engineers who play a role in disseminating knowledge. In addition, this study suggested the investment for the establishment of the information system and an artificial intelligence research center in the library. The study discussed limitations of research due to changes in the research environment and suggestions for future research.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.2
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• pp.183-196
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• 2009

The purpose of this study is to develop school library evaluation criteria by individual provincial office of education. Data was collected from several school library evaluation criteria. Based upon the data new evaluation criteria were developed in order to increase student academic achievement and apply various school environment. Evaluation items were divided into three items: library programs, school support, service. Evaluation methods were identified into survey method, statistics method, and applied standard statistics method. From three methods, applied standard statistics method was selected. This method included quantitative items and qualitative items. Quantitative items have two criteria from budget, three criteria from collection, and three criteria from use. Qualitative items have two criteria: collection and book usage.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.19 no.1
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• pp.113-130
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• 2008

Performance indicators for academic libraries in Korea suggested in this research cover three areas, that is, collection, budget, and human resources, which consists of three subdivisions, respectively. Performance indicators and action plans in this research were prepared, based on the official documents which universities in Korea formally submitted to the Ministry of Education and Human Resources, and the data published by the related institutions. Performance indicators and action plans are intended to draw attentions of university administrators and headquarters, but do not require librarians to prepare for evaluation. The better results would be expected with the development and application of both quantitative and qualitative indicators for information services by standardizing and unifying the process of collecting statistics. It is also expected that periodic and continuing evaluation of academic libraries could help government and universities have a better understanding of and appreciate the significance of academic libraries.

• Journal of the Korean Society for Library and Information Science
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• v.34 no.2
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• pp.69-86
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• 2000

This study investigated the current state of the reference services of the Korean university libraries and examined ways to improve the system. Especially this study introduced the concept of 'subjectized reference services'and tried to find a way to apply it to the present stage of the Korean university libraries. For that purpose, this study surveyed the reference librarians of the university libraries across the country. The results of this study can be used as the basic data for training 'subject specialist librarians', who can provide specialized services appropriate to the realities of the Korean university libraries.

• Journal of Korean Library and Information Science Society
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• v.35 no.4
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• pp.491-516
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• 2004

The purpose of this study is to analyze the approach of economic feasibility and political and technical feasibility in the construction of a new public library. The results show that the cost-benefit analysis using in economic feasibility have the problems of benefit counting and discount rate, and also political and technical feasibility have the problems of wrong use in the rationalization of construction project. The result of this study is expected to be useful in preparing the feasibility study.

• Journal of the Korean Society for Library and Information Science
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• v.42 no.2
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• pp.235-253
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• 2008

Although use of the term 'customer' has been and is being increased in the area of Library and Information Science, its concept is not clearly differentiated from the replaced term 'user'. Moreover, there has been a tendency that librarians would have objection against using the term customer. Based on this situation, the concept of customer is examined by comparing with related terms, and its impact on library management is discussed. Libraries have adapted marketing viewpoint by applying the concept of customer to themselves, and it requires total change in the library management.