Journal of Korean Library and Information Science Society (한국도서관정보학회지)

Korean Library and Information Science Society (한국도서관정보학회)
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A Study on Library Service using Artificial Intelligence: Focused on North American University Libraries

인공지능(AI)을 이용한 도서관서비스 연구 - 북미 대학도서관을 중심으로 -

  • 김지현 (전남대학교 문헌정보학과)
  • Received : 2020.11.22
  • Accepted : 2020.12.11
  • Published : 2020.12.30
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Abstract

As artificial intelligence (AI) has emerged as a promising future technology among the fourth industrial revolution, we are trying to apply artificial intelligence technology across all area of society, including libraries. This study investigated the effects, issues, and implications of artificial intelligence on university library services. As a research method, in-depth interviews were conducted with IT experts of university libraries in North America, and conclusions and discussion were drawn from interview results and related documents. Research results revealed that university libraries in North America were trying to build an infrastructure that facilitates information access and retrieval based on artificial intelligence systems and to provide new services in collaboration with AI research institutes in universities. This study raised issues regarding the expansion of the role of libraries and librarians, privacy, and data quality. It was also discussed that the need for re-education of university librarians to become software engineers who play a role in disseminating knowledge. In addition, this study suggested the investment for the establishment of the information system and an artificial intelligence research center in the library. The study discussed limitations of research due to changes in the research environment and suggestions for future research.

인공지능(AI)이 4차 산업혁명 중에서도 미래유망기술로 부각됨에 따라 도서관을 포함한 사회 전 분야에 걸쳐 인공지능기술을 적용하고 확대하고자 노력하고 있다. 이 연구는 인공지능이 대학도서관 서비스에 미치고 있는 영향과 이슈, 그리고 시사점에 대해 조사하였다. 연구방법은 북미지역 대학도서관 IT전문가들과의 심층인터뷰를 수행하였으며, 인터뷰결과와 국내외 관련 문헌들을 통해 결론과 논의점을 도출하였다. 본 연구는 연구결과로 북미지역 대학도서관들은 인공지능 시스템을 기반으로 정보 접근과 검색을 효율화하는 인프라구축에 노력하고, 대학내 인공지능 연구소들과도 협업하여 새로운 서비스 제공을 시도하고 있음을 밝혔다. 또한 향후 도서관과 사서의 역할 변화, 프라이버시, 그리고 데이터품질에 대한 이슈들을 제기하였다. 논의를 통해 대학의 사서들이 지식을 보급하는 역할을 수행하는 소프트웨어 엔지니어가 되기 위한 사서 재교육의 필요성과 대학 도서관의 정보시스템 구축을 위한 투자와 도서관에 인공지능 연구소를 세우는 방안을 제시하였다. 연구환경 변화에 따른 연구의 제한점과 향후 연구에 대한 제안도 논의되었다.

Keywords

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